[Resolved] Cinepolis India — money deducted from account ticket not booked | |
I booked two tickets for dabaang 3 for cinepolis bestech mall in mohali today for 20 december 9.20 show. The money was deducted from my account but the tickets were not booked. Used the cinepolis app and upi for payment I would like to get a refund as soon as possible please. Please help as soon as possible. Initiate the refund fast. Thank you. ... Was this information helpful? | |
Jan 21, 2020 Complaint marked as Resolved Cinepolis India customer support has been notified about the posted complaint. Verified Support Dec 20, 2019 Cinepolis India Customer Care's response Dear Anusha, Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (95036) in the subject line so that our team can assist you. Regards, Team Cinépolis Verified Support Dec 21, 2019 Cinepolis India Customer Care's response Dear Anusha, Thanks for writing in. We would like to inform you that we have checked our system and have found that the amount was not received by us and hence we cannot refund. If you wish, you can rebook your tickets. Furthermore, we request you to get in touch with your bank for further assistance. Regards, Team Cinépolis | |
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Sorry for the inconvenience. Kindly share the following information at support@cinepolis.com with your ticket number (96094) in the subject line so that our team can assist you.
Contact number:
Email ID:
Cinema location:
Regards,
Team Cinépolis