Cinepolis India Complaints & Reviews

Address: Gautam Buddh Nagar, Uttar Pradesh

On 20th april i made payment for 2 tickets. Money transferred from paytm successfully. I have given them all payment details but they are not refunding money. Only 10 mails i have got saying they will send.. 2 months gone.
Ref
2 tickets[protected]
2, payment made rs 450/- via paytm on[protected] at 05-12 pm to
Cinopolis india pvt ltd l order #86698
Wallet txn id, [protected]
4 payment made from paytm acc of
Ushnish ghosh
Phone no, [protected]

Jul 30, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jun 29, 2018

Cinepolis India Customer Care's response Dear Ushnish Ghosh,

We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

Regards,
Team Cinépolis

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Address: New Delhi, Delhi, 110001

Website: cinepolis

We are trying to search a customer care from pas 2 hours it is really annoying that u dont really care if someone needs help call me i need to discuss an issue (I booked tickets for a show of 2.45 pm and faced an accident around 2 since then i am trying to search for a number to call them and swap my tickets with a diffrent show but after wasting about 1 hour what i see is there is no customer care of helpline for cinepolis at all its such a waste of money and they are openly ripping off everyone.)

Surjeet kaur
[protected]

Jul 26, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jun 25, 2018

Cinepolis India Customer Care's response Dear Surjeet Kaur

We are sorry for the experience you had. We wish to inform you that the tickets once booked cannot be rescheduled, exchanged, canceled or refunded. Do let us know at [protected]@cinepolis.com in case you need any further assistance.

Regards
Team Cinépolis

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Address: Bangalore, Karnataka

Website: www.cinepolisindia.com

I have tried booking tickets on 7th april 2018 and amount got debited but not received any confirmation.

After follow up with hdfc team, they've given the confirmation id with which transaction is done.

As per your confirmation to the bank, transaction is successful. But i have neither received tickets nor the refund from cinepolis.

Please resolve the issue at the earliest

Thanks,
Pavan

Jul 25, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jun 24, 2018

Cinepolis India Customer Care's response Hi Pavan,

We regret the inconvenience caused to you. Our team is already working on your concern and will share an update with you at the earliest.

Regards,
Team Cinépolis

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Address: Kolkata, West Bengal

Today i purchased two 4 tickets for the show 'incredibles 2' showtime is 08:05pm sunday 24/06/2018 from cinepolis lake mall, kolkata. The tickets worth rs.600 which i payed through debit card and i provided my registered phone number that is [protected] for loyalty points. The attendant said that he has updated the details on the system. After returning home when i checked my account of cinepolis club i found that the points have not been provided to me.
The inv no:132478 and the ticket no:007235, 007236, 007237, 007238. Please look into this matter with urgency and grant me my eligible loyalty points.

Thank you
Sourav koley
E-mail id: koley. [protected]@gmail.com

Jul 25, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jun 24, 2018

Cinepolis India Customer Care's response Hi Sourav,

We would like to inform you that the points for the ticket transactions are always credited 24 hours after the show time. Hence, the points for your ticket transaction will be updated after 24 hours only.

Regards,
Team Cinépolis

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Address: 110092

Hi,
We require support in getting the booked tickets transferred to other location cinepolis theatre.
Incorrectly booked to - cinepolis rohini unity mall_1735 hrs

Need to be booked to - cinepolis v3s laxmi nagar_2005 hrs
Movie name - incredible 2

We request to help with the transfers for today's booking.

Contact details:
[protected], [protected]
Jainnidhi. [protected]@gmail.com, [protected]@gmail.com

Jul 24, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jun 23, 2018

Cinepolis India Customer Care's response Hi Deepesh,

We wish to inform you that the tickets once booked cannot be rescheduled, exchanged, canceled or refunded. Thanks!

Regards,
Team Cinépolis

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S

Sariska Kanavalli

from Hubli, Karnataka

Jun 22, 2018

I booked 3 tickets for Jurassic world..I opted for M ticket..I received the link, but after clicking the link the website is showing error. Can get to the movie with the booking confirmation mail which I received?

