[Resolved] Citrus Payment Solutions — non receipt of credit by the merchant bur account has been debited | |
Dear sir, When i try to make the payment through icici eazypay gate wayfor my son's Hostel fees, after sometime, i got a message that the session is timed out. However my account has been debited and the receipt is not generated for My son's hostel fees at amrita univiersity. I give below the details for Your reference: Name of the student: sai brahadeesh b. Regn number:[protected]. Parent name: r. Balu, Mobile number:[protected].. Mail id: [protected]@gmail.com. Academic year - 2018-19. Institution name: amrita university, coimbatore. Course : btech. Transation id: inb/[protected]/citrus payment solutions. Amount: rs.92015/* Date: 10/06/2018. Payment bank: axis bank, thillai nagar, trichy. Paid by: r. Balu, a/c no: [protected]. Kindly check the details and revert back to us. Yours sincerely, R. Balu, F/o b. Saibrahadeesh, Was this information helpful? | |
Jul 12, 2018 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support Jun 11, 2018 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team | |
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+91 20 6731 4141
3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
i booked bus ticket essar through citrus web on[protected] its debited 2 times. 1st time i getting error but money debited so i have do more time i getting ticket. but amount not credited on my account. the banker said problem is citrus side. so please refound my money. and replay me.
We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team