Cinepolis India Complaints & Reviews

Address: 560078

2 weeks ago i tried to book 5 tickets through your website and i paid the amount of 1355₹ through paytm wallet. I got charged through my wallet but didn’t receive my tickets. So i made a complaint on your feedback email and did not get any kind of response on that as well.
I have yet not received my money back.
It will be great if you don’t annoy me anymore and reply me with an answer.
Email id - sankalp. [protected]@gmail.com
Phone no. - [protected]
I dont have ticket no. Since i did not receive one.
Cinema address - royal meenakshi mall, hulimavu, bengaluru

Jul 18, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

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Jun 17, 2018

Cinepolis India Customer Care's response Dear Sankalp(Sankalp26),

We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

Regards
Team Cinépolis

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A

Arvind Sinha1

from Surat, Gujarat

Jun 21, 2018

I have opted for m-ticket for the show but the link sent by you through message is not opening. Plz send another link for opening of m-ticket on mobile no [protected]..
Booking Number:
2730817
Cinema:
Cinepolis Imperial Square Mall Surat
Movie:
RACE 3 (3D) (HINDI)

Reply

Cinepolis India Customer Care's response, Jun 22, 2018

Verified Support

Dear Arvind Sinha,

Sorry for the inconvenience. Kindly share your Email ID [email protected] with your ticket number (33324) in the subject line so that our team can assist you.

Regards
Team Cinépolis

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201306

Website: Www.Cinepolisindia.com

I booked a ticket from cinepolis official website on 9th june and money got deducted from my bank account but the order was unsuccessful. So i lost my money and didn't even get the ticket.. Cinepolis have the worst consumer complaint facility.. I've been calling and emailing since that day nobody replies or answers back. Very disappointed in the service.

Jul 19, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jun 13, 2018

Cinepolis India Customer Care's response Dear Prerna Jain,

Sorry for the inconvenience. Kindly share your contact number and Email ID along with the Cinema address at [protected]@cinepolis.com with your ticket number (32090) in the subject line so that our team can assist you.

Regards
Team Cinépolis

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Jun 13, 2018

Cinepolis India Customer Care's response Dear Prerna Jain,

Sorry for the inconvenience. Kindly share your contact number and Email ID along with the Cinema address at [protected]@cinepolis.com with your ticket number (32090) in the subject line so that our team can assist you.

Regards
Team Cinépolis

Jun 13, 2018

Updated by Prernajain1998 Contact no.- [protected]
Email ID- [protected]@gmail.com
Cinema address- cinepolis, the grand Venice mall greater Noida
Ticket not received so no number.

Verified Support

Jun 14, 2018

Cinepolis India Customer Care's response Dear Prerna Jain,

Thanks for sharing the details. As we are unable to view the details which you have shared here, request you to share the same at [protected]@cinepolis.com with your ticket number (32090) in the subject line so that our team can assist you.

Regards
Team Cinépolis

Jun 16, 2018

Updated by Prernajain1998 What is the status now?

Verified Support

Jun 18, 2018

Cinepolis India Customer Care's response Dear Prerna Jain,

We understand your concern. Please be assured, we are looking into this on priority we'll get back to you soon. Request your understanding in this regard.

Regards,
Team Cinépolis

Jun 26, 2018

Updated by Prernajain1998 It's been so long.. will you take any action or keep saying that you are looking into the concern.. considering you are doing nothing.

Jul 13, 2018

Updated by Prernajain1998 Received no call or message for a long time now? When will it get resolved?

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R

[email protected]

from Dhariwal, Punjab

Jun 15, 2018

Few moments back i booked jurrassic world jagat mall cinepolis 03 tickets amt. diductef but not received any booking info neither on my email nor on mibile no.
17:45 today evening showtine.

My email id is [protected]@gmail.com
Pls send me booking details.

