[Resolved] Citrus Payment Solutions — I did a purchase on Zara using UPI through citrus solutions the money got deducted but it didnt reach Zara I want a refund. | |
I was placing an order on zara india online on 31 October 2021 and had opted for payment via UPI. Upi transaction Id:[protected] To: CITRUS SOLUTIONS PVT LTD [protected]@axisbank From: Manad Khair (HDFC BANK) Google Transaction Id:CICAgOCW8tifSQ I then did the payment through google pay for which zara had used citrus payment gateway. I did the transaction via [protected]@okhdfc the money got debited from my account but zara did not received the amount. So zara cancelled the order from their side as it kept pending I haven’t been initiated a refund and no sign of refund from zara because they haven’t received it. Please Kindly check my concern and give me refund of my money at the earliest. Was this information helpful? | |
Nov 4, 2021 Complaint marked as Resolved The company emailfe me from [email protected] and asked for my contact number for further resolution of the issue, then I received a call from +91 20673141401 (company system number) they verified me and asked about the issue and sent me the money on the same day (2nd November 2021) since the money had debited(31 October 2021). Verified Support Nov 01, 2021 Citrus Payment Solutions Customer Care's response Hi! As checked, this transaction has been reversed back to source account on 01/11/2021 via RRN[protected]. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).
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Will anyone respond please?
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I was placing an order on Zara India on 7 November 2021 and had opted the payment via UPI.
Upi transaction Id:[protected]
To: CITRUS SOLUTIONS PVT LTD
[protected]@axisbank
From: Akshwarya Gupta (Central bank of India)
Google Transaction Id:CICAgOC2gu2zLw
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@oksbi the money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it kept pending
I haven’t been initiated a refund and no sign of refund from zara because they haven’t received it.
Please Kindly check my concern and give me refund of my money at the earliest.
Upi transaction Id:[protected]
To: CITRUS SOLUTIONS PVT LTD
[protected]@axisbank
From: Akshwarya Gupta (Central bank of India)
Google Transaction Id:CICAgOC2gu2zLw
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@oksbi the money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it kept pending
I haven’t been initiated a refund and no sign of refund from zara because they haven’t received it.
Please Kindly check my concern and give me refund of my money at the earliest.
Citrus Payment Solutions Customer Care's response, Nov 12, 2021
Verified Support
Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query. Regards, Team Citrus
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