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Cinepolis India Complaints & Reviews

www.cinepolisindia.com
2.7
Updated: Sep 25, 2025
Complaints 1297
Resolved
660
Unresolved
637
Good! Cinepolis India values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Cinepolis India step up their efforts to fully resolve all complaints 👍
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Cinepolis India reviews & complaints page 42

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S
Sudip Prakash
from Bengaluru, Karnataka
May 8, 2018
Resolved
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Resolved

Address: Bangalore, Karnataka, 560079

Hi team i had booked two tickets for the movie krishanarjuna yuddham seat no l11 l11 but it got failed andamount was deducted in wallet so again i booked the same seats with card
Mobile number [protected]
Payment reference [protected]
Email id [protected]@gmail.com
Papaytm reference86533
Paytm confirms a successful transfer

It was made on 15th of april more than week wait time for refund
Jun 10, 2018
Complaint marked as Resolved 
Cinepolis India customer support has been notified about the posted complaint.
Verified Support
May 09, 2018
Cinepolis India Customer Care's response Dear Sudip Prakash,

We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

Regards
Team Cinépolis
View replies
I've booked online ticket at cinepolis patna but not received any msg and mail for download ticket. My booking no.is 3828259.
Reply
Cinepolis India Customer Care's response, May 10, 2018
Verified Support
Dear Mr. Singh (L.b. Singh),

Sorry for the inconvenience. Kindly share your contact number and Email ID at [email protected] with your ticket number (28414) in the subject line so that our team can assist you.

Regards
Team Cinépolis
Cinepolis India Customer Care's response, May 18, 2018
Verified Support
Dear Mr. Singh (L.b. Singh),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.
Amount was deducted because of failed transaction, the refund is not yet done.
Reply
Cinepolis India Customer Care's response, May 12, 2018
Verified Support
Dear Megha Kujur,

Sorry for the inconvenience. Kindly share your contact number and Email ID along with Cinema address at [email protected] with your ticket number ( 28652) in the subject line so that our team can assist you.

Regards
Team Cinépolis
Cinepolis India Customer Care's response, May 21, 2018
Verified Support
Dear Megha Kujur,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.
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    H
    Husnain Chechatwala
    from Mumbai, Maharashtra
    May 8, 2018
    Resolved
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    Resolved

    Address: 400612

    I was trying to book one movie ticket from cinepolis mobile with hdfc card
    App but amount got debited and ticket not booked. It showed
    Me some error occurred.

    Very bad experience with cinepolis and your organisation is
    Not even providing a confirmation or complaint number.

    I again booked the same tickets using icici card and it got successfully done.

    Cinepolis has also not provided any customer care number to which i can call and check the status of the transaction.

    I have also made a complaint in their site contact us feedback section.
    They have also not sent any confirmation mail regarding that they are looking into the issue.

    Details:
    Multiplex-cinema star, majhiwada
    Movie-102 not out
    Amt-337
    Date-6 may 18
    Jun 9, 2018
    Complaint marked as Resolved 
    Cinepolis India customer support has been notified about the posted complaint.
    Verified Support
    May 09, 2018
    Cinepolis India Customer Care's response     Dear Husnain Chechatwala,

    We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

    Regards
    Team Cinépolis
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      T
      Trinath Mokkapati
      from Bengaluru, Karnataka
      May 7, 2018
      Resolved
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      Resolved

      I had made a booking yesterday i. E 6th may 2018 for today's show of avengers at meenakshi mall, bangalore for 4 o[censored]s. My money is deducted but haven't been issued the tickets. Worse there is no one to speak to. I am afraid i have to book again and seek the refund of the first ticket. Can cinepolis look into this asap?

      Message from bank on booking:
      Thank you for using stanchart card no xx6636 on 06/05/18 for inr 1204.00. To check emi eligibility on spends above inr5000, log on to m. Sc.com/in - t&c apply.
      Jun 22, 2018
      Complaint marked as Resolved 
      Cinepolis India customer support has been notified about the posted complaint.
      Verified Support
      May 09, 2018
      Cinepolis India Customer Care's response       Dear Trinath Mokkapati,

      Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (28343) in the subject line so that our team can assist you.