Thanks n regards

Rajesh Sharma
Cell # [protected]

Reply

Cinepolis India Customer Care's response, Jun 18, 2018

Verified Support

Dear Rajesh Sharma,

We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

Regards
Team Cinépolis

A

ANKIT376

from Lucknow, Uttar Pradesh

Jun 18, 2018

Tried Booking tickets for Parmanu movie in Cinepolis Awadh Mall Lucknow using Cinepolis app two times. Both time amount deducted from account but did not get any tickets. Poor app and transaction issue. Whom should I reach to refund my money back.

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Cinepolis India Customer Care's response, Jun 20, 2018

Verified Support

Dear Ankit (ANKIT376),

Sorry for the inconvenience. Kindly share your contact number and Email ID at [email protected] with your ticket number ( 33125) in the subject line so that our team can assist you.

Regards
Team Cinépolis

P

Prernajain1998

from Noida, Uttar Pradesh

Jul 13, 2018

Hey!!! Where is the support??

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Hi

I booked jussaric park show time 15:00 tickets thane vivivan mall cinepolis multiplex on 12 june 2018 time 11:44am. Ticket amount rs.465 detected my account. I got bank sms also but i didn't received ticket confirmation sms or email. I had booked ticket [protected]@gmail.com through i called so many times customer care no and sent emails also [protected]@cinepolis.com, [protected]@cinepolis.com but every time email was failed sever could not find email address error.

Please refund my account or book my ticket

Jul 14, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

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Jun 13, 2018

Cinepolis India Customer Care's response Dear Rahul (Rahul4u28),

Sorry for the inconvenience. Kindly share your contact number [protected]@cinepolis.com with your ticket number (32093) in the subject line so that our team can assist you.

Regards
Team Cinépolis

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Address: Ludhiana, Punjab, 141001

Hello,

I booked my movie tickets for the movie "carry on jatta2" at mbd cinepolis, ludhiana for 10th june, 2018 for the slot 4:20pm.
But somehow it got booked for the previous day i. E. 9th june, 2018 with the same timings.

But when we went on 10th june to watch the movie, we got to know the case.
There we had a discussion with the manager for the same. They assured us that they'll adjust our money for some other time on some day. But now they refused.

So, is there any kind of compensation like refund of money? Or issuance of tickets some other time with the same amount?

Jul 14, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jun 13, 2018

Cinepolis India Customer Care's response Dear Customer (Jas_kaur),

Thanks for writing to us. Tickets once booked cannot be rescheduled, exchanged, canceled or refunded.

Regards
Team Cinépolis

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Address: Lucknow, Uttar Pradesh

Website: Cinepolis app

I booked 4 tickets for movie raazi on 9th june 2018 for 1:30pm show of 10th june 2018. The tickets were not booked but money was deducted from my sbi account. Now i am in dillema whether to book tickets again or not as no refund has been initiated from cinepolis. This is shear cheating. Better if i do not book ticket again and get it booked in other cinema hall.
Kindly give back my refund of ₹560/-.

Jul 12, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jun 11, 2018

Cinepolis India Customer Care's response Dear Customer (yogi4u2020),

We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

Regards
Team Cinépolis

Jun 14, 2018

Updated by yogi4u2020 Still these people have not refunded my money and are giving fake assurances by mail that they are looking into the matter . Is it so difficult to resolve such simple issue when I have given them ample proofs that my money is deducted. it will be difficult to book any more tickets through cinepolis as it becomes hard to get your own money back. The image of the mail is attached. I have received this many times. It is more than 5 days and they have not resolved the issue yet.

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A

Akilesh Cool

from Guruvayur, Kerala

Jun 12, 2018

Hi team,

Have been to cinepolis recently.. and observed hing tariff's on food products, like pop corn soft drinks etc. An you please take some action to regulate the prices..thank you

Reply

Cinepolis India Customer Care's response, Jun 13, 2018

Verified Support

Dear Customer (Akilesh Cool),

Sorry for the inconvenience. Kindly share your contact number and Email ID along with Cinema address at [email protected] with your ticket number ( 32092) in the subject line so that our team can assist you.

Regards
Team Cinépolis

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Address: New Delhi, Delhi, 110092

Website: www.cinepolisindia.com

Hi i have booked ticket in cinepolis v3s laxmi nagar 5 tickets, payment got debited from my account but site got stuck after that. Neither i got any confirmation on ticket or any tracking number. My email id is [protected]@gmail.com, amount debited 1475. Enclosed bank email with transaction reference no. Help to resolve this and refund money at the earliest.

