Cinepolis India Complaints & Reviews

Today i .e on 14 Jan 2024 while ordering F&B from Cinepolis Bhubaneswar the staff Varsha handed over plain CO2 and water instead on soft drink. After that when confronted they tried to wish away the thing without addressing the issue. The way the consumers are ill treated by a leading hospitality brand is appalling, unforgivable and unfortunate. On top of that the manager Mir behaves as if they own the place. Such kind o[censored]nfortunate behaviour on issues by the Staff inspite of being aware that they are speaking to an Army Officer displays the utter lack of empathy and consumer satisfaction in a hospitality brand of repute.Absolutely horrible behaviour by Staff which creates a bad impression about the brand.
Regards Colonel Satyabrata Swain

In Meenakshi mal Cinepolis not Even allowed solid food parcil which I took inside the mall itself.
Note, I showed the bill which is inside Meenakshi Mall itself.

You can contact me at [protected].

I have had a pretty bad experience last 4-5 times i watched a movie at cinepolis Nexus Westend, Pune

1. The soundproofing is bad, i can hear films from the next door theatre, i watched priscillia there...i could hear the loud sam bahadur from the show going on in the next door.
2. The projectionists messed up 3 of the last 4 shows i went there for. They couldn't understand where to put the interval screen...skipping some part of the movie, after several complaints THEY REWINDED the movie...
3. The first half of priscillia was cropped...

The entire point of paying good money for a well reputed theatre brand is to expect a good film watching experience. These amateur mistakes just seem disrespectful to the audience and to the filmmakers. Please fix up so that the experience does not get ruined for others. Its absolutely shocking to see that a cinema theatre not being able to do the basic things that you are charging us for.

My family does not understand Hindi. Only reason I paid over 2000 rupees to come here is because the website said dunki ( Hindi with eng subtitles)

However the movie did not have any subtitles

How is it possible for cinepolis to mislead the audience so grossly - not only was it a waste of time and money but a huge inconvenience for everyone

I booked movie tickets in Cinepolis app.Amount has been debited but i didn't recieve any ticket.And amount has not credited to me.
I am sending my Transaction id
Transaction Id-T2312231254021581340168
You can verify the Id

Cinepolis upload my phone number [protected] so request to delete it because I get so many wrong calls a day plz take some steps other I going to complain in police

I have been a long customer of Cinepolis and saw that the Rs.60 ticket was always unavailable for online booking in Bookmy Show and other ticket booking platforms as well. I was particularly checking the Coimbatore Cinepolis theater venue and it always shows that the Rs.60 ticket was sold out It seems fishy and I enquired at the ticket counter in recent times. The staff told me that the tickets were sold out. However, that reply didn't make...

The complaint is about the problem we as a whole audience faced during the screening of The Marvels in Cinepolis at VR mall on the 10th of November. I just wasn't able to get any solution from anyone neither the theatre owners nor the book my show looked into my concern so now I'm writing the complaint here. First, it was the night 3D show and they didn't start the show on time after the movie started the 3D experience was good but the audio...

Utpal Prajapati from Vadodara, Gujarat, India. I booked a ticket for Dunki at Inorbit Mall Vadodara (Gujarat ). The payment was done through Phone pay. The amount was deducted but the ticket was not booked. I checked my email (including spam) but there was no confirmation about tickets.I have attached the screenshot of the booking screen and the payment for your reference.

Kindly do the needful, please "refund". Many thanks!

Ticket Booking Information:

Patron: Utpal Prajapati

Email: [protected]@gmail.com

Movie: Dunki

Show Date & Time: thur 21st 10:40 PM

Tickets : 5 tickets

Payment mode: phone pay

Paid: 1518

Utpal Prajapati from Vadodara, Gujarat, India. I booked a ticket for Dunki at Inorbit Mall Vadodara (Gujarat ). The payment was done through phone pay. The amount was deducted but the ticket was not booked. I checked my email (including spam) but there was no confirmation email. I have attached the screenshot of the booking screen and the payment for your reference.

Kindly do the needful, please give "refund". Many thanks!

Ticket Booking Information:

Patron: Utpal Prajapati

Email: [protected]@gmail.com

Movie: Dunki

Show Date & Time: Thursday 21st 10:40 PM

Tickets : 5 tickets

Payment mode:Phone pay

Paid: 1518

On 17/Dec/2023 9:45 I booked 3 tickets for ANIMAL at Screen 1 with seat no E9/10/11. I dropped my wallet during the show, after the show I was going to parking space, on the way & I noticed that I didn’t have my wallet with me. I complained at Esplanade Cinepolis. By the time I reached a new show had started for the same screen. I complained but didn’t get the chance to go look for my self. Kindly look in this matter and help in getting the wallet back

I booked 2 tickets for animal movie at cinepolis unity one Rohini in Audi 1 seat number 1-2 as they were reclining seats and the seat was broken and it was so uncomfortable to seat on that seat I complained the staff about the same but there was no action from there end .
The seat was bend and tilled to centre and really was not able to sit on that seat and left the movie before an hour !

Today cinepolis wtp jaipur show was cancel and not give refund so please provide my refund

Hi,
I have booked my ticket through cinepolis websites & even paid for the tickets but didn't receive the tickets. It's not even visible in my booking history. Please initiate the refund as it was transaction of Rs 953.

Please refund my money. I paid 722 rs to book 3 tickets (F5, F6, F7) in Cinepolis westend mall 9:00 am show on 6th November for movie "Animal". Booking failed but money was debited from my account. I made the payment from my Paytm UPI account.

Hello,

02-12-23: Happened in Cinepolis, Power One mall, Vijayawada. Andhra Pradesh.

Continuous Disturbance from Drunk man Seats (L7-) in the Seat next to me. The man is clearly drunk as he is unable to walk properly and one can know it from the bad smell from him a mile away.
Clearly the staff has allowed them inside the Theatre.
When asked to atleast move to an other seat, they have started cussing...

Hi team

I have visited cinepolis in orien avenue mall in banaswadi on Tuesday with my family so on that day I have made the payment for snacks of INR 1360 but they said it has been rejected hence I made the payment twice and manager said me that it will refunded in 2 days they have raised the ticket to the finance team but even though I have not received it so it will be helpful if they action on it.

Contact no [protected]

Kindly Regards

Chethana

I had booked the tickets for Sambahadur for 3rd December 2023 by applying Voucher of 150 rupees. And after completing the payment I didn't recieved the movie tickets. Please help me for the same

I have booked ticket 2 month ago but didnt got ticket so i asked for return which has not processed till now cinepolis pacific nsp theater

I watched jigarthanda double x movie in BSR mall Cinepolis, thoraipakkam, Chennai, Tamilnadu on 13 th of November, i was insisted to pay thru Google pay by Cinepolis employee. He gave request and it failed the first time due to time issues and he raised for the second time, but he cancelled once he gave without my knowledge and I paid again for nothing. He said I will be refunded in 2 days, but it's been a week since did the payment, kindly do refund the amount of 381.56 rs as soon as possible. Thank you