Cinepolis India Complaints & Reviews

Hi,

I went to Cinepolis on 2nd july for Movie "SANJU" at 2:00pm and i have ordered Food for value "455" for that ordered.

Firstly, I have paid through PAYTM but they said they didn't received money through PAYTM so i have to pay cash for that order and i have paid them cash ...I have attached cash receipt screen shot as well.

But today i have checked my PAYTM and that 455 has been deducted already that day from my account so they have charged me double for that Food value ...i have attached PAYTM receipt so please check my request and refund my money which has been deducted from my PAYTM asap.

I will wait till tomorrow if my money will not be refunded i will go for consumer court for this fraud.

Waiting for your reply.

Thanks,
Surinder Kaur
Email Id: [protected]@gmail.com
Contact NO : [protected]

Aug 11, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2018

Cinepolis India Customer Care's response Dear Sonia Ahluwalia,

We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

Regards,
Team Cinépolis

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V

Verma Anukool

from Meerut, Uttar Pradesh

Jul 6, 2018

Cinepolis manager Mr. prateek n their staff told us that there is no avalability of seats istead of opening of seats before ten minutes prior to movie timings but they told us that the seats are booked before that time i want reply to this and strict action against your staff

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P

Prabhaty

from Patna, Bihar

Jul 10, 2018

My booking ID was WLCDLQK which included 2 VIP seatswhere one of the seat recliner system was not working.
Ot was worst experience for me, i demand a refund for this.

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Address: Bangalore, Karnataka, 560076

Tried booking ticket from cinepolis website, where amount rs.530 has been charged and ticket not issued.

Several email drafted, but non of your mail id is working. Please look into the issue.

Movie - sanju
Cinepolis royal meenakshi bangalore
Showtime - 4/7/18 - 10:00pm

Please process for refund.
Attaching the screenshot

Aug 13, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2018

Cinepolis India Customer Care's response Dear Sabalil Ghosh,

Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number (35071) in the subject line so that our team can assist you

Contact number.:
Email ID:
Payment Gateway:
Date of Transaction:

Regards,
Team Cinepolis

Verified Support

Jul 13, 2018

Cinepolis India Customer Care's response Dear Sabalil Ghosh,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.

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Address: 842002

Hi

I have been booking 3 tickets for Sanju 3rd July 2018 for show timing 11:35am today at 08:12pm for Cinepolis Grand Mall, Muzaffarpur, Bihar. The amount of Rs. 354 was deducted from my account but ticket was not booked.

Kindly initiate refund or book my tickets.

I am attaching the screenshot of the error message shown by Cinepolis app at time of booking and also the screenshot of account from which amount of Rs 354 has been deducted.

Kindly revert me back ASAP.

Regards
Poonam

Aug 4, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2018

Cinepolis India Customer Care's response Dear Poonam Rai,

We are sorry for the experience you had. Could you please confirm if you have received a ticket confirmation email from [protected]@cinepolis.com on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

Regards,
Team Cinépolis

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R

Rachiagrawal

Jul 4, 2018

The exact same thing happened to me.

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Cinepolis India Customer Care's response, Jul 4, 2018

Verified Support

Dear Customer (Rachiagrawal),

Sorry for the inconvenience. Kindly elaborate your concern at [email protected] with your ticket number (34929) in the subject line so that we can assist you accordingly.

Regards,
Team Cinépolis

R

Rachiagrawal

Jul 5, 2018

I followed the booking instructions on Cinepolis website (following link) to book 2 premium 6:30 PM Show tickets for Sanju for 4th July 2018 at Jaipur (World Trade Park). after I made the internet payment, it was supposed to redirect me to merchant site but that never happened and got stuck on the same page for hours ultimately crashing.
Link -> https://inetvis.cinepolisindia.com/buy/visPayment.aspx

The money was deducted from my account but no QR code /Reference number sent. Screenshots attached for reference. Please provide me a refund asap. let me know if you need any other information.

