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Calcutta Electric Supply Corporation [CESC] Complaints & Reviews

www.cesc.co.in
1.3
Updated: Apr 8, 2026
Complaints 2262
Resolved
585
Unresolved
1677
So far, so good. Calcutta Electric Supply Corporation [CESC] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Calcutta Electric Supply Corporation [CESC] will keep up the work and continue to help more customers with their concerns even better 🤝
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Calcutta Electric Supply Corporation [CESC]

Calcutta Electric Supply Corporation [CESC] reviews & complaints page 2

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D
Drkalyankumar Bhattacharya
Jan 3, 2020
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change of mobile number and date of birth

Address: 43/8L/1A Biplabi Barin Ghosh Sarani. Kolkata 700067, Kolkata, West Bengal, 700067

My mobile number has been changed. How to do that? Moreover the date of birth as per your entry is also wrong. Instead of 21.08.1949, some other entry is there.
How to correct these.
You have mentioned that consumer number and phone number should not be entered here. Then how could i change. Please suggest how to do that. I shall be much. Obliged to hear from you.
Kalyan kumar bhattacharya....
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D
Dilip Adak
from Chennai, Tamil Nadu
Apr 10, 2019
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meter reading not taken

Kindly note that meter reader visited my locality today 10/4/2019 at bharat co-operative ; sankrail but didn't take my meter reading.
Address : block : a - 7/3 bharat co - operative housing society ltd ;
Lp-sn 1 and lp-sn-1/8/6
Howrah - 711 313
02 number meters are installed in my premises as follows.
1) dilip kumar adak : customer id - [protected] ; consumer no - [protected]. Meter no.: 3346058.
...
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K
kalyan kumar kundu
from Kolkata, West Bengal
Feb 24, 2019
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request to change the email id

Address: South West Regional Office, 700140
Website: CESC Ltd. South West Regional office, Taratola

Customer id no. [protected]

Dear sir,

Electricity monthly bill is at present registered in the name of other mail id and thus i do not receive any prior intimation of my monthly bill. So request you to change my mail id to [protected]@rediffmail.com.

Please confirm your acknowledgement in my corrected mail id.

Kind regards
Kalyan kumar kundu...
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M
Megh05
from Hyderabad, Telangana
Jan 10, 2019
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cesc electricity bill paid twice by mistake

Address: Howrah, West Bengal

Double payment have been made online mistakenly for the bill of november -2018
Customer id - [protected], name - sandhya roy

My electricity bill rs. 910/- for the month of november -2018 have been paid twice during online payment via phonepe & paytm app on 08/01/2019 & 09/01/2019 mistakenly.

Request kindly take action for refund it, and may be intimated me through email.
Id - [protected]@gmail.com...
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S
shr365
from Kolkata, West Bengal
Nov 26, 2018
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not showing the bill payment status

Address: Kolkata, West Bengal, 700085
Website: www.cesc.co.in

I have made the bill payment on 24th november, 2018 an amount of rs 2930 to cesc ltd but it is not showing till now in cesc portal. I have done it through bharat qr payment. The consumer id is [protected]. Please check it and do as needful. I will be happy if the problem is resolved. The account details is:-
The secretary
Surah kanya bidalaya
27a, haramohan ghosh ln.
Kolkata-700 085...
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M
moumitamitra
from Kharagpur, West Bengal
Oct 4, 2018
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not payable bill since 6 months

Address: Kolkata, West Bengal, 700084
Website: CESC

My consumer no. Is [protected]
Customer id : [protected]
Name of customer: tapas kr barua
Since last 6 months, i am receiving not payable electricity bill. The use of electricity had been minimal but 'not payable' amount for 6 months is absurd. Please look into the matter why my meter is not being read?
I paid bill last in the month of february 2018....
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J
jogabrata
from Bali Chak, West Bengal
Dec 25, 2017
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email change

Kindly note that my email id [protected]@indianoil.in is no more operating due to my retirement and as such, i am not receiving any elec. Bill from last month onwards. From now on all my monthly electric bill as well as e-receipt thereof may please be sent to my personal email id [protected]@gmail.com
I look forward to receiving your kind cooperation.
Thanking you,
Yours faithfully,
Jogabrata...
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D
dibdas
from Kolkata, West Bengal
Dec 18, 2017
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change of mailing address on bill

Address: Kolkata, West Bengal, 700034

Dear sir/madam

Ref: consumer no. [protected], con. Id : [protected]
Sub: change of mailing address in cesc bill

I, basanta kr das, hereby request your good self to rectify the address of billing in your records as mentioned below –
Old address:

Basanta kumar das
C/o sankar mondal
22/a, gopal mishra road
Kolkata 700 034

New address:
Basanta...
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D
debasishchandrasaha
from Kolkata, West Bengal
Dec 3, 2017
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shifting of meter box

Dear sir,
I tarak chandra saha customer id: [protected] consumer no [protected] having a meter at a location beside our house needs immediate shifting to my premises. The wall where my meter is fixed needs immediate repair and also it is situated outside my premises. Now i have a meter room in my premises and want to shift the meter at meter room.
You are requested to arrange for shifting meters as earliest....
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B
BINOD SHOW
from Hosur, Tamil Nadu
Nov 29, 2017
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update email id & mobile no

Address: 700039

Customer id is [protected] meter in the name of binod show supply at 4-fr-. S/w 150 girindra sekhar bose road lp-2/1 kolkata 700039.
I request you to please update my mail id ([protected]@gmail.com and mobile no[protected] for any correspondence with me (Binod show). Please look into this matter urgently because i am not able to pay my bill in online reflecting some other person name in my cese bill so requesting you please do the needful.br...
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T
tuburumki
from Mumbai, Maharashtra
Oct 31, 2017
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non refund of excess amount paid.

