Cinepolis India Complaints & Reviews

Dear sir,
I wish to bring to you notice that when i tried to book a cinema ticket online from cinepolis kochi on 27/03/17 (04 times) and 18/05/2017 (01 time), cash is deducted from our accounts but ticket is not processed due to some technical problem. (Total 05 times)
Total rs.2, 404/- debited from my a/c (Total 05 tme transaction) and not credited back in my a/c, that amount go to your a/c. So i request you to return back my above said amount.
Please do the needful at the earlist.
Transaction details are given below.
1) 27/03/2017, ref no:[protected] gabakzqt9 — rs.406/-
2) 27/03/2017, ref no:[protected]igabalbeu3 — rs.406/-
3) 27/03/2017, ref no: [protected]igabaloie2 — rs.506/-
4) 27/03/2017, ref no: sbipg[protected] — rs.406/-
5) 18/05/2017, ref no:[protected]igabifkxt2 — rs.680/-

Best regard
Jayaprakash. K. S

I watched the movie chi va chi sau ka (U/a) at cinepolis seasons mall at 10.50 pm on 6th june, 2017 (Audi 10 h7). After coming out i realized that i had let my phone at the seat. At night i was not allowed to enter the mall again, so with hopes i reached the mall today morning. Please note that my cellphone was on and ringing. As soon as i reached i asked the cinepolis guards to check it, as i wasnt allowed to go in, and kept calling my
Phone so as to ease them locate the phone. However to my disappointment withing 5-6 rings the call was disconnected and switched off. I suspect that the guards kept the phone to themselves and blatantly informed me
That the phone was missing. I am deeply let down by such a response from cinepolis. This has been the worst experience at any multiplex in pune. I wish to hear from you at the earliest else i would like to extend this
Matter to social media to warn my friends and family about how cinepolis services its customers by stealing their belongings.

I visited cinepolis crm on 21.05.2017 with my family, although charges are to high for items but at counter they are providing low qty. Even at very high prices, like they put the pop-corn without opening the paper container properly at lower side and serving lower quantity than requisite quantity, even at too high prices (rs.170/- for 100 gram)

further for above said bill they charged vat rs. 42.50 as @ 12.50% on bill of 4x6 square inch fax paper which lost their print with in 10-15 days, so proper paper should be there

in above said bill you can not charge vat because no registered vat registration number mention on invoice,

please clarify else i am bound to write vat department and consumer cell for vat and too high prices charged

thanks,

shashi
[protected]

Dear concern,
I need your help. I had booked 5 movie tickets for baahubali conclusion for fun republic, lucknow via cinepolis through paytm at 6:11 pm on 6/may/17. Amount of 995 rs debited from my account however tickets were not booked. I contacted paytm for the issue. I was told that transaction against order id - 54832 of rs.985.90 is successful from their end and asked me to contact cinepolis for the same. I tried many times to call on your contact number [protected] but the call was not answered. Kindly do the needfull.

Name: dr arun prakash srivastava
My email id: [protected]@gmail.com
Mobile no.: [protected]

This is to inform you that i have purchased 500 ml water bottle at cinepolis cinema bhopal (Aashima mall) for rs 40 at 7:40 pm show on sunday may 21. Same water bottle is available in market for rs 10. Can you provide details about why cinepolis cinema is offering water bottle for high price? I want to action against the issue if they are charging wrong price.

Hello,
I booked my tickets on 4th May 2017. The ticket money was deducted from my debit card but the tickets werent booked. I contacted Cinepolis Support 4 times and everytime they ask me to wait. It is 22nd May 2017 today. I dont think refund takes this much of time.

The booking details:

Number : [protected]
Email : [protected]@gmail.com

The bank message :

Thank you for using your SBI Debit Card 519XX6295 for a purchase worth Rs771 on POS [protected] at www.ccavenue.com/chargtxn#[protected]

Its an era of E-Money, but your services arent at par at all. Help with the refund asap.

I was booking movie ticket for 17th may for baahubali 2 at cinepolis, tdi mall jagat, chandigarh and amount of rs. 70 was
Deducted 2 times (I. E rs.140 in total) from my account but still my ticket was not confirmed. And its been many days there has been no response from your side after putting up so many mails also. When will be my money transferred back to my account.
Phone no.- [protected]
Email - [protected]@gmail.com
Txn#[protected] and #[protected].

I am watching Bahubali 2 movie in cinepolis cinema, v3s mall, nirman vihar, delhi. But in the theatre dolby atmos is not working properly, specially left surround sound is not active at all. I am a sound engineer in film industry and i think my ears are pretty much trained to notice it out. I told the cinema guy to fix this but thry did not fix it and kept on playing on the movie.

I did online booking for 3 tickets today and Rs. 861.54 has been deducted from my account
but transaction failed while returning back to your website with message that money has not
been deducted.

The hdfc transaction/reference number is[protected]. Please refund back Rs. 861.54
back to my account asap.

I also send mail to [protected]@cinepolis.com given on your website, but mail failed.

I had booked 2 tickets of Guardian of galaxy 2 (IMAX 3D) Premium seat L8-9, morning show (8:25 am) from Paytm (order id:-[protected]) at cinepolis westend mall sumanship Pune. But the show was cancelled due to some technical issue. They had told the money will get refunded if you have booked it online. But the money is not refunded up till now . The amount is 769rs (i had received 100rs cash back from paytm while booking), so the amount to be refunded back is 669rs.

