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Cinepolis India Complaints & Reviews

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Last updated Oct 28, 2024
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Cinepolis India reviews & complaints page 4

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A
Amitanand68
from Ahmedabad, Gujarat
Sep 11, 2023
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Failed ticket booking refund not received

Address: 3rd Floor, Plot No. 58, Sector 44, Gurgaon, Haryana, India - 122003

I booked 2 tickets for Meg 2 in Cinepolis Ahmedabad one for 12-Aug-2023 4:50 pm show from Cinepolis app. However the ticket amount got deducted but booking was failed by cinepolis.

Kindly refund my booking amount of 483 INR as soon as possible.

Thanks...
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C
from Ahmedabad, Gujarat
Sep 10, 2023
Sep 10, 2023
This thread was updated on Sep 10, 2023
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Lots of Advertisements before start and during intermission

Address: Cinepolis,Alpha One Mall, Ahmedabad

I came to watch Jawan on Sunday 10 September 2023 11:15 Show at Ahmedabad Cinepolis

However there was 20 minutes advertisement before movie start, and movie started at 11:35

Same goes during intermission
More than 15 minutes advertisement was shown

Unnecessary time was wasted.

So please reduce advertisement duration to maximum 05 minutes

Thanks
Chirag...
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A
Arnav Malla
Sep 8, 2023
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Tickets booked but not showing in history

I have booked tickets in 7th sept for 9th sept jawaan show but it only came with confirmation email .Then no QR code or anything that I can show it in movie hall to get entry.
I even tried mailing cinepolis support for help regarding this but they have not replied till now, kindly resolve this as soon as possible....
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M
Marioko
from Gurugram, Haryana
Sep 7, 2023
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Money deducted but not got tickets

Address: Gurgaon

I booked two tickets from my registered mobile [protected] for Jawan at cinepolise esplanades mall. When making payment through cinepolis website using upi the money got deducted from my bank account but ur portal said failed. UTR ID[protected]
Paid by [protected]@ybl account holder Monika
Please can you confirm my tickets H11 &H10 or refund the money INR 413 back to my account

Regards
Mario [protected]...
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K
kayarkae
from chennai, Tamil Nadu
Sep 7, 2023
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Money debited - ticket not booked

Address: CHENNAI
Website: www.cinepolisindia.com

I tried to book THREE times ONLINE ON 7 SEP and it got failed ALL THE THREE times but money debited. I tried to sendmail to [protected]@cinepolis.com,
[protected]@cinepolis.com, but no use. the mail is blocked.

FOLLWOING ARE THE THREE UPI TRANSACTIOND DETAILS.
[protected]
[protected]
[protected]...
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F
Fariha Siddiqui
Sep 6, 2023
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Payment deducted but tickets not issued

I booked 5 tickets with order no[protected] but tickets are not issued. Kindly help asap .
I received an email from [protected]@ccavenue.com for successful transaction....
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M
Mohd monirul islam
Sep 5, 2023
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Ac not working

Address: Janak cinema Cinepolis

I am in the audi 3 at Cinepolis janak cinema now and there is ac not working. As I am a regular visitor at Cinepolis I don't expect this kind of service.
Very poor poor poor.
Date 5 sep 2023...
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S
Shashwat Pratap Parihar
Sep 3, 2023
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Mandatory Giving COKE On Purchasing Ticket From Theater

Address: Cinepolis: Aashima Mall, Bhopal 3rd Floor, Aashima Mall, Danish Nagar, Bawadia Kalan, Hoshingabad Road, Bhopal, Madhya Pradesh 462026, India

Today is 3 Sept I went to OMG 2 Show at 9:50 AM
Cinepolis: Aashima Mall, Bhopal
3rd Floor, Aashima Mall, Danish Nagar, Bawadia Kalan, Hoshingabad Road, Bhopal, Madhya Pradesh 462026, India

I was late a bit, i reached the theater and purchased a ticket for OMG 2 Show and people on the counter are mandatory giving coke of 80rs. to us, as their statement was you either have to purchase this coke of 80 rs which is...
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Address: Nexus Prestige Shantiniketan Mall, Whitefield, Bangalore

Drilling noise during the movie in Nexus Prestige Shantiniketan, whitefield in Audi 10 for movie Dream Girl 2.
Really disturbing during movie and not worth the money...
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B
bhagatwalajayee
from Surat, Gujarat
Sep 1, 2023
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Amount deducted but tickets not booked Via CCavenue

