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[Resolved]  Cinepolis India — money deducted from account ticket not booked

I booked two tickets for dabaang 3 for cinepolis bestech mall in mohali today for 20 december 9.20 show. The money was deducted from my account but the tickets were not booked. Used the cinepolis app and upi for payment

I would like to get a refund as soon as possible please.

Please help as soon as possible. Initiate the refund fast.

Thank you.
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Jan 21, 2020
Complaint marked as Resolved 
Cinepolis India customer support has been notified about the posted complaint.
Verified Support
Dec 20, 2019
Cinepolis India Customer Care's response Dear Anusha,

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (95036) in the subject line so that our team can assist you.

Regards,
Team Cinépolis
Verified Support
Dec 21, 2019
Cinepolis India Customer Care's response Dear Anusha,

Thanks for writing in. We would like to inform you that we have checked our system and have found that the amount was not received by us and hence we cannot refund. If you wish, you can rebook your tickets. Furthermore, we request you to get in touch with your bank for further assistance. 

Regards,
Team Cinépolis
 
1 Comment

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Comments

I have recently booked 4 tickets for movie on 29th dec, 2019. Money is deducted from bank account through google pay. But Tickets not confirmed and i did not get any mail regarding confirmation.
Reply
Cinepolis India Customer Care's response, Jan 6, 2020
Verified Support
Dear Nidhi,

Sorry for the inconvenience. Kindly share the following information at [email protected] with your ticket number (96094) in the subject line so that our team can assist you.

Contact number:
Email ID:
Cinema location:

Regards,
Team Cinépolis

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