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Cinepolis India Complaints & Reviews

www.cinepolisindia.com
2.7
Updated: Jul 5, 2026
Complaints 1316
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663
Unresolved
653
Good! Cinepolis India values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Cinepolis India step up their efforts to fully resolve all complaints 👍
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Cinepolis India reviews & complaints page 4

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I
itsds
Aug 26, 2021
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CCTV Camera inside the Theatre

Address: Cinépolis : Grand Mall, Muzaffarpur

Hello Team,

Can you please confirm if a CCTV camera has been installed inside the theatre?

Theatre Location - Cinépolis : Grand Mall, Muzaffarpur...
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R
RO.HIT SINGH
from Delhi, Delhi
Dec 29, 2020
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Is there any kind of camera inside the theatre, Janka Cinema

Address: Main Sagarpur, South West Delhi, Delhi-110046

Recently I visited to Cinepolis Janak Cinema, New Delhi theatre with my partner and I had a moment with my partner, now I am worried if it got recorded in theatre or not. If there are cameras in theatre, why do Cinepolis not let know to their customers....
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A
aniket7976
Mar 30, 2020
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cctv camera inside theatre / audi in cinepolis forum shantiniketan bangalore

Address: Cinepolis Forum Shantiniketan, Whitefield Main Road, Hoodi, Thigalarapalya, Krishnarajapura, 560067

Dear sir/madam,
While watching a movie i noticed a continuous red blinking light from a camera-like device, is that of any hidden cameras?
If so it should be informed at the beginning of the movie. Also, what about an individual's privacy?

Please let me know what exactly where those lights that i saw in the theatre. Also do inform me do you have cameras installed inside the cinema hall?...
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A
Anusha246
from Patiala, Punjab
Dec 20, 2019
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money deducted from account ticket not booked

I booked two tickets for dabaang 3 for cinepolis bestech mall in mohali today for 20 december 9.20 show. The money was deducted from my account but the tickets were not booked. Used the cinepolis app and upi for payment

I would like to get a refund as soon as possible please.

Please help as soon as possible. Initiate the refund fast.

Thank you.
......
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T
the_nik
from Hyderabad, Telangana
Oct 21, 2019
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night vision or cctv camera inside theatre

Address: Hyderabad, Telangana

I heard that cinepolis mantra mall have night vision/cctv cameras installed in the theater.

If it is true, then why customers are not informed about it while booking tickets.

And collecting high amount towards some movie ticket. Ticket rate is 200 rupees which is very high.

It is advised to keep same ticket rate for every movie, and give clarification on the cameras installed....
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V
Vijaykatu
from Delhi, Delhi
Sep 19, 2019
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cctv night cameras inside theatres of cinepolis bangalore

Address: 500016

Hi,
Can you please let me know if there are any cctv cameras inside theatres which can work during show time in cinepolis bangalore near binny mills road. Do we have privacy inside while watching the movie or everything will be disclosed to your theatre team. Please reply as soon as possible. I was surprised seeing some redlight near entrance of one of the screens. Is that true, i have heard from my friends also....
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N
n_dave
from Ahmedabad, Gujarat
Sep 5, 2019
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the green light blinking on walls what is that equipment

Address: Ahmedabad, Gujarat, 380052

Dear sir / madam, when i was watching movie there was continuous blinking
Green light beam light falling on my eyes and attracts my eye sight, is that of any hidden cameras if so it should be informed earlier during the movie begin, and what about individuals privacy, please let me know what exactly the green blinking was and do u have cameras installed inside the cinema hall...??? So please let me your views this things should be...
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K
Kanchana S
from Bengaluru, Karnataka
Sep 1, 2019
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no subtitle for other language like telugu, english

Please add subtitles to movies screened in shantiniketan and in spi aura cinemas itpl bangalore for hindi, telugu, tamil, kannada and english movies. People willing to watch other language movies would be benefited. This would encourage people to watch and learn from other language as we are mostly floating population in bangalore

Regards
Kanchana subbiah...
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P
PiousV
from Mumbai, Maharashtra
Aug 26, 2019
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fraud and unethical behaviour by cinepolis

Address: Shanti Nagar, 206, Thane, Maharashtra, 400604

Dear Cinepolis Representative,

On August 19, 2019 (Monday) my nephews wanted to watch 'Dora & The Lost City of Gold' ("Movie"). I tried to book tickets through BookmyShow, however, their phone app showed that none of the top-line seats were available. The above phone app further showed that due to heavy bookings, only limited seats were available for sale. I obviously knew that Bookmyshow was being irrational and fraudulent...
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W
Webb
from Pune, Maharashtra
Aug 2, 2019
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no outside food allowed - not even a chocolate energy bar

Address: magarpatta road , hadapsar, Pune, Maharashtra, 411013

I visited the cinepolis - magarpatta seasons mal, pune and i were surprised to see the board saying outside food and eatables not allowed. Is it still the case?
The staff didn't even allow to carry the chocolate energy bar with us. This is just pathetic, it was sealed and not used. If cinepolis really do care about the quality, the food, and their cleanliness and all why do they even allow the vendors to sell anything in their premises?...
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S
siva krishna thottempudi
from Delhi, Delhi
Jun 15, 2019
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parking fee charges and food charges are too high

Address: Cinepolis power one mall Vijayawada, Krishna, Andhra Pradesh, 520007

Cinepolis theater management is collecting parking fees which supposed to be free of cost.