      Regards
      Team Cinépolis
      Verified Support
      May 17, 2018
      Cinepolis India Customer Care's response       Dear Trinath Mokkapati,

      We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

      Regards
      Team Cinépolis.
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        L
        Leena Haloi
        from Bagalkot, Karnataka
        May 7, 2018
        Resolved
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        Resolved

        Address: Dakshina Kannada, Karnataka

        Hii this is dr leena from mangalore.. I am a regular customer of cinepolis city centre.. I want to mention an incident happened today 7th may.. I went to ticket counter to buy ticket and i was informed that only tickets with popcorn they sell there without popcorn they don’t sell.. I have to book online if i want only ticket.. I don’t know it’s a new rule u have made that i have to pay invariably for popcorn even if i don’t like popcorn and if i don’t want to pay for internet handling charge.. This is really disappointing.. I am a regular customer so i want to know what is the explanation for that.. Thank you.. My number is[protected]
        Jun 19, 2018
        Complaint marked as Resolved 
        Cinepolis India customer support has been notified about the posted complaint.
        Verified Support
        May 07, 2018
        Cinepolis India Customer Care's response         Dear Leena Haloi,

        Sorry for the inconvenience. Kindly share your Email ID at [protected]@cinepolis.com with your ticket number ( 28209) in the subject line so that our team can assist you.

        Regards
        Team Cinépolis
        Verified Support
        May 16, 2018
        Cinepolis India Customer Care's response         Dear Leena Haloi,

        We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

        Regards
        Team Cinépolis.
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          K
          kaustubh Chandorkar
          from Mumbai, Maharashtra
          May 5, 2018
          Resolved
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          Resolved

          Address: Thane, Maharashtra, 400615
          Website: Cinepolis India Mobil application

          Hi,
          Today i booked 7 movie tickets of 102 not out and made the payment. But i did not get the message of booked the tickets. Tickets booked for tomorrow afternoon show. It is showing 7 seats reserved when i try to go and check previous seats. Please look into this and let me know what is the issue. If it is booked then send me the details immediately.
          Please do the needful asap.
          -kaustubh
          Jun 17, 2018
          Complaint marked as Resolved 
          Cinepolis India customer support has been notified about the posted complaint.
          Verified Support
          May 06, 2018
          Cinepolis India Customer Care's response           Dear kaustubh Chandorkar,

          Sorry for the inconvenience. Kindly share your contact details, Email ID along with Cinema address at [protected]@cinepolis.com with your ticket number (28142) in the subject line so that our team can assist you.

          Regards
          Team Cinépolis
          Verified Support
          May 16, 2018
          Cinepolis India Customer Care's response           Dear kaustubh Chandorkar,

          We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

          Regards
          Team Cinépolis.
          View replies
          I have booked 3 tickets but the booking was not successful, neither I get a SMS, nor an email but the transaction from my debit card has been done so kindly refund.
          Reply
          Cinepolis India Customer Care's response, May 9, 2018
          Verified Support
          Dear Customer (Utkxr)

          Sorry for the inconvenience. Kindly share your contact number and Email ID along with Cinema address at [email protected] with your ticket number ( 2834) in the subject line so that our team can assist you.

          Regards
          Team Cinépolis
          Cinepolis India Customer Care's response, May 17, 2018
          Verified Support
          Dear Customer (Utkxr),

          We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

          Regards
          Team Cinépolis.
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            A
            adventure123
            from Mumbai, Maharashtra
            May 5, 2018
            Resolved
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            Resolved

            Address: Mumbai City, Maharashtra, 400008

            I booked 2 vip tickets in cinepolis theater bhandup west magnet mall for 10 00 am show of 6th may 2018.
            Problem is i have booked the ticket and payment made is deducted from my bank account but i didnt recieve any itenary of booking.
            Please help me with this concern as my amount 330 is deducted but no ticket received.

            Exact time transaction made or payment made: 6 45 pm on 5th may 2018

            Seat selected: 2 vip seat j2 & j12

            Boi - rs 330 has been debited to your ac * from pos-cinepolis india priv on 05-05-18.
            Jun 16, 2018
            Complaint marked as Resolved 
            Cinepolis India customer support has been notified about the posted complaint.
            Verified Support
            May 07, 2018
            Cinepolis India Customer Care's response             Dear Customer (adventure123),

            Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (28204) in the subject line so that our team can assist you.

