Catwalk Complaints & Reviews

I had bought a pair of black flat shoes from Catwalk 45-60 days back and wore them twice. each time i wore them i got badly cut at the back of my foot. the leather cut me, causing great discomfort and deep cuts.
I went to the santacruz store to complain. The person there said they will repair it and call me in a week. they obviously did not call back.I went again after 10 days and tried the shoes again. they were still biting me. the person in the shop very rudely says that he and the company cant take responsibility for the same and its not their fault! Not their fault? The shoes cuts me and is impossible to wear and I am told they are not responsible?
They again keep it to say they will get some cushioning done and deliver the shoes home in a week. 10days have gone nad still no news....

Very very disappointing!

Picked up a pair of black formal shoes from catwalk Globus counter in Bandra, After exactly 3 times wearing it the shoe is in shambles
On taking the shoe to the nearest outlet of catwalk from my residence which is in Atria Mall, the store has the cheek to tell, you have to take the shoe to Globus as this was bought from there

You run a brand supposedly as big as catwalk, at least have the decency and the courtesy to service your customers across all stores. Is Globus the brand of the shoe or Catwalk

The sales men sitting at our store are so complacent that just because it is a complaint they make the customer wait and attend the ones buying new pairs

Trust me it is not the cost of the shoe which bothers me but the disgusting attitude you carry as far as complaints are concerned

If anyone from Catwalk is bothered, I can be contacted on the below mentioned number

Preeti- [protected]

Hello Sir,

I have a repair slip dated 11th sep 2008 of a new pair of shoe which was purchased just a one month ago from Catwalk Select city walk saket. The cost of the footwear was approx Rs 1500/- and the sole got broken in just 15 days. The staff has been very manipulating and told me that there is a 6 months replacement guarantee in order to increase there sale. When i went back for replacement they just gave a slip of repair receipt number 07598 dated 11th sep 2008. Since then I have been following up with there staff however did not received any response. One of there staff members misbehaved with me saying that "kato jetne chakkar katne hain kato". I tried to complain it to there representative Miss khan in Mumbai however she herself is least interested in resolving the issue and gave me wrong commitments like a dispatch at my house address etc.

It is not about Rs 1500 however it is about the kind of misleading commitments they give. I used to purchase approx 4000/- shoes per month and now after this case I m highly surprised with the unprofessionally. I have spent almost 5000/- Rs in following up over the phone at their Mumbai branch and going to select city walk every weekend.

Also the repair slip was given to me 15 days after I complained about it.

I think such stores should be closed down who do not value there customers and they should atleast change there staff. One of the manager there was laughing when I went there asking if they got back my shoe.

Kindly suggest as the committed me a replacement in 15 days and it has been 40 days.

Thanks
Roopal