Cinepolis India — ticket not issued but transaction was successful. requesting refund.

jsplashindia

from Bengaluru, Karnataka

May 31, 2018

Address: 560076

Website: www.cinepolisindia.com

On apr 12, 2018, i tried booking 2 tickets via http://www.cinepolisindia.com for a movie at cinepolis: royal meenakshi mall bannerghatta road. Total cost for 2 tickets was rs. 430. First time, i tried payment via net banking. The transaction was successful in the bank website. But tickets were not issued. I realised that the tickets were not issued because the same seats that i tried to book were available still. Later i tried doing the transaction again using paytm. Since i did not get the tickets again, i tried again. Later i booked the same seats using bookmyshow.com website.

In total there were 3 transactions that went through successfully but for which tickets were not issued. I am attaching all the details of the transactions here. I have not received any refund for these transactions yet.

Total amount to be refunded being 430 x 3 = rs. 1290.

I tried contacting cinepolis support via email. Apart from giving standard replies like "we will get back to you shortly", they have not taken any interest in resolving my issue. I have sent a total of 18 emails to support till now, but the conversation has not yielded any result. Many times they don't even reply and when they do, they send a standard response.

I've already shared my email and contact number on my support emails. I hope to get a resolution on this by posting here.

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Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jun 01, 2018

Cinepolis India Customer Care's response Dear Customer (jsplashindia),

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (30561) in the subject line so that our team can assist you.

Regards
Team Cinépolis

Jun 01, 2018

Updated by jsplashindia I have sent an email to [protected]@cinepolis.com with the details as requested by you now. If you can read my original post, I had already shared my email and contact number to [protected]@cinepolis.com. But anyways, I have done this again hoping for a resolution.

Verified Support

Jun 02, 2018

Cinepolis India Customer Care's response Dear Customer (jsplashindia),

We understand your disappointment. Please be assured, we are looking into this on priority we'll get back to you soon. Request your understanding in this regard.

Regards
Team Cinépolis

Jun 08, 2018

Updated by jsplashindia Have you made any progress towards resolving this issue? It is nearing 2 months now.

Verified Support

Jun 13, 2018

Cinepolis India Customer Care's response Dear Customer (jsplashindia),

We continuously strive to provide you the best resolution. Request your patience in the interim.

Regards
Team Cinépolis

Jun 13, 2018

Updated by jsplashindia Your standard templated reply again. What you are saying is simply not true. It has been more than 2 months now and there is no resolution yet.

Jul 26, 2018

Updated by jsplashindia How is this marked as resolved? I haven't received any refund yet.

Aug 17, 2018

Updated by jsplashindia Team Cinépolis,

Please let me know what you have done towards resolving this issue? It is more than 4 months now.

Sep 20, 2018

Updated by jsplashindia This is a pure fraud by Cinepolis India. This was the last reply from support. The message claims that they have refunded one of the 3 failed transactions, but it is purely a lie. I have received no credit in my bank account till now. It has been more than 22 days now. I've contacted multiple times thereafter with no replies.