[Resolved] Citrus Payment Solutions — amount not credited to my bank account

Ranjith D

from Cherthala, Kerala

Address:

Chennai, Tamil Nadu, 600061

My citrus mailid [protected]@gmail.com
Contact no. [protected]

I credited 3000rs to my citrus wallet on 10th feb, and again i transferred that amount to my bank account. Still now i didn't got that amount to my bank account. Why you guys cheat us like this, if this is not solved, ill login a police complaint against your company.

Bank account details are as follows

Icici bank
Name: ranjith d
Account no:[protected]
Ifsc code: icic0001082

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Mar 22, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 16, 2018

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Comments

Randhir Panwar

from Thanesar, Haryana

I had Made A payment Of RS. 5461 On 15/01/2018 to Bajaj Allainz insurance against policey No.3673747 for insurance premium. The amount was debited from my a/c Vide transaction cited under subject but not credited against my policy. please get return the above amount in my SBI A/c NO. [protected].