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Calcutta Electric Supply Corporation [CESC] Complaints & Reviews

www.cesc.co.in
1.3
Updated: Sep 3, 2025
Complaints 2255
Resolved
584
Unresolved
1671
So far, so good. Calcutta Electric Supply Corporation [CESC] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Calcutta Electric Supply Corporation [CESC] will keep up the work and continue to help more customers with their concerns even better 🤝
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Calcutta Electric Supply Corporation [CESC] reviews & complaints page 3

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B
Barkha Roy
from New Delhi, Delhi
Oct 21, 2022
Resolved
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Resolved

I applied for new connection, but after the inspection is over by the CESC Team, inspite of having sufficient space, i got a letter that it is not possible to provide connection as there are no sufficient space in my flat
May 12, 2024
Complaint marked as Resolved 
Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
Verified Support
Oct 31, 2022
Calcutta Electric Supply Corporation [CESC] Customer Care's response Dear Barkha,
Kindly let us know your MR number, to enable us to inspect deeper into your issue.
Thanks,
CESC Limited
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    S
    Sandip18pal
    from New Delhi, Delhi
    Oct 21, 2022
    Resolved
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    Resolved

    This is to inform u that we are facing a critical situation since Yesterday morning (5.00 A.M.) Due to power cut.

    Your early action in this regard will be highly appreciated.
    Oct 21, 2022
    Complaint marked as Resolved 
    Thanks Team for resolving this issue
    Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
    Verified Support
    Oct 21, 2022
    Calcutta Electric Supply Corporation [CESC] Customer Care's response     Dear Consumer,
    Please let us know your 11digit Consumer number/Customer ID.
    Thanks,
    CESC Limited
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      M
      Monai2122
      Oct 21, 2022
      Resolved
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      Resolved

      Since last month I am receiving very high electricity bill from CESC Kolkata.Last Month Electic bills was 3546 Units, which is very much high than what it should be.
      I have a doubt in my mind that either Electric Metre is not working properly or someone is doing Electric theft from our metre as we are unable to check what exactly happening because the metres are locked in a room.
      So request you to kindly look into it & resolve it as soon as possible
      Oct 31, 2022
      Complaint marked as Resolved 
      Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
      Verified Support
      Oct 21, 2022
      Calcutta Electric Supply Corporation [CESC] Customer Care's response       Dear Madam,
      Please let us know your 11 digit Consumer number / Customer ID.
      Thanks,
      CESC Limited
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        cerealkiller
        Oct 21, 2022
        Resolved
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        I did'nt get my current month's bill. So if You please send me the bill o my watsapp:[protected]
        Oct 21, 2022
        Complaint marked as Resolved 
        Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
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          S
          subrata000
          from Kolkata, West Bengal
          Oct 16, 2022
          Resolved
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          Resolved

          Amount debited but not showing in bill.

          My consumer I'd I'd [protected]. I have paid Rs.1760/- on 14.10.2022 towards the electric bill for September, 2022 by my ATM card in online mode and the amount has also been debited from my account. Bank hàs also given the information about the amount sending . But still the CESC status is showing the non payment as advice of the bill. 18th is the last day for payment and I am making phone calls to the customer care nos but they are telling...
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          A
          ab_mohan
          from Mumbai, Maharashtra
          Oct 11, 2022
          Resolved
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          Resolved

          Address: 33 MANDAL PARA LANE, NOAPARA, NORTH 24PGS, kolkata - 700090

          Customer id - [protected], We have been facing frequent power off since last one month. 23.08.2022 docket no.[protected].09.2022 docket no.[protected].09.2022 - docket no.[protected].10.2022 docket no.[protected].10.2022 docket no.[protected]. pls help.
          May 7, 2024
          Complaint marked as Resolved 
          Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
          Verified Support
          Oct 12, 2022
          Calcutta Electric Supply Corporation [CESC] Customer Care's response           Dear Consumer,
          Refer conversation with our executive, we are looking to this.
          Thanks,
          CESC Limited
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            V
            Vishwajeeth B L
            Sep 27, 2022
            Resolved
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            Resolved

            Suddenly increase bill amount more than double.
            May 18, 2024
            Complaint marked as Resolved 
            Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
            Verified Support
            Sep 27, 2022
            Calcutta Electric Supply Corporation [CESC] Customer Care's response             Dear Consumer,
            Please let us know your 11 digit Consumer number.
            Thanks,
            CESC Limited
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              K
              [email protected]
              from Kolkata, West Bengal
              Sep 25, 2022
              Resolved
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              Resolved

              Address: 50E, K.M. NASKAR ROAD, KOLKATA 700040
              Website: [email protected]

