[Resolved] Cinepolis India — amount debited from account but no tickets booked. | |||
I selected show timing and desired vip seats (2 seats). Then the site prompted for online payment, i made the payment using my debit card. After i made the payment it showed me some error and i didn't receive any ticket booking confirmation but the amount was deducted from my bank account. Here is all the information related to the transaction:- phone number: [protected] cinepolis account: rkaur. [protected]@gmail.com movie name: race 3 show date: 15th june 2018 show timing: 7:30 pm no of tickets: 2 ticket type: vip amount deducted: 900 rs. I hope you will resolve this issue as soon as possible and refund the deducted amount back to my account. I will be waiting to hear from you soon. Was this information helpful? | |||
Jul 17, 2018 Complaint marked as Resolved Cinepolis India customer support has been notified about the posted complaint. Verified Support Jun 16, 2018 Cinepolis India Customer Care's response Dear Customer, We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon. Regards Team Cinépolis Verified Support Aug 24, 2018 Cinepolis India Customer Care's response Dear Customer (rj2429), We would like to inform you that we have checked our system and have found that the amount of Rs.900 has already been refunded from our end on 6/17/2018. However, if you have still not received the same, we would suggest you get in touch with your bank for further assistance. Regards Team Cinépolis | |||
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Please refund my money ticket booked by this no. [protected]
We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.
Regards
Team Cinépolis