Cinepolis India Complaints & Reviews

Address: Guna, Madhya Pradesh, 473001

Dear sir,
It a bharat singh and today i booked a ticket in movie bhavesh josi in guna cinepolise (Somya mall) but show time cinema manegment said your show is canceled due to some reason.
That’s was wrong behave because we are interested then i booked for watching movie. So i request you pls take a serious action again cinema owner.
Booking i’d 002b94004c63, kiosk i’d. [protected]
Opal

Cinepolis India customer support has been notified about the posted complaint.

View replies

SHALINI MUKHERJEE

from KOLKATA, West Bengal

Jun 5, 2018

Hello! I just now booked two tickets for VEERE DI WEDDING in Cinepolis Lake Mall kolkata for 5:30pm show. The amount of Rs.360/- was debited from my bank account but the tickets aren’t booked. Now this is happening for the second time which is ridiculous.

Kindly help me with the refund! Attaching the debited reciept from the bank.

Reply

Cinepolis India Customer Care's response, Jun 6, 2018

Verified Support

Dear Shalini Mukherjee,

We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

Regards
Team Cinépolis

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Ludhiana, Punjab, 141001

Dated 2nd june, 2018 me and my family of four members had gone to watch a movie-veere di wedding. We know how it was a rated and required guidance and authority of parents for accompanied children. The arrogant and rude behaviour of the manager at mbd ludhiana told us how my kid who on my full discretion was allowed to come along, was a minor for their rulebook aged 13. However simultaneously a couple with a child aged three to four was permitted into the hall. The id was not even checked and it was their discretion of assuming his age and letting them go. When asked the manager felt that because no ticket is bought for a child below three years and the same child has no sense about the movie matter. If a rule is made it should be the same for everyone and not in accordance to a pre minor or a post minor category.

Jul 14, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Jun 02, 2018

Updated by Abhilasha Tokhi This left us extremely disappointed and in the ado we will never feel the need to go to cinepolis again and even discourage our family and friends to do the same.Moreover, when asked for a refund the money transaction for return was even declined.The kind of behaviour in this cinema has never been experienced by us ever.We are a socialite and have been to IMAX cinemas and PVR.
We request you to take an action immediately else we will be forced to take a legal action for the money refund and money transaction.

Verified Support

Jun 04, 2018

Cinepolis India Customer Care's response Dear Abhilasha Tokhi

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (31015) in the subject line so that our team can assist you.

Regards
Team Cinépolis

Verified Support

Jun 13, 2018

Cinepolis India Customer Care's response Dear Abhilasha Tokhi,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.

View replies

S

Subhash Dhang

from Modasa, Gujarat

Jun 4, 2018

Marathi moive was cancelled BUCKET LIST cause of only two people turning up

Manager proloy and vivek rude not supportive from cinepolis imperial square mall

Reply

Cinepolis India Customer Care's response, Jun 6, 2018

Verified Support

Dear Subhash Dhang,

Sorry for the inconvenience. Kindly share your contact number and Email ID at [email protected] with your ticket number (31215) in the subject line so that our team can assist you.

Regards
Team Cinépolis

Cinepolis India Customer Care's response, Jun 14, 2018

Verified Support

Dear Subhash Dhang,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.

G

Ganiul

from Kolkata, West Bengal

Jun 6, 2018

On june 01 I tried booking 1 tickets via cinepolis android app for a movie at cinepolis: acropolis mall kolkata. Total cost for 1tickets was rs. 200 First time, i tried payment via net banking. The transaction was successful in the bank website. But tickets were not issued.

Reply

Cinepolis India Customer Care's response, Jun 7, 2018

Verified Support

Dear Customer (Ganiul),

Sorry for the inconvenience. Kindly share your contact number and Email ID at [email protected] with your ticket number (31350) in the subject line so that our team can assist you.

Regards
Team Cinépolis

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Bathinda, Punjab, 151001

As i tried booking for veere di wedding today for 5.30 in bathinda from yes bank credit card and debit both time money deducted inr 160.00 has been spent on your yes bank credit card ending with 6545 at aip*cinepolis india pr on 01/06/2018 at 09:45:09.
An amount of inr 160.00 debited to ac xxxxxxxxxxx0016 on 01-jun-2018 09:59:17 on account of pca:[protected]:cinepolis87175:aip*cinepolis india pr mumbai ind. Available balance on 01-jun-2018 09:59:17
Kindly refunds the money on priority

Jul 12, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jun 02, 2018

Cinepolis India Customer Care's response Dear Rashi Singla,

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (30690) in the subject line so that our team can assist you.

