Club Factory — fraud by customer care of club factory

My order wasn’t delivered and when I contacted customer care, they told me that the products were in transit and refund would be initiated by 25-May-2018. Its 30th today and the order was to be delivered on 12th.
Order No. SO18966005

Same think happen with me today. He told me just for confirmation, give me your order details. I given him my order details, then he reply me, your order is canceled, bcz of your address is not fount. we will canceled your order and refund your money, and then you can order again.for refund process you have to share your card details with me, I told him, how I share my card details with you, then he told me, then he ask me you have bhim or tez app, I say yes, I have tez app, then he told me I generated your complaint and your complaint number is 17900. you will get your complaint no, on your phone, Actually he send me request for money i.e 17900 rs, and luckily my other account was default selected and in that account I don't have that much of amount, So I got message your don't have sufficient amount. Then I realized this is fake.

No. of this guy is [protected].

The reason behind this, Club factory customer care number is not correct/available/not reachable which is given on there own website. customer search there number on google, and fraud person take advantage of this, It's my suggestion/request to Club factory plz update correct number on your website. Already you take 10 to 20 for delivery, after long wait, if any issues in delivery service, obviously customer will frustrated and they try to contact.

To
Customer Care
Club Factory.
Dear sirs
Cheating and fraud in the name of online shopping – Club factory – regarding.
I reside at the above address and as part of online shopping I contacted in online for purchase of certain items. And as such we have received certain items from the online shop namely Club Factory. But when contacted them for certain items to be returned/exchanged, ( order number SO[protected] they said they will pay back the amount and asked us our debit card number for making the payment back. Having the idea of receiving the money back, we gave the details. But instead of paying back the money they have withdrawn money from our account. At the first instance they have withdrawn rs 9999/- then immediately we had blocked our card suspecting fraud.
Immediately they called up and asked us that the withdrawn money is done by mistake and that they are returning the money along with the payment and hence they asked another card number to do the transaction, then again we believed and did as they said. They attempted two transactions Rs. 9999 and Rs. 9990. But within ten minits we could realize that they are professional fraudsters and are doing this type of crime in the name of Club factory.com, Gurgaon with much professional skills. We have blocked the second debit card also and reported about the incident to our bankers and in writing gave a letter to them . All these people have spoken in Hindi only.
All the phone calls and messages we have received from the following phone numbers
1. [protected] 2. [protected] 3 [protected] 4. [protected]
5. [protected] *6. [protected] ( A lady calledup from this number claiming her name as Jothi and said she will recover the amount so that she asked our debit card number at 11.30 pm, in the night. ) 7. [protected] Jawanjet found in true caller.( we did not lift this call)
They said different names but in true caller it appeared as RAAJKUMAR, SUSHEEL KUMAR, RAJESH KUMAR, Rahul kumar, Sharma club factory online shopping.
They said they are calling from Gurgaon, but the truecaller identifies that they are in Bihar Bibhuthinagar and Maharastra.
All these fraudsters claimed that they are from the customer care from “ CLUB FACTORY’
The way they approached us is so professional that they have not even given time to think about anything and behaved as if time elapses they cannot transfer the money.
When we asked them to repay the money to our bank either through NEFT or RTGS, they said all their transactions will be done through card only and not in any other mode.
One Mr. Susheel kumar who called up from [protected] ( He is active in whatup also) when asked, why he did fraud to an extent of rs 30000. He replied that he has Rs. 30000 in his account but if we give him another debit card details he will transfer the amount. We did not accept for it and said we will approach the police. He said, ok you can either complain to police or any one, no one can do anything and asked us to contact Customer care of Club factory. Then he switched off his telephone.
The fraudsters we do not know are really from Club factory., ( are may be hired persons from club factory) but are getting more negative image to Clubfactory online shopping. Women in India especially in our locality hesitate and limitations in approaching the police., however we ask you…, is it not your responsibility to focus light on those who are responsible in spoiling and image of your reputation?
We submit the above information for your future action on such fraudsters so that more innocent people particularly women who have passion over online shopping will not fall as prey in their hands. If your technical team help in identifying those culprits., it will help you and so also we will have hope of recovering the lost money.
We request your serious attention and response in this issue.
USHA

Same thing happened with me.they stole my 10000 money...Club factory should banned.plz take necessary actions

Chayanika Devi
Assam

Hi Team,
Just 15 days back I was cheated for 4600 RS. I had to return the product and while the refund was made to app wallet it was withdrawn immediately by someone which I enquired with customer care they said it's been transfered to ptm#.they gave me the number and it was not my number at all. It's from different state and till now I haven't got this resolved by club factory executive. All they say is amount withdrawn and it's hacked by someone. Sorry can't help
Can someone pls help me here.

Hi Team,
Just 7 days back I was cheated for 798 RS. I had to return the product and while the refund was made to app wallet it was withdrawn immediately by someone which I inquired with customer care they said it's been transferred to ptm#.they gave me the number and it was not my number at all. It's from different state and till now I haven't got this resolved by club factory executive. All they say is amount withdrawn and it's hacked by someone. Sorry can't help
Can someone pls help me here

Same experiance I just had what Neha Sirohi faced !!! Somebody withdrawn refund amount of about 1300 from my account to his/her PAYTM wallet as soon as refund came. When enquired with customer care executive, he gave PAYTM account number which is not mine (PhoneNumber:[protected]) ! This number is always switched-off, if you try to call! Customer Care Executive is not ready to resolve this issue and asking to go to Police! They are all fraudsters !!! It is very clear that someone is keeping watch on refund amont and immediately gets swapped away from your account. My argumement has been with them that all refunds MUST go back to same account from where payment is done (any eCom site like, Amazon, Flipkart, Aliexpress, etc. follow the same principal); but they do not want to listen to that. It looks like so many are facing such issues, but no one is able to stop these fraudsters !

hello,
this is me parag kaushik. its really very pathetic for me that i contact many times for refund but still not getting any positive response regarding this.I placed two order no SO[protected] and SO[protected]. Both packet were return. check the refund status and let me know about this. Hoping your quick response.