Jul 12, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

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Jun 11, 2018

Cinepolis India Customer Care's response Dear Customer (Sanyamsethia),

Sorry for the inconvenience. Kindly share your contact number [protected]@cinepolis.com with your ticket number (31911) in the subject line so that our team can assist you.

Regards
Team Cinépolis

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S

Sanyamsethia

from Noida, Uttar Pradesh

Jun 15, 2018

Hi cinepolis
I already sent all the details to email I’d along with contact details 4 days back but unable to see any action from your side .

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S

Sanyam Sethia

from Delhi, Delhi

Jun 28, 2018

Hi

Almost 20 days past by, no action from Cinepolis apart from a action less email . It claims to be a a part of Mexican company but way they mange their e-payment system it appears they are from third world country. I can see lot of complaint of similar nature with no concrete action from the cinepolis. This is a good way of collecting money from innocent users with no action from the concerned authorities.

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Cinepolis India Customer Care's response, Jun 30, 2018

Verified Support

Dear Sanyam Sethia,

Could you please confirm us on which email ID you have sent your details along with your email ID in the subject line so that our team can assist you?

Regards
Team Cinépolis

S

Sanyam Sethia

from Delhi, Delhi

Jul 9, 2018

I have emailed on [protected]@cinepolis.com . find enclosed snapshot of email as well for your quick reference

Looking forward for reversal of payment

Regards
Sanyam

Reply

Cinepolis India Customer Care's response, Jul 14, 2018

Verified Support

Dear Sanyam Sethia,

Thanks for the confirmation. Our team is looking into your concern, please share your transaction date and mode of payment via given below link in order to resolve your concern as the earliest.

https://bit.ly/2NcqHP4

Regards
Team Cinépolis

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I made a booking for a movie at cinepolis world trade park jaipur using the official cinepolis website. Due to some technical error my tickets weren't booked but i was charged for the same.
The tickets were booked in the name of aditi lodha
Email id: [protected]@gmail.com

I have not received any booking confirmation or any sort of correspondence from cinepolis. Kindly initiate the refund process

Thank you

Jul 11, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

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Jun 10, 2018

Cinepolis India Customer Care's response Dear Aditi Lodha,

Sorry for the inconvenience. Kindly share your contact number at [protected]@cinepolis.com with your ticket number (31814) in the subject line so that our team can assist you.

Regards
Team Cinépolis

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I was trying to book tickets through Cinepolis app and the transaction failed twice, the money has been debited from my account both the times but the tickets have not been generated. I raised complaint in the app twice but received no response. The customer Care number I keep calling is always switched off. I want a refund back ASAP.

PH: [protected]

Jul 10, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jun 09, 2018

Cinepolis India Customer Care's response Dear Kavya Kandikattu,

Sorry for the inconvenience. Kindly share your email ID and Cinema address at [protected]@cinepolis.com with your ticket number (31663) in the subject line so that our team can assist you.

Regards
Team Cinépolis

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I booked the tickets from cinepolis ios app on 1st June 2018 for Carry On Jatta 2 movie (show timing was around 7:45). Initially i booked 7 tickets using my debit card and money of amount 1290 was deducted but no confirmation was received . Later i check onto the seats, which was still available. Next time i booked again 7 tickets which amounts to 1540 using BHIM upi but same thing happened again. I was charged and no confirmation was received.

Jun 7, 2018

Complaint marked as Resolved

Received my refund already. Thanks

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jun 07, 2018

Cinepolis India Customer Care's response Dear Customer (aaps3579),

Sorry for the inconvenience. Kindly share your contact number and Email ID along with Cinema address at [protected]@cinepolis.com with your ticket number (31396) in the subject line so that our team can assist you.

Regards
Team Cinépolis

Jun 07, 2018

Updated by aaps3579 By the time i already received my refund on 6th of June.

