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Calcutta Electric Supply Corporation [CESC] Complaints & Reviews

www.cesc.co.in
1.3
Updated: Sep 3, 2025
Complaints 2255
Resolved
584
Unresolved
1671
So far, so good. Calcutta Electric Supply Corporation [CESC] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Calcutta Electric Supply Corporation [CESC] will keep up the work and continue to help more customers with their concerns even better 🤝
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Calcutta Electric Supply Corporation [CESC]

Calcutta Electric Supply Corporation [CESC] reviews & complaints page 2

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A
Anandarup Majumdar
from Balasore, Odisha
Apr 17, 2023
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No power for 7 hours now. CESC closes complaints without resolving the issue. Even calls up and say that issue is resolved .
Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
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    S
    Sa1901
    Apr 9, 2023
    Apr 10, 2023
    This thread was updated on Apr 10, 2023
    Resolved
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    Resolved

    Address: KOLKATA

    I paid my bill of Rs 1420 on 06.04.23 [CESC Kolkata LT Electricity Consumption Bill Customer ID [protected]/CONS Number [protected]]
    by net banking from ICICI account (i mobile). The amount is duly deducted from my account.

    REF in Bank statement is ..BIL/ONL/[protected]/CESC Ltd/CESC_YICI1

    But receipt still not generated .It shows payment still pending.

    Kindly reverse payment IMMEDIATELY
    May 8, 2024
    Complaint marked as Resolved 
    Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
    Verified Support
    Apr 10, 2023
    Calcutta Electric Supply Corporation [CESC] Customer Care's response     Dear Sir/Madam,

    This has reference to your trailing e-mail. In reply we regret to inform you that the payment against the March 2023 Account bill in respect of the above Consumer No., as mentioned in your e-mail, has not been received by us till date.

    Accordingly, we would humbly request you to kindly take up the matter with the concerned Bank/Card Issuing Authority/Channel Partner for refund.

    While we trust that we have been able to clarify the matter to you, we would assure you of our best attention at all times.

    Thanks,
    CESC Limited
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      A
      apk1
      from Kolkata, West Bengal
      Mar 15, 2023
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      Address: 30/1Q H K SETT LANE KOL 700050

      I paid my electrcity bill for feb23 on 13/03/23 amounting rs 610 vide google pay/upi of sbi.Amt deucted from my bank acct.Cesc informed me that payment not recd by them when i raised coplain docet no 42316395, transactio id upi[protected]. Goog[e pay id cicAgJDz3-nzWA cesc cust id[protected].Pl help me get receipt.
      Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
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        M
        mazumdarsomenath
        Feb 23, 2023
        Feb 24, 2023
        This thread was updated on Feb 24, 2023
        Resolved
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        Resolved

        Address: Sonama Apartments, 432 Kailash Ghosh Rd, Barisha Kolkata 700008

        I would like to bring your attention that - the ground floor resident of our building - Ajay Shaw is involved in power theft from my electric meter. Request your strong and immediate action in this regard.
        May 16, 2024
        Complaint marked as Resolved 
        Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
        Verified Support
        Feb 24, 2023
        Calcutta Electric Supply Corporation [CESC] Customer Care's response         Dear Consumer,
        Kindly report this at the power theft section of our website at https://www.cesc.co.in/reportPowerTheft.
        Thanks,
        CESC Limited
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          M
          mazumdarsomenath
          Feb 23, 2023
          Feb 24, 2023
          This thread was updated on Feb 24, 2023
          Resolved
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          Resolved

          Address: Sonama Apartments, 432 Kailash Ghosh Rd Barisha Kolkata 700008

          I would like to bring your attention that - the Ground floor resident of our building - Ajay Shaw is involved in power theft from my electric meter in regular basis. Request your immediate and strong action in this regard to ensure similar incident should never happen in future. Appreciate your support
          May 17, 2024
          Complaint marked as Resolved 
          Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
          Verified Support
          Feb 24, 2023
          Calcutta Electric Supply Corporation [CESC] Customer Care's response           Dear Consumer,
          Kindly visit the power theft section of our website at https://www.cesc.co.in/reportPowerTheft and report this.
          Thanks,
          CESC Limited
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            C
            Chitara Roy
            from Delhi, Delhi
            Feb 1, 2023
            Feb 2, 2023
            This thread was updated on Feb 2, 2023
            Resolved
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            Resolved

            I have high bill issue, and when I called on customer care number, he was rude and abusive.
            May 17, 2024
            Complaint marked as Resolved 
            Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
            Verified Support
            Feb 02, 2023
            Calcutta Electric Supply Corporation [CESC] Customer Care's response             Dear Madam,
            Please let us know your 11 digit Consumer number and contact details.
            Thanks,
            CESC Limited
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              V
              Viekkash Todi
              Dec 18, 2022
              Dec 19, 2022
              This thread was updated on Dec 19, 2022
              Resolved
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              Resolved

