[Resolved] Citrus Payment Solutions — application form for comedk was unsuccessful but cash was deducted | |||
Hi, We had to apply for comedk exam all was done even transaction through citrus pay was done through hdfc bank we got the message aslo. But we got message that our application was unsuccessful. So please do the needful. I have mailed to citrus [protected]@payu.in so please do the needful when will i get the amount back of rupees 1527. If you have any contact number of your company please send Was this information helpful? | |||
Mar 29, 2019 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support Feb 25, 2019 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team | |||
 3 Comments | |||
Comments
Sir I had recharged my sundirect DTH tho mysundirect app while I made payment thorough upi I got a link as a message from your company name... I have been made that transaction of 212 rs... Money is debted from my account and it shown like your transaction was successful, but still recharge was not done..
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PayUMoney Customer Care's response, Mar 6, 2019
Hi,
We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Team PayU
We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Team PayU
Citrus Payment Solutions Customer Care's response, Mar 6, 2019
Verified Support
Hi,
We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
I've made a payment of Rs. 1600 towards Comedk on 29th of February 2020 through Citrus payment portal, in the end 'Payment was unsuccessful' message was shown but the amount was debited from my account. i'hv done payment through UPI.
UPI Ref No[protected]
Please resolve the problem at the earliest.
UPI Ref No[protected]
Please resolve the problem at the earliest.
Citrus Payment Solutions Customer Care's response, Mar 3, 2020
Verified Support
Hi Dayanand,
We regret the inconvenience caused.
Your transaction with Citrus ID UPI6749460294767695211 processed on 29th Feb 2020 for Rs. 1600 was a failed transaction. The amount has been refunded to your source account on 2nd Mar 2020 and shall reflect into your account within 3 to 5 working days (excluding Saturday, Sunday and bank holiday).
Feel free to write to us if any other information is required.
Regards,
Citrus Support Team
We regret the inconvenience caused.
Your transaction with Citrus ID UPI6749460294767695211 processed on 29th Feb 2020 for Rs. 1600 was a failed transaction. The amount has been refunded to your source account on 2nd Mar 2020 and shall reflect into your account within 3 to 5 working days (excluding Saturday, Sunday and bank holiday).
Feel free to write to us if any other information is required.
Regards,
Citrus Support Team
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Transaction ID given from my bank is VT190450065006940000082
Please resolve the problem at the earliest.
We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team