Cinepolis India Complaints & Reviews

Today on 20th december, i with my two kids went for the movie spiderman-into the spider verse, the 3:30 pm show. I got little late in the traffic, bought three tickets for the executive class, and i asked the clerk, if i lost a considerable amount of movie, she said the movie started on time. Then your staff guided me to the movie hall. The movie ran for another half hour and it ended.
Clearly there is a miscommunication somewhere, but it's not from my side, i am sure. Either the show timings were different, in that case your clerk should have told me that i had lost more than an hour if movie, or your staff guided me to incorrect movie hall.
Kindly do something as me and my kids were really excited for the movie.

I tried to book robo 2.0 movie in cinepolis website for cinepolis kukatpally hyderabad. 700 rs has been deducted from my paytm account but no confirmation in email or on phone number and transaction stopped with blank page. I have contacted both cinepolis and paytm but no use.
Cinepolis registered compliant:

Feedback 27/11/2018, issue=11354
Mobile: [protected]
Mail: chaitu. [protected]@gmail.com

Paytm registered compliant:
Ticket number is 97979359

Cinepolis not responded after initial automatic ticket creation, paytm responded that they are not responsible for this type of issues.

Then who is responsible, why they are in between as medium, cinepolis not even responded. It has been 20 days and there is no refund

Attached screenshot of paytm reply and cinepolis no replies in mailbox.

I have booked the tickets for cinepolis viviana mall thane for the show 09.12.18, 7:30pm, mumbai pune mumbai-3, 4 tickets

Money got deducted from credit card but i did not receive the tickets on mobile or on email.
There is no customer care number to contact cinepolis. And email on [protected]@cinepolis.com is bounced back.

What the hell kind of business is cinepolis carrying out? Looting the money from customers?...

Hi
I have tried booking for taxiwala movie on 21st nov 2018 1pm show (Cinepolis royal meenakshi mall bengaluru), select the paytm payment mode, money debited from paytm but ticket not confirmed. Paytm details are given below.

Paid for order cinepolis india private l order #115675 transaction id [protected][protected]:25:48 am

When i equired in the theater they said the money will come back in original payment mode in 3 days, but almost 3 weeks amount of rs 930/- not credited to my paytm wallet/account.

Created issue in cinepolis website also 26/11/2018, issue=11349 proj=78, but no response on this from your end.

Can you please look into the matter.

Regards
Subbarayudu

I tried booking tickets on nov 18th 2018 @ 11 am, through cinepolis website, i chose paytm as the gateway and it successfully completed the transaction, however the ticket details never came up and got a message saying "unsuccessful", for which i first contacted the paytm support, they informed the transaction was successfully travsferred to cinepolis india and i have the screenshot of the same.

I then tried searching online for cinepolis helpline number, cant believe there is no csr care for cinepolis india!! A firm of this magnitude with no customer care im baffled! So somehow tried pinging them on fb messenger and there has been no further updates response or updates, not sure how to go about it further!

Dear sir
I have attached the transaction reference which i received from cinepolis and sbi online banking for booked 05 tickets of the movie of 2.0 tamil on today 01.12.18 at 1915hrs.. Kindly please send the tickets as soon as possible for further proceedings.. Thanks in advance..

Thank you for using state bank internet banking. Reference no. For cinepolis india private l transaction of rs. 1475.0 from a/c ending 0469 on 01-dec-18 at 08:25 is igaewgzsk1.

Hello
This is pradeep martin i have booked my tickets in orion east in bangalore.. During my booking of tickets the amount has been deducted but not the tickets. I have not got any confirmation msg or e mail from cinipolis, kindly transfer or return my money as soon as possible. Even the contact number which i have been trying is not working.. Kindly response to the issue

So went to cinepolis for a movie show at 8.10 pm 21st nov 2018
Me and my husband dont go to the movies often so were looking forward to it followed by a nice dinner
The movie was indeed good but the theatre was not!! We had booked the vip seats l9 & l 10. The whole movie went by with an horrific stench of dead rats! A few people complained but excpet for searching the dead rat while we were watching the movie no other measures were taken!! It was a terrible experience and service and no value for money!
We were so fulll of the smell that we had to skip dinner! I can still smell a dead animal, it was that bad
Never ever visiting cinepolis again!
Definitely going to consumer forums for this disgusting experience we had
Not recommended
Please get your theatres clean and usable! Extremely annoyed! You totally killed our night out!!!

https://m.facebook.com/story.php?story_fbid=[protected]&id=[protected]

Cinepolis sudha ... is charging for parking space and giving parking slip written as refundable when after movie u go to concern person regarding refund they give excuses like owner not there and doesnt refund money so please kindly check the matter.i would like to appeal the concern of cinepolis sudha to check the above parking process in their premises.

Dear Cinepolis team

I have tried booking tickets from your app on the mobile and the transaction was failed. But the amount was deducted from my credit card. The next time I tried booking with my debit card, but the same thing happened.

