[Resolved] Cinepolis India — not allowing outside food into theatre

Srilekha Arun

from Pune, Maharashtra

Address:

Thane, Maharashtra, 400607

Today we were prohibited from carrying 1 packet of biscuits and home made popcorn into the theatre for the 4 pm show at Cinepolis Viviana Mall Thane. As per the new court ruling w. E. F Aug 2018 multiplexes cannot stop consumers from carrying outside food while watching movie to avoid over priced food sold at the counters. This is gross contempt of law and fleecing the public by forcing them to buy overpriced products sold by the theatres.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Jan 28, 2019

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2018

Cinepolis India Customer Care's response Dear Srilekha,

Thank you for reaching out to us. We clarify our stand as a law-abiding organization and as when such ruling is passed we will implement the same. As on date, the matter is sub-judice before the Honorable Bombay High Court and no decision is taken so far.

Regards
Team Cinépolis.