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Cinepolis India Customer Care's response, Jun 23, 2018

Verified Support

Hi Sariska,

You can visit the respective cinema and show the Booking ID (received in the email confirmation mail) at the entry of the cinema. However, please do carry the transaction proof that includes (SMS from Bank/ another mode of the amount being deducted). Do get back to us in case further assistance is required.

Regards,
Team Cinépolis

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Address: Hyderabad, Telangana, 500028

I've booked three tickets through cinepolis app on[protected] for a telugu movie sammohanam, for 07:25pm show on the same day at cinepolis mantra mall. I haven't recevied any confirmation tickets through mail or sms, also i've checked my cinepolis app. But rupees 450/- (Four hundred and fifty) has been debited from my bank account as i made pay through net-banking. I've raised complaint thrice on cinepolis app, but there was no response. Kindly look into this matter and resolve it make sure i'll get refund.

I have attached screenshot of transaction.
Thank you

Aug 1, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jun 23, 2018

Cinepolis India Customer Care's response Hi Customer (Raquel),

Sorry for the inconvenience. Kindly share your contact details, Email ID at [protected]@cinepolis.com with your ticket number (33486) in the subject line so that we can get in touch with you and assist you further.

Regards,
Team Cinépolis

Verified Support

Jul 01, 2018

Cinepolis India Customer Care's response Hi Customer (Raquel),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.

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Address: Pune, Maharashtra, 411007

I booked 2 tickets using cinepolis india app. My credit card was charged but the booking failed. When i visited their website, faqs mentioned that i had to wait for 3 weeks and the payment would reverse automatically. There was no reversal after 3 weeks. Faqs mentioned an email id to be contacted in case the payment wasn't reversed even after 3 weeks. This email id is simply wrong. Email to this is just fails. I think this is by design to misguide customers.

After searching a lot over google, i found email id of their support team. I have been chasing them for last 1 month. All they are providing is lip service. Nice polite words without resolving the issue.

Cinepolis is just pathetic. I have decided to never watch a movie there again. They don't deserve another rupee from me.

Jul 21, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jun 20, 2018

Cinepolis India Customer Care's response Dear Customer (DisappointedwithCinepolis),

Sorry for the inconvenience. Kindly share your contact number and Email ID along with Cinema address at [protected]@cinepolis.com with your ticket number (33126) in the subject line so that our team can assist you.

Regards
Team Cinépolis

Verified Support

Jul 25, 2018

Cinepolis India Customer Care's response Dear Customer (DisappointedwithCinepolis),

In order to assist you. Request you to share the following information via given link https://bit.ly/2Ogsjsw

Contact number.:
Email ID:
Cinema location:
Date of Transaction:

Regards,
Team Cinepolis

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D

DisappointedwithCinepolis

from Pune, Maharashtra

Jul 10, 2018

I have already been following up with you guys for last 3 months. Your comments on these sites are only a show. Checkout the reviews of Cinepolis India app on Android. Several people have had the same issue. Credit card charged without booking success. Their money has not been refunded yet even after several months.

All other users, if you are also facing the same treatment from Cinepolis, log a complaint in the national consumer helpline. Government agency needs to look into this systematic loot.

http://nationalconsumerhelpline.in

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Address: Mohali, Punjab, 160055

I selected show timing and desired vip seats (2 seats). Then the site prompted for online payment, i made the payment using my debit card. After i made the payment it showed me some error and i didn't receive any ticket booking confirmation but the amount was deducted from my bank account.

Here is all the information related to the transaction:- phone number: [protected] cinepolis account: rkaur. [protected]@gmail.com movie...

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Website: www.cinepolisindia.com

Hello Team,

I tried booking a ticket for a movie at one your theater, the amount has got deducted, but the ticket did not get booked. I have been following up with your support team since April 7th, they are yet to resolve the issue.

Movie: Peter Rabbit
Cinema: Cinepolis, Royal Meenakshi Mall, Bangalore
Seats: L16, L17, L18
Show: 5:15PM
Payment mode: Paytm
Paytm txn id: [protected]

Jul 18, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jun 17, 2018

Cinepolis India Customer Care's response Dear Mukund Bhargav,

Sorry for the inconvenience. Kindly share your contact details, Email ID at [protected]@cinepolis.com with your ticket number (32905) in the subject line so that our team can assist you.