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Jun 11, 2018

Cinepolis India Customer Care's response Dear Customer (aaps3579),

Thanks for acknowledging us. For further assistance please get back to us.

Regards
Team Cinépolis

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Address: Mumbai City, Maharashtra, 400071

Website: www.cinepolisindia.com

I tried to book two ticket today 05-Jun-2018 at 7:50 PM for Kaala Movie at Cinepolis Chembur from Cinepolis.india site . I selected the seat and made the payment from HDFC DC. Money deducted from my account immediately but i haven't received confirmation msg/mail and and the seat was also not showing as booked. its all because of your site issue, despite of selecting proper location, date and time still showing error and asking to select right location again and again.
i have attached both Snapshot of Bank statement and Site error, plz have a look. request you to please resolve the problem and refund my money back.

Thanks & Regards,
Subramanian Ganesan
[protected]

Jul 8, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jun 07, 2018

Cinepolis India Customer Care's response Dear Subramanian Ganesan,

Sorry for the inconvenience. Kindly share your Email ID at [protected]@cinepolis.com with your ticket number (31352) in the subject line so that our team can assist you.

Regards
Team Cinépolis

Verified Support

Aug 24, 2018

Cinepolis India Customer Care's response Dear Subramanian Ganesan,

We would like to inform you that we have checked our system and have found that the amount of Rs.430 has already been refunded from our end. However, if you have still not received the same, we would suggest you get in touch with your bank for further assistance.

Regards
Team Cinépolis

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Address: 122003

Website: www.cinepolisindia.com

I had recently tried to book 4 tickets dated 1st june 2018 for carry on jatta 2 at tdi cinepolis jagat cinema, sector 17 chandigarh showtime 4:30 pm and possible tickets were for the "k row" in "audi 1". I tried it booking from your cinepolis app but while making a payment the app showed notification of session expire, however my account was deducted with the amount (Rs 310) from my yes bank account number xxxxxxxxxxx8080 without tickets getting booked. I have not received any reversal of the amount and tried to contact you since. I have not received any response too. Please revert back as soon as possible.

Jul 14, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

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Jun 06, 2018

Cinepolis India Customer Care's response Dear Akhil (akhil_1733),

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (31208) in the subject line so that our team can assist you.

Regards
Team Cinépolis

Jun 06, 2018

Updated by akhil_1733 I have sent you an email. Please check and respond.

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Jun 13, 2018

Cinepolis India Customer Care's response Dear Akhil (akhil_1733),

Thanks for sharing the requisite details with us. Our team is looking into your concern and we will share an update with you soon.

Regards
Team Cinépolis

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Address: Guna, Madhya Pradesh, 473001

Website: [email protected]

Dear sir,
It a bharat singh and today i booked a ticket in movie bhavesh josi in guna cinepolise (Somya mall) but show time cinema manegment said your show is canceled due to some reason.
That’s was wrong behave because we are interested then i booked for watching movie. So i request you pls take a serious action again cinema owner.
Booking i’d 002b94004c63, kiosk i’d. [protected]
Opal

Cinepolis India customer support has been notified about the posted complaint.

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SHALINI MUKHERJEE

from KOLKATA, West Bengal

Jun 5, 2018

Hello! I just now booked two tickets for VEERE DI WEDDING in Cinepolis Lake Mall kolkata for 5:30pm show. The amount of Rs.360/- was debited from my bank account but the tickets arenâ€™t booked. Now this is happening for the second time which is ridiculous.

Kindly help me with the refund! Attaching the debited reciept from the bank.

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Cinepolis India Customer Care's response, Jun 6, 2018

Verified Support

Dear Shalini Mukherjee,

We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

Regards
Team Cinépolis

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Address: Ludhiana, Punjab, 141001

Dated 2nd june, 2018 me and my family of four members had gone to watch a movie-veere di wedding. We know how it was a rated and required guidance and authority of parents for accompanied children. The arrogant and rude behaviour of the manager at mbd ludhiana told us how my kid who on my full discretion was allowed to come along, was a minor for their rulebook aged 13. However simultaneously a couple with a child aged three to four was permitted into the hall. The id was not even checked and it was their discretion of assuming his age and letting them go. When asked the manager felt that because no ticket is bought for a child below three years and the same child has no sense about the movie matter. If a rule is made it should be the same for everyone and not in accordance to a pre minor or a post minor category.

