Cholamandalam MS General Insurance Complaints & Reviews

R/sir

I just inform to you main apni car ka insurance cholamandalam se karwaya tha 23/11/2009 ko mujhe aaj tak koi policy nai mila meri gaadi ka accident ho gaya tha to mujhe pata chala k yah jo cover note hai yah fake hai maine jab bhupesh arora m. no[protected]...[protected]... ko bhataya to us ne mera phone pik karna band kar diya pls meri help kare aur mere paise wapas dilaye... aase logo jo k logo k sath fake karte hai aur pasie le kar fake insurance sale karte hai un par aur company par saakt action liya jaye pls help me and i want take my money.. main apko us ki attachment send kar raha hu pls take action on company and bhupesh arora

I have taken one motor insurance policy of chola mandalam general insurance for my car (hyundai i 10 era), details for the same are as follows.

Policy certificate no : 3385/00304562/000/00
Business location : indore branch
Broker/agent : fa[protected]
Customer code :[protected]
Date of issue : 03/01/2010

My vehicle meet with an accident on 10th of february 2010 and same i reported to chola mandalam general insurance people before sending it to hyundai workshop (kasliwal hyundai, indore).
Hyundai workshop returned my vehicle on 12th of february 2010.

Since i have taken “chola protaction optima” plan, i was eligible for daily allowance of rs. 500 per day, up to 5 days in a policy year, as i already mentioned that my vehicle gone in hyundai work shop on 10th and they delivered it on 12th (i. e 3 days in workshop), so i’ll be eligible of getting rs. 1500 as a daily allowance.

When i enquired about the same it was told to me by mr. ajay that chola mandalam will make the payments to hyundai directly and i’ll receive a cheque of rs. 1500 as a daily allowance but it will take a month time. after a month when i enquired again it was told to me that they have to check with their ho.

After 15 days when i enquired one again, i was told to me that since the nature of work is of one day my claim was declined by surveyor (some mr. dixit) who himself gone to hyundai workshop on 11th of feb 2010. (one day after i filed the complaint) and even this person talked very rudely on phone.

When i have enquired about chola mandalam daily allowance policy at hyundai workshop i came to know that there are one or two cases per week which were denied. don’t know how much get reported due to customer negligence or lack of time.

When once the claim for 'checked in baggage delay' is accepted, whether the Insurance Company can refuse to send the 'reimbursement money' by means of a cheque direct to the Bankers of the Insured upon specific request from the Insured. The Insurer refuse to send the cheque direct to the Banker of the insured.The Insurer insist that the 'reimbursement money' can only be sent to the insured's account by means of online transfer. Insurer ask for IFSC Code of the Banker, whereas Banker says that the IFSC Code is not operational just now. In what clause of the terms and conditions governing the insurance, is there a provision based on which online transfer alone is relied upon by the Insurer.

This is regarding the inconvenience I am facing due to the worst & worst service of Cholamandalam Health Insurance Company. I have submitted my maternity bills to cholamandalam health insurance Company Mumbai (Vashi) off. to Mr. Virendra Garg (Branch Head- Vashi).After a long follow up I received an unacceptable excuse of misplacing the bills which I had submitted. Then, again the follow up started from my side & second excuse given of endorsement of my child. After that again the long follow up started and I received a verbal commitment by Mr. Virendra Garg (Branch Head-Vashi) that the formalities are fulfilled and the check payment procedures are in progress which I will be getting in approx. 10 days. Then I waited for a long and at the end of my patience I called up to the above mentioned person and received a comment that the claim would not be passed. These whole irritating things are happening from past 7 months. This is really very worst & unprofessional thing to do. So, I think instead of passing the claim of the needful people, Cholamandalam is searching 1000 reasons not to pass the claims .So, I request you to fairly do the things, which would not affect your business badly. Kindly do the needful at earliest.