              Our meter room in the apartment building is in a very precarious situation with the overlapping wires from the owners meter creating a jungle with the possibility of a fire hazard. An email has already been sent to the company on 22.09.2022 without any response. Please take immediate step to address
              this problem before situation goes out of control.
              May 10, 2024
              Complaint marked as Resolved 
              Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
              Verified Support
              Sep 26, 2022
              Calcutta Electric Supply Corporation [CESC] Customer Care's response               Dear Consumer,
              We are looking to your issue and shall get back to you soon.
              Thanks,
              CESC Limited
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                K
                [email protected]
                from Kolkata, West Bengal
                Sep 25, 2022
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                Dressing of wires in meter room of apartments

                Address: 50E, K.M. NASKAR ROAD, KOLKATA 700040

                The meter room of our apartment building is very precarious with wires overlapping over one another. To rule out the possibility of a fire hazard, immediate action to organise the meter board may please be made before situation goes haywire. A mail has already been sent on 20.09.2022 without any response. Please help us in the matter....
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                S
                Shiny Dutta
                Sep 14, 2022
                Resolved
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                Resolved

                Today around 11:30 to 12:30pm the electric supply went off. At first we didn't get the cause of all this but later on we went to CESC howrah branch, we went there for clarification, but instead we were told that there was "OVERDUE" of around ₹3000 we showed the our payments of the previous months and they replied the payment was not recorded. Well even if the the payment is not recorded then we should be getting a notice about this and an warning to pay off our dues but instead they just simply cut off the electric supply without warning us beforehand and another thing is this happened when all the payments were made on their respective time...later on we got our electric supply back and they messaged us " DEAR CUSTOMER SORRY FOR THE INTERRUPTED SERVICES AND WE APOLOGISE FOR THIS INCONVENIENCE"...This is simply called PUBLIC HARASSMENT !!!
                Oct 18, 2022
                Complaint marked as Resolved 
                Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
                Verified Support
                Sep 16, 2022
                Calcutta Electric Supply Corporation [CESC] Customer Care's response                 Dear Sir,
                Kindly let us know your 11digit Consumer number/Customer ID.
                Thanks,
                CESC Limited
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                  A
                  Arka369
                  from Tumkur, Karnataka
                  Sep 13, 2022
                  Resolved
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                  Resolved

                  Address: CESC House Chowringhee Square Kolkata - 700001

                  My CESC consumer number is: [protected] and there is frequent power outage (almost every alternate day) for the past few months in our area (Chuni Colony, Sinthee, Kolkata 700050).

                  Being a corporate professional working from home has almost become impossible due to such horrendous and callous services provided by an electric supply company.

                  Meanwhile, electricity supply in our neighboring adjacent areas have not been hampered as per reports which implies that there is either a fault in the transmission lines or transformers which is being shoved under the rug by applying temporary hacky fixes or there is deliberate disconnection of power supply by local miscreants.

                  Kindly take a look into this issue since ordinary people's livelihood depends on a basic amenity like electricity.
                  Sep 17, 2022
                  Complaint marked as Resolved 
                  Resolved
                  Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
                  Sep 13, 2022
                  Updated by Arka369                   This is the usual response message from CESC. It seems like a blatant excuse to say that there is transformer outage every single week. If that is an issue, then provide a permanent fix

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                    cerealkiller
                    Sep 7, 2022
                    Resolved
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                    Resolved

                    Continous loadsheding at our Complex Dakshineswar.. Kindly look into this.
                    Sep 7, 2022
                    Complaint marked as Resolved 
                    Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 07, 2022
                    Calcutta Electric Supply Corporation [CESC] Customer Care's response                     Dear Consumer,
                    This helpline is only for the CESC Consumers. For WBSEDCL areas, kindly contact the relevant helpline.
                    Thanks,
                    CESC Limited
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                      D
                      D__T
                      Sep 7, 2022
                      Resolved
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                      Resolved

                      I would like to bring your attention that - There is a significant power theft in 5 meters in our premises which is on the other hand increasing our bills.
                      Sep 7, 2022
                      Complaint marked as Resolved 
                      This is resolved.
                      Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 07, 2022
                      Calcutta Electric Supply Corporation [CESC] Customer Care's response                       Dear Sir,
                      Kindly let us know your contact details.
                      Thanks,
                      CESC Limited
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                        A
                        Aryan dey
                        from Powai, Maharashtra
                        Sep 3, 2022
                        Resolved
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                        Resolved

                        Address: 4, sodepur second lane, kolkata -700082

                        We are facing a power cut since last few hours. There's a cancer patient in our home. She can't tolerate hot temperature, so doctor suggested her to stay in a airconditioned room always.
                        Please try to solve the problem.
                        May 18, 2024
                        Complaint marked as Resolved 
                        Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 05, 2022
                        Calcutta Electric Supply Corporation [CESC] Customer Care's response                         Dear Sir,

                        We are earnestly regretful for the situation, you had to face. Kindly let us know your Consumer number, so that we can look into it and solve your issue at the earliest.