Jul 14, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Jun 02, 2018

Updated by Abhilasha Tokhi This left us extremely disappointed and in the ado we will never feel the need to go to cinepolis again and even discourage our family and friends to do the same.Moreover, when asked for a refund the money transaction for return was even declined.The kind of behaviour in this cinema has never been experienced by us ever.We are a socialite and have been to IMAX cinemas and PVR.
We request you to take an action immediately else we will be forced to take a legal action for the money refund and money transaction.

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Jun 04, 2018

Cinepolis India Customer Care's response Dear Abhilasha Tokhi

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (31015) in the subject line so that our team can assist you.

Regards
Team Cinépolis

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Jun 13, 2018

Cinepolis India Customer Care's response Dear Abhilasha Tokhi,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.

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S

Subhash Dhang

from Modasa, Gujarat

Jun 4, 2018

Marathi moive was cancelled BUCKET LIST cause of only two people turning up

Manager proloy and vivek rude not supportive from cinepolis imperial square mall

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Cinepolis India Customer Care's response, Jun 6, 2018

Verified Support

Dear Subhash Dhang,

Sorry for the inconvenience. Kindly share your contact number and Email ID at [email protected] with your ticket number (31215) in the subject line so that our team can assist you.

Regards
Team Cinépolis

Cinepolis India Customer Care's response, Jun 14, 2018

Verified Support

Dear Subhash Dhang,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.

G

Ganiul

from Kolkata, West Bengal

Jun 6, 2018

On june 01 I tried booking 1 tickets via cinepolis android app for a movie at cinepolis: acropolis mall kolkata. Total cost for 1tickets was rs. 200 First time, i tried payment via net banking. The transaction was successful in the bank website. But tickets were not issued.

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Cinepolis India Customer Care's response, Jun 7, 2018

Verified Support

Dear Customer (Ganiul),

Sorry for the inconvenience. Kindly share your contact number and Email ID at [email protected] with your ticket number (31350) in the subject line so that our team can assist you.

Regards
Team Cinépolis

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Address: Bathinda, Punjab, 151001

As i tried booking for veere di wedding today for 5.30 in bathinda from yes bank credit card and debit both time money deducted inr 160.00 has been spent on your yes bank credit card ending with 6545 at aip*cinepolis india pr on 01/06/2018 at 09:45:09.
An amount of inr 160.00 debited to ac xxxxxxxxxxx0016 on 01-jun-2018 09:59:17 on account of pca:[protected]:cinepolis87175:aip*cinepolis india pr mumbai ind. Available balance on 01-jun-2018 09:59:17
Kindly refunds the money on priority

Jul 12, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

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Jun 02, 2018

Cinepolis India Customer Care's response Dear Rashi Singla,

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (30690) in the subject line so that our team can assist you.

Regards
Team Cinépolis

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Jun 11, 2018

Cinepolis India Customer Care's response Dear Rashi Singla,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.

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Address: Bangalore, Karnataka, 560100

1. There is no convenient entry to the theatre (Especially upper seats) for physically disabled people. My mother had leg injury. We found tough time to make her reach the top seat.
2. Why dont you allow home food especially for the ppl who fast or unable to have outside food. This makes the long time (3hr) seating experience very rediculous.
3. Why all the eateries inside are overcharged? Are customers there for exploitation on high prices and some times even unaffordable prices. For an instance, what is the logic of charging inr 200 for popcorn of worth inr50 or so. This is long time concern across all the cinemas. Please address this issue. Belive me, your sales will surge tremendously. We customers refrain from theatres only due to this single reason of being compelled to buy overpriced food inside cinemas.
Please work on this.

Jul 10, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

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May 31, 2018

Cinepolis India Customer Care's response Dear Randonneur Swapnil Soni,

Sorry for the inconvenience. Kindly share your contact number and Email ID along with Cinema address at [protected]@cinepolis.com with your ticket number (30431) in the subject line so that our team can assist you.