Sir,

I lost my pan card 22.8.2008 in hubli and my pan number is aqrpr9572p



Thanking you
Shweta a revankar
Kottureshwar math, basavan devar road
Ranebennur-581115
Ph:[protected]

Mailing address is
Cholamandalam ms general insurance company limited
77/1, 1st floor, v a kalburgi square, desai cross, deshpande nagar, hubli-580029, ph:[protected]

Dear sir/madam,

My name is gaurav kaushik from faridabad, haryana. i transferred a alto from the previous owner, when i got my new r. c., then i goto cholamandlam insurance office in nit faridabad for transferring the old insurance to my name.
But the office manager did not help me.
1) he told me that it will be done in new insurance only.
2) then he abused me & told me that i am illiterate.
3) then he told me about some new rules which was totally different from the the statement which was given from the head office.


Cover note no. -7191204
Place - ballabgarh

Please help me

With beat regards

Gaurav kaushik
[protected]

I have purchased personal loan from cholamandalam bank in may 2008, my loan ac number is xseglus[protected], in march 2009 my esc had been bounce on 5 march 09, due to insufficiant bal in my act. for that i have given chq of another bank on 19th of march 09 for the same & at 21st march 09 ecs had been cleared from my bank, due to which my another chq got bounced, now i want answer why this thing has happen, because ecs cannot happen automaticaly in same month on another date, i made request at andheri branch of same bank for refund thay said 15-20 days will be taken for same why shold i wait for 15-20days and i have to go to andheri branch to collect refund why should i go to andheri, they have to send it to my address by post, untill i get my answer i will not pay further ecs of remaining loan. please reply me soon.. thank you.

I was feeling pack pain on 4th july 2008 night, on 5th july morning consulted to doctor after examination and x - ray. doctor admitted me and started medicine and trackson on neck. on 7th july around 9 pm, i was discharged. medication and injection was continued for next 5 days and doctor has called after one week. i again visited the doctor on 16th july. the mediclaim form was filled on 16th july and sent to cholamandalam office on 17th july with all original documents by trackon courier. after a week we got phone call from cholamandalam office about the original x - ray report. the x - ray report was sent by the trackon courier on 25th july.

After that we were following the cholamandalam, and they told that the it is under process. on 10th of september we got phone call from cholamandalam goa office about submitting few more documents (latter of defecencies) followed by e-mail with attachment (dated 2nd september) asking to submit the following documents within 7 days.

1. need late submission reason
2. need all first detection reports and doctors prescriptions for cervical spendylosis
3. need treating consultant to clarify the exact duration of the ailment and since when the patient is
Uffering from the above said illness
4. need all previous treatment taken details with prescriptions and lab reports


I was out station, and the address on the claim form was my office address. i checked with my office and they has not received any latter on my name form cholamandalam office. the same time i had given my residence address to cholamandalam goa office. so i sent following reply by e-mail on 12 september

1) i was discharge from nursing home on 7th july around 9pm, and i was still on medication including injections. doctors have called after one week. so the claim was submitted after visiting doctor. after one week we got call from the chola ms office about the x-ray report and the same was sent on 25th july to cholams office, goa by trackon courier.
2) the sever pain has started on the evening of 4th july, although there was little bit pain since 4-5 days. the all original prescriptions and reports have bee submitted with the claim form.
3)
4) first time there was so sevier pain. there is no any treatment/ prescriptions in this regard.

About point no. 3, i requested to cholamandalam office to get the latter from doctor. i got reply e-mail from goa cholamandalam office that “ for point no. 3 cholamandalam has sent a latter to doctor.

I was folloing the goa office and i was getting the reply that the it is under process.
Again i visited the cholamandalam office at goa, (october) and they told that the they are still wating the reply form the doctor. so i went to the doctor and got latter about the point no. 3 and same was submitted to goa office.

I was following the same via phone or personal visit. every time i was getting the reply that it is under process.
When january 2009, i visited the goa cholamandalam office, they told that the your file has been closed.
And there was no any reason for the same was provided.

I sent a email asking to settle my claim on 19th of january 2009. i got reply from the cholamandalam office that “ my file has been closed and request to reopened the file was declined by competent authority.
I again sent a mail requesting to reopen my file and settle my claim.
I have not yet got any reply.