              Address: Howrah

              My electricity bills are unbelievably high, I have complaint to the customer care and they sent a representative to check the meter and said that the meter is ok and asked me to get the wiring checked with the electrician, but electrician has informed that the wirings are good. Please help
              May 17, 2024
              Complaint marked as Resolved 
              Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
              Verified Support
              Dec 19, 2022
              Calcutta Electric Supply Corporation [CESC] Customer Care's response               Dear Sir,
              Kindly let us know your 11 digit Consumer number.
              Thanks,
              CESC Limited
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                P
                Prasanta Mantu
                Dec 4, 2022
                Dec 19, 2022
                This thread was updated on Dec 19, 2022
                Resolved
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                Resolved

                Address: B4-55/A/NEW SHIBNAGAR PASCHIM PARA ROAD BYE LANE KOL-700066

                New sub metar apply
                May 17, 2024
                Complaint marked as Resolved 
                Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
                Verified Support
                Dec 19, 2022
                Calcutta Electric Supply Corporation [CESC] Customer Care's response                 Dear Sir,
                Please send us your contact details.
                Thanks,
                CESC Limited
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                  T
                  Tinku139
                  from Howrah, West Bengal
                  Dec 1, 2022
                  Feb 26, 2025
                  This thread was updated on Feb 26, 2025
                  Resolved
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                  Resolved

                  Address: Howrah

                  Dear sir,

                  My consumer No- [protected]
                  Name- Bijay Bahadur Singh

                  My problem is already payment my last month electric bill but payment not updated and my power cut.

                  Please help.
                  May 9, 2024
                  Complaint marked as Resolved 
                  Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 04, 2023
                  Calcutta Electric Supply Corporation [CESC] Customer Care's response                   Dear Consumer,
                  We believe that the supply has been restored.
                  Thanks,
                  CESC Limited
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                    S
                    Sanyam1313
                    from Delhi, Delhi
                    Nov 9, 2022
                    Resolved
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                    Resolved

                    I bring to your kind notice that my address wrongly recorded on Mutation certificate of Kolkata Corporation. I already lodge a complaint.. please acknowledge that mail
                    Nov 9, 2022
                    Complaint marked as Resolved 
                    Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
                    Verified Support
                    Nov 09, 2022
                    Calcutta Electric Supply Corporation [CESC] Customer Care's response                     Dear Consumer,
                    Refer conversation with our executive, trust the issue has been resolved.
                    Thanks,
                    CESC Limited
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                      V
                      Vishwajeeth B L
                      Nov 9, 2022
                      Resolved
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                      Resolved

                      I am getting too much electricity bill last two months have my previous bill record. In this winter time where there is low consumption of electric in comparison to summer. but still this month i get high amount of bill .so kindly look into this matter. Check meter again. Its unfair and i am not going to pay this high amount.
                      Nov 10, 2022
                      Complaint marked as Resolved 
                      Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
                      Verified Support
                      Nov 09, 2022
                      Calcutta Electric Supply Corporation [CESC] Customer Care's response                       Dear Consumer,
                      Kindly let us know your 11 digit Consumer number.
                      Thanks,
                      CESC Limited
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                        T
                        Thakur Shobhit
                        Nov 9, 2022
                        Resolved
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                        Resolved

                        My october bill has come for Rs. 7040 while i am a domestic consumer. How it will cost tp 7040.
                        May 17, 2024
                        Complaint marked as Resolved 
                        Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 09, 2022
                        Calcutta Electric Supply Corporation [CESC] Customer Care's response                         Dear Consumer,
                        Refer to our resolution on this issue on our social media handles, trust the matter has been resolved.
                        Thanks,
                        CESC Limited
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                          M
                          Monai2122
                          Nov 9, 2022
                          Resolved
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                          Resolved

                          Electricity theft at 23, b. L. Roy road howrah -1 by taking electricity from one to another holding when ever i raise my voice they says do what you want to do we don't care about it.
                          Please take necessary action as soon as possible.
                          Nov 10, 2022
                          Complaint marked as Resolved 
                          Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 09, 2022
                          Calcutta Electric Supply Corporation [CESC] Customer Care's response                           Dear Consumer,
                          Kindly share your contact details.
                          Thanks,
                          CESC Limited
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                            S
                            Sandip18pal
                            from New Delhi, Delhi
                            Nov 9, 2022
                            Resolved
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                            Resolved

                            Dear Sir,
                            I requested a new meter. The agent of Howrah district, Golabari is asking to pay one thousand offline to clear Annexure- B. Please let me know I guess this is unethical as per my knowledge
                            Nov 9, 2022
                            Complaint marked as Resolved 
                            thanks team CESC
                            Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
                            Verified Support
                            Nov 09, 2022
                            Calcutta Electric Supply Corporation [CESC] Customer Care's response                             Dear Consumer,
                            Please let us know your contact details.
                            Thanks,
                            CESC Limited
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                              cerealkiller
                              Nov 9, 2022
                              Resolved
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                              Resolved

