[Resolved]  Citrus Payment Solutions — refund from zomato

Address:32 A Bansilalpet, Secunderabad, Near jabber complex, Hyderabad, Andhra Pradesh, 500003

On 8th June, I have ordered from zomato by payment from lazy pay.
Amount was Rs, .533
As the delivery was very late
Zomato have refunded the amount of Rs. 533 to my layaway account on 12th June.
Before that I have cleared all the payment to lazy pay.
So I had 533 excess amount in my account.
This I have confirmed b 4th talking to lazy pay customer care services
But now it shows that i have to pay Rs. 522.
Where that amount has to be adjusted in excess.
Customer care number is not getting connected
Kindly call to clarify
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Aug 5, 2019
Complaint marked as Resolved 
Verified Support
Jul 05, 2019
Citrus Payment Solutions Customer Care's response
Hi,

We'd suggest you to please write to us at [protected]@lazypay.in along with your registered contact details and our team shall surely help you on this.

Regards,
Team LazyPay
Complaint comments 

Comments

Please solve the issue as soon as possible sundirect dth was not recharged till now amount was funded in your account

Citrus Payment Solutions Customer Care's response, Jul 5, 2019
Verified Support
Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team
Citrus Payment Solutions Customer Care's response, Jul 5, 2019
Verified Support
Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team
I have recharged of 212 on sundirect app by amazon upi, transfer is successful. but, In citrus app that is sundirect app showed illigal transaction. And there is successful transaction. Money has debited. Please help me. I am including image regarding this. I called every one... But money is credited to citrus upi only. Please help me. Thank you.

Citrus Payment Solutions Customer Care's response, Jul 5, 2019
Verified Support
Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team
Hey,

sorry about the trouble you had to face with us. Kindly write to us at [protected]@lazypay.in and our team will get this checked for you now.

Regards,
Team LazyPay

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