            Regards
            Team Cinépolis
            Verified Support
            May 16, 2018
            Cinepolis India Customer Care's response             Dear Customer (adventure123),

            We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

            Regards
            Team Cinépolis.
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              S
              satyam dubasi
              from Hyderabad, Telangana
              May 5, 2018
              Resolved
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              Resolved

              Address: Hyderabad, Andhra Pradesh, 500048

              I could not get tickets so far. Movie is naa peru surya naa illu india, show time 7.15pm on 5th may 2018 at cinepolis attapur hyderabad. Amount had been deducted by jio money wallet. But i did not get the confirmation message. I rereived below shown message from jio wallet.

              You spent rs 450.00 at cinepolisindia.com on 03/05/2018 at 11:26 pm. The transaction id is[protected].
              Jun 20, 2018
              Complaint marked as Resolved 
              Cinepolis India customer support has been notified about the posted complaint.
              Verified Support
              May 07, 2018
              Cinepolis India Customer Care's response               Dear Satyam Dubasi,

              Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (28197) in the subject line so that our team can assist you.

              Regards
              Team Cinépolis
              Verified Support
              May 16, 2018
              Cinepolis India Customer Care's response               Dear Satyam Dubasi,

              We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

              Regards
              Team Cinépolis.
              View replies
              I tried to booked from cinepolis app in mantra mall but tickets not booked but money deducted Reference number:-PG [protected]
              Phone number:-[protected]
              Name-Naveen kumar Raavi

              did not receive my ticket - Comment #3089311 - Image #0
              Reply
              Cinepolis India Customer Care's response, May 9, 2018
              Verified Support
              Dear Naveen Kumar Raavi,

              We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

              Regards
              Team Cinépolis
              I tried to book an 2 tickets in cinepolis app.but the money deducted but tickets not booked.and didnt get any notification in mail also.i checked in spam folder also.
              Mobile number:-[protected].

              did not receive my ticket - Comment #3089343 - Image #0
              Reply
              Good evening. I have tried to book $ tickets for a movie tonight via the Cinepolis site but haven't received a message regarding the ticket booking number. The only has already been credited for my bank acc. Can you please help me asap as my movie is scheduled for 10PM today. Thank you.
              Reply
              Cinepolis India Customer Care's response, Jan 14, 2019
              Verified Support
              Dear Sakhi,

              Sorry for the inconvenience. Kindly share the following information at [email protected] with your ticket number (59094) in the subject line so that our team can assist you

              Contact number.:
              Email ID:
              Cinema location:
              Date of Transaction:

              Regards,
              Team Cinepolis
              Cinepolis India Customer Care's response, Jan 23, 2019
              Verified Support
              Dear Sakhi,

              We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

              Regards
              Team Cinépolis
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                A
                Aditya 114
                from Mumbai, Maharashtra
                May 3, 2018
                Resolved
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                Address: 400076

                30th april, 2018 avengers 10:15 am show in cinepolis bhandup got cancelled.
                Firstly, we were not informed anything and everyone waited for 1 and a half hour inside audi 2.
                Then i was promised the refund within 24 hours but it has been more than 3 days and i am yet to hear anything.
                I have wasted enough time and money.
                There is no number to contact.
                I will formally file a complaint now.
                Jun 6, 2018
                Complaint marked as Resolved 
                Cinepolis India customer support has been notified about the posted complaint.
                Verified Support
                May 06, 2018
                Cinepolis India Customer Care's response                 Dear Aditya(Aditya114),

                Sorry for the inconvenience. Kindly share your contact details and Email ID at [protected]@cinepolis.com with your ticket number (28141) in the subject line so that our team can assist you.

                Regards
                Team Cinépolis
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                  H
                  H_PR
                  from Bengaluru, Karnataka
                  May 3, 2018
                  Resolved
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                  Resolved

                  Address: 560076

                  Hi team,

                  I tried booking on 2 tickets for rs 580/- on 21st april for movie “october” for the show on 22nd april in cinepolis bangalore via cinepolis app.
                  Amt is deducted but ticket booking failed. I have been sending emails about this and also posted in twitter to @indiacinepolis. So far i haven’t received any response from your side.
                  Mob - [protected]; e-mail - pr. [protected]@gmail.com
                  Pls let me know when will you refund?