Regards
Team Cinépolis

Verified Support

Jun 11, 2018

Cinepolis India Customer Care's response Dear Rashi Singla,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 560076

Website: www.cinepolisindia.com

On apr 12, 2018, i tried booking 2 tickets via http://www.cinepolisindia.com for a movie at cinepolis: royal meenakshi mall bannerghatta road. Total cost for 2 tickets was rs. 430. First time, i tried payment via net banking. The transaction was successful in the bank website. But tickets were not issued. I realised that the tickets were not issued because the same seats that i tried to book were available still. Later i tried doing the transaction...

Helpful

Found this helpful?

Write a comment

Address: Bangalore, Karnataka, 560100

1. There is no convenient entry to the theatre (Especially upper seats) for physically disabled people. My mother had leg injury. We found tough time to make her reach the top seat.
2. Why dont you allow home food especially for the ppl who fast or unable to have outside food. This makes the long time (3hr) seating experience very rediculous.
3. Why all the eateries inside are overcharged? Are customers there for exploitation on high prices and some times even unaffordable prices. For an instance, what is the logic of charging inr 200 for popcorn of worth inr50 or so. This is long time concern across all the cinemas. Please address this issue. Belive me, your sales will surge tremendously. We customers refrain from theatres only due to this single reason of being compelled to buy overpriced food inside cinemas.
Please work on this.

Jul 10, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

May 31, 2018

Cinepolis India Customer Care's response Dear Randonneur Swapnil Soni,

Sorry for the inconvenience. Kindly share your contact number and Email ID along with Cinema address at [protected]@cinepolis.com with your ticket number (30431) in the subject line so that our team can assist you.

Regards
Team Cinépolis

Verified Support

Jun 09, 2018

Cinepolis India Customer Care's response Dear Randonneur Swapnil Soni,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.

View replies

S

Skincare Nvie

from Vasai-Virar, Maharashtra

Jun 4, 2018

Movie- Veere Di Wedding
Time-10.25
Seat- A1
The amount is debited but ticket was not booked.
Kindly refund the same.
I have attached the photo.

Reply

Cinepolis India Customer Care's response, Jun 6, 2018

Verified Support

Dear Customer (kincare Nvie),

Sorry for the inconvenience. Kindly share your contact number and Email ID along with Cinema address at [email protected] with your ticket number (31209) in the subject line so that our team can assist you.

Regards
Team Cinépolis

Cinepolis India Customer Care's response, Jun 14, 2018

Verified Support

Dear Customer (kincare Nvie),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 411027

Cinema = cinepolis westend mall sumashilp
Contact name = vinayak
Description = i had one failed transaction through cinepolis website on 18 apr 2018
For movie rampage (Transaction reference -
[protected]igadiybku2) but money is deducted through
Account and still not refunded in my account. Its been more than a month and cinepolis didn't even care to respond to the complaint.

Jul 2, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

May 30, 2018

Cinepolis India Customer Care's response Dear Vinayak,

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number ( 30352) in the subject line so that our team can assist you.

Regards
Team Cinépolis

May 31, 2018

Updated by Vinayak.d.ghanate Have sent the contact details and Email ID to [protected]@cinepolis.com.
Will be awaiting for your reply and refund.

Regards,
Vinayak

Verified Support

Jun 01, 2018

Cinepolis India Customer Care's response Hi Vinayak,

Thank you for sharing your details with us. Please be assured that we are working on your concern and will get back to you shortly.

Regards,
Team Cinépolis

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka, 560076

Website: www.cinepolisindia.com

Cinepolis branch: royal meenakshi mall, bengaluru

Name: dharmaveer m

Email: [protected]@gmail.com

Phone: +91 [protected]

Movie: nadigaiyar thilagam

Show date & time: 27 may 2018, sunday, 01:05 pm

Ticket price: inr 285/-

Mode of booking: www.Cinepolisindia.Com

Mode of payment: citibank debit card - 25/05/2018 - purchase subject: onus 25may0813 card no.: 5081xxx1xxxx5600 25may avenues ind pvt lt ref:[protected] ref no :- 25may0813

Issue: my account got debited for inr 285/-, but the ticket confirmation page - connection timed out. Please issue a refund.