                        Thanks,
                        CESC Limited
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                          W
                          Waqqas Akhter
                          Aug 23, 2022
                          Resolved
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                          Resolved

                          The electric supply is cut off for 3 hours and then when contacted to customer care to resume the supply. They are delaying it purposely and denying service.
                          Sep 25, 2022
                          Complaint marked as Resolved 
                          Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 24, 2022
                          Calcutta Electric Supply Corporation [CESC] Customer Care's response                           Dear Consumer,

                          We regret the inconvenience caused to you. Kindly let us know your docket number.

                          Thanks,
                          CESC Limited
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                            cerealkiller
                            Aug 22, 2022
                            Resolved
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                            Resolved

                            Sir i would like to inform that my bill amount for the month of July is too high. I would not able to pay such high amount once at a time. And i am also sure about it that my bill amount would not be so high. Plz look into this matter as soon as possible. .
                            Aug 22, 2022
                            Complaint marked as Resolved 
                            Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 22, 2022
                            Calcutta Electric Supply Corporation [CESC] Customer Care's response                             Dear Consumer,
                            Please let us know your 11 digit Consumer number.
                            Thanks,
                            CESC Limited
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                              V
                              Vishwajeeth B L
                              Aug 22, 2022
                              Resolved
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                              Resolved

                              I am receiving message one after another in my mobile, bearing no. 99***372, that the payment against the said consumer for the month of July has not been made, which may please be checked from your official record and feed back may please be given to my mobile accordingly, otherwise it is most insulting, because I never became defaulter since the effecting connection on my premises.
                              Aug 24, 2022
                              Complaint marked as Resolved 
                              done
                              Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 22, 2022
                              Calcutta Electric Supply Corporation [CESC] Customer Care's response                               Dear Consumer,
                              Please let us know your 11 digit Consumer number.
                              Thanks,
                              CESC Limited
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                                S
                                Sandip18pal
                                from New Delhi, Delhi
                                Aug 18, 2022
                                Resolved
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                                Resolved

                                I am a resident of Kolkata and I am receiving excessive-high amounts of bills from last month which is unexpected as my consumption is not up to that level so that I could receive such huge bills. necessary action should be taken immediately.
                                Aug 23, 2022
                                Complaint marked as Resolved 
                                Thanks
                                Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 22, 2022
                                Calcutta Electric Supply Corporation [CESC] Customer Care's response                                 Dear Consumer,
                                Please let us know your 11 digit Consumer number.
                                Thanks,
                                CESC Limited
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                                  D
                                  D__T
                                  Aug 18, 2022
                                  Resolved
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                                  Resolved

                                  I have made payment through on line for electricity bill of July amounting to Rs. 1790.00. But I have not received the payment confirmation. kazipara road, kolkata700 060, LP 117/10. Please arrange to send immdiately.
                                  Aug 23, 2022
                                  Complaint marked as Resolved 
                                  This is resolved and required action is been taken by CESC. Thank You!
                                  Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 18, 2022
                                  Calcutta Electric Supply Corporation [CESC] Customer Care's response                                   Dear Consumer,
                                  Thank you for writing to us. Kindly send us your 11 digit Consumer number/Customer ID.
                                  Thanks,
                                  CESC Limited
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                                    S
                                    Shobhit Didwania
                                    Aug 15, 2022
                                    Resolved
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                                    Resolved

                                    Sir, the premises was vacant for some months and the bill for the month of June 2022 was issued same as the month of june 2021. Please check the same as the said premises id vacant for last 6m till date . Customer id -[protected], Bill No - [protected]/06223, Consumer No- [protected]
                                    +1 photos
                                    Sep 21, 2022
                                    Complaint marked as Resolved 
                                    Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 18, 2022
                                    Calcutta Electric Supply Corporation [CESC] Customer Care's response                                     Dear Consumer,
                                    We are looking into the issue and shall get back to you at the earliest.
                                    Thanks,
                                    CESC Limited
                                    Verified Support
                                    Aug 18, 2022
                                    Calcutta Electric Supply Corporation [CESC] Customer Care's response                                     Dear Consumer,
                                    Refer conversation with our executive, we have arranged to recast your bill.
                                    Thanks,
                                    CESC Limited
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