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Cinepolis India Customer Care's response, Jul 11, 2018

Verified Support

Dear Customer (Rachiagrawal),

Sorry for the inconvenience. Kindly share your contact number and Email ID at [email protected] with your ticket number (34929) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

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Address: Bangalore, Karnataka

I booked tickets for jurassic park for tomorrow at orion mall for tomorrow at 4.15 pm! The money has been deducted and there is no clue about my tickets as yet! And why don't you'll even have a customer care number??? What kind of fraud service is this where you'll take the money and don't even have a number one can call and enquire about it??? I should have booked my bookmyshow as always! I wasted my time and money and haven't even got my tickets! Such pathetic service! I want my refund asap!!!

Gina joseph

Aug 2, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jul 02, 2018

Cinepolis India Customer Care's response Dear Gina Joseph,

Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number (34639) in the subject line so that our team can assist you

Contact number.:
Email ID:
Payment Gateway:
Date of Transaction:

Regards,
Team Cinepolis

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Address: Kolkata, West Bengal

Booked two tickets for incredibles 2 at [protected]@acropolis for 30th of june, kolkata. The 6.30pm show. The amount of rs 460 got debited through sbi netbanking, but ticket not issued. It has been 24 hours. The refund haven't come. Also complained through the app, no response. Kindly look into the matter. The customer care numbers are also not working. The show is today at 6.30 pm. Kindly consider this as priority. Thank you.

Aug 1, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jul 01, 2018

Cinepolis India Customer Care's response Dear Sukanya Guharoy,

Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number (34513) in the subject line so that our team can assist you

Contact number.:
Email ID:
Payment Gateway:

Regards,
Team Cinepolis

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Address: Gwalior, Madhya Pradesh, 474001

Website: CinÃ©polis

I had booked the tickets of saturday sanju movie on 2:05 pm as the amount is deducted from my account but ticket not generated neither the refund is initiated to my account except all this
I continuously giving the mails to the company but they does not reply of just a single mail about my money refunding process..
My transaction id of my account[protected]igadvzmfb0

Jul 31, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jun 30, 2018

Cinepolis India Customer Care's response Dear Gaurav Paithankar,

We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

Regards,
Team Cinépolis

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G

Gaurav Paithankar

from Indore, Madhya Pradesh

Jul 2, 2018

I am waiting from 2 days not a single action is taken from your side I want my money back soon

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Hi team,

I was trying to book 4 tickets for the movie "tik tik tik" on 29th june 2018 for 30th june 2018 morning show 10:30 am and when i get into the payment gateway, the transaction has been failed, hence the ticket was not booked, but i got the alert message saying that the amount of rs. 700 has been debited from my account. Kindly refund the amount as early as possible.

Regards,
Saravanan kannan

Jul 31, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jun 30, 2018

Cinepolis India Customer Care's response Dear Saravanan Kannan,

We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

Regards,
Team Cinépolis

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Address: Jaipur, Rajasthan, 302017

We travelled so far to watch sanju movie at 11.30 pm show and paid 350 per head for the movie. Our seat numbers were j1-7, e 7, 8, 9. So after paying 3 thousand plus 900 for the movie what we get is the airconditioner not working at all.
I complained thrice and still no change. People here are feeling suffocated and still no action. Audi 3 ac is not switched on but the lobby area ac is working properly where we get refreshments?
Our experience is totally wasted as we all are leaving the movie half just because there is no one to listen to us and no ac is working. I would like a refund as this is your managements fault and not our fault.

Jul 31, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jun 30, 2018

Cinepolis India Customer Care's response Dear Pooja Bhowmik,

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (34387) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

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I tried to book for incredible 2 for 30th june 10 pm at alpha cinepolis ahmedabad for 3 tickets. Twice i was charged rs 765. That makes a total of rs 1530 and then my booking wasnt accepted. Nor the tickets were issued but they charged me thru net banking. I want a refund of my money. Kindly do the needful. And twice it deducted your website my money and didnt give any confirmation of my tickets neither refunded. My bank statement shows deduction of rs 1530 total and its paid to cinepolis. Then why no confirmation of tickets has been given???