Regards
Team Cinépolis

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M

Manugarry

from Mahoba, Uttar Pradesh

Jun 20, 2018

Sir we went to see movie at Lucknow Cinepolis on 10 jun 2018
When we came back we saw our car was trashed like anything from behind
And the mall manager didn’t showed up
Please do let me know so as the loss which is been done the person can be identified.

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Cinepolis India Customer Care's response, Jun 21, 2018

Verified Support

Dear Customer (Manugarry),

Sorry for the inconvenience. Kindly share your contact number and Email ID at [email protected] with your ticket number ( 33223) in the subject line so that our team can assist you.

Regards
Team Cinépolis

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Address: 560078

2 weeks ago i tried to book 5 tickets through your website and i paid the amount of 1355₹ through paytm wallet. I got charged through my wallet but didn’t receive my tickets. So i made a complaint on your feedback email and did not get any kind of response on that as well.
I have yet not received my money back.
It will be great if you don’t annoy me anymore and reply me with an answer.
Email id - sankalp. [protected]@gmail.com
Phone no. - [protected]
I dont have ticket no. Since i did not receive one.
Cinema address - royal meenakshi mall, hulimavu, bengaluru

Jul 18, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jun 17, 2018

Cinepolis India Customer Care's response Dear Sankalp(Sankalp26),

We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

Regards
Team Cinépolis

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A

Arvind Sinha1

from Surat, Gujarat

Jun 21, 2018

I have opted for m-ticket for the show but the link sent by you through message is not opening. Plz send another link for opening of m-ticket on mobile no [protected]..
Booking Number:
2730817
Cinema:
Cinepolis Imperial Square Mall Surat
Movie:
RACE 3 (3D) (HINDI)

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Cinepolis India Customer Care's response, Jun 22, 2018

Verified Support

Dear Arvind Sinha,

Sorry for the inconvenience. Kindly share your Email ID [email protected] with your ticket number (33324) in the subject line so that our team can assist you.

Regards
Team Cinépolis

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201306

Website: Www.Cinepolisindia.com

I booked a ticket from cinepolis official website on 9th june and money got deducted from my bank account but the order was unsuccessful. So i lost my money and didn't even get the ticket.. Cinepolis have the worst consumer complaint facility.. I've been calling and emailing since that day nobody replies or answers back. Very disappointed in the service....

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Hi

I booked jussaric park show time 15:00 tickets thane vivivan mall cinepolis multiplex on 12 june 2018 time 11:44am. Ticket amount rs.465 detected my account. I got bank sms also but i didn't received ticket confirmation sms or email. I had booked ticket [protected]@gmail.com through i called so many times customer care no and sent emails also [protected]@cinepolis.com, [protected]@cinepolis.com but every time email was failed sever could not find email address error.

Please refund my account or book my ticket

Jul 14, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jun 13, 2018

Cinepolis India Customer Care's response Dear Rahul (Rahul4u28),

Sorry for the inconvenience. Kindly share your contact number [protected]@cinepolis.com with your ticket number (32093) in the subject line so that our team can assist you.

Regards
Team Cinépolis

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Address: Ludhiana, Punjab, 141001

Hello,

I booked my movie tickets for the movie "carry on jatta2" at mbd cinepolis, ludhiana for 10th june, 2018 for the slot 4:20pm.
But somehow it got booked for the previous day i. E. 9th june, 2018 with the same timings.

But when we went on 10th june to watch the movie, we got to know the case.
There we had a discussion with the manager for the same. They assured us that they'll adjust our money for some other time on some day. But now they refused.

So, is there any kind of compensation like refund of money? Or issuance of tickets some other time with the same amount?

Jul 14, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jun 13, 2018

Cinepolis India Customer Care's response Dear Customer (Jas_kaur),

Thanks for writing to us. Tickets once booked cannot be rescheduled, exchanged, canceled or refunded.

Regards
Team Cinépolis

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Address: Lucknow, Uttar Pradesh

Website: Cinepolis app

I booked 4 tickets for movie raazi on 9th june 2018 for 1:30pm show of 10th june 2018. The tickets were not booked but money was deducted from my sbi account. Now i am in dillema whether to book tickets again or not as no refund has been initiated from cinepolis. This is shear cheating. Better if i do not book ticket again and get it booked in other cinema hall.
Kindly give back my refund of ₹560/-.

