[Resolved] Cinepolis India — Payment completed but tickets process failed. Please refund my money. | |||||
I've booked two tickets for bahubali-2 (Telugu) at cinepolis ccpl mall, hyderabad. The payment was done through the cinepolis website and after the process the website prompted that the ticket booking process failed after payment.. I did not receive any mails or messages from cinepolis. Show date: 7th may, sunday Movie timing 23:00 Movie: bahubali 2- the conclusion (Telugu) Tickets 2nos: b12, c12 Paytm wallet txn# no: [protected] It would be better if the money was refunded.. Thanks Balu Was this information helpful? | |||||
Jun 18, 2017 Complaint marked as Resolved Cinepolis India customer support has been notified about the posted complaint. Verified Support May 09, 2017 Cinepolis India Customer Care's response Dear Customer (Balu1990), Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com so that our team can assist you. Regards, Team Cinepolis. Verified Support May 17, 2017 Cinepolis India Customer Care's response Dear Customer (Balu1990), We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day. Regards, Team Cinepolis. | |||||
 3 Comments | |||||
Comments
I have booked tickets though Paytm and unfortunately i haven’t received any confirmation from cinepolis or paytm.
However entire transition have been done trough Paytm.
Please confirm tickets as soon as possible.
Regards,
Mangilal D
mob:[protected]
However entire transition have been done trough Paytm.
Please confirm tickets as soon as possible.
Regards,
Mangilal D
mob:[protected]
Cinepolis India Customer Care's response, May 14, 2017
Verified Support
Hi Mangilal Daravath,
We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.
Regards,
Team Cinepolis.
We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.
Regards,
Team Cinepolis.
To Cinepolis
Sir/Mam almost 2weeks completed till now im not Received your refund 357.26Rs money.
i already e-mailed you details with ful proofs
plz refund as soon as possible.
thank you
Balu
mail: [protected]@gmail.com
my Paytm Wallet acct: [protected]
Sir/Mam almost 2weeks completed till now im not Received your refund 357.26Rs money.
i already e-mailed you details with ful proofs
plz refund as soon as possible.
thank you
Balu
mail: [protected]@gmail.com
my Paytm Wallet acct: [protected]
Cinepolis India Customer Care's response, May 22, 2017
Verified Support
Hi Balu,
We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.
Regards,
Team Cinepolis.
We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.
Regards,
Team Cinepolis.
Cinepolis India Customer Care's response, Jun 11, 2017
Verified Support
Hi Balu,
We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.
Regards,
Team Cinepolis.
We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.
Regards,
Team Cinepolis.
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ETA mall people not reachable.
Sorry for the inconvenience. Kindly share your contact details, Email ID along with your exact concern at support@cinepolis.com so that our team can assist you.
Regards,
Team Cinepolis.
We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.
Regards,
Team Cinepolis.