[Resolved] Cinepolis India — Payment done but ticket not generated

Maruthi3328

from Hyderabad, Telangana

Address:

500047

Dear team,

I have tried to book movie tickets in http://www.cinepolisindia.com/
For movie f & f 8 in cinepolis - ccpl mall, malkajgiri, hyderaba for couple of times.

Both the times money was debited from my credit card (Hdfc) but tickets has been not generated.
Please initiate the refund at the earliest.
Transaction details are below:
Cinepolis87175 for amount of rs.108.63/-
Cinepolis87175 for amount of rs. 108.63/-

Expecting early call from you.

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Jun 2, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2017

Cinepolis India Customer Care's response Dear Customer (Maruthi3328),

Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com so that our team can assist you

Contact number.:
Email ID:
Transaction ID:
Show Time:

Regards,
Team Cinepolis.

Verified Support

Apr 28, 2017

Cinepolis India Customer Care's response Dear Customer (Maruthi3328),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.