Regards
Team Cinépolis

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Jun 09, 2018

Cinepolis India Customer Care's response Dear Randonneur Swapnil Soni,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.

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S

Skincare Nvie

from Vasai-Virar, Maharashtra

Jun 4, 2018

Movie- Veere Di Wedding
Time-10.25
Seat- A1
The amount is debited but ticket was not booked.
Kindly refund the same.
I have attached the photo.

Reply

Cinepolis India Customer Care's response, Jun 6, 2018

Verified Support

Dear Customer (kincare Nvie),

Sorry for the inconvenience. Kindly share your contact number and Email ID along with Cinema address at [email protected] with your ticket number (31209) in the subject line so that our team can assist you.

Regards
Team Cinépolis

Cinepolis India Customer Care's response, Jun 14, 2018

Verified Support

Dear Customer (kincare Nvie),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.

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Address: 411027

Cinema = cinepolis westend mall sumashilp
Contact name = vinayak
Description = i had one failed transaction through cinepolis website on 18 apr 2018
For movie rampage (Transaction reference -
[protected]igadiybku2) but money is deducted through
Account and still not refunded in my account. Its been more than a month and cinepolis didn't even care to respond to the complaint.

Jul 2, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

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May 30, 2018

Cinepolis India Customer Care's response Dear Vinayak,

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number ( 30352) in the subject line so that our team can assist you.

Regards
Team Cinépolis

May 31, 2018

Updated by Vinayak.d.ghanate Have sent the contact details and Email ID to [protected]@cinepolis.com.
Will be awaiting for your reply and refund.

Regards,
Vinayak

Verified Support

Jun 01, 2018

Cinepolis India Customer Care's response Hi Vinayak,

Thank you for sharing your details with us. Please be assured that we are working on your concern and will get back to you shortly.

Regards,
Team Cinépolis

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Address: Bangalore, Karnataka, 560076

Website: www.cinepolisindia.com

Cinepolis branch: royal meenakshi mall, bengaluru

Name: dharmaveer m

Email: [protected]@gmail.com

Phone: +91 [protected]

Movie: nadigaiyar thilagam

Show date & time: 27 may 2018, sunday, 01:05 pm

Ticket price: inr 285/-

Mode of booking: www.Cinepolisindia.Com

Mode of payment: citibank debit card - 25/05/2018 - purchase subject: onus 25may0813 card no.: 5081xxx1xxxx5600 25may avenues ind pvt lt ref:[protected] ref no :- 25may0813

Issue: my account got debited for inr 285/-, but the ticket confirmation page - connection timed out. Please issue a refund.

Jun 29, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

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May 28, 2018

Cinepolis India Customer Care's response Dear Dharmaveer,

We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

Regards
Team Cinépolis

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S

Sweetie Ratawa

from Chikhli, Gujarat

May 27, 2018

My account has been debited with amount 670/- but tickets not booked. Screen got blank..
Help to resolve the issue..

Reply

Cinepolis India Customer Care's response, May 28, 2018

Verified Support

Dear Sweetie Ratawa,

Sorry for the inconvenience. Kindly share your contact number and Email ID along with Cinema address at [email protected] with your ticket number (30234) in the subject line so that our team can assist you.

Regards
Team Cinépolis

Cinepolis India Customer Care's response, Jun 6, 2018

Verified Support

Dear Sweetie Ratawa,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi team,

I was trying to book movie ticket of "102 not out" on 05/05/2018 from my standard chartered card and transaction got declined. When i checked the transactions of my card, an amount of rs220 is showing deducted and didn't refund to bank as of yet. I contacted to bank and they said to lodge a complaint.
Transaction id is - [protected]

Please help in refund the amount into the card.

Jul 1, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

May 23, 2018

Cinepolis India Customer Care's response Dear Customer (@[protected]@sh),

Sorry for the inconvenience. Kindly share your contact number and Email ID along with Cinema address at [protected]@cinepolis.com with your ticket number (29653) in the subject line so that our team can assist you.

