[Resolved] Citrus Payment Solutions — fraudulent transfer of money from my sbi debit card from somebody into your citruspay kotak mumbai account

MOHINI MISRI

from Noida, Uttar Pradesh

Address:

YOGINDER SAPRU, HOUSENO. 134, SECTOR -5, TRIKUTA NAGAR, JAMMU (TAWI), 180014

Your fraudulent customer used my sbi debit card no. 459155xxxx1747 & transferred the amount into your citruspay kotak mumbai.
The details are as follows:-
Amount withdrawn & transferred to your end - rs.45, 000/=
Date of transaction - 24/05/2019.
Transaction no.[protected].
I am attaching herewith following documents in support of my claim :-
1. Copy of bank statement
2. My aadhar card
3. My pan card
You are requested to please refund & transfer the amount, of rs.45, 000/= to my savings bank account of yoginder sapru, account no. [protected], ifsc code : sbin0003132.
Name; yoginder sapru
Contact no. [protected]
Mail id : [protected]@gmail.com

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Jul 3, 2019

Complaint marked as Resolved

Verified Support

May 30, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team