Cinepolis India Complaints & Reviews

Hello,

I did a booking on 26/4/18 for the movie 'avenger: infinity wars' for 10:00 pm show at cinepolis, db city mall, bhopal (India). The booking was done through yes bank debit card. Although, the payment was deducted for the booking, never got the tickets booked. Now, it's been 5 dys and i haven't got the refund in my account.

Please let me know what do i have to do next to get it.

Thank and...

I have booked tickets from the online, but i haven't receive any email or sms from you
Movie : bharat ane nenu
Show : 12 30 pm
Sudha cinepolis shah ali banda hyderabad 500065
Date april 20

As tickets booking was failed i have been trying to reach cinepolis but they have very ridiculous and disgusting customer service.

Its been 15 days am in contact with them no proper response...

On 14th april i have tried the below 2 transaction (Total inr 1800/-) on cinepolis app to book baaghi 2 ticket at cineppolis westend mall, aundh pune.
Both the time booking got failed but payment debited from mobikwik wallet.

Order no#[protected] refer the attached image booking#1 inr 900/-
Order no#[protected] refer the attached image booking#1 inr 900/-

Total inr 1800/-

Also...

My booking for amount of rs.572.34 was deducted twice with 2 bookings on 1st may for dhiya movie at fun cinemas coimbatore but did not receive any confirmation mail or message. I would like you to refund the amount as soon as possible.

Email: [protected]@yahoo.com
Amount to be refunded: rs. 1144.68 (2bookings)

Would be great if you can provide your contact number for simpler communication....

Booked two tickets for avengers today morning,. At fun mall coimbatore. Yet to receive sms or email for my booked tickets. Kindly heip us to proceed. Even we got the tickets confirmed booking number 4010965 and booking id wpnxsid. As we are in the idea that we will receive tha sms, waiting for the same. Not yet received anything sofar. Need an sms for the same. Help us either way to solve the issue....

I have tried to make a purchase of movie tickets for infinity war (28/04/2018) from your online portal on 22/04/2018 from my credit card but the transaction failed and my credit card was billed for rs. 930/- and its been 8 days since then i have checked my email thoroughly and sms too i have not received any sort of communication in regards to the correction of this transaction. Please refund the amount. Please find details i used when trying...

We have a bad experience in cinepolis theatre coimbatore. The building construction is not yet completed but they are screening the movie without caring the consumers life. The rain water is pouring from the roof while watching the movie. Almost our phone and personal things are damaged due to the rain water. Y the people r not caring the consumers safety or they r caring only to making the money? What is the solution? Will they take steps...

I was booking movie ticket through website of cinepolis india through email id [protected]@gmail.com but during payment anount was deducted but ticket was not booked and now after i have sent email to cinepolis they are not replying nor refunding my money.
I have sent several emails but after getting a formal reply from their side i have not yet got any valuable reply and support from their side.
For the above issue i have...

I have booked tickets for avengers movie ahow at cinepolis viviana vip thane for 1st may 2018 morning 9.50 am show. amount is deducted from my account but i didn't receive any tickets. wht should i do in this case, how do i knw if my ticket is confirmed? i tried calling all customer care numbers available online but none them answered. should i visit theater before the show?...

I had booked two tickets of avengers infinity war for tuesday, may 1, 2018 on 28/04/2018 (Saturday) at 10:10 am on-line from cinepolis india website for 12:30 show at 3d atmos at cinepolis, viviana mall, thane.
But till date i had not received any mail or sms of my tickets though the amount was deducted from my credit card.
I had also received the massage of the amount spend from my credit card.
I immediately require...

I tried to book two tickets for Rs 400 for movie October in Cinepolis Patna for 9.20 pm show on 24 April. I booked at around 7.53pm through my SBI CREDIT CARD. The payment of Rs 400 got debited but the tickets couldn’t be generated. My registered mobile no is [protected], MUKUL KUMAR JHA. Please refund Rs 400 to my credit card.
Then on 26 April at 1.45 am Rs 400 and again Rs 400 got debited from the same Credit card although I was...

I have booked cinema ticket cinemapolis malkajgiri on 25/04/2018 23/10 hrs show . Rs 600 for 4 tickets @Rs 150/per ticket.the money was deducted by Paytm vide your payment order L oder #87191.Wallet txn ID[protected]. But you have not generated the ticket and I have enquired with the theatre. They said no booking was made..
Hence I request you to refund the amount ....

Amount deducted but ticket not booked on 27 apr 2018 for movie avengers infinity war for evening show 8:15 pm, amount debited from my account is rs.250,
App doesn't showing any status that i booked any ticket.

Upi reference no. Is[protected], please check and resolve my issue.
My email is manjeet. [protected]@gmail.com
Mobile no. Is [protected]...

Dear customer care,

date[protected] I am book a ticket movie infinity war for date 27 april time 7:15 show venue fun cinemas Gwalior location and I am using payment methods ICICI imoblie app UPI than 270 amount is deduct in my account but ticket is not booked .

Screen Showing session time out try again .Please resolve this issue and refund my amount

Tran. Id[protected]

UPI ref....

I have booked 2 tickets for avengers: infinity war 27 april 2018 12.45 show at cinepolis one awadh centre lucknow, on 24 april 2018. I have paid via debit card, money got deducted from card but still didn't received any confirmation about the tickets booked.
Please help me as soon as possible
Here are the details of the transaction
Name : vibhor verma
Email : [protected]@gmail.com
Contact number : [protected]br...

Booking for avengers infinity war
City :mangalore
Cinepolis citycenter mall, mangalore
Date:[protected]
Showtime :10:00
Mobile:[protected]
Email :salian. [protected]@live.com
Debit card transaction id - sdb429776
Issue: while booking my payment showed error but my money got deducted. Also i was not issued tickets for my booking. I got confirmation from bank that my money drawn at cinepolis...

Booking for avengers 3d english
City : hubli
Cinepolis urban oasis mall
Date: 27-04-18
Showtime :14:50
Email : [protected]@gmail.com
Issue: while booking my payment showed error but my money got deducted. Also i was not issued tickets for my booking. I got confirmation from bank that my money drawn at cinepolis amount to rs 195 for which i was about to book tickets....

I booked the ticket through ciniepolis app and i selected the payment method as upi which was using phone pe and amount is deducted but i didn't get my tickets i checked in the app but in that no tickets were available so i mailed to there official mail id which is "[protected]@cinepolis.com" but there are not responding to the mail my booking was for infinity war movie on 28 april at 10:00am show but till now i didn't received any tickets conformation...

Wow! It seems like this is an ongoing thing with this company. On 4/22/2018 i attempted to buy tickets to avengers. I got a message saying "verification code incorrect." i called citibank & they said they approved the transaction yet i didn't get any email with my tickets & it looks like on the website the seats were later sold since 4 of the 5 i picked are taken, but the one on the end isn't. I sent an email yet there is no message in my...

Booking for avengers 3d hindi.
City :patna
Cinepolis p&m mall
Date: 28-04-18
Showtime :16:00
Mobile:[protected]
Email :[protected]@gmail.com
Issue: while booking my payment showed error but my money got deducted. Also i was not issued tickets for my booking. I got confirmation from bank that my money drawn at cinepolis amount to rs 3150 for which i was about to book tickets.
Hence i...