                  Regards,
                  Harsha
                  Jun 6, 2018
                  Complaint marked as Resolved 
                  Cinepolis India customer support has been notified about the posted complaint.
                  Verified Support
                  May 06, 2018
                  Cinepolis India Customer Care's response                   Dear Harsha (H_PR),

                  We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

                  Regards
                  Team Cinépolis
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                    P
                    Paras Goplani
                    from Bhopal, Madhya Pradesh
                    May 3, 2018
                    Resolved
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                    Resolved

                    Address: 462003

                    Hello,

                    I did a booking on 26/4/18 for the movie 'avenger: infinity wars' for 10:00 pm show at cinepolis, db city mall, bhopal (India). The booking was done through yes bank debit card. Although, the payment was deducted for the booking, never got the tickets booked. Now, it's been 5 dys and i haven't got the refund in my account.

                    Please let me know what do i have to do next to get it.

                    Thank and regards,

                    Paras goplani
                    +[protected]
                    May 20, 2018
                    Complaint marked as Resolved 
                    Cinepolis India customer support has been notified about the posted complaint.
                    Verified Support
                    May 05, 2018
                    Cinepolis India Customer Care's response                     Dear Paras Goplani,

                    Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number (28026) in the subject line so that our team can assist you.

                    Email ID:
                    Transaction ID:

                    Regards,
                    Team Cinepolis.
                    Verified Support
                    May 13, 2018
                    Cinepolis India Customer Care's response                     Dear Paras Goplani,

                    We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                    Regards
                    Team Cinépolis.
                    View replies
                    Hello,

                    The issue has been resolved. This was pretty spot on. Thank you so much.

                    Regards,
                    Paras Goplani
                    Reply
                    Cinepolis India Customer Care's response, May 17, 2018
                    Verified Support
                    Dear Paras Goplani,

                    Thanks for acknowledging us. Please write back to us in case you need any further assistance.

                    Regards
                    Team Cinépolis.
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                      A
                      ajayjain569
                      May 1, 2018
                      Resolved
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                      Resolved

                      Address: 500065
                      Website: [email protected]

                      I have booked tickets from the online, but i haven't receive any email or sms from you
                      Movie : bharat ane nenu
                      Show : 12 30 pm
                      Sudha cinepolis shah ali banda hyderabad 500065
                      Date april 20

                      As tickets booking was failed i have been trying to reach cinepolis but they have very ridiculous and disgusting customer service.

                      Its been 15 days am in contact with them no proper response i received nor i received any refund for the money deduction
                      +5 photos
                      Jun 2, 2018
                      Complaint marked as Resolved 
                      Cinepolis India customer support has been notified about the posted complaint.
                      Verified Support
                      May 02, 2018
                      Cinepolis India Customer Care's response                       Dear Ajay Jain,

                      We understand your disappointment. Please be assured, we are looking into this on priority we'll get back to you soon. Request your understanding in this regard.

                      Regards,
                      Team Cinépolis
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                        D
                        Dushyant2811
                        from Pune, Maharashtra
                        May 1, 2018
                        Resolved
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                        Resolved

                        Address: Pune, Maharashtra, 411021
                        Website: Cinepolis

                        On 14th april i have tried the below 2 transaction (Total inr 1800/-) on cinepolis app to book baaghi 2 ticket at cineppolis westend mall, aundh pune.
                        Both the time booking got failed but payment debited from mobikwik wallet.

                        Order no#[protected] refer the attached image booking#1 inr 900/-
                        Order no#[protected] refer the attached image booking#1 inr 900/-

                        Total inr 1800/-

                        Also refer the snapshot of communication with mobikwik where it is clearly mentioned that payment got successful & it is with cinepolis. Refer the attached communication with mobikwik.

                        Since ticket was not booked hence i will urge cinepolis to credit inr 1800 to mobikwik wallet.

                        It is very bizzare that cinepolis do not have any email id to contact?
                        I have send the email to [protected]@cinepolis.com

                        Thanks & regards,
                        Dushyant jain
                        [protected]
                        [protected]@gmail.com
                        +4 photos
                        Jun 30, 2018
                        Complaint marked as Resolved 
                        Cinepolis India customer support has been notified about the posted complaint.
                        Verified Support
                        May 02, 2018
                        Cinepolis India Customer Care's response                         Dear Dushyant Jain,

                        We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

                        Regards
                        Team Cinépolis
                        May 14, 2018
                        Updated by Dushyant2811                         Cinepolis team,

                        There is no progress it has been already 2 weeks passed, can you let you know what is the blocking point here.

