[Resolved] Cinepolis India — Money Deducted But Ticket not issued and No Refund Till Now

VivekRungta01

Jun 9, 2023

Address: https://www.consumercomplaints.in/new_complaint/#

My order I'd is[protected] . I issued 2 tickets for zara hatke and zara bachke movie for yesterday.Payment was completed successfully and ticket had not been issued. when I opened the Cinepolis app again the page was gone. There are no tickets shown in my booking history and no confirmation email or message for ticket booking was received but as you can see in the attachment the money has been deducted from my account. I complained yesterday too. But nothing has been done...

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Feb 14, 2025

Complaint marked as Resolved

Amount refunded.

Cinepolis India customer support has been notified about the posted complaint.

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Comments

[email protected]

Jun 11, 2023

Hey Vivek
Just wanted to ask i[censored] have got any help from Cinepolis India coz I have faced the exact same problem. Is there any other way to get a help?

Pravin Bhintade

from Pune, Maharashtra

May 4, 2025

My order I'd is[protected] . I issued 2 tickets for RAID2 movie .Payment was completed successfully and ticket had not been issued. when I opened the Cinepolis app again the page was gone. There are no tickets shown in my booking history and no confirmation email or message for ticket booking was received but as you can see in the attachment the money has been deducted from my account.