Jun 29, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

May 28, 2018

Cinepolis India Customer Care's response Dear Dharmaveer,

We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

Regards
Team Cinépolis

View replies

S

Sweetie Ratawa

from Chikhli, Gujarat

May 27, 2018

My account has been debited with amount 670/- but tickets not booked. Screen got blank..
Help to resolve the issue..

Reply

Cinepolis India Customer Care's response, May 28, 2018

Verified Support

Dear Sweetie Ratawa,

Sorry for the inconvenience. Kindly share your contact number and Email ID along with Cinema address at [email protected] with your ticket number (30234) in the subject line so that our team can assist you.

Regards
Team Cinépolis

Cinepolis India Customer Care's response, Jun 6, 2018

Verified Support

Dear Sweetie Ratawa,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi team,

I was trying to book movie ticket of "102 not out" on 05/05/2018 from my standard chartered card and transaction got declined. When i checked the transactions of my card, an amount of rs220 is showing deducted and didn't refund to bank as of yet. I contacted to bank and they said to lodge a complaint.
Transaction id is - [protected]

Please help in refund the amount into the card.

Jul 1, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

May 23, 2018

Cinepolis India Customer Care's response Dear Customer (@[protected]@sh),

Sorry for the inconvenience. Kindly share your contact number and Email ID along with Cinema address at [protected]@cinepolis.com with your ticket number (29653) in the subject line so that our team can assist you.

Regards
Team Cinépolis

May 23, 2018

Updated by @k@sh Akash.[protected]@gmail.com
[protected]
Spice cinema sector 27 near Noida stadium, Noida

Verified Support

May 26, 2018

Cinepolis India Customer Care's response Dear Customer (@[protected]@sh),

Thank you for sharing the requisite details. As we are unable to view your contact number, kindly share the same at [protected]@cinepolis.com with your ticket number (29653) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

May 26, 2018

Updated by @k@sh I have already mentioned my contact number in last comments.

Again is - [protected]

Verified Support

May 31, 2018

Cinepolis India Customer Care's response Dear Customer (@[protected]@sh),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Amritsar, Punjab

Me and my wife went to see the 2.25 pm show for raazi in cinepolis amritsar in celebration mall. We saw the movie in hall 3 on seat numbers s 12 and s 13. We had a terrible experience as there was no air conditioning in our hall and everybody in the theatre was sweating profusely. And when we came out of the theatre in the intermission, we got to know that everyone in the other halls had the similar experience. Worst movie watching experience ever. And to top that, the staff was very rude and ignorant of the whole situation. My email id is dr. Singh. [protected]@gmail.com

Jun 30, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

May 21, 2018

Cinepolis India Customer Care's response Dear Abhaydev Singh,

Sorry for the inconvenience. Kindly share your contact number at [protected]@cinepolis.com with your ticket number (29519) in the subject line so that our team can assist you.

Regards
Team Cinépolis

Verified Support

May 30, 2018

Cinepolis India Customer Care's response Dear Abhaydev Singh,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.

View replies

M

moka m

from Hyderabad, Telangana

Jun 7, 2018

I have bought a recliner seat worth 250Rs at Cinepolis Manjeera mall, Hyderabad, Telangana state on 7june for movie Jurassic World: Fallen kingdom for 1pm show. Seat P4 in Audi 4 was broken and stuck . I had the worst experience in that seat. If your theatres are not maintain well then your tickets must be put on ticket booking apps. Such a reputed chain of Cinepolis is looting common people by charging 250Rs for a broken chair. This is just my agony, I will also raise a consumer complaint.

Reply

Cinepolis India Customer Care's response, Jun 9, 2018

Verified Support

Dear Customer (moka m),

Sorry for the inconvenience. Kindly share your contact number and Email ID at [email protected] with your ticket number ( 31731) in the subject line so that our team can assist you.

Regards
Team Cinépolis

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Withdrawal660.00
Cheque/ref no.[protected]
Narration[protected]/ccacinepolisindiacom

On may 19 i gannamani anil kumar paid for 4 tickets for 10am show for may 20 th at mantra mall cinepolis, ticket is not issued nor i got any confirmation. I checked with theatre, they also could not pull the transaction, my email is [protected]@hotmail.com, please do not try to provide online services if you cannot close transactions properly.

Jun 29, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

May 20, 2018

Cinepolis India Customer Care's response Dear Customer (Gannamani Anil Kumar),

Sorry for the inconvenience. Kindly share your contact number at [protected]@cinepolis.com with your ticket number ( 29456 ) in the subject line so that our team can assist you.