Thanks

Seme

Jul 31, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jun 30, 2018

Cinepolis India Customer Care's response Dear Seme Ahmedi,

We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

Regards,
Team Cinépolis

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Address: Amritsar, Punjab

Website: www.cinepolisindia.com

I was trying to purchase a ticket from ur site on 09-06-18 at 04:39 pm.ticket was not confirmed but deduction of rs 205 was done. transaction PCA:[protected]:CINEPOLIS87175:AIP*CINEPOLIS INDIA PR MUMBAI IND.
Ur customer care no.
[protected] is also not working i were try many times
KINDLY REFUND MY AMOUNT
after 20 days refund not credit in my account
i did mail 2-3 times about this but no any reply from cinepolis

Cinepolis India customer support has been notified about the posted complaint.

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Address: Lucknow, Uttar Pradesh, 226016

I booked 2 tickets for sanju (Movie timing - 1:30pm. Movie date - 30th june) from the cinepolis app. The amount of 900 was deducted from my account but the booking wasn't confirmed.
Pl look into the matter asap. Either get me a refund or the seats. I booked seat no. M3 and m4.
City: lucknow (Cinepolis, one awadh mall)
Email id: [protected]@gmail.com

Jul 31, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jun 30, 2018

Cinepolis India Customer Care's response Dear Prateek Sukhwani,

Sorry for the inconvenience. Kindly share your contact number at [protected]@cinepolis.com with your ticket number (34388) in the subject line so that our team can assist you

Regards,
Team Cinepolis.

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Address: Patna, Bihar

I have 315 point in my cinepolis club loyalty program which i haven't been able to redeem because of your super obsolete redemption links or the ways you offer. It is not customer friendly at all, i have visited the links and found out that it only helps me show how many points i have! What if i want to use it too? How about that? Never gave it a thought?

Jul 31, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jun 30, 2018

Cinepolis India Customer Care's response Dear Aman Kandhawe,

Thanks a lot for reaching out to us! Please note that you can redeem the Club Cinépolis points through our website/app and at the Box Office. While booking tickets via the website, you'll find Club Cinépolis option on the payment page. Click on the Club Cinépolis box and then proceed with the details to redeem your points. Do let us know in case you are unable to redeem the points, we'll be glad to assist you.

Website: http://www.cinepolisindia.com/

Regards,
Team Cinepolis

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Address: Gautam Buddh Nagar, Uttar Pradesh

On 20th april i made payment for 2 tickets. Money transferred from paytm successfully. I have given them all payment details but they are not refunding money. Only 10 mails i have got saying they will send.. 2 months gone.
Ref
2 tickets[protected]
2, payment made rs 450/- via paytm on[protected] at 05-12 pm to
Cinopolis india pvt ltd l order #86698
Wallet txn id, [protected]
4 payment made from paytm acc of
Ushnish ghosh
Phone no, [protected]

Jul 30, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jun 29, 2018

Cinepolis India Customer Care's response Dear Ushnish Ghosh,

We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

Regards,
Team Cinépolis

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Address: New Delhi, Delhi, 110001

Website: cinepolis

We are trying to search a customer care from pas 2 hours it is really annoying that u dont really care if someone needs help call me i need to discuss an issue (I booked tickets for a show of 2.45 pm and faced an accident around 2 since then i am trying to search for a number to call them and swap my tickets with a diffrent show but after wasting about 1 hour what i see is there is no customer care of helpline for cinepolis at all its such a waste of money and they are openly ripping off everyone.)

Surjeet kaur
[protected]

Jul 26, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jun 25, 2018

Cinepolis India Customer Care's response Dear Surjeet Kaur

We are sorry for the experience you had. We wish to inform you that the tickets once booked cannot be rescheduled, exchanged, canceled or refunded. Do let us know at [protected]@cinepolis.com in case you need any further assistance.