Policy details:
Name : prabhat kumar
Policy no.: fhp[protected]
Customer code: fc011577
Period of insurance : 1st november 2007 to 31st october 2008
Policy issueing office : goa branch office of cholamandalam ms general insurance company ltd.
Insured amount : 200000/- (rs. two lakh only)
Asking for claim” rs. 5822/- (rs. five thousand eight hundred and twenty two)


Cholamandalam ms general insurance head office
Dare house, 2nd floor, nsc bose road, chennai-600 001, india
Tel:[protected]
Fax:[protected]
Email: [protected]@cholams. murugappa.com


Goa office address
No: 203, 2nd floor, dempo trade centre, patto, panjim, goa - 403001.
Telephone no :[protected] / 3044913
Fax no:[protected]
Email: [protected]@cholams. murugappa.com

My present correspondence address:
Prabhat kumar
A5/f1, milroc woods, corlim
Old goa, goa – 403110
Email: [protected]@rediffmail.com
Tel:[protected]
[protected]

A/c: xprimum50144296

I had taken a loan of rs.2, 46, 0000.00 on sep 2007 and 7214/- as emi is presented on my hdfc bank every 5th of the month. first time on the 5th nov 2008 my installment got bounced due to unavoidable circumstances. so collection agent called and came to my house on 18/11/2008 and collected 7241/- with receipt no. (754762). i was out of station when after few days i checked my hdfc statement i saw that on 17/11/2008 an amount of rs 7214 has been taken from my hdfc a/c. i tried calling customer service on[protected] but there was no record found. also on 5th dec the emi of rs 7251/- taken from my bank. so that means you have no record of the rs 7214/- emi has been taken twice in november. if this some sort of technical error or mismanagement please solve it and refund it to my hdfc bank a/c. i have written several times in http://www.choladbs.com/contactus. asp but no reply.



From

Chandrima avishek singh
A/c: xprimum50144296

I bought a car last year in december from orion hyundai in gurgaon and they got it insured through cholamandalam insurance. my insurance renewal was due in december and i started getting calls from all kind of insurance companies regarding this. my complain is that how my phone number and address etc leaked out to these people?

Dear sir,

We have been banking with indusind bank ltd. dhanbad branch. we have taken shop insurance policy from the cholamandalam ms general insurance co. ltd through induaind bank ltd.

Last year our cash was looted during the course of transit from our shop to bank. we have logged the claim with the company and submitted all the relevent documents (fir copy, press clipings, ledger copy, etc).

Till date our claim is not yet setteled. we have requested several times to induaind bank for settelment of claim but they are also speech less.

We request you to intervien in the matter. we would also request you to kindly raise the issue on bancaussarnce where customer are forced from the bank to take the policy of the particular company and at the time of claim they pull their hand.

Regards,

Sanjay heliwal
Shree niketan
Sri shayam bhawan
Near ray talkies
Bank more dhanbad jharkhand

Phone[protected]

Complain # 45630 dt. 04/10/07, was done due to the loss of my scorpio. (engine # 54f39268, chassis # 52f73625) to the above company. my scorpio got stolen from the front of our colony gate on 03/10/07. fir copy given to the company on 05/10/07, and acknowledgement copy by rto dept. for keeping the file in safe custody copy was given on 06/10/07. final report from the police dept in the month of nov 07. after this there was no responce from insurance company.
We had to call them each time to know the status of our claim settlement. after chasing them like mad dogs. they said that the court report is mandatory. we refused to hire a advocate for the court report.insurance company agreed to hire a advocate but that too after following up with their head office at chennai. we had to call, call, call and call and also e-mail for the status of our settlement. but there was no firm responce from the company.
Delhi office says, file is with head office (ho) for the finalisation and in ho (gm or agm) says it is with the chairman for the final signature, who is either sometime out of country, gone to attend a marrage, or is visiting his home town. we are paying the emi with interest to icici bank against this car. we have been mentally tortured by this company in delaying the settlement, this has effected my whole family happiness, health and pushing me into depression. we strongly doubt there honesty and integrity. pls advice us with some convincing logic as to why we should not file a claim on cholamandalam ms general insurance company ltd. for rs. 2 crore (rs. two crores) for their unfair play, intentional harresment and mental torture towords me and my family in delaying this settlement. we look forward to your favourable cooperation and support in settling the issue.
Thanking you
Kamal pant.