                        Regards,
                        Dushyant Jain
                        [protected]@gmail.com
                        Verified Support
                        May 30, 2018
                        Cinepolis India Customer Care's response                         Dear Dushyant Jain,

                        We do understand your concern. We're investigating the matter from the depth, request you to allow us some time and we'll connect with you soon regarding the same.

                        Regards
                        Team Cinépolis
                        View replies
                        It has been 3 days but no response from Cinepolis Team.

                        May i urge you to do the needful quickly
                        Reply
                        Cinepolis India Customer Care's response, May 5, 2018
                        Verified Support
                        Dear Dushyant Jain,


                        Please be assured that our team is working on your concern. Request you to allow us some time, you will be contacted shortly in this regard.

                        Regards
                        Team Cinépolis
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                          S
                          Sruthik
                          from Dharmapuri, Tamil Nadu
                          May 1, 2018
                          Resolved
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                          Resolved

                          My booking for amount of rs.572.34 was deducted twice with 2 bookings on 1st may for dhiya movie at fun cinemas coimbatore but did not receive any confirmation mail or message. I would like you to refund the amount as soon as possible.

                          Email: [protected]@yahoo.com
                          Amount to be refunded: rs. 1144.68 (2bookings)

                          Would be great if you can provide your contact number for simpler communication.
                          Jun 5, 2018
                          Complaint marked as Resolved 
                          Cinepolis India customer support has been notified about the posted complaint.
                          Verified Support
                          May 02, 2018
                          Cinepolis India Customer Care's response                           Dear Customer (Sruthik),

                          Sorry for the inconvenience. Kindly share your contact number at [protected]@cinepolis.com with your ticket number (27677) in the subject line so that our team can assist you.

                          Regards
                          Team Cinépolis
                          View replies
                          Requested the staff to reduce AC as it is extremely cold. We are in AUDI 7 watching AVENGERS...we are not able to watch and enjoy because of the uncomfortable and discomfort...
                          Horrible experience...
                          Last time watching a movie in cinepolis
                          BACK TO PVR
                          cinepolis
                          Eta mall binneypet
                          Bangalore
                          Zero star for the experience
                          Reply
                          Cinepolis India Customer Care's response, May 5, 2018
                          Verified Support
                          Dear Customer (MovieAvengers),

                          Sorry for the inconvenience. Kindly share your contact details and Email ID at [email protected] with your ticket number (28040) in the subject line so that our team can assist you.

                          Regards
                          Team Cinépolis
                          Cinepolis India Customer Care's response, May 13, 2018
                          Verified Support
                          Dear Customer (MovieAvengers),

                          We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                          Regards
                          Team Cinépolis.
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                            H
                            hello sam
                            from Dharmapuri, Tamil Nadu
                            May 1, 2018
                            Resolved
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                            Resolved

                            Address: Coimbatore, Tamil Nadu, 641035

                            Booked two tickets for avengers today morning,. At fun mall coimbatore. Yet to receive sms or email for my booked tickets. Kindly heip us to proceed. Even we got the tickets confirmed booking number 4010965 and booking id wpnxsid. As we are in the idea that we will receive tha sms, waiting for the same. Not yet received anything sofar. Need an sms for the same. Help us either way to solve the issue.
                            Jun 15, 2018
                            Complaint marked as Resolved 
                            Cinepolis India customer support has been notified about the posted complaint.
                            Verified Support
                            May 02, 2018
                            Cinepolis India Customer Care's response                             Dear Customer (hello sam),

                            Sorry for the inconvenience. Kindly share your contact number, Email ID along with Cinema address at [protected]@cinepolis.com with your ticket number (27682) in the subject line so that our team can assist you.

                            Regards
                            Team Cinépolis
                            Verified Support
                            May 10, 2018
                            Cinepolis India Customer Care's response                             Dear Customer (hello sam),

                            We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                            Regards
                            Team Cinépolis.
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                              N
                              na9man
                              from Jaipur, Rajasthan
                              May 1, 2018
                              Resolved
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                              Address: Jaipur, Rajasthan

                              I have tried to make a purchase of movie tickets for infinity war (28/04/2018) from your online portal on 22/04/2018 from my credit card but the transaction failed and my credit card was billed for rs. 930/- and its been 8 days since then i have checked my email thoroughly and sms too i have not received any sort of communication in regards to the correction of this transaction. Please refund the amount. Please find details i used when trying to book my ticket below.