Jul 12, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jun 11, 2018

Cinepolis India Customer Care's response Dear Customer (yogi4u2020),

We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

Regards
Team Cinépolis

Jun 14, 2018

Updated by yogi4u2020 Still these people have not refunded my money and are giving fake assurances by mail that they are looking into the matter . Is it so difficult to resolve such simple issue when I have given them ample proofs that my money is deducted. it will be difficult to book any more tickets through cinepolis as it becomes hard to get your own money back. The image of the mail is attached. I have received this many times. It is more than 5 days and they have not resolved the issue yet.

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A

Akilesh Cool

from Guruvayur, Kerala

Jun 12, 2018

Hi team,

Have been to cinepolis recently.. and observed hing tariff's on food products, like pop corn soft drinks etc. An you please take some action to regulate the prices..thank you

Reply

Cinepolis India Customer Care's response, Jun 13, 2018

Verified Support

Dear Customer (Akilesh Cool),

Sorry for the inconvenience. Kindly share your contact number and Email ID along with Cinema address at [email protected] with your ticket number ( 32092) in the subject line so that our team can assist you.

Regards
Team Cinépolis

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Address: New Delhi, Delhi, 110092

Website: www.cinepolisindia.com

Hi i have booked ticket in cinepolis v3s laxmi nagar 5 tickets, payment got debited from my account but site got stuck after that. Neither i got any confirmation on ticket or any tracking number. My email id is [protected]@gmail.com, amount debited 1475. Enclosed bank email with transaction reference no. Help to resolve this and refund money at the earliest.

Jul 12, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jun 11, 2018

Cinepolis India Customer Care's response Dear Customer (Sanyamsethia),

Sorry for the inconvenience. Kindly share your contact number [protected]@cinepolis.com with your ticket number (31911) in the subject line so that our team can assist you.

Regards
Team Cinépolis

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S

Sanyamsethia

from Noida, Uttar Pradesh

Jun 15, 2018

Hi cinepolis
I already sent all the details to email I’d along with contact details 4 days back but unable to see any action from your side .

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S

Sanyam Sethia

from Delhi, Delhi

Jun 28, 2018

Hi

Almost 20 days past by, no action from Cinepolis apart from a action less email . It claims to be a a part of Mexican company but way they mange their e-payment system it appears they are from third world country. I can see lot of complaint of similar nature with no concrete action from the cinepolis. This is a good way of collecting money from innocent users with no action from the concerned authorities.

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Cinepolis India Customer Care's response, Jun 30, 2018

Verified Support

Dear Sanyam Sethia,

Could you please confirm us on which email ID you have sent your details along with your email ID in the subject line so that our team can assist you?

Regards
Team Cinépolis

S

Sanyam Sethia

from Delhi, Delhi

Jul 9, 2018

I have emailed on [protected]@cinepolis.com . find enclosed snapshot of email as well for your quick reference

Looking forward for reversal of payment

Regards
Sanyam

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Cinepolis India Customer Care's response, Jul 14, 2018

Verified Support

Dear Sanyam Sethia,

Thanks for the confirmation. Our team is looking into your concern, please share your transaction date and mode of payment via given below link in order to resolve your concern as the earliest.

https://bit.ly/2NcqHP4

Regards
Team Cinépolis

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I made a booking for a movie at cinepolis world trade park jaipur using the official cinepolis website. Due to some technical error my tickets weren't booked but i was charged for the same.
The tickets were booked in the name of aditi lodha
Email id: [protected]@gmail.com

I have not received any booking confirmation or any sort of correspondence from cinepolis. Kindly initiate the refund process

Thank you

Jul 11, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jun 10, 2018

Cinepolis India Customer Care's response Dear Aditi Lodha,

Sorry for the inconvenience. Kindly share your contact number at [protected]@cinepolis.com with your ticket number (31814) in the subject line so that our team can assist you.

Regards
Team Cinépolis

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I was trying to book tickets through Cinepolis app and the transaction failed twice, the money has been debited from my account both the times but the tickets have not been generated. I raised complaint in the app twice but received no response. The customer Care number I keep calling is always switched off. I want a refund back ASAP.

