[Resolved]  'HSBC Credit Card - India' — Harassment over call

The HSBC gold card no [protected] issued to me in 2006 was Life time free card. On completion of one year In Sep 07 HSBC charged me Annual fees which I was not aware I paid the entire amount except the annual fees and request HSBC to wave it office but by the time the next bill was generated with Late fees and service charges, in returned I informed HSBC to cancel the card When all other bank offers card free of cost WHY the hell should the customer pay annual fees. The annual fees was reversed in the subsequent bill but the late fees and service charges were not reversed. The same charges got increased every month with late fees.

This issue should be brought in to the notice of Consumer form that Banks are harassing customer even if it is banks mistake.

Why HSBC on realizing there mistake has reversed the annual fees why the other charges not reversed. I have crushed the card and deposited it at the HSBC ATM after that.

Why should the customer pay there hard earned money when he is not at fault. Last year I have written a letter to HSBC and they apolozised on my email id [protected]@sify.com.

HSBC Credit Cards — Harrassment for non of my mistake

Ref: HSBC Credit Card Reference[protected]KMM4339402I123L0KM)‏

Bangalore, 10th July 2009

Mrs. Sathya Srinivasan,
Nodal Officer,
The Hongkong and Shanghai Banking Corporation Limited,
No. 96, Dr. Radhakrishnan Salai,
Mylapore,
Chennai - 600 004.

Re: Case 4803307 - HSBC credit card No. [protected] – Name: Manish Arora

Sub: Incorrect charge on above mentioned card and inability of customer care department to handle this issue appropriately

Respected Madam,

I applied for Balance Transfer facility in July 2007. But due to amount approved was (Rs.12K) less then what I had applied for (Rs.16, 500), I called up HSBC customer care to request them to cancel this request and the draft. They informed me to do not accept the courier, which had already been sent out.

Issue Summary:


In July, I didn’t receive the draft and I informed HSBC customer care about the same. Later on, even after submitting request for cancellation and no accounting/usage of draft, I kept getting charged on statement.

History:

I called up HSBC customer care and on many occasions received calls from them (almost every month in 2008 until November), every time I explained them above mentioned complaint and asked them to investigate it and cancel the charge.


In November month, I received a call from HSBC recovery department from Delhi and we negotiated to settle this charge for a service, which I never availed. And I had to pay Rs.1, 000/- to get rid of this issue and harassment. I was assured by the collector that he will have the NOC letter sent to me. Thereafter, I stopped getting monthly statements or further calls from bank.


Harassment continues after six months:


A couple of weeks back I get a call after six months from HSBC recovery department in Bangalore. And it was very surprising to know that instead of settling this charge they are calling me again and I had to go through the same harassment again and explain him the whole history of this issue.

Yesterday, again I received a call telling that he is from HSBC legal department, threatening me to appear into Chennai court on 15th July or pay principal amount as out of court settlement. In case of failure they will issue a warrant against me.


I request for a proper investigation:

In stead of working towards the closure of this issue appropriately, when asked, customer care has kept harassing me and asking me for money. Because there should be an account payee draft in my name and I have not even encashed it.

I request you to please investigate the issue and clear the charges on above said account.

My relationship with other banks:

I had used many facilities of other banks such as Citibank, HDFC, SBI and Manhattan and I always have been a loyal customer of them. And mainly with Citibank, I had many loans, two credit cards, savings account and a personal loan account is still active. I always made payments to them on time because I know that I am using their service. And I never got any such debt chasing calls from them.

Enclosures:

I attach a copy of a) last HSBC card statement received, b) copy of receipt for payment of rs1000/-, c) request form for balance transfer facility and, d) email communications with HSBC customer care agents.

Awaiting a reply from you:

I would be more than happy to help HSBC bank in their investigation to provide with any further information from my side.

If HSBC customer care does not stop follow up calls or any further harassment, I shall be forced to file a case in Consumer Court against HSBC for this mental harassment I am going through.

I would really appreciate if you could please look into the matter immediately and ask other relevant departments to stop calling me and harassing me every time.

