Cinepolis India Complaints & Reviews

Money deducted and no confirmation received. I was trying to book one movie ticket on cinepolis site for Kadamban Movie @ Fun Cinemas, Coimbatore
amount got debited and ticket not booked. Customer Care Mobile number was not working. Kindly request to make alternate immediately or refund the amount as soon as possible. My mobile number was [protected]...

I had booked two tickets( Seats : Executive- K5 & K6 Audi 1) for The Boss Baby English (3D) at Cinepolis Royal Meenakshy Mall Bengaluru for 4:20 PM show on 12.04.2017 with the Booking ID : CP[protected] and the Trasaction ID : [protected] with an order total of Rs. 517.48/- through my paytm account . As i reached the venue i could not find Audi 1, on asking staff there one said its under renovation thereby wasting my time on searching...

Hi support team,
I tried booking 2 tickets yesterday for "the baby boss" @ cinépolis royal meenakshi mall bengaluru for 14th april 10.00 am show. I tried to pay the payment through paytm, but due some technical errors on your server my transaction was showed as failed but i was charged for rs 434.36. I tried booking for seat number p15 and p16.
Wallet id number: [protected].

Please initiate the refund, i have...

Dear team,

I have tried to book movie tickets in http://www.cinepolisindia.com/
For movie f & f 8 in cinepolis - ccpl mall, malkajgiri, hyderaba for couple of times.

Both the times money was debited from my credit card (Hdfc) but tickets has been not generated.
Please initiate the refund at the earliest.
Transaction details are below:
Cinepolis87175 for amount of rs.108.63/-
Cinepolis87175...

Money deducted and no confirmation received. I was trying to book one movie ticket from cinepolis mobile
App but amount got debited and ticket not booked. It showed
Me some error occurred.

Very bad experience with cinepolis and your organisation is
Not even providing a confirmation or complaint number.

Cinepolis has also not provided any customer care number to which i can call and check...

Dear customer care, please refund money for tamil movie katri vilayadu as I could not Able to make it. Hence, kindly requesting you to please transfer the money ... at the earliest. Iam writing from bangalore orion mall east cinepolis. I sincerely apologize for not making it . Some un expected emergencies arised . Hence please requesting you to transfer rs. 729 to my account....

I had booked 2nos. tickets for Beauty and the beast movie, 7.15 show on 6th April from Cinepolis website . Though the money from my bank account was debited I did not receive any confirmation message on phone neither any mail . I called up Ahmedabad Alfa one mall cinema on the number I got from mall helpline. The staff member that time confirmed that the booking from my name was done and he gave the Booking ID on phone. He asked to collect...

I was trying to book one movie ticket from cinepolis mobile
app but amount got debited and ticket not booked. It showed
me some error occurred.

Very bad experience with cinepolis and your Organisation is
not even providing a confirmation or complaint number.

Cinepolis has also not provided any customer care number to which I can call and check the status of the transaction.

I...

I booked 3 tickets for badrinath ki dulhaniya on 26 th march 2017.& paid Rs 1200/only from my acount.Although online payment was made sucessfully, tickets could not be recieved.
I had requesting several times to settle the case refund of my money but nothing is heard.
Kindly help to credit the amount to my acount.The Payment details are as under:

Rs.1200.00 to Cinepolis India Private Ltd at 1:18 PM. Wallet txn...

I booked two tickets at Cinepolis Lucknow (through cinepolis website) for a movie show of 10 pm of date[protected] in VIP class for the movie MUKTI BHAWAN, by my card. A transaction was made for 934.36 for the same and SBI card informed me by sms about money deduction. After that, a message flashed that due to server problem, your ticket could not be booked but money has been deducted.
I therefore wish that money deducted may be...

Hi, I am Boopathiraja, booked ticket for kavan on 8 th april, Saturday 4pm thro' online using online banking. I received the message in the screen, "we are very sorry, but there has been a problem between the webserver and the cinema you have been charged. You can ring the helpline to get your money refunded". But there is no response in helpline,
I booked again and this time the transaction was successful and I received both email...

I had booked tickets for katru veliyidai for april 9th 2017 4:10 p.m show in royal meenakhsi mall bangalore.. ticket amount has been deducted from bank account but no tickets issued.. please refund my money as soon as possible. its a very common problem of cinepolis online booking... no response from customer care mostly.. very dissapointing.

txn:[protected]
amt : rs. 835.89

regards
harshithabr...

I am siivakumar, and booked ticket for kaatru veliyidai, show timings on 9th sunday 11.00am thro' online using my debit card. I have received the message in the screen, "we are very sorry, but there has been a problem between the webserver and the cinema you have been charged. You can ring the helpline to get your money refunded". But there is no response in helpline,
Now i start booking once again, still i received the same message...

I had booked tickets for KAATRU VELIYIDAI in fun cinemas, coimbatore for april 9th, 1.30pm.The money has been deducted but the ticket booking has been failed nor any information regarding the booking has been given.As i read the above complaints, its a very common issue and happens very frequently which should be taken care of.And many too complain that their money has not been returned back.Hope i get my tickets or my money back.Too many...

I booked the tickets for movie 'trapped' on 21st march 2017 via paytm wallet. I booked it for cinepolis sector 17 chandigarh evening show around 7 pm. I didnot recieved the tickets and money was deducted from my wallet. My transaction order was 46772. I cant find here any options to upload the picture of transaction. Whenever i click the add imahe option, it opens only the camera and not the gallery. Please improve your website for easier...

I have booked 2 tickets for the movie The Boss Baby on 1st april @10:40am for cinepolis highstreet mall thane.I could'nt get the msg of booking or mail regarding that but the money is deducted through bank.
The thansaction id is[protected].
when it will be refunded?
please send me reply immediately on [protected]@gmail.com.
please check n do the needful....

I purchased 3 movie tickets for Badrinath ki dulhaniya on 26 th March 2017.Although the transaction of Rs 1200 was successful through my Paytm wallet, no tickets could be issued. My transaction id was [protected]. My mobile registered with the Paytm ac is [protected].I am submitting the confimation recieved from my Paytm ac as under ..Paid Rs.1200.00 to Cinepolis India Private L at 1:18 PM. Wallet txn ID:[protected] Avail. Bal:Rs.1569.0
Kindly...

Hi Sir,

I tried 3 times to book movie ticket on site http://www.cinepolisindia.com/ on 24th March for Movie 'Badrinath Ki Dulhania' for cinema hall 'Royal Minaxi mall Cinema' for show time 1:20 PM on 26th March with email ID [protected]@gmail.com and mobile number [protected], resulting in 2 times deduction of Rs 968.72 from my ICICI bank account and one time deduction of Rs 1068.72 from my paytm account of mobile number [protected].br...

I booked 5 tickets for a movie at cinepolis acropolis mall kolkata through www.cinepolis.com/india...but received no booking id in e mail or mobile, but amount was debited from my account...when we went there they said no tickets were booked by my name so we had to purchase the tickets again across the counter...they promised that the money would be refunded within 7 days but not yet received it.transaction details are given below:
br...

Dear sir,

Today i wanted to book a ticket for viewing a cinema in cinepolis vip for viewing c/o saairabanu i wanted to book the ticket online. I tried twice by paying the amount for rs 273 ticket cost. The amount is debited to my account but the ticket is not generated. One transaction is inb/[protected]/cc avenue.com/charge/tick, for the transaction therei is no transaction no it is written as cc avenue.com/charge.
br...