                              From Last 2-3days we are facing a Power cut Problem. We already Complaints daily but no solution. As this is working form home, its very difficult to manage.. please check the power supply and resolve it ASAP
                              Nov 9, 2022
                              Complaint marked as Resolved 
                              Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 09, 2022
                              Calcutta Electric Supply Corporation [CESC] Customer Care's response                               Dear Consumer,
                              Kindly let us know your latest complaint reference number.
                              Thanks,
                              CESC Limited
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                                V
                                Vishwajeeth B L
                                Nov 1, 2022
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                                Resolved

                                From Last Few months we are facing a Power Problem (Fase Off). We already Complaints daily but no solution.
                                May 17, 2024
                                Complaint marked as Resolved 
                                Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
                                Verified Support
                                Nov 09, 2022
                                Calcutta Electric Supply Corporation [CESC] Customer Care's response                                 Dear Consumer,
                                Please let us know your latest complaint reference number.
                                Thanks,
                                CESC Limited
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                                  S
                                  Sanyam1313
                                  from Delhi, Delhi
                                  Oct 31, 2022
                                  Resolved
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                                  Resolved

                                  I request authorities to inquire whether CESC is purposely delaying permanent connections to customers and earning high amount of money thru' temporary connections. In Narendrapur area in Kolkata, they connect emergency connection within one day or two but go on collecting Rs1000+ per week, and it continues renewing for more than 3- 4weeks to charge high amount in the name of temporary connection.
                                  Dec 3, 2022
                                  Complaint marked as Resolved 
                                  Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
                                  Verified Support
                                  Nov 02, 2022
                                  Calcutta Electric Supply Corporation [CESC] Customer Care's response                                   Dear Consumer,
                                  Kindly let us know your MR number.
                                  Thanks,
                                  CESC Limited
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                                    D
                                    D__T
                                    Oct 31, 2022
                                    Resolved
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                                    Resolved

                                    Meter box jutted out from the wall. Meter condition is horrible (about to break).

                                    Please come & repair this.
                                    Thank you.
                                    Oct 31, 2022
                                    Complaint marked as Resolved 
                                    Resolved. Support recieved from team.
                                    Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 31, 2022
                                    Calcutta Electric Supply Corporation [CESC] Customer Care's response                                     Dear Consumer,

                                    We regret the inconvenience caused to you. Refer conversation with our executive, we trust the meter has been repaired. Kindly let us know, if we can help you with anything else.

                                    Thanks,
                                    CESC Limited
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                                      D
                                      DAKSHESH D PATEL
                                      Oct 30, 2022
                                      Resolved
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                                      Resolved

                                      Address: Cesc House, 4th Floor, Near Esplanate Metro Station, Chowranghee Square, Dalhousie-700001.

                                      Total 15300 split shares should have been credited in my demat account on 17th september 2021. But they are still not deposited in my demat account.
                                      Rs.76500 as dividend also not credited in my hdfc bank ac- [protected] for total 17000 shares. Per share dividend was rs.4.5.
                                      Please credit 15300 shares in my demat account and deposit rs.74, 500 as dividend in my
                                      hdfc bank ac-[protected] -----ifsc code--hdfc0000170 or
                                      sbi ac- [protected]-----ifsc code--sbin0006229
                                      my demat account details
                                      dp-id-- in301549
                                      client id[protected]
                                      udn no-[protected]
                                      name -dakshesh d patel
                                      hdfc securities limited
                                      my registered email [protected]@gmail.Com
                                      please do needful at the earliest.
                                      +1 photos
                                      May 9, 2024
                                      Complaint marked as Resolved 
                                      Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
                                      Verified Support
                                      Oct 31, 2022
                                      Calcutta Electric Supply Corporation [CESC] Customer Care's response                                       Dear Consumer,
                                      This portal is only related to Consumer grievances pertaining to power supply and commercial aspects of CESC Limited.
                                      Thanks,
                                      CESC Limited
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                                        D
                                        DAKSHESH D PATEL
                                        Oct 30, 2022
                                        Resolved
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                                        Resolved

                                        Address: CESC House, Chowringhee Square,, Kolkata West Bengal 700001. Tel: 033-22256040 033-66340814

                                        Total 15300 split shares should have been credited in my demat account on 17th september 2021. But they are still not deposited in my demat account.
                                        Rs.76500 as dividend also not credited in my hdfc bank ac- [protected] for total 17000 shares. Per share dividend was rs.4.5.
                                        Please credit 15300 shares in my demat account and deposit rs.74, 500 as dividend in my
                                        hdfc bank ac-[protected] -----ifsc code--hdfc0000170 or
                                        sbi ac- [protected]-----ifsc code--sbin0006229
                                        my demat account details
                                        dp-id-- in301549
                                        client id[protected]
                                        udn no-[protected]
                                        name -dakshesh d patel
                                        hdfc securities limited
                                        my registered email [protected]@gmail.Com
                                        please do needful at the earliest.
                                        Dec 1, 2022
                                        Complaint marked as Resolved 
                                        Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
                                        Verified Support
                                        Oct 31, 2022
                                        Calcutta Electric Supply Corporation [CESC] Customer Care's response                                         Dear Consumer,
                                        This portal is only related to Consumer grievances pertaining to power supply and commercial aspects of CESC Limited.
                                        Thanks,
                                        CESC Limited
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