Regards
Team Cinépolis

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Address: Bangalore, Karnataka

Website: www.cinepolisindia.com

I have tried booking tickets on 7th april 2018 and amount got debited but not received any confirmation.

After follow up with hdfc team, they've given the confirmation id with which transaction is done.

As per your confirmation to the bank, transaction is successful. But i have neither received tickets nor the refund from cinepolis.

Please resolve the issue at the earliest

Thanks,
Pavan

Jul 25, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jun 24, 2018

Cinepolis India Customer Care's response Hi Pavan,

We regret the inconvenience caused to you. Our team is already working on your concern and will share an update with you at the earliest.

Regards,
Team Cinépolis

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Address: Kolkata, West Bengal

Today i purchased two 4 tickets for the show 'incredibles 2' showtime is 08:05pm sunday 24/06/2018 from cinepolis lake mall, kolkata. The tickets worth rs.600 which i payed through debit card and i provided my registered phone number that is [protected] for loyalty points. The attendant said that he has updated the details on the system. After returning home when i checked my account of cinepolis club i found that the points have not been provided to me.
The inv no:132478 and the ticket no:007235, 007236, 007237, 007238. Please look into this matter with urgency and grant me my eligible loyalty points.

Thank you
Sourav koley
E-mail id: koley. [protected]@gmail.com

Jul 25, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jun 24, 2018

Cinepolis India Customer Care's response Hi Sourav,

We would like to inform you that the points for the ticket transactions are always credited 24 hours after the show time. Hence, the points for your ticket transaction will be updated after 24 hours only.

Regards,
Team Cinépolis

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Address: 110092

Hi,
We require support in getting the booked tickets transferred to other location cinepolis theatre.
Incorrectly booked to - cinepolis rohini unity mall_1735 hrs

Need to be booked to - cinepolis v3s laxmi nagar_2005 hrs
Movie name - incredible 2

We request to help with the transfers for today's booking.

Contact details:
[protected], [protected]
Jainnidhi. [protected]@gmail.com, [protected]@gmail.com

Jul 24, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jun 23, 2018

Cinepolis India Customer Care's response Hi Deepesh,

We wish to inform you that the tickets once booked cannot be rescheduled, exchanged, canceled or refunded. Thanks!

Regards,
Team Cinépolis

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S

Sariska Kanavalli

from Hubli, Karnataka

Jun 22, 2018

I booked 3 tickets for Jurassic world..I opted for M ticket..I received the link, but after clicking the link the website is showing error. Can get to the movie with the booking confirmation mail which I received?

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Cinepolis India Customer Care's response, Jun 23, 2018

Verified Support

Hi Sariska,

You can visit the respective cinema and show the Booking ID (received in the email confirmation mail) at the entry of the cinema. However, please do carry the transaction proof that includes (SMS from Bank/ another mode of the amount being deducted). Do get back to us in case further assistance is required.

Regards,
Team Cinépolis

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Address: Hyderabad, Telangana, 500028

I've booked three tickets through cinepolis app on[protected] for a telugu movie sammohanam, for 07:25pm show on the same day at cinepolis mantra mall. I haven't recevied any confirmation tickets through mail or sms, also i've checked my cinepolis app. But rupees 450/- (Four hundred and fifty) has been debited from my bank account as i made pay through net-banking. I've raised complaint thrice on cinepolis app, but there was no response. Kindly look into this matter and resolve it make sure i'll get refund.

I have attached screenshot of transaction.
Thank you

Aug 1, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jun 23, 2018

Cinepolis India Customer Care's response Hi Customer (Raquel),

Sorry for the inconvenience. Kindly share your contact details, Email ID at [protected]@cinepolis.com with your ticket number (33486) in the subject line so that we can get in touch with you and assist you further.

Regards,
Team Cinépolis

Verified Support

Jul 01, 2018

Cinepolis India Customer Care's response Hi Customer (Raquel),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.

