Cinepolis India Complaints & Reviews

Utpal Prajapati from Vadodara, Gujarat, India. I booked a ticket for Dunki at Inorbit Mall Vadodara (Gujarat ). The payment was done through Phone pay. The amount was deducted but the ticket was not booked. I checked my email (including spam) but there was no confirmation about tickets.I have attached the screenshot of the booking screen and the payment for your reference.

Kindly do the needful, please "refund". Many thanks!

Ticket Booking Information:

Patron: Utpal Prajapati

Email: [protected]@gmail.com

Movie: Dunki

Show Date & Time: thur 21st 10:40 PM

Tickets : 5 tickets

Payment mode: phone pay

Paid: 1518

Utpal Prajapati from Vadodara, Gujarat, India. I booked a ticket for Dunki at Inorbit Mall Vadodara (Gujarat ). The payment was done through phone pay. The amount was deducted but the ticket was not booked. I checked my email (including spam) but there was no confirmation email. I have attached the screenshot of the booking screen and the payment for your reference.

Kindly do the needful, please give "refund". Many thanks!

Ticket Booking Information:

Patron: Utpal Prajapati

Email: [protected]@gmail.com

Movie: Dunki

Show Date & Time: Thursday 21st 10:40 PM

Tickets : 5 tickets

Payment mode:Phone pay

Paid: 1518

On 17/Dec/2023 9:45 I booked 3 tickets for ANIMAL at Screen 1 with seat no E9/10/11. I dropped my wallet during the show, after the show I was going to parking space, on the way & I noticed that I didn’t have my wallet with me. I complained at Esplanade Cinepolis. By the time I reached a new show had started for the same screen. I complained but didn’t get the chance to go look for my self. Kindly look in this matter and help in getting the wallet back

I booked 2 tickets for animal movie at cinepolis unity one Rohini in Audi 1 seat number 1-2 as they were reclining seats and the seat was broken and it was so uncomfortable to seat on that seat I complained the staff about the same but there was no action from there end .
The seat was bend and tilled to centre and really was not able to sit on that seat and left the movie before an hour !

Today cinepolis wtp jaipur show was cancel and not give refund so please provide my refund

Hi,
I have booked my ticket through cinepolis websites & even paid for the tickets but didn't receive the tickets. It's not even visible in my booking history. Please initiate the refund as it was transaction of Rs 953.

Please refund my money. I paid 722 rs to book 3 tickets (F5, F6, F7) in Cinepolis westend mall 9:00 am show on 6th November for movie "Animal". Booking failed but money was debited from my account. I made the payment from my Paytm UPI account.

Hello,

02-12-23: Happened in Cinepolis, Power One mall, Vijayawada. Andhra Pradesh.

Continuous Disturbance from Drunk man Seats (L7-) in the Seat next to me. The man is clearly drunk as he is unable to walk properly and one can know it from the bad smell from him a mile away.
Clearly the staff has allowed them inside the Theatre.
When asked to atleast move to an other seat, they have started cussing...

Hi team

I have visited cinepolis in orien avenue mall in banaswadi on Tuesday with my family so on that day I have made the payment for snacks of INR 1360 but they said it has been rejected hence I made the payment twice and manager said me that it will refunded in 2 days they have raised the ticket to the finance team but even though I have not received it so it will be helpful if they action on it.

Contact no [protected]

Kindly Regards

Chethana

I had booked the tickets for Sambahadur for 3rd December 2023 by applying Voucher of 150 rupees. And after completing the payment I didn't recieved the movie tickets. Please help me for the same

I have booked ticket 2 month ago but didnt got ticket so i asked for return which has not processed till now cinepolis pacific nsp theater

I watched jigarthanda double x movie in BSR mall Cinepolis, thoraipakkam, Chennai, Tamilnadu on 13 th of November, i was insisted to pay thru Google pay by Cinepolis employee. He gave request and it failed the first time due to time issues and he raised for the second time, but he cancelled once he gave without my knowledge and I paid again for nothing. He said I will be refunded in 2 days, but it's been a week since did the payment, kindly do refund the amount of 381.56 rs as soon as possible. Thank you

2nd nov, cinepolis janak, amount ₹546 by mistaken upi transfer to Cinepolis and they aren't reversing back the amount since 3 weeks, contacted Mr pawan the manager that time . contacted him personally on watsapp too and cinepolis watsapp number but no response.kindly file my official complaint against cinepolis. As amount such as ₹546 means a lot to middle class .

Hi Team,

I hope this email finds you in good health. I am writing to you today with great concern and frustration about a deeply unpleasant experience I had at your Cinepolis Patna location on 3rd November 2023. The purpose of this communication is to bring to your attention the harassment and misbehavior I encountered from two of your staff members, namely "Alok Jha " and "Rahul Kumar". Below are the sequence of events:br...

This complaint was against cinepolis bhopal for my extreme disappointment and frustration regarding an incident that occurred with me and my brother during our recent visit on 01/11/23to Cinepolis where we had gone to watch "12th fail".
Booking ID: T[protected]

Upon arriving at the cinema, we approached the ticket counter to purchase ticket. To my astonishment, the staff at the counter flatly refused to sell us a ticket, insisting that we must purchase food along with the ticket. This requirement was not mentioned anywhere, neither at the ticket counter.

This experience left us in a state of complete dismay. It is not only disappointing but also infuriating to be denied a ticket for a movie simply because we did not want to purchase food at that particular moment. I believe that such policies, if they exist, should be clearly communicated to customers in advance, and the discretion to purchase food or not should remain with the patrons.

I want to SUE them for forcing us to purchase food along with tickets and playing with the sentiments of a customer
And request for repair

I booked tickets for leo movie on 19th October 2023 early morning using my credit card in cinepolis app. The amount was debited from my card but the booking was cancelled. No message I received after the payment after the money was debited and it's been 3 days since this happened. I called the BSR mall thoraipakkam, Chennai branch but they are not responding properly. I booked tickets for the BSR Mall Cinepolis in Chennai, Tamil nadu. I even have the order id for the tickets please do refund my money. Order ID :[protected]. Contact me on [protected]@gmail.com, [protected].

I had booked tickets for a movie called TIGER NAGESHWAR RAO in Cinepolis Lulu mall through Cinepolis app, payment was done and money was debited but dint receive ticket confirmation nor its showing in my tickets section....

I have booked 2 tickets for Leo at 12.15 pm noon on 19 oct 2023 the payment was successful but ticket was not received

Refund requested for Order No:[protected] as payment debited and ticket not issued. Also the ticket not issued confirmed at the physical ticket counter.

What is Macro XE ?
In Cinepolisindia and the Cinepolis website mentioned, the macro XE screen is 4 times bigger than the normal size; its screen size is 170 m2. But in Bangalore Lulu Mall, the Cinepolis macro XE screen is not as big as you mentioned; its normal screen size is only

What kind of marketing technique is this? What kind of fake claim is this?

In Karnataka, the movie ticket is Rs 200+. Tax...