                              Name - naman goyal
                              Number - [protected]
                              Email.com - [protected]@gmail.com

                              —

                              Thanks and regards
                              Naman goyal
                              M: [protected]
                              Jun 5, 2018
                              Complaint marked as Resolved 
                              Cinepolis India customer support has been notified about the posted complaint.
                              Verified Support
                              May 02, 2018
                              Cinepolis India Customer Care's response                               Dear Naman Goyal,

                              We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

                              Regards
                              Team Cinépolis
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                                J
                                Jayaprabha001
                                from Avinashi, Tamil Nadu
                                May 1, 2018
                                Resolved
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                                Address: Coimbatore, Tamil Nadu, 641004

                                We have a bad experience in cinepolis theatre coimbatore. The building construction is not yet completed but they are screening the movie without caring the consumers life. The rain water is pouring from the roof while watching the movie. Almost our phone and personal things are damaged due to the rain water. Y the people r not caring the consumers safety or they r caring only to making the money? What is the solution? Will they take steps after loosing so many lifes.
                                +6 photos
                                Jun 15, 2018
                                Complaint marked as Resolved 
                                Cinepolis India customer support has been notified about the posted complaint.
                                Verified Support
                                May 02, 2018
                                Cinepolis India Customer Care's response                                 Dear Jayaprabha,

                                Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (27680) in the subject line so that our team can assist you.

                                Regards
                                Team Cinépolis
                                Verified Support
                                May 10, 2018
                                Cinepolis India Customer Care's response                                 Dear Jayaprabha,

                                We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                                Regards
                                Team Cinépolis.
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                                  J
                                  Jagrit Sharma
                                  from Bihar Sharif, Bihar
                                  Apr 30, 2018
                                  Resolved
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                                  Website: www.cinepolisindia.com

                                  I was booking movie ticket through website of cinepolis india through email id [protected]@gmail.com but during payment anount was deducted but ticket was not booked and now after i have sent email to cinepolis they are not replying nor refunding my money.
                                  I have sent several emails but after getting a formal reply from their side i have not yet got any valuable reply and support from their side.
                                  For the above issue i have contacted bank but they confirmed me through email that the amount has already been transferred to cinepolis.
                                  +1 photos
                                  Jun 2, 2018
                                  Complaint marked as Resolved 
                                  Cinepolis India customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 02, 2018
                                  Cinepolis India Customer Care's response                                   Dear Jagrit Sharma,

                                  We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

                                  Regards
                                  Team Cinépolis
                                  May 12, 2018
                                  Updated by Jagrit Sharma                                   issue not yet resolved by cinepolis. worst service .
                                  View replies
                                  Kindly tell me the exact date when you will refund my money into my bank account.
                                  Reply
                                  Cinepolis India Customer Care's response, May 5, 2018
                                  Verified Support
                                  Dear Jagrit Sharma,

                                  Thanks for sharing the details with us. Please be assured that we are working on your problem and we will get in touch with you at the earliest to resolve it.

                                  Regards
                                  Team Cinépolis
                                  Cinepolis India Customer Care's response, May 5, 2018
                                  Verified Support
                                  Dear Jagrit Sharma,

                                  Please be assured that our team is working on your concern. Request you to allow us some time, you will be contacted shortly in this regard.

                                  Regards
                                  Team Cinépolis
                                  Its been 9 days since transaction and till now no action has been taken nor a proper mail comminication i have received from your end.
                                  Kindly being a responsible company give a valuable reply and take necessary action in this regard.
                                  Reply
                                  worsy service from cinepolis.. the problem is not yet resolved.
                                  Reply
                                  Cinepolis India Customer Care's response, May 12, 2018
                                  Verified Support
                                  Dear Jagrit Sharma,

                                  We understand your disappointment. Please be assured, we are looking into this on priority we'll get back to you soon. Request your understanding in this regard.

