[Resolved] Citrus Payment Solutions — I am complaining about money hacked from my bank account by fraud caller | |||
I received a call from fraud caller saying that I am calling from SBI Bank and asked me to give my ATM last 4 digit number otherwise my bank account will be blocked for 6 months. I frightened and give my ATM last 4 digit number. Immediately I received OTP message in my mobile and the fraud caller asked for OTP number which I gave to him and immediately I received another message in which Rs 25000 was debited to my account. So I request to kindly help me to recover my hacked amount of Rs 25000/- from my bank account. The reference number is OTHPG[protected] CITRUSPAY KOTAK MUMBAI DATED - 17.06.2019. My mobile number is [protected] Was this information helpful? | |||
Aug 5, 2019 Complaint marked as Resolved Verified Support Jul 01, 2019 Citrus Payment Solutions Customer Care's response Hi, Please note that all transactions processed through Citrus payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after a 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and Citrus will not be liable for any loss arising due to any such unauthorized transaction/s. In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your bank that has issued you Credit card/Debit card /Savings Bank. Your Bank shall facilitate you on the further process. Regards, Citrus Support Team. | |||
 7 Comments | |||
Comments
Dear sir,
I am Deepak Gupta, I received fraud call from a number [protected] his name is Rahul kumar Sharma calling from atm head office he was saying that my atm card is blocked so he asked me the details of atm card, he send me message for pin code and withdraw Rs 25000/- twice i.e., total 50000/- from my account message details
1st msg
698628 is your One Time Password for online purchase of Rs 25000.00 at CITRUSPAY KOTAK thru State Bank Debit Card ending 8636. Don't share this with anyone
2nd msg
787057 is your One Time Password for online purchase of Rs 25000.00 at CITRUSPAY KOTAK thru State Bank Debit Card ending 8636. Don't share this with anyone
Sir plz help me this money i kept for my mom treatment she is at hospital
Plz sir i m helpless
Plz refund my money
Thanking u
Deepak Gupta
Mob. No. [protected]
I am Deepak Gupta, I received fraud call from a number [protected] his name is Rahul kumar Sharma calling from atm head office he was saying that my atm card is blocked so he asked me the details of atm card, he send me message for pin code and withdraw Rs 25000/- twice i.e., total 50000/- from my account message details
1st msg
698628 is your One Time Password for online purchase of Rs 25000.00 at CITRUSPAY KOTAK thru State Bank Debit Card ending 8636. Don't share this with anyone
2nd msg
787057 is your One Time Password for online purchase of Rs 25000.00 at CITRUSPAY KOTAK thru State Bank Debit Card ending 8636. Don't share this with anyone
Sir plz help me this money i kept for my mom treatment she is at hospital
Plz sir i m helpless
Plz refund my money
Thanking u
Deepak Gupta
Mob. No. [protected]
Citrus Payment Solutions Customer Care's response, Jun 28, 2019
Verified Support
Hi,
Please note that all transactions processed through Citrus payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after a 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and Citrus will not be liable for any loss arising due to any such unauthorized transaction/s.
In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your bank that has issued you Credit card/Debit card /Savings Bank. Your Bank shall facilitate you on the further process.
Regards,
Team Citrus
Please note that all transactions processed through Citrus payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after a 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and Citrus will not be liable for any loss arising due to any such unauthorized transaction/s.
In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your bank that has issued you Credit card/Debit card /Savings Bank. Your Bank shall facilitate you on the further process.
Regards,
Team Citrus
Dips Gupta's reply, Jun 28, 2019
Sir actually that is fraud transactions he have taken my money saying that my atm is not working so I scared becoz i need money for my mom treatment so I given that otp without reading the msg...plz sir try to understand
Plz cancelled that transactions and refund my money...
Atleast Rs 40000/- plz i m requesting..for my family
Contact no. 6296972006
Plz cancelled that transactions and refund my money...
Atleast Rs 40000/- plz i m requesting..for my family
Contact no. 6296972006
For above comment plz find the attachment
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Citrus Payment Solutions Customer Care's response, Jul 1, 2019
Verified Support
Hi,
Please note that all transactions processed through Citrus payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after a 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and Citrus will not be liable for any loss arising due to any such unauthorized transaction/s.
In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your bank that has issued you Credit card/Debit card /Savings Bank. Your Bank shall facilitate you on the further process.
Regards,
Team Citrus
Please note that all transactions processed through Citrus payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after a 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and Citrus will not be liable for any loss arising due to any such unauthorized transaction/s.
In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your bank that has issued you Credit card/Debit card /Savings Bank. Your Bank shall facilitate you on the further process.
Regards,
Team Citrus
Dips Gupta's reply, Jul 2, 2019
Sir i agree that I have given otp but that was actually he have done fraud with me..
Sir i was not known about this process
Plz help me
Plz cancel his order and don't deliver his material and plz refund my money atleast Rs 40000/-
Sir i was not known about this process
Plz help me
Plz cancel his order and don't deliver his material and plz refund my money atleast Rs 40000/-
Transacion No : [protected]
14-jun-2019 15:35:08
Amount : 772
Merchant Type : Citrus
Please Refund my blance sir
14-jun-2019 15:35:08
Amount : 772
Merchant Type : Citrus
Please Refund my blance sir
Citrus Payment Solutions Customer Care's response, Jun 29, 2019
Verified Support
Hi,
We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
I'm recharged with my sun direct app, I had not yet updated my recharge...
Citrus Payment Solutions Customer Care's response, Jun 29, 2019
Verified Support
Hi,
We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
Dear Sir/ Mam,
As per your desire details
To track the transactions is send in mail ([protected]@payu.in )
Plz process forward and refund the money
Plz help me
Deepak Gupta
Mob. No. [protected]
As per your desire details
To track the transactions is send in mail ([protected]@payu.in )
Plz process forward and refund the money
Plz help me
Deepak Gupta
Mob. No. [protected]
30/6/2019 fraud transaction by ur customer and deducted money from my bank account ATM card.many email send me in ur email but not satisfied email by yoy
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I am Deepak Gupta, I received fraud call from a number [protected] his name is Rahul kumar Sharma calling from atm head office he was saying that my atm card is blocked so he asked me the details of atm card, he send me message for pin code and withdraw Rs 25000/- twice i.e., total 50000/- from my account message details
1st msg
698628 is your One Time Password for online purchase of Rs 25000.00 at CITRUSPAY KOTAK thru State Bank Debit Card ending 8636. Don't share this with anyone
2nd msg
787057 is your One Time Password for online purchase of Rs 25000.00 at CITRUSPAY KOTAK thru State Bank Debit Card ending 8636. Don't share this with anyone
Sir plz help me this money i kept for my mom treatment she is at hospital
Plz sir i m helpless
Plz refund my money
Thanking u
Deepak Gupta
Mob. No. [protected]