Clues Network Pvt. Ltd. — Voltas 155cy 1.2 ton 5 star air split conditioner booked through my credit card from shopclues but the product not received yet

Address:

Vadodara, Gujarat, 390014

It is to inform you that I have booked Voltas 155CY 1.2 Ton 5 Star Air Split Conditioner through my credit card from shopclues its standard delivery date was 01st Feb 2016 but the product not received till date. I have many times contacted shopclues customer care they said that you have to wait 48 hours. My first complaint date in 4th Feb 2016, but they didn't take any action till date and now they telling that you have to wait some more time. Shopclues not giving any commitments for product delivery. Further I request them to cancel my product and refund my amount back in to my account, but they were not agreed to this, they said that this not practical to their rules & regulation and you have to wait till the product will delivered. Now I would request you to consider my case as most valuable and also request for justice.