Food prices are too high in Cinepolis theater cafeteria. For ex : small pop corn costs 250 INR

Please take action against parking fees collection and food, beverages charges which are too expensive.

Middle class families like me can’t afford these prices...
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A
advhcrrs
Mar 24, 2019
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cctv camera inside theatre/audi in lucknow

Address: 226010

Dear sir / madam, when i was watching movie there was continuous blink of light from a camera like device, is that of any hidden cameras if so it should be informed earlier during the movie begin, and what about individuals privacy, please let me know what exactly the lights were and do u have cameras installed inside the cinema hall so please let me your views this things should be openly known to the peoples...
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7 other people found this review helpful
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T
Tushar Dongare
from Mumbai, Maharashtra
Feb 23, 2019
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cctv inside theatre

Address: Bhandup neptune magnet mall

Dear sir / madam, when i was watching movie there was continuous light beam and red dots light falling on my face, is that of any hidden cameras if so it should be informed earlier during the movie begin, and what about individuals privacy, please let me know what exactly the red dsts were and do u have cameras installed inside the cinema hall so please let me your views this things should be openly known to the peoples...
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ankitnikki
from Mumbai, Maharashtra
Feb 1, 2019
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couldn't redeem my loyalty points

Address: 400078

Dear Cinepolis

I had 491 points till OCT 26, 2018 and there was problem in redeeming these points at your website. Now I found the way to redeem them but they are expired. Pl put them back into my account as I couldnt use them when they were available. You can check into my account details linked to below mobile no. - [protected]

THanks
Ankit Jain
[protected]...
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S
Srilekha Arun
from Pune, Maharashtra
Dec 26, 2018
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not allowing outside food into theatre

Address: Thane, Maharashtra, 400607

Today we were prohibited from carrying 1 packet of biscuits and home made popcorn into the theatre for the 4 pm show at Cinepolis Viviana Mall Thane. As per the new court ruling w. E. F Aug 2018 multiplexes cannot stop consumers from carrying outside food while watching movie to avoid over priced food sold at the counters. This is gross contempt of law and fleecing the public by forcing them to buy overpriced products sold by the theatres....
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C
Chaitanya Kalbhor
from Palghar, Maharashtra
Sep 8, 2018
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outside food not allowed

Address: Pune, Maharashtra, 411028

Hello,
Even after maharashtra government passed the law of allowing outside food in multiplexes cinepolis is however not following the rule. Please help me out for this. I would like to know if they are correct or i am. Cinepolis says they have not received any order from the government and so they don't allow outside food. I would like to know if once the law is passed does government come to every organization distributing orders...
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Poorva S
from Mumbai, Maharashtra
Aug 17, 2018
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people not allowed to bring their own edibles despite the new rule

Address: Mumbai City, Maharashtra

The hon' bombay high court issued an order to all the multiplex theatres that movie viewers should be allowed to carry their own food inside the cinema halls and not be forced to buy overpriced food from the multiplex food stalls. The rule was to come into effect right from 1st of august 2018. Yet, when i booked 2 tickets on 15th aug. 2018 at cinepolis theatre (Magnet mall, bhandup west) our bags were checked and we were told that outside...
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M
Mona Dhoka
from Bengaluru, Karnataka
Aug 3, 2018
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redemption of cinepolis points

I am mona.
As everyone even i have the same issue. I have bonus points which can be redeemed but i am unable to do so. Please guide me regarding this. I logged in to my cinepolis club account, i could just see the points available but didn't understand as to how to use those. How can i use those points.?
I need to book a ticket for my next show.. Resolve my complaint as soon as possible...
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rj2429
from Batala, Punjab
Jun 15, 2018
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amount debited from account but no tickets booked.

Address: Mohali, Punjab, 160055

I selected show timing and desired vip seats (2 seats). Then the site prompted for online payment, i made the payment using my debit card. After i made the payment it showed me some error and i didn't receive any ticket booking confirmation but the amount was deducted from my bank account.

Here is all the information related to the transaction:- phone number: [protected] cinepolis account: rkaur. [protected]@gmail.com movie...
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J
jsplashindia
from Bengaluru, Karnataka
May 31, 2018
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ticket not issued but transaction was successful. requesting refund.

Address: 560076
Website: www.cinepolisindia.com

On apr 12, 2018, i tried booking 2 tickets via http://www.cinepolisindia.com for a movie at cinepolis: royal meenakshi mall bannerghatta road. Total cost for 2 tickets was rs. 430. First time, i tried payment via net banking. The transaction was successful in the bank website. But tickets were not issued. I realised that the tickets were not issued because the same seats that i tried to book were available still. Later i tried doing the transaction...
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