Regards
Team Cinépolis

Verified Support

May 28, 2018

Cinepolis India Customer Care's response Dear Customer (Gannamani Anil Kumar),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ahmedabad, Gujarat, 380051

Date of booking : 12-may-2018
Cinema : cinepolis
Center: ahmedabad one
Movie : avengers
Show timing : 09:50 pm
Name : pratyush mohan

I booked two tickets via cinepolis app on 12-may-2018.
Money was deducted fro my account but tickets were not generated.
I have registered complaint on their website three times. I get an acknowledgement every time but the money hasn't been credited to my account. Also there hasn't been any follow up from their side.

Pratyush mohan

Jul 14, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

May 20, 2018

Cinepolis India Customer Care's response Dear Customer (Pratyush Mohan),

Sorry for the inconvenience. Kindly share your contact number at [protected]@cinepolis.com with your ticket number ( 29453 ) in the subject line so that our team can assist you.

Regards
Team Cinépolis

May 28, 2018

Updated by pratyushmohan Good Day

Even this service is same as the complaint procedure on your website. I got the acknowledgement of the complaint, but no follow up.

regards
Pratyush Mohan

Verified Support

May 30, 2018

Cinepolis India Customer Care's response Dear Pratyush Mohan,

We understand your concern. Please be assured, we are looking into this on priority we'll get back to you soon. Request your understanding in this regard.

Regards
Team Cinépolis

Jun 06, 2018

Updated by pratyushmohan Good Day Cinepolis

Is anyone actually even working on this complaint, or its only an automated system generated acknowledgements that I get for every mail.

Verified Support

Jun 13, 2018

Cinepolis India Customer Care's response Dear Pratyush Mohan,

We understand your disappointment. Please be assured, we are looking into this on priority we'll get back to you soon. Request your patience in the interim.

Regards
Team Cinépolis

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Coimbatore, Tamil Nadu, 641004

Website: Cinepolis app

This is depek sagar from coimbatore. I booked 2 tickets for deadpool 2 through cinepolis app with my debit card for 2 tickets for screening on 19.05.18 10.30 pm show. Booking was done on 18.05.18.

Money was deducted from my debit card/ account shows cinepolis pos but i dint receive any tickets by mail or message or see those in app.

Kindly do the needful for my refund

Jun 20, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

May 19, 2018

Cinepolis India Customer Care's response Dear Depek Sagar,

We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

Regards
Team Cinépolis

View replies

S

Sharoni Ray

from Kolkata, West Bengal

May 25, 2018

The female staff at the entrance took out my purse during the bag check and checked my money and even had the audacity to take out my money.

Reply

Cinepolis India Customer Care's response, May 26, 2018

Verified Support

Dear Sharoni Ray,

Sorry for the inconvenience. Kindly share your contact number and Email ID along with Cinema address at [email protected] with your ticket number ( 29923) in the subject line so that our team can assist you.

Regards
Team Cinépolis

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Patna, Bihar, 800004

Website: www.cinepolies.com

Dear

I had done a particular transaction through cinepolies website for buying tickets on 3rd may 2018 at 8.30 pm but as the amount has been deducted from my acnt but i was not able to get tickets after reaching to cinepolies patna they said that the amount will refund back with in 7 days and its now 16th may and i did not get my amount yet in my acnt. At the time of booking they had raise some igadllmdx3 please help me by solving my problm

Jun 18, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

May 17, 2018

Cinepolis India Customer Care's response Dear Amar Mehta,

We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

Regards
Team Cinépolis

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 781006

Hi i have visited cinepolis hall of guwahati assam located in the central mall on 12th of may 2018. When i approached the food counter for a small tub of popcorn and cold drinks, the staff simply said that i can only have the large size, despite of having small tubs which were visible in the counter. When i enquired that why after having the small tubs available he is denying of having any he just sternly gave a look n said no u have to take the large size only. So my question is, is this the new way of robbing the customer. I would like you to look into the matter because this is not tolerable n being a good brand this kind of behaviour from your staff is really disgraceful. I have visited your other halls in other cities their services are good, so i wold request to please look in to this matter.

Jun 27, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

May 16, 2018

Cinepolis India Customer Care's response Dear Customer (maapriya),

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (29032) in the subject line so that our team can assist you.

Regards
Team Cinépolis

Verified Support

May 26, 2018

Cinepolis India Customer Care's response Dear Customer (maapriya),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.

