[Resolved] Cinepolis India — couldn't redeem my loyalty points

ankitnikki

from Mumbai, Maharashtra

Feb 1, 2019

Address: 400078

Dear Cinepolis

I had 491 points till OCT 26, 2018 and there was problem in redeeming these points at your website. Now I found the way to redeem them but they are expired. Pl put them back into my account as I couldnt use them when they were available. You can check into my account details linked to below mobile no. - [protected]

THanks
Ankit Jain
[protected]

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Mar 4, 2019

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2019

Cinepolis India Customer Care's response Dear Ankit,

Thanks for reaching out to us. Once the points are expired cannot be added back. Do let us know in case you need any further assistance.

Regards,
Team Cinépolis

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Comments

rajesh101

from New Delhi, Delhi

Feb 12, 2019

A charge of Rs. 230.00 has been initiated on your RBL Credit Card ending with 8153 at Cenepolis. on 18/12/18 at 03:41 PM IST.,
I have not purchased tkt. Th. Inox app. or other inox outlets, but this is wrongly charged to me.
Please do needful
Thanks