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Calcutta Electric Supply Corporation [CESC] Complaints & Reviews

www.cesc.co.in

1.3

Updated: Apr 8, 2026

Complaints 2262

Resolved

585

Unresolved

1677

So far, so good. Calcutta Electric Supply Corporation [CESC] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Calcutta Electric Supply Corporation [CESC] will keep up the work and continue to help more customers with their concerns even better 🤝

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Calcutta Electric Supply Corporation [CESC] reviews & complaints page 4

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I have made payment through on line for electricity bill of July amounting to Rs. 1790.00. But I have not received the payment confirmation. kazipara road, kolkata700 060, LP 117/10. Please arrange to send immdiately.

Aug 23, 2022

Complaint marked as Resolved

This is resolved and required action is been taken by CESC. Thank You!

Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.

Verified Support

Aug 18, 2022

Calcutta Electric Supply Corporation [CESC] Customer Care's response Dear Consumer,
Thank you for writing to us. Kindly send us your 11 digit Consumer number/Customer ID.
Thanks,
CESC Limited

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Sir, the premises was vacant for some months and the bill for the month of June 2022 was issued same as the month of june 2021. Please check the same as the said premises id vacant for last 6m till date . Customer id -[protected], Bill No - [protected]/06223, Consumer No- [protected]

Sep 21, 2022

Complaint marked as Resolved

Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.

Verified Support

Aug 18, 2022

Calcutta Electric Supply Corporation [CESC] Customer Care's response Dear Consumer,
We are looking into the issue and shall get back to you at the earliest.
Thanks,
CESC Limited

Verified Support

Aug 18, 2022

Calcutta Electric Supply Corporation [CESC] Customer Care's response Dear Consumer,
Refer conversation with our executive, we have arranged to recast your bill.
Thanks,
CESC Limited

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Address: 140/2 carry road

For june 22 I were billed RS4000/- for 277 units of consumption BUT for July 22 I am billed for Rs1790/-- for 227 units of consumption.

This should be rectified and I be paid back my excess amout paid by me.

May 7, 2024

Complaint marked as Resolved

Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.

Verified Support

Aug 08, 2022

Calcutta Electric Supply Corporation [CESC] Customer Care's response Dear Consumer,
Please let us know your 11 digit Consumer number / Customer ID.
Thanks,
CESC Limited

Verified Support

Aug 08, 2022

Calcutta Electric Supply Corporation [CESC] Customer Care's response Dear Consumer,
Refer conversation with our executive, we have arranged to inspect your meter.
Thanks,
CESC Limited

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Dear Team, the street light in my area is not working. Please check.

Aug 8, 2022

Complaint marked as Resolved

This is resolved.

Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.

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Address: BL-T-5;15TH-FR;FL-1504, 783 ANANDAPUR, LP-13/3/12 KOLKATA-700107

Hi we are from Saltlake Institute of Engineering & Management Limited Customer ID [protected] & Consumer ID is [protected], recently we have noticed that last few months we are getting high bill issue & the amount which we are receiving that is not expected. So we are requesting you please check the problem and find out what are the issues. We are waiting for your response as soon as possible.

Sep 23, 2022

Complaint marked as Resolved

Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.

Verified Support

Aug 08, 2022

Calcutta Electric Supply Corporation [CESC] Customer Care's response Dear Consumer,
We have escalated your issue to the concerned department and we shall get back to you soon.
Thanks,
CESC Limited

Verified Support

Aug 10, 2022

Calcutta Electric Supply Corporation [CESC] Customer Care's response Dear Consumer,
Refer conversation with our executive, we have arranged to inspect your meter.
Thanks,
CESC Limited

Verified Support

Aug 18, 2022

Calcutta Electric Supply Corporation [CESC] Customer Care's response Dear Valued Customer, ,

Consumer No.[protected]
Meter No. 6173850 Cal.Seq. 01

Reference to your query dated 06/08/22.

On examining the meter(s) at site on 11/08/22, it was found to be working within the permissible limits of variation.The reading on that date was 17236.

From our records we find that our bills were tendered on actual registration of the meter and the reading at the time of inspection confirms that July, 2022 account bill was in order.

In view of above, the bill(s) stand payable in full by you.

We stand committed to our spirit of co-operation and service to you.

Thanks,
CESC Limited

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Address: 9, Bibi Rozio Lane, Kolkata - 700012

I want to make an official complaint about continuous disruption of Electric supply at our premises. Please look into with high priority. Power is getting off due to main MCB fault. Please investigate and look into it on higher priority.
Also want to know the procedure of changing the main power box from one place to another, for that what needs to be done.

May 7, 2024

Complaint marked as Resolved

Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.