Regards
Team Cinépolis

May 23, 2018

Updated by @k@sh Akash.[protected]@gmail.com
[protected]
Spice cinema sector 27 near Noida stadium, Noida

Verified Support

May 26, 2018

Cinepolis India Customer Care's response Dear Customer (@[protected]@sh),

Thank you for sharing the requisite details. As we are unable to view your contact number, kindly share the same at [protected]@cinepolis.com with your ticket number (29653) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

May 26, 2018

Updated by @k@sh I have already mentioned my contact number in last comments.

Again is - [protected]

Verified Support

May 31, 2018

Cinepolis India Customer Care's response Dear Customer (@[protected]@sh),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.

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Address: Amritsar, Punjab

Me and my wife went to see the 2.25 pm show for raazi in cinepolis amritsar in celebration mall. We saw the movie in hall 3 on seat numbers s 12 and s 13. We had a terrible experience as there was no air conditioning in our hall and everybody in the theatre was sweating profusely. And when we came out of the theatre in the intermission, we got to know that everyone in the other halls had the similar experience. Worst movie watching experience ever. And to top that, the staff was very rude and ignorant of the whole situation. My email id is dr. Singh. [protected]@gmail.com

Jun 30, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

May 21, 2018

Cinepolis India Customer Care's response Dear Abhaydev Singh,

Sorry for the inconvenience. Kindly share your contact number at [protected]@cinepolis.com with your ticket number (29519) in the subject line so that our team can assist you.

Regards
Team Cinépolis

Verified Support

May 30, 2018

Cinepolis India Customer Care's response Dear Abhaydev Singh,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.

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M

moka m

from Hyderabad, Telangana

Jun 7, 2018

I have bought a recliner seat worth 250Rs at Cinepolis Manjeera mall, Hyderabad, Telangana state on 7june for movie Jurassic World: Fallen kingdom for 1pm show. Seat P4 in Audi 4 was broken and stuck . I had the worst experience in that seat. If your theatres are not maintain well then your tickets must be put on ticket booking apps. Such a reputed chain of Cinepolis is looting common people by charging 250Rs for a broken chair. This is just my agony, I will also raise a consumer complaint.

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Cinepolis India Customer Care's response, Jun 9, 2018

Verified Support

Dear Customer (moka m),

Sorry for the inconvenience. Kindly share your contact number and Email ID at [email protected] with your ticket number ( 31731) in the subject line so that our team can assist you.

Regards
Team Cinépolis

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Withdrawal660.00
Cheque/ref no.[protected]
Narration[protected]/ccacinepolisindiacom

On may 19 i gannamani anil kumar paid for 4 tickets for 10am show for may 20 th at mantra mall cinepolis, ticket is not issued nor i got any confirmation. I checked with theatre, they also could not pull the transaction, my email is [protected]@hotmail.com, please do not try to provide online services if you cannot close transactions properly.

Jun 29, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

May 20, 2018

Cinepolis India Customer Care's response Dear Customer (Gannamani Anil Kumar),

Sorry for the inconvenience. Kindly share your contact number at [protected]@cinepolis.com with your ticket number ( 29456 ) in the subject line so that our team can assist you.

Regards
Team Cinépolis

Verified Support

May 28, 2018

Cinepolis India Customer Care's response Dear Customer (Gannamani Anil Kumar),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.

Cinepolis India Complaints & Reviews

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Cinepolis India reviews & complaints page 42

paid money but did not receive my tickets

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movie booking

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cinepolis india payment deducted but tickets not received

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mismatch in movie ticket booking

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ticket not booked money deducted

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payment deducted but no confirmation message of seats

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charged for a booking but not received the tickets

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failed transactions

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payment deducted but tickets not received

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cinepolis site issue (money debited from account but no ticket confirmation received)

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refund of cancelled tickets

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canceled show without any information

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entry to the theatre

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tickets not booked but money deducted twice

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overpriced food

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amount debited but tickets not booked. amount is not refunded back

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tickets not confirmed but amount debited

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amount deducted from my credit card, did not refund

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no air conditioning in the movie theater

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ticket not issued after online payment

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