[Resolved] Citrus Payment Solutions — Payment Not Credited to Beneficiaries (Videocon D2H) account

Kailas Mehendale

Sep 22, 2021

Address:

C2&3 MELODY COOP HSG.SOC., 12 I.C.S. COLONY, Near Bhosale Nagar

On 15th Sept. I tried to pay annual subscription of Rs.6330/- Videocon D2H.
The Payment was being made through Bank Of India net banking facility.
Kindly find attached screen shots taken during transaction. My account has been debited by Rs.6330/- but Videocon Account has not recd. any credit. It is now nearly 8 days since the payment was initiated the account also has not got updated.
Kindly initiate the refund at once.
Regards,
Kailash Mehendale
[protected]
[protected]@gmail.com

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Oct 23, 2021

Complaint marked as Resolved

Verified Support

Sep 22, 2021

Citrus Payment Solutions Customer Care's response Hi! We are not able to trace any transaction with the given information. Please share below mentioned details for further assistance.
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used