Cinepolis India Complaints & Reviews

Hello,

02-12-23: Happened in Cinepolis, Power One mall, Vijayawada. Andhra Pradesh.

Continuous Disturbance from Drunk man Seats (L7-) in the Seat next to me. The man is clearly drunk as he is unable to walk properly and one can know it from the bad smell from him a mile away.
Clearly the staff has allowed them inside the Theatre.
When asked to atleast move to an other seat, they have started cussing...

Hi team

I have visited cinepolis in orien avenue mall in banaswadi on Tuesday with my family so on that day I have made the payment for snacks of INR 1360 but they said it has been rejected hence I made the payment twice and manager said me that it will refunded in 2 days they have raised the ticket to the finance team but even though I have not received it so it will be helpful if they action on it.

Contact no [protected]

Kindly Regards

Chethana

I had booked the tickets for Sambahadur for 3rd December 2023 by applying Voucher of 150 rupees. And after completing the payment I didn't recieved the movie tickets. Please help me for the same

I have booked ticket 2 month ago but didnt got ticket so i asked for return which has not processed till now cinepolis pacific nsp theater

I watched jigarthanda double x movie in BSR mall Cinepolis, thoraipakkam, Chennai, Tamilnadu on 13 th of November, i was insisted to pay thru Google pay by Cinepolis employee. He gave request and it failed the first time due to time issues and he raised for the second time, but he cancelled once he gave without my knowledge and I paid again for nothing. He said I will be refunded in 2 days, but it's been a week since did the payment, kindly do refund the amount of 381.56 rs as soon as possible. Thank you

2nd nov, cinepolis janak, amount ₹546 by mistaken upi transfer to Cinepolis and they aren't reversing back the amount since 3 weeks, contacted Mr pawan the manager that time . contacted him personally on watsapp too and cinepolis watsapp number but no response.kindly file my official complaint against cinepolis. As amount such as ₹546 means a lot to middle class .

Hi Team,

I hope this email finds you in good health. I am writing to you today with great concern and frustration about a deeply unpleasant experience I had at your Cinepolis Patna location on 3rd November 2023. The purpose of this communication is to bring to your attention the harassment and misbehavior I encountered from two of your staff members, namely "Alok Jha " and "Rahul Kumar". Below are the sequence of events:br...

This complaint was against cinepolis bhopal for my extreme disappointment and frustration regarding an incident that occurred with me and my brother during our recent visit on 01/11/23to Cinepolis where we had gone to watch "12th fail".
Booking ID: T[protected]

Upon arriving at the cinema, we approached the ticket counter to purchase ticket. To my astonishment, the staff at the counter flatly refused to sell us a ticket, insisting that we must purchase food along with the ticket. This requirement was not mentioned anywhere, neither at the ticket counter.

This experience left us in a state of complete dismay. It is not only disappointing but also infuriating to be denied a ticket for a movie simply because we did not want to purchase food at that particular moment. I believe that such policies, if they exist, should be clearly communicated to customers in advance, and the discretion to purchase food or not should remain with the patrons.

I want to SUE them for forcing us to purchase food along with tickets and playing with the sentiments of a customer
And request for repair

I booked tickets for leo movie on 19th October 2023 early morning using my credit card in cinepolis app. The amount was debited from my card but the booking was cancelled. No message I received after the payment after the money was debited and it's been 3 days since this happened. I called the BSR mall thoraipakkam, Chennai branch but they are not responding properly. I booked tickets for the BSR Mall Cinepolis in Chennai, Tamil nadu. I even have the order id for the tickets please do refund my money. Order ID :[protected]. Contact me on [protected]@gmail.com, [protected].

I had booked tickets for a movie called TIGER NAGESHWAR RAO in Cinepolis Lulu mall through Cinepolis app, payment was done and money was debited but dint receive ticket confirmation nor its showing in my tickets section....

I have booked 2 tickets for Leo at 12.15 pm noon on 19 oct 2023 the payment was successful but ticket was not received

Refund requested for Order No:[protected] as payment debited and ticket not issued. Also the ticket not issued confirmed at the physical ticket counter.

What is Macro XE ?
In Cinepolisindia and the Cinepolis website mentioned, the macro XE screen is 4 times bigger than the normal size; its screen size is 170 m2. But in Bangalore Lulu Mall, the Cinepolis macro XE screen is not as big as you mentioned; its normal screen size is only

What kind of marketing technique is this? What kind of fake claim is this?

In Karnataka, the movie ticket is Rs 200+. Tax...

Recently watched a movie at this cinema. The movie ran in an incorrect aspect ratio/ format. If you're charging this much for a movie, please ensure that moving going experience is pleasant.

MacroXE is ###. Never visiting again.

Ordered a cappucino for Rs. 210.
Only warm water with sugar was given. Complained to the main counter and was told that this is the only quality of coffee available. This is unfair trade practice. Cineplolis just lost a paying customer.

Booking Id: WGB6XQH
Booking Date: 27.09.2023
Movie name: Creator (2D) English
Movie date and time: 01/10/2023
Location: Cinepolis CCPL, Malkajgiri, Hyderabad

Requesting for refund, as the movie was cancelled at the movie theater where we booked. And Cinepolis was unware of this instead they sent a survey link about the show.I have complained to bookmyshow as well. Movie ticket details have been attached.

21st sept. 2:45 show. I am at pune, cinepolis, screen 3 atmos. It's screen in bright in the center and darker all over. I work as a colorist so i know how images are naturally supposed to look. It is probably a problem with projection. Please look in to this. It's ruining the visual experience. You can see things greeting darker as it moves from center to the sides

I tried to book tickets of jawan on 6/09/2023 for 8/09/2023 but transaction was not successful but amount is deducted.
I received an email that ticket was not booked and refund will be credited in 7 days. i am unable to communicate to the cinemas helpline
my order no.[protected].

I tried booking movie tickets via the Cinepolis website on 7th September 2023 and Rs. 815 was debited from my card. But the order was not successful and tickets were not issued.
My order number:[protected]
CC Avenue Reference number:[protected]

I have not received any reply despite sending emails to Cinepolis. Some of the email ids mentioned in their website are blocked. I am not able to reach them via customer contact number also.
Kindly resolve this matter at the earliest and refund the amount.

Hey Cinepolis,
Do your cinemas have CCTV or any other cameras installed inside the Movie theatre halls?

Please tell in brief, in any city where Cinepolis Cinema is present is there any CCTV cameras installed inside the Hall (Theatre)....