Byju's — Scam , Deficiency in service

Dear Sir/Madam

Kindly arrange to cancel the course enrolled through mob no [protected] of my ward Stavyaa Singh as you have failed to start the class till now (today is 06/07/2021) and as per extra classes attended few days back teaching standard is not good.
I don't see any value teaching from you neither expect that there will be any in future. I am a typical middle class Indian who expects value for money in every investment and till date I haven't felt that and don't see in future too. For me 36K is huge amount. I request your kind self to cancel the course and refund my hard earned money ASAP and oblige me.

Let me explain you in chronological order the ordeal I went through

Date Event
24/01/2021 Mr Kunal D Kamani (TNL[protected] invited for Zoom Meeting for online counselling after appearing for some online scholarship test.
He offered following

The learning program as prescribed by our counselors: K10 BYJUS CLASSES

A. Curriculum - 3-4-5-6th BYJUS CLASSES.

The learning program as prescribed by our counselors: K10 BYJUS CLASSES

A. Curriculum - 3-4-5-6th BYJUS CLASSES.

B. Mentor Services - Available from 10:00 am to 8:30 pm, to assist the student in the phase of difficulty.

C. Counsellors Services - To guide the student as well as the parents towards a smooth path of BYJU's Learning approach as well as guiding the student towards a proper understanding.

D. Doubt Portal - Web portal specifically designed for the students to have 24*7 assistance of doubt clarifications and for additional material requirements. (learn.byjus.com)

E. Tablet - Lenovo/Samsung 10” Tab.

Books - Physical Books

F. Off-line Assistance - In case of any supplement regarding the doubts pertaining to the subjects, parents can connect to mentors. The activity sheet for every standard is provided and sent to the registered email id.

G. BYJU's Parent Connect Application - Proper assessment of the student along with the performance & progress details in parents mobile

H.Byjus Classes 3+1 Online classes / week

Fees : 40, 000/- for the entire package with tablet including 75% scholarship from BNAT exam.

One time payment and CC EMI’s available.

28/01/2021 Got impressed by what was offered and enrolled by paying Rs 38000(Rs 2000 cash back)
Very soon received tablet and std 3 physical materials without any online classes(Reasonably understood as it was too late for Std 3 online classes)

patiently waited for classes to start for Std 4

28/03/2021 Contacted Mr Kunal again for onwards information about Std 4 classes (about timings/no of classes etc) He told me to contact Byjus Mentor Support (I WASNT CONTACTED FROM BYJUS TILL NOW ABOUT ANYTHING )
I contacted and then I got to know that Disha Madam is my mentor but she was not available but somehow I got physical books (Which is still lying as it is )

APRIL, MAY PASSED BY - NO COMMUNICATION

Again I contacted in the very first week of June and upon Inquiry I got to know that as per your records my ward Stavyaa was still in Std 3. After so much follow-ups finally I got call from MENTOR DISHA . She asked us about preferred slots for online classes I gave preferences. I also requested her to cover the leftout portion which has already been completed. Meantime two Extra classes were also conducted WHICH WERE BELOW AVERAGE. These all happened by 6th June 2021. After that I thought that things have sorted out .

BUT WAIT ... NO

AGAIN NO COMMUNICATION
I Again dropped a mail regarding TENTATIVE DATE FOR START OF ONLINE CLASSES on Mentor Disha e-mailID disha.[protected]@byjus.com on on June 21, 2021 but till date (July 13, 2021) the mail is not replied .

OUT OF FRUSTRATION, DESPERATION AND FEELING HARASSED I WROTE FOR CANCELLATION ON 7 JULY 2021.

NOW IF YOU ARE A SANE PERSON AND HAVING SOME COMPASSION THEN YOU CAN UNDERSTAND MY SITUATION.

YOU HAVE FAILED TO
1 . YOU HAVE FAILED TO PROVIDE SERVICES ON TIME. Every time I need to reach you for every small things
2. YOU ARE RESPONSIBLE FOR ACADEMIC LOSS TO MY WARD
3. YOU CAUSED MENTAL HARASSMENT AND ECONOMICAL LOSS TO ME

I WAS HAVING VERY HIGH REGARDS FOR BYJUS. I WAS USING YOUR APP BEFORE ADMISSIONS TOO. BUT I HAVE NO TRUST/FAITH/BELIEF IN YOU.

TO CONTINUE WITH YOU IS TOTAL HARASSMENT . I HAD ENOUGH OF IT. NOW NO MORE.

I TRIED MY LEVEL BEST TO CONTINUE WITH YOU BUT THINGS ARE NOT WORKING OUT FROM YOUR SIDE. I HOPE YOU CAN UNDERSTAND MY SITUATION.ON ABOVE BASIS ITS MY REQUEST TO YOU THAT KINDLY CANCEL THE ADMISSION AND REFUND MY HARD EARNED MONEY.