Verified Support

Aug 08, 2022

Calcutta Electric Supply Corporation [CESC] Customer Care's response Dear Consumer,
Please let us know your Consumer number.
Thanks,
CESC Limited

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Power theft in our society in 2 meters. Please take action

Aug 5, 2022

Complaint marked as Resolved

resolved

Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.

Verified Support

Aug 05, 2022

Calcutta Electric Supply Corporation [CESC] Customer Care's response Dear Consumer,

Please let us know your 11 digit customer ID.

Thanks,
CESC Limited

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Went to a p c road office. Took token no 259. Was asked to visit counter no 36 from counter no 26.

Was waiting in que.. Agents or dalals were coming and entering as they know each other. Office executives were also helping them.

Being a customer I argued. But I was asked to keep quiet.

Sep 8, 2022

Complaint marked as Resolved

Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.

Verified Support

Aug 08, 2022

Calcutta Electric Supply Corporation [CESC] Customer Care's response Dear Consumer,
We regret the inconvenience caused to you. Please let us know your contact details.
Thanks,
CESC Limited

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Address: Sonama Apartments, 430 Kailash Ghosh Road, Barisha, Kolkata 700008

I would like to bring your attention that - There is a significant power theft in 5 meters in our premises which is on the other hand increasing our bills. The offender - Ajay Kumar Shaw is uses hooking at night time or residents of some Apts are out of station for the common meter of the building (to operate water pump etc) and 4 electric meters of 1st floor and 2nd floor Apts. Kindly check all the meter temparing and other problems. Immidiate resolution required

May 7, 2024

Complaint marked as Resolved

Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.

Verified Support

Aug 04, 2022

Calcutta Electric Supply Corporation [CESC] Customer Care's response Dear Consumer,

Please let us know your 11 digit customer ID.

Thanks,
CESC Limited

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Address: 1 jyotish roy road green enclave 3c Kolkata -700053

Dear team,
the frequency of power cuts in my area has increased these days drastically. Kindly look into the same and try to reduce the number of power cuts.

address - 1 Jyotish Roy road green enclave new alipore

May 9, 2024

Complaint marked as Resolved

Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.

Verified Support

Aug 04, 2022

Calcutta Electric Supply Corporation [CESC] Customer Care's response Dear Consumer,

Please let us know your 11 digit customer ID.

Thanks,
CESC Limited

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Address: baikunthapur, Sijberia, Uluberia, Howrah- 711316

Dear Sir,

I am Sahabuddin Mallick, and my consumer id is [protected], I have paid my last Monthly bill 2 times, but my previous payment amount has no refund in my bank, BBPS Ref. Number: BD012210OA5AAAHJICV8, & 2nd payment BBPS Ref. Number: BD012210OA5AAAHJIDAI both Rs 920.00, Kindly return my excess payment of Rs 920.00

Sep 7, 2022

Complaint marked as Resolved

Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2022

Calcutta Electric Supply Corporation [CESC] Customer Care's response Dear Consumer,

We are looking into this and shall get back to you soon.

Thanks,
CESC Limited

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Address: 222 satin sen nagar kolkata, Baranagar kolkata (north 24 Parganas)

Our electricity bill is very high...total unit for this month is 198 unit..but bill is 4460...below the bill is written unreleased outsourcing due 3320...but no bill is due before us... Every month we clear the bill
Customer Id-[protected]

Sep 5, 2022

Complaint marked as Resolved

Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.

Jul 31, 2022

Updated by Biswanath Laha Our electricity bill is very high...total unit for this month is 198 unit..but bill is 4460...below the bill is written unreleased outstanding due 3320...but no bill is due before us... Every month we clear the bill

Verified Support

Aug 01, 2022

Calcutta Electric Supply Corporation [CESC] Customer Care's response Dear Consumer,
Refer conversation with our executive, trust the issue has been resolved. You may visit the OS Department at the concerned regional office, for further information.
Thanks,
CESC Limited

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Every day KMC does a tree trimming in the area till 5pm and they ask CESC to cut the power.
No member of locality is informed.
My Mother is a patient and it is very inconvenient for her.
We call KMC control room and the officials are very rude.

May 8, 2024

Complaint marked as Resolved

Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.

Verified Support

Jul 29, 2022

Calcutta Electric Supply Corporation [CESC] Customer Care's response Dear Consumer,
Request you to kindly take up the matter with the concerned municipal authorities.
Thanks,
CESC Limited

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Bill Paid through PhonePe on 25/7/22, Amount deducted from account but cesc site not reflecting.
Transaction id : T2207251031419203049194
Message
Order Id: WPHW[protected]
Date: 25/07/2022
Message : Collect request from BILLDESK for WPHW[protected]
Axis Bank Account Transaction- UPI/P2M/[protected]/Calcutta/Yes Bank

Sep 5, 2022

Complaint marked as Resolved

Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.