PH: [protected]

Jul 10, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jun 09, 2018

Cinepolis India Customer Care's response Dear Kavya Kandikattu,

Sorry for the inconvenience. Kindly share your email ID and Cinema address at [protected]@cinepolis.com with your ticket number (31663) in the subject line so that our team can assist you.

Regards
Team Cinépolis

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I booked the tickets from cinepolis ios app on 1st June 2018 for Carry On Jatta 2 movie (show timing was around 7:45). Initially i booked 7 tickets using my debit card and money of amount 1290 was deducted but no confirmation was received . Later i check onto the seats, which was still available. Next time i booked again 7 tickets which amounts to 1540 using BHIM upi but same thing happened again. I was charged and no confirmation was received.

Jun 7, 2018

Complaint marked as Resolved

Received my refund already. Thanks

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jun 07, 2018

Cinepolis India Customer Care's response Dear Customer (aaps3579),

Sorry for the inconvenience. Kindly share your contact number and Email ID along with Cinema address at [protected]@cinepolis.com with your ticket number (31396) in the subject line so that our team can assist you.

Regards
Team Cinépolis

Jun 07, 2018

Updated by aaps3579 By the time i already received my refund on 6th of June.

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Jun 11, 2018

Cinepolis India Customer Care's response Dear Customer (aaps3579),

Thanks for acknowledging us. For further assistance please get back to us.

Regards
Team Cinépolis

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Address: Mumbai City, Maharashtra, 400071

Website: www.cinepolisindia.com

I tried to book two ticket today 05-Jun-2018 at 7:50 PM for Kaala Movie at Cinepolis Chembur from Cinepolis.india site . I selected the seat and made the payment from HDFC DC. Money deducted from my account immediately but i haven't received confirmation msg/mail and and the seat was also not showing as booked. its all because of your site issue, despite of selecting proper location, date and time still showing error and asking to select right location again and again.
i have attached both Snapshot of Bank statement and Site error, plz have a look. request you to please resolve the problem and refund my money back.

Thanks & Regards,
Subramanian Ganesan
[protected]

Jul 8, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jun 07, 2018

Cinepolis India Customer Care's response Dear Subramanian Ganesan,

Sorry for the inconvenience. Kindly share your Email ID at [protected]@cinepolis.com with your ticket number (31352) in the subject line so that our team can assist you.

Regards
Team Cinépolis

Verified Support

Aug 24, 2018

Cinepolis India Customer Care's response Dear Subramanian Ganesan,

We would like to inform you that we have checked our system and have found that the amount of Rs.430 has already been refunded from our end. However, if you have still not received the same, we would suggest you get in touch with your bank for further assistance.

Regards
Team Cinépolis

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Address: 122003

Website: www.cinepolisindia.com

I had recently tried to book 4 tickets dated 1st june 2018 for carry on jatta 2 at tdi cinepolis jagat cinema, sector 17 chandigarh showtime 4:30 pm and possible tickets were for the "k row" in "audi 1". I tried it booking from your cinepolis app but while making a payment the app showed notification of session expire, however my account was deducted with the amount (Rs 310) from my yes bank account number xxxxxxxxxxx8080 without tickets getting booked. I have not received any reversal of the amount and tried to contact you since. I have not received any response too. Please revert back as soon as possible.

Jul 14, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jun 06, 2018

Cinepolis India Customer Care's response Dear Akhil (akhil_1733),

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (31208) in the subject line so that our team can assist you.

Regards
Team Cinépolis

Jun 06, 2018

Updated by akhil_1733 I have sent you an email. Please check and respond.

Verified Support

Jun 13, 2018

Cinepolis India Customer Care's response Dear Akhil (akhil_1733),

Thanks for sharing the requisite details with us. Our team is looking into your concern and we will share an update with you soon.

Regards
Team Cinépolis

Cinepolis India Complaints & Reviews

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Cinepolis India reviews & complaints page 41

money taken through paytm ticket not issued

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amount debited but tickets not booked. no refund even after 2 months

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loyalty points not added to the account after purchase

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ticket booking with incorrect cinepolis booking id-5424698433

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tickets booking failed but money debited from my bank account

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