                                  Regards
                                  Team Cinépolis
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                                    J
                                    jayesh pansare
                                    from Mumbai, Maharashtra
                                    Apr 30, 2018
                                    Resolved
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                                    Address: Thane, Maharashtra, 400601
                                    Website: cinepolis india android application

                                    I have booked tickets for avengers movie ahow at cinepolis viviana vip thane for 1st may 2018 morning 9.50 am show. amount is deducted from my account but i didn't receive any tickets. wht should i do in this case, how do i knw if my ticket is confirmed? i tried calling all customer care numbers available online but none them answered. should i visit theater before the show?
                                    Jun 5, 2018
                                    Complaint marked as Resolved 
                                    Cinepolis India customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 02, 2018
                                    Cinepolis India Customer Care's response                                     Dear Jayesh Pansare,

                                    We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

                                    Regards
                                    Team Cinépolis
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                                      S
                                      sb2018
                                      from Mumbai, Maharashtra
                                      Apr 30, 2018
                                      Resolved
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                                      Resolved

                                      Address: Thane, Maharashtra, 400607
                                      Website: www.cinepolisindia.com

                                      I had booked two tickets of avengers infinity war for tuesday, may 1, 2018 on 28/04/2018 (Saturday) at 10:10 am on-line from cinepolis india website for 12:30 show at 3d atmos at cinepolis, viviana mall, thane.
                                      But till date i had not received any mail or sms of my tickets though the amount was deducted from my credit card.
                                      I had also received the massage of the amount spend from my credit card.
                                      I immediately require the confirmation of my pending tickets for the above mentioned show.
                                      Jun 14, 2018
                                      Complaint marked as Resolved 
                                      Cinepolis India customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 02, 2018
                                      Cinepolis India Customer Care's response                                       Dear Customer (sb2018),

                                      Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (27683) in the subject line so that our team can assist you.

                                      Regards
                                      Team Cinépolis
                                      Verified Support
                                      May 10, 2018
                                      Cinepolis India Customer Care's response                                       Dear Customer (sb2018),

                                      We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                                      Regards
                                      Team Cinépolis.
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                                        M
                                        mukuljha
                                        from Patna, Bihar
                                        Apr 30, 2018
                                        Resolved
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                                        I tried to book two tickets for Rs 400 for movie October in Cinepolis Patna for 9.20 pm show on 24 April. I booked at around 7.53pm through my SBI CREDIT CARD. The payment of Rs 400 got debited but the tickets couldn’t be generated. My registered mobile no is [protected], MUKUL KUMAR JHA. Please refund Rs 400 to my credit card.
                                        Then on 26 April at 1.45 am Rs 400 and again Rs 400 got debited from the same Credit card although I was not transacting .. I was sleeping and in the morning I saw the message from my SBI CREDIT CARD. How it happened puts a serious question on the security of your site. I am a priviledged card holder of cinepolis since its inception at P&M Mall, Patna.
                                        Please revert credit the total amount of Rs 400+400+400= Rs 1200 to my above Credit Card at the earliest
                                        - MUKUL KUMAR JHA
                                        Jul 8, 2018
                                        Complaint marked as Resolved 
                                        Cinepolis India customer support has been notified about the posted complaint.
                                        Verified Support
                                        May 02, 2018
                                        Cinepolis India Customer Care's response                                         Dear Mukul Kumar Jha,

                                        Sorry for the inconvenience. Kindly share your Email ID at [protected]@cinepolis.com with your ticket number (27686) in the subject line so that our team can assist you.

                                        Regards
                                        Team Cinépolis
                                        Verified Support
                                        May 10, 2018
                                        Cinepolis India Customer Care's response                                         Dear Mukul Kumar Jha,

                                        We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                                        Regards
                                        Team Cinépolis.
                                        May 14, 2018
                                        Updated by mukuljha                                         I have not received Rs 1200 in my credit card till now at 12.09 pm on May 14, 2018. Please inform me about your steps having taken. My ticket number is 27686
                                        Verified Support
                                        May 30, 2018
                                        Cinepolis India Customer Care's response                                         Dear Mukul Kumar Jha,

                                        You have been requested by us earlier to let us know about your concern and details. If your concern is still not resolved kindly share your Email ID at [protected]@cinepolis.com so that we can assist you better.

                                        Regards
                                        Team Cinépolis.
                                        Verified Support
                                        Jun 07, 2018
                                        Cinepolis India Customer Care's response                                         Dear Mukul Kumar Jha,

                                        We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                                        Regards
                                        Team Cinépolis.
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