View replies

S

Suneel456

from Bhawanigarh, Punjab

May 15, 2018

I have tried tobook dana pani movie ticket on last sunday 6/5/18.money diducted form my credit card but ticket no confirmed.then i have booked again.diducted money no recieved by me.so kindly reverse my money .my registed no [protected].

Reply

Cinepolis India Customer Care's response, May 16, 2018

Verified Support

Dear Suneel,

Sorry for the inconvenience. Kindly share your Email ID along with Cinema address at [email protected] with your ticket number (29031) in the subject line so that our team can assist you.

Regards
Team Cinépolis

Cinepolis India Customer Care's response, May 26, 2018

Verified Support

Dear Suneel,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.

J

Javid Javid

from Manuguru, Telangana

May 16, 2018

I lost my money while booking tickets for movie naa Peru Surya naa illu India cinepolis manta Mall Hyderabad but no tickets has been booked.so please check and money lost through cinepolis app my number is[protected].

Reply

Cinepolis India Customer Care's response, May 16, 2018

Verified Support

Dear Javid,

Sorry for the inconvenience. Kindly share your Email ID at [email protected] with your ticket number (29033) in the subject line so that our team can assist you.

Regards
Team Cinépolis

Cinepolis India Customer Care's response, May 26, 2018

Verified Support

Dear Javid,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: 462039

Dear Team,

We went for watching movie in cinepolis. As their supervisor told me that show has been cancelled due to electricity problem. i ask for refund but supervisor said you amount refund only through online because you booked through online. Kindly refund my amount without delay as I booked my ticket cinepolis website.

Details are

City: Bhopal
Date : 13may2018
Show timing: 1:05PM
Movie Name : 102
Show location: DB Mall
Ticket no : wkg5zss

Regards
Mridul Saxena
91+[protected]

Jun 30, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

May 18, 2018

Cinepolis India Customer Care's response Dear Mridul Kumar Saxena,

Sorry for the inconvenience. Kindly share your Email ID at [protected]@cinepolis.com with your ticket number (29216) in the subject line so that our team can assist you.

Regards
Team Cinépolis

May 23, 2018

Updated by Mridul Kumar saxena Still I am not getting my refund after complaining 7 days.. If such kind of response such a reputed organisation it's shamful.
Are u still not Inquiring all the things after my complaint..

Regards

Verified Support

May 30, 2018

Cinepolis India Customer Care's response Dear Mridul Kumar Saxena,

We're already investigating the matter from the depth. Request you to allow us some time. We'll connect with you soon regarding the same.

Regards
Team Cinépolis

May 30, 2018

Updated by Mridul Kumar saxena Dear Team,

What investigation are you doing? Already 13 days gone and you need more time. You need 15-20 days for getting confirmation that electricity issues were there. almost 50-80 people who cancelled their ticket from ticket counter because they purchase from ticket counter itself. This kind of casual approach not expected from such a reputed and huge organisation... Cinepolis disappointed me.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Pune, Maharashtra

I the month of april i had booked 2 tickets for a movie show through cinepolis app. But do to some reason, the amount of rs 400 was deducted from my account but the movie ticket was not booked. So again i had to book the movie tickets. Later when i approached the theater and asked they told the refund would be initiated in 3 weeks. So now its been over a month and there is no sign of it. Could you please tell what's wrong

Jun 19, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

May 10, 2018

Cinepolis India Customer Care's response Dear Akshay Hampiholi,

Sorry for the inconvenience. Kindly share your contact number and Email ID along with Cinema address at [protected]@cinepolis.com with your ticket number (28415) in the subject line so that our team can assist you.

Regards
Team Cinépolis

Verified Support

May 18, 2018

Cinepolis India Customer Care's response Dear Akshay Hampiholi,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Hyderabad, Andhra Pradesh, 500090

Website: www.consumercomplaints.in/new_complaint

For the first time we have booked mahanati movie tickets. Unfortunately we have booked double times. Can you please cancel one of those booking. It has been booked in manjeera mall hyderabad at 7pm. And we didn't got any confirmation tickets while booking. But money has been credited from my bank account. We booked 3 tickets for 450/- and it was not confirmed. Again we have tried to book. After some hours totally 900/- has been credited from my account. We have booked seat no. S a13, a14, a15 for the first time and then after b10, b11, b12. Can you please cancel one of them.

Jun 20, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

May 09, 2018

Cinepolis India Customer Care's response Dear Bhavani Vishwaroju,

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (28338) in the subject line so that our team can assist you.