On both the occassions, the amount was deducted, but transactions were failed. Please find the undermentioned details and kindly refund the amount at your earliest

Movie: thugs of hindostan
Show Timing: 08.25 pm
Place: Guwahati
Date: 12/11/18
Amount : 1260.00 + 1260.00 = 2520.00

Name: Arvind Jalan

Staff at cinepolis bhandup mumbai misbehavef with my husband and son when they asked to serve order promptly during interval when there was zero queue at the counter.

Kapil, deepak, amit are the employees. We went to watch movie 7.45 pm show 10th nov. They were rude and instead of apologizing, making amends to rectify services they insulted and misbehaved with my family. A pathetic experience of service by this staff.

Your refund of amount rs. 630 has been succesfully processed with reference number[protected]. Please reach out to your bank with ref. Number if the amount does not reflect in 7 business days.

This is the message i received on 6th of november, and it is 10th november today, yet to receive the money back. Seriously, hard earned money is a joke to you people cinepolis.

I have book the ticket from coimbatore cinepolies 3 tickets for sarkar tamil movie on 11 th nov 2108 the ticket price is rs.206.95 [ without tax] but actual ticket price for other movie is rs.165.48 [without tax ] why the difference from movie to movie we want to know as per the government rule will accept to collect the extra money for different movies kindly clarify

I booked 1 ticket using the Cinepolis App from my phone, for movie Badhai Ho, 8 Nov 2018, 10:50 show, Cinepolis, Acropolis Mall, Kolkata.

I Paid Rs 225/- (Rs 210/- for ticket + Rs 15/- as convenience fees) from my SBI debit card. The amount got deducted from my account and I have the sms from SBI also.

SMS FROM SBI:
Thank you for using your SBI Debit Card 559XX5925 for a purchase worth Rs225.0 on POS 81800006 at CCAMOTO txn#[protected].If not done by you, forward this SMS from mobile number registered with SBI to [protected] to block your card. You may also call[protected].

I did not get the ticket confirmation mail nor any sms from Cinepolis.
This is a terrible experience. Earlier also I had problem with this App. This App should be removed by Cinepolis.

PLEASE REFUND MY MONEY ASAP.

Hi my name is sridhar i tried booking 4 tickets online for sarkar movie at 22.00 on 09/11/2018 cinepolis eta mall bangalore but i have been debited and my tickets have not reflecting how do i get my ticket or refund for the same
i have attached a copy of bank detail for which transaction done.
mob:[protected]
mail:[protected]@gmail.Com

I have tried to book 4 tickets for sarkar (Tamil movie) at cinepolis royal meenakshi mall bangalore for 5.40 pm show through cinepolis website. I have selected g1, g2, g3, and g4. Amount (Rs.1084) deducted from my credit card, however i did not the booking confirmation. Could you please refund the amount? They don't have customer care number in india.

Transaction reference number :[protected]
Transaction date: 07/11/2018
Name: madhana gopal s

Dear sir,
I tried to book two tickets for 11:35 am show for the movie andhadun on cinepolis website. The payment was made and card was rs 450 was deducted from the credit card. The server showed 'error, network connectivity problem'. I received no booking confirmation from the message either via email or message. I want cinepolis india to refund the amount paid by me.
Regards,
Disha taneja

Hey im rahulan s, ysted i tried to book ticket money deducted ticket not booked.. Ya ok i'll wait for that refund.. Bit today november 6th again i collect money and tried to book ticket but again my money deducted ticket not booked.. U # people i[censored]l can't book the ticket y do ul deducte money.. I need my money or ticket immediately.. If not in gonna go near by cinipolise and gonna break all the things.. U # #..

Please help with my ticket confirmation

I booked movie 96 for today nov 6, 15:55 show @ royal meenakshi mall, bangalore

Rs.1260 was deducted from my bank but not ticket confirmation got due to gateway time out error

Below is the bank confirmation, please help urgently

Rs.1260.00 was spent on ur hdfcbank credit card ending 7905 on[protected]:10:14:45 at cinepolis87175.

Thanks
Saravanan
[protected]

Hi cinepolis,
This is ridiculous,
Amount got deducted from my axis debit card but no confirmation received due to gateway timeout.

Gateway timeout
The proxy server did not receive a timely response from the upstream server.
Reference #1.9fe82d17.[protected].1397570d"- this error found while waiting for confirmation.

Below is the sms i received from my bank:
"your a/c 352436 is debited with inr 630 on[protected]:27:21
Info:pur/fss epayments apin/thane//seq no[protected]."

Movie name: johnny english strikes again (Eng) (U/a)
Date: 6th nov (Tue)
Show time: 4:40 pm
Seats: j11 and j10 (2 tickets)
Cinema: cinepolis royal meenakshi mall bengaluru

Please help to sort this out asap

Sandip