Verified Support

Jul 29, 2022

Calcutta Electric Supply Corporation [CESC] Customer Care's response Dear Consumer,
Please let us know your 11 digit Consumer number/Customer ID.
Thanks,
CESC Limited

Verified Support

Aug 01, 2022

Calcutta Electric Supply Corporation [CESC] Customer Care's response Dear Consumer,
We would like to inform you that basis the feedback received from our payment partner M/S Billdesk, the transaction has been a success.
Thanks,
CESC Limited

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Address: 45 Mirza Ghalib Street ( HAIR TREND), Kolkata 700016, Besides HOTEL V.I.P INTERNATIONAL

From last few months i am getting a very high bill from CESC . The usual bill was around RS 6000, and from last month the bill is coming around RS 9000 and above .
Please help & resolve my issue ASAP

May 8, 2024

Complaint marked as Resolved

Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.

Verified Support

Jul 29, 2022

Calcutta Electric Supply Corporation [CESC] Customer Care's response Dear Consumer,
Please let us know your 11 digit Consumer number/Customer ID.
Thanks,
CESC Limited

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Address: Shibrampore

Complain continous loadsheding at our Complex at Maharaja Apartment,
Ketopole, Biren Roy Road, Kolkata- 700140

Today from 12 PM to 4.00 PM...

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Payment of Rs 2100 already made 6.7.22 for June 2022 bill paid via cesc website choosing netbanking using phonepe. But not updated yet. My balance Rs 2100 already deducted from bank account.
Kindly refund my deducted amount Rs 2100 as early as possible.
Thank you.

Jul 9, 2022

Complaint marked as Resolved

Thank you. I have got refund my deducted amount Rs 2100

Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.

Jul 07, 2022

Updated by Babai Sau CESC CUSTOMER ID: [protected]
BILL: JUNE 2022
AMOUNT: 2100
STATUS: SUCCESS VIA PHONE PE BUT CESC NOT UPDATED BALANCE DEDUCTED FROM BANK.
NEED REFUND URGENTLY.

Jul 07, 2022

Updated by Babai Sau STILL SHOWING LAST MONTH PAYMENT AT LATEST PAYMENT STATUS IN CESC.

Verified Support

Jul 13, 2022

Calcutta Electric Supply Corporation [CESC] Customer Care's response Dear Sir,
Refer conversation with our executive, trust the matter has been resolved.
Thanks,
CESC Limited

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Address: 248/13.Rafi Ahmed Kidwai Road,kolkata-700055

Sir,
This is found that our bill for the month May 2022 is very excess .
When we verify with our metre dated 27/06/2022, The metre showing 7907 but you send bill for the month of may with metre reading 7987.
and till now our metre is below your metre reading,
however we are paying to your bill amount subject to above error rectification pending from your side,
Please rectifiy your mistake.

Thanks

May 8, 2024

Complaint marked as Resolved

Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.

Verified Support

Jun 27, 2022

Calcutta Electric Supply Corporation [CESC] Customer Care's response Dear Consumer,
Refer conversation with our executive, trust the needful action has been initiated.
Thanks,
CESC Limited

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This is to inform you that we are facing a heavy problem in current supply at only one phase in our area our customer id is [protected], every 7 days there is something and always power cut due to various reasons in our home where we can see that on the other phase there is always power . it is really a disgusting things from CESC, as they charge so high electricity bills every month at least we expect a power supply, it is ok if the power cuts once or twice in 3 month . But it is now become a habit, i don't know what is the reason why always our power Phase always cut . Please do look after the matter we have old patient and kids in home who suffers for this power cut .

Jul 30, 2022

Complaint marked as Resolved

Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.

Verified Support

Jun 27, 2022

Calcutta Electric Supply Corporation [CESC] Customer Care's response Dear Consumer,
We have escalated your grievance to the concerned district engineer and the same shall be taken up by the relevant department soon.
Thanks,
CESC Limited

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Address: Kolkata

I have paid the electricity bill amount Rs1420 Consumer No. [protected] & Customer ID: [protected] on 18/06/2022 Via YONO SBI app. After successful transaction it deduct Rs1420 from my SBI account. References ID YONOABDI[protected]. I have proper documents to prove my point. Therefore I have contact CESC. CESC says they have not receive any payment with that Consumer No-[protected]. I have Enclose All Supporting Doc. Therefore I request to take necessary action to solve my problem.

Jun 23, 2022

Complaint marked as Resolved

Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.

Verified Support

Jun 27, 2022

Calcutta Electric Supply Corporation [CESC] Customer Care's response Dear Sir

This has reference to your trailing e-mail. In reply we confirm having received the payment of a sum of Rs.1420/- against the May 2022 Account bill in respect of the above Consumer No. on 18.06.2022.
While we trust that we have been able to clarify the matter to you, we would assure you of our best attention at all times.

Thanks,
CESC Limited

Jun 27, 2022

Updated by souvik2021 Yes.. thanks

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