I booked for 3 tickets for bahubali on 17may2017 in cinepolis malkajgiri the money was deducted form my credit card the amount was 535.89. I did got any confirmation from cinepolis malkajgiri my details from which i booked the tickets from [protected]@gmail.com and the mobile n. O was [protected] from hdfc bank pls check the details and credit my amount to my account n. O is [protected] pls check the details and respond to this complaint

Today i tried to book 2 tickets online for baahubali movie in cinepolis ashima mall bhopal. It showed my ticket is booked but no message and mail receive to about booking. I checked my bank account and rs. 394.36 has been debited.

There is no customer care to call. I sent email to their support email but no response till now. I want my money back...

Last evening I tried to book 2 VIP TICKETS online for Baahubali movie in cinepolis Manjeera mall. It showed some error and said ticket not booked and you won't be charged. I checked my bank account and Rs. 557.26 has been debited.

There is no customer care to call. I sent email to their support email but no response till now. I want my money back.

Please note that I booked two tickets of movie MERI PYARI BINDU of Saturday 13th May of show time 12. I came to know from webcite that time has been shifted to 11.35 am. I am ashtonished that no communication from your side? its rediculous, even tried to contact Lake mall cinepolis but no body is bothered to even reply. Please ask any of your concerned guys to clarify and confirm. Have little courtsey sir...my contact number is [protected], AVANISH THAKKAR

You message us to reach cinepolis before 30 minutes. But we have to wait for the gate to open on road till 8:45am in a show which starts at 9am. Can you please arrange at least sitting arrangement to wait for the show.
It is my first morning show. So i am suffering first time. But many of your customer is waiting on the road, all are complaining that at least mall should allow him enter the campus of mall where there is sitting chairs. But guards denied to allow them. So please resolve this problem.
Saket
Cinepolis
P&M Patna

Dear sir

This is to inform you that i have booked a movie bahubali 2 (Location-kolkata) ticket from cinepolis site and payment is made through paytm account. But on cinepolis site is being shown that due to web failure, the booking isn' t confirmed. Hence payment is successfull from paytm transaction but no booking confirmation received on my mail. Its been 1 month now amount rs 740 not added to my paytm account.
I have sended a mail to cinepolis support team but till date no update receive till now, they are just saying we will look into the matter and update you and they dont have any centralised number when i asked for any contact number.

So this is to inform you that whenever there is site problem, consumers like us face such problem, amount deducted but till date no such refund made.
This falls into a criminal category for stealing consumers money.
I expect justice in this forum

Details of my transaction given below:-
Deatils of my payment
Paid for order
Cinepolis india private l order #54339
Paytm cash txn id [protected]
[protected]:18:05 am

Paytm custumer care told me by sending mail that as confirmed by the merchant cinepolis india private l your transaction under order [protected] was successful from our end. They requested me to kindly contact the merchant cinepolis india private l customer care team for the order confirmation.

In case, cinepolis india private l denies the transaction/payment, kindly share the consent mail with us from the merchant end against the failure transaction.

Debanjana

I've booked two tickets for bahubali-2 (Telugu) at cinepolis city center mall, mangalore. The payment was done through the cinepolis website and after the process, the website prompted that the ticket booking process failed after payment. I did not receive any mails or messages from cinepolis.
Show date: 28th april, friday. I lodged a complaint at state bank they told that the transaction id igabffwvx0 is successful and processed to your merchant. For more details kindly contact your merchant.

Movie: bahubali 2- the conclusion (Telugu)
Show date: 28th april, friday
How time :6:15 pm
Transaction id igabffwvx0
It would be better if the money was refunded.

I attempted to book 3 nos. of tickets for bahubali-2 (Hindi) at cinepolis at lake mall kolkata for the show commencing on & from 7.30 pm on 7.5.2017 (Sunday). The payment (Rs.831.54) for the said 3 tickets was being processed through the cinepolis website and even after confirmation of process of payment, the website prompted that the ticket booking process failed after payment. Accordingly, the payment was charged on my credit card and i got bank's sms alert that the amount had been spent !!!
Unfortunately, I did not receive any mail or message from cinepolis that my tickets were booked.
I repeated the same process once again after few minutes and finally got tickets booked against seat nos.C-18, 19 & 20 (Auditorium 2) in lieu of the same amount being charged once again (at around 2.01 pm). The ticket confirmation for the 2nd booking was received by me at around 2.02 pm.

But till date I have not got refund of the money (Rs.831.56) deducted earlier (at around 1.51 pm).
kindly arrange to refund my money at the earliest.
Subhash Bose
subhash.[protected]@gmail.com

I was booking two tickets for bahubali-2 (Hindi) at cinepolis at alpha mall ahmedabad.

The payment was being processed through the cinepolis website and after the process the website prompted that the ticket booking process failed after payment.. But the payment was charged on my debit card and i got bank's sms alert that the amount has been deducted!!! I did not receive any mails or messages from cinepolis that my tickets were booked so what happened with my money???

If you website cant process the payment and shows error atleast dont charge it on my debit card.. You charged me money without booking any tickets!!!

Please refund me my money asap, i did not expect this from cinepolis!!

Details of the show i was booking tickets for :-
Show date: 10th may, wednesday
Movie: bahubali 2- the conclusion (Hindi)
Location : cinepolis alpha one mall ahmedabad
Showtime : 1:05 pm

Please refund me my money!! I didnt experience such an issue on any cinepolis cinema worldwide!!!

You can contact me on :
Dave
[protected]

I've booked two tickets for bahubali-2 (Hindi) at cinepolis cross rever mall, shahdra delhi. The payment was done through the cinepolis website and after the process the website prompted that the ticket booking process failed after payment.. I did not receive any mails or messages from cinepolis.
Show date: 7th may, sunday
Movie: bahubali 2- the conclusion (Hindi)
Paytm wallet txn id: [protected]
Cinepolis txn id given by paytm - cms[protected]
It would be better if the money was refunded..

Thanks
Yogesh adhikari
[protected]