Address: Kolkata, West Bengal, 711101

I am writing to you on behalf of my mother-in –law and my deceased father –in - law, who were your customers vide details as below :

1. Late dayamoy mukherjee – 68, bissesswar banerjee lane, howrah -711101.
Customer id : [protected] : consumer no.: [protected]

2. Mrs. Chhaya mukherjee -68, bissesswar banerjee lane, howrah -711101.
Customer id: [protected] : consumer no.: [protected].
br...
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P
Pinaki Laha
from Kolkata, West Bengal
Oct 10, 2017
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main connection post broken by tree

Address: Kolkata, West Bengal, 700034

As per our doket no. [protected] consumer no. [protected]

We are not getting any service from your cesc taratala decision. Our main connection post has broken by a tree and which is falling in the road and any time accident will be happen and anybody like public of the road will be effected
We are requesting you to come and resolve the matter....
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A
Anis Mohiuddin
from Kolkata, West Bengal
Oct 6, 2017
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meter blew off and it's replacement

Address: Kolkata, West Bengal, 700017

Consumer no. [protected]
Customer id: [protected]
Name: anisuzzaman mohiuddin
Date of incident: 5 oct 2017 time: about 4.00am

There was a very loud bang. The meter is located in the parking area downstairs. I reside on first floor, my one brother in law is on the second floor, another b/in law stays on the third floor. When i heard the loud sound resembling an explosion, i thought it was someone's gas cylinder...
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B
Barnali Manna
from Kolkata, West Bengal
Sep 18, 2017
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change of my mobile number

Address: 700152

My mobile number which is given currently has been changed due to some reason. My old mobile number is [protected]. And my new mobile number is [protected]. I request you to change my old mobile number to my new mobile number. I want to change this number because that sim has been damaged for which i have to change my number. I am facing problem in getting messages from cesc and cannot pay the bill online. So, i request you to change the number....
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S
Sarah Firdausi
from Kolkata, West Bengal
Aug 11, 2017
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meter replacement

Address: Kolkata, West Bengal

Respected sir,
My customer id is [protected]
And my electricity bill is coming very high from the past few months despite minimum usage of electricity. I want my meter to be replaced and transferred to my name from my late husbands name.
I have written emails and tried calling but there was no respone from cesc. I would be glad if you take necessary steps as soon as possible and replace my meter.
Thanking...
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M
Mitali patra
from Kolkata, West Bengal
May 1, 2017
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Correction of billing address

Address: Howrah, West Bengal, 711106
Website: Www.Cesc.co.in

Correction of cesc billing address:

Dear sir,
I request your good-self to rectify my name and address in your records as cesc billing address as mentioned below:
My consumer no.

Mr. Prasanta patra

My old address: 12/2 bibibagan lane salkia howrah

My correct address: 12/2 hrishikesh ghosh lane salkia howrah

Please rectify my name and address in your...
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A
arinjit1985
from Kolkata, West Bengal
Jan 29, 2017
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Refund needed for 2ndtime deduction of same bills

Address: Kolkata, West Bengal, 711103

Refund needed for 2nd time deduction of same cesc bill .It is very unfortunate that the deduction has been done by paytm without my consent. please give me all details at my personal email [protected]@gmail.com. i expect paytms all type of cooperations . please help me with all the way for getting back my money . cesc customer id is [protected] and paytms failed order number is [protected]...
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J
jugnunayak
from Bhubaneshwar, Odisha
Nov 7, 2016
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Regarding deregistering my consumers id for e bill and to start paper bill again

Address: Kolkata, West Bengal, 700104
Website: www.cesc.co.in

I have registered my number and e mail id for e billing in cesc now as I m leaving the city I want to deregister my consumers id for e billing so that I can have a paper bill and other people on my behalf can pay the monthly bill. My consumer no is [protected] and consumer id is [protected].
I want a paper bill please don't send to my email.
Thanks...
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D
dablu@mahato
from Kolkata, West Bengal
Sep 8, 2016
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Phone not received

Address: Kolkata, West Bengal, 700075

I have been trying many time to contract to north regional district - shyambazar about my status of new connection (applicant details - 04/08990/16) last 2 days. But they are always keep the phone (phone no.[protected] in busy mood. So i am very offended. And the department is not helpful (receiving section of new connection/ ground floor).
Please do the needful....
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R
Ranit Chattopadhyay
from Kolkata, West Bengal
Aug 11, 2016
Resolved
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Resolved

Online bill payment via paytm - bank account debited but payment receipt not generated

Address: Kolkata, West Bengal, 700034
Website: paytm.com

I have paid the cesc lt bill for customer id [protected], consumer number [protected] for the month of july, 2016 amounting rs. 25940 (Net) on 11th august, 2016 via paytm mobile app.

My account was debited by rs. 25710 (Paytm order id [protected]).

Paytm receipt number is [protected].

The cesc payment receipt was not generated and the bill is still showing as pending in the cesc website....
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