I have tried to booked the 2 tickets for Gader-2 on 17th August 2023 through Cinepolis website. They are using CC Avenue gatway for their payment processing. The amount of 521/- was deducted from my account, but tickets were not booked. So I personally visited the Theater. Imperial square mall, Upper Star Bazaar, Pal Hazira Road, Adajan, Surat, Gujarat 395009, India
I met Mr.Dhiraj there, he said he will look in to the matter and my...
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R
Aug 31, 2023
Sep 1, 2023
This thread was updated on Sep 1, 2023
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Regarding Refund at tickets weren't booked

Address: Cinepolis,wtp mall jaipur

I bookedmovie tickets on 30th aug 2023 from Cinepolis website but my amount got debited and tickets weren't booked .So I want the refund
Order no[protected]...
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S
sachinanand006
from Kochi, Kerala
Aug 28, 2023
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Unable to watch movie as Cinepolis did not have parking available for VIP Hall Customers

Address: Cinepolis VIP center square mall kochi

Booked two ticket for 1200 on 27th Aug 2023.

On reaching Cinepolis VIP center Square Mall security informed no parking available as MG road did not have any paid parking available hence we could not watch movie.

When mall is charging 600 rs for a ticket cinepolis should ensure movie goers have ample parking available as the customer cannot park vehicle on road and come for a 3 hr movie....
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T
Tushaaar
from Gurugram, Haryana
Aug 28, 2023
Aug 28, 2023
This thread was updated on Aug 28, 2023
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AC not working and bad behavior of staff

Address: Gurgaon

AC not working and staff are really worst and seats are also very bad full show AC not working want my money back...
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N
Navi1997
Aug 27, 2023
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Payment deducted but no ticket received 27 Aug

Address: Gurgaon

I had made first booking on Cinepolis website with order number[protected] for which payment showed as pending on my credit card. Then I made another booking with order number[protected] with UPI payment, this time my money was deducted but did not receive ticket again
Kindly refund my money urgently...
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N
Navi1997
Aug 27, 2023
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Payment deducted but ticket not received 27 Aug

Address: Gurgaon

Hello,
I have made a booking from Cinepolis website, my payment is deducted but I have not received any ticket. Kindly provide ticket before movie show timing or compensate for this.

Order number[protected]...
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8
8076518564
Aug 25, 2023
Aug 25, 2023
This thread was updated on Aug 25, 2023
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Not movies

Address: Cross river Mall

2 tikat refundable not movie show black and white movie dikhaya gaya today 9.10 am show gadar 2...
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8
8076518564
Aug 25, 2023
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Not movie show

Address: Cross river Mall

9.10 Am gadar 2 black and white movie dikhaya gaya...
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R
Rahulsablani
from Jaipur, Rajasthan
Aug 23, 2023
Aug 24, 2023
This thread was updated on Aug 24, 2023
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Refund for 10 tickets

Address: Cinepolis wtp malviya nagar jaipur

Booking number WJ2DJRR
I booked for gadar 2 10 tickets for 8:30 pm show for 16 aug 23 at wtp jaipur from website cinepolisindia.com
But as per theater they were not having such show for that timing so the team appologised and said we will raise refund till today they havnt issued any refund i need to call them for 10 times atleast so that i can speak with them after that they respond that we are working on it and they doesnt...
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R
Rakshit2296
Aug 23, 2023
Aug 23, 2023
This thread was updated on Aug 23, 2023
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Payment made ticket not received

Address: Cinepolis eta binnypet mall Bangalore

Booked a ticket for omg2 on 22/08/2023 at cinepolis eta binnypet mall. Was a total of 251rs. Redeemed my 60rs in my Cinepolis club point and 191rs from my bank account.
When I reached the place I had not got my ticket on the app. In return I had to pay at the counter also.
When I raised a complaint on their app. It was useless as they don't have any contact number or response to my complaint.

Please give me...
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M
Manohar Marappa
Aug 23, 2023
Aug 23, 2023
This thread was updated on Aug 23, 2023
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Very less sound and negligence in work

Address: Orion East Mall bansawadi

Right now I am at Orion East Banaswadi, watching. Omg 2 10:30 pm show at 22/08/2023 and 1st half have been over, the entire first off movie did not have proper sound and i feel they have done it with purposefully . Kindly look into it ....
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