Regards
Team Cinépolis

Verified Support

May 17, 2018

Cinepolis India Customer Care's response Dear Bhavani Vishwaroju,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka, 560079

Hi team i had booked two tickets for the movie krishanarjuna yuddham seat no l11 l11 but it got failed andamount was deducted in wallet so again i booked the same seats with card
Mobile number [protected]
Payment reference [protected]
Email id [protected]@gmail.com
Papaytm reference86533
Paytm confirms a successful transfer

It was made on 15th of april more than week wait time for refund

Jun 10, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

May 09, 2018

Cinepolis India Customer Care's response Dear Sudip Prakash,

We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

Regards
Team Cinépolis

View replies

L

L.b. Singh

from Jasidih, Jharkhand

May 9, 2018

I've booked online ticket at cinepolis patna but not received any msg and mail for download ticket. My booking no.is 3828259.

Reply

Cinepolis India Customer Care's response, May 10, 2018

Verified Support

Dear Mr. Singh (L.b. Singh),

Sorry for the inconvenience. Kindly share your contact number and Email ID at [email protected] with your ticket number (28414) in the subject line so that our team can assist you.

Regards
Team Cinépolis

Cinepolis India Customer Care's response, May 18, 2018

Verified Support

Dear Mr. Singh (L.b. Singh),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.

M

megha kujur

from Indore, Madhya Pradesh

May 11, 2018

Amount was deducted because of failed transaction, the refund is not yet done.

Reply

Cinepolis India Customer Care's response, May 12, 2018

Verified Support

Dear Megha Kujur,

Sorry for the inconvenience. Kindly share your contact number and Email ID along with Cinema address at [email protected] with your ticket number ( 28652) in the subject line so that our team can assist you.

Regards
Team Cinépolis

Cinepolis India Customer Care's response, May 21, 2018

Verified Support

Dear Megha Kujur,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: 400612

I was trying to book one movie ticket from cinepolis mobile with hdfc card
App but amount got debited and ticket not booked. It showed
Me some error occurred.

Very bad experience with cinepolis and your organisation is
Not even providing a confirmation or complaint number.

I again booked the same tickets using icici card and it got successfully done.

Cinepolis has also not provided any customer care number to which i can call and check the status of the transaction.

I have also made a complaint in their site contact us feedback section.
They have also not sent any confirmation mail regarding that they are looking into the issue.

Details:
Multiplex-cinema star, majhiwada
Movie-102 not out
Amt-337
Date-6 may 18

Jun 9, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

May 09, 2018

Cinepolis India Customer Care's response Dear Husnain Chechatwala,

We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

Regards
Team Cinépolis

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I had made a booking yesterday i. E 6th may 2018 for today's show of avengers at meenakshi mall, bangalore for 4 o[censored]s. My money is deducted but haven't been issued the tickets. Worse there is no one to speak to. I am afraid i have to book again and seek the refund of the first ticket. Can cinepolis look into this asap?

Message from bank on booking:
Thank you for using stanchart card no xx6636 on 06/05/18 for inr 1204.00. To check emi eligibility on spends above inr5000, log on to m. Sc.com/in - t&c apply.

Jun 22, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

May 09, 2018

Cinepolis India Customer Care's response Dear Trinath Mokkapati,

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (28343) in the subject line so that our team can assist you.

Regards
Team Cinépolis

Verified Support

May 17, 2018

Cinepolis India Customer Care's response Dear Trinath Mokkapati,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.

Cinepolis India Complaints & Reviews

File a complaint to Cinepolis India

Cinepolis India reviews & complaints page 42

canceled show without any information

Post your Comment

entry to the theatre

Post your Comment

tickets not booked but money deducted twice

Post your Comment

ticket not issued but transaction was successful. requesting refund.

overpriced food

Post your Comment

amount debited but tickets not booked. amount is not refunded back

Post your Comment

tickets not confirmed but amount debited

Post your Comment

amount deducted from my credit card, did not refund

Post your Comment

no air conditioning in the movie theater

Post your Comment

ticket not issued after online payment

Post your Comment

payment not credited

Post your Comment

money deducted, ticket not issued

Post your Comment

refund my money which is not return by your company since 13 days

Post your Comment

complain about staff rude behaviour and force to take big buckets of popcorn because they say small n med are not available

Post your Comment

refund request as show was cancelled

Post your Comment

refund not imitated and no response for mails.

Post your Comment

double times tickets booking

Post your Comment

ticket not booked using payment wallet

Post your Comment

amt deducted twice

Post your Comment

money deducted but tickets not issued

Post your Comment

Related businesses