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Address: Pune, Maharashtra, 411007

I booked 2 tickets using cinepolis india app. My credit card was charged but the booking failed. When i visited their website, faqs mentioned that i had to wait for 3 weeks and the payment would reverse automatically. There was no reversal after 3 weeks. Faqs mentioned an email id to be contacted in case the payment wasn't reversed even after 3 weeks. This email id is simply wrong. Email to this is just fails. I think this is by design to misguide customers.

After searching a lot over google, i found email id of their support team. I have been chasing them for last 1 month. All they are providing is lip service. Nice polite words without resolving the issue.

Cinepolis is just pathetic. I have decided to never watch a movie there again. They don't deserve another rupee from me.

Jul 21, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jun 20, 2018

Cinepolis India Customer Care's response Dear Customer (DisappointedwithCinepolis),

Sorry for the inconvenience. Kindly share your contact number and Email ID along with Cinema address at [protected]@cinepolis.com with your ticket number (33126) in the subject line so that our team can assist you.

Regards
Team Cinépolis

Verified Support

Jul 25, 2018

Cinepolis India Customer Care's response Dear Customer (DisappointedwithCinepolis),

In order to assist you. Request you to share the following information via given link https://bit.ly/2Ogsjsw

Contact number.:
Email ID:
Cinema location:
Date of Transaction:

Regards,
Team Cinepolis

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D

DisappointedwithCinepolis

from Pune, Maharashtra

Jul 10, 2018

I have already been following up with you guys for last 3 months. Your comments on these sites are only a show. Checkout the reviews of Cinepolis India app on Android. Several people have had the same issue. Credit card charged without booking success. Their money has not been refunded yet even after several months.

All other users, if you are also facing the same treatment from Cinepolis, log a complaint in the national consumer helpline. Government agency needs to look into this systematic loot.

http://nationalconsumerhelpline.in

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Website: www.cinepolisindia.com

Hello Team,

I tried booking a ticket for a movie at one your theater, the amount has got deducted, but the ticket did not get booked. I have been following up with your support team since April 7th, they are yet to resolve the issue.

Movie: Peter Rabbit
Cinema: Cinepolis, Royal Meenakshi Mall, Bangalore
Seats: L16, L17, L18
Show: 5:15PM
Payment mode: Paytm
Paytm txn id: [protected]

Jul 18, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jun 17, 2018

Cinepolis India Customer Care's response Dear Mukund Bhargav,

Sorry for the inconvenience. Kindly share your contact details, Email ID at [protected]@cinepolis.com with your ticket number (32905) in the subject line so that our team can assist you.

Regards
Team Cinépolis

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M

Manugarry

from Mahoba, Uttar Pradesh

Jun 20, 2018

Sir we went to see movie at Lucknow Cinepolis on 10 jun 2018
When we came back we saw our car was trashed like anything from behind
And the mall manager didnâ€™t showed up
Please do let me know so as the loss which is been done the person can be identified.

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Cinepolis India Customer Care's response, Jun 21, 2018

Verified Support

Dear Customer (Manugarry),

Sorry for the inconvenience. Kindly share your contact number and Email ID at [email protected] with your ticket number ( 33223) in the subject line so that our team can assist you.

Regards
Team Cinépolis

Cinepolis India Complaints & Reviews

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Cinepolis India reviews & complaints page 41

they have charged me double

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cinepolis india amount deducted but ticket not booked

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amount deducted but ticket not booked please suggest

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money deducted but no tickets!!!

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amount deducted ticket not issued

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about my refund

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amount debited but ticket not booked for the show

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jaipur wtp cinepolis air conditioner not working

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refund of money for being charged twice and no confirmation of movie tickets

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ticket refund please

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amount deducted, booking not confirm

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redemption of cinepolis loyalty points

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money taken through paytm ticket not issued

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movie

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amount debited but tickets not booked. no refund even after 2 months

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loyalty points not added to the account after purchase

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ticket booking with incorrect cinepolis booking id-5424698433

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tickets booking failed but money debited from my bank account

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payment reversal

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amount debited from paytm but ticket not booked

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