Cinepolis India — I haven't received the tickets but money got debited from my account

Address: Grand venice cinepolis, greater noida

I have booked 2 tickets from cinepolis india app, my money is debited but didn’t recieve the tickets. I have booked tickets for ‘Teri baaton mai aisa uljha jiya’ showtime: 10:40am
I want my refund as soon as possible.
Rs.189
Order Date 16/02/2024 16:59:48
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Cinepolis India customer support has been notified about the posted complaint.
 
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Hi Shruti,

We request you to share your concern with us via email on the following ID: [protected]@Cinepolis.com so that we can assist you in a better way.

Regards,
Team Cinepolis

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