Thanking You,

Yours truly,

Manish Arora

My name default list of CIBIL

I applied for personal loan in HDFC bank .My personal documents verification all are ok but CIBIL not ok .I payed my due with in the date & i surrended my credit card in bank with bank recieved seal .That time i given a request letter to issue the No due certificate .There is no responace i calld to the customer care 100 time & above to issue the no due certificate the told me to call the card recovery department .Each and every time in customer care giving different no to call Here am listing below[protected],[protected],[protected],[protected],[protected],[protected],[pr...⇄ This month each and every day am calling to this all numbers they not responding.I meet the hsbc bank card section excecutive Mr .Karrupaya in coimbatore they thought me iam not incharge for that go to chennai credit card recovary department .I look at chennai credit card recovary department 2 times but they not responsing .I look at RK Salai branch Miss .Subha they thought me to mail the hsbc to remove the name .I mailed there is no responce .Am not getting the statement for last 11 months i informed to customer care .They not responding .Now my balance is zero .Please help to remove my name in the CIBIL .No other bank like fraud hsbc.Please help this is life .

My name default list of CIBIL my card no [protected] global classic visa

I applied for personal loan in HDFC bank .My personal documents verification all are ok but CIBIL not ok .I payed my due with in the date & i surrended my credit card in bank with bank recieved seal .That time i given a request letter to issue the No due certificate .There is no responace i calld to the customer care 100 time & above to issue the no due certificate the told me to call the card recovery department .Each and every time in customer care giving different no to call Here am listing below[protected],[protected],[protected],[protected],[protected],[protected],[pr...⇄ This month each and every day am calling to this all numbers they not responding.I meet the hsbc bank card section excecutive Mr .Karrupaya in coimbatore they thought me iam not incharge for that go to chennai credit card recovary department .I look at chennai credit card recovary department 2 times but they not responsing .I look at RK Salai branch Miss .Subha they thought me to mail the hsbc to remove the name .I mailed there is no responce .Am not getting the statement for last 11 months i informed to customer care .They not responding .Now my balance is zero .Please help to remove my name in the CIBIL .No other bank like fraud hsbc.Please help this is my life matter .I feel that goverment having any other control on credit card issues.customer are being harrassed by hsbc bank.My kind advice to all dont take credit card .

It seems to me that HSBC wants to close the operation and they have started harrassing customers and earn whatever they can before they colose Credit Card Business.

I have the similar cases where they do not own up their misdeed and instead start blaming you. I have made complain to the nodal officer and plan to take them to the court for such haarassment.

Please be in touch and let me know the out come of the case.

Regards
Vijay Kumar
[protected]

HSBC Credit Card — Recovary Department Harassment

Hello Sir,

I am getting call from recovary department asking to pay the amount which I already paid in HSBC bank.

On 11th April, 2009, I paid the total balance amount 48098/- (cross checked with bank for total amount) at HSBC bank in somajiguda, Hyderabad. I asked for the closing letter which they told, they will send through post. I have the payment receipt with me. On the same day i informed to the recovery department about my payment (As per bank employee suggestion).

After 6 month I got call from recovary department saying, there is a balance around 600 (late fee charges) and it become around 6000 after 6 month and asking to pay.

Is this process, To whom i need to compalaint about this. What is my next step ? They are talking all stupid words and as every body knows the recovary department is out sources and they are ready to do any thing.

Please suggest how to handle this.

HSBC Credit Card — HSBC Recovary Department Harassment

Hello Sir,

My Card Number is [protected] which is expired before my last payment.

I have all proof including bills.

I am getting call from recovary department asking to pay the amount which I already paid in HSBC bank.

On 11th April, 2009, I paid the total balance amount 48098/- (cross checked with bank for total amount) at HSBC bank in somajiguda, Hyderabad. I asked for the closing letter which they told, they will send through post. I broken the card and put it into the box along with my closing application date 11/04/2009. I have the final payment receipt. On the same day i informed to the recovery department about my payment (As per bank employee suggestion).

After 6 month I got call from recovary department saying, there is a balance around 600 (late fee charges) and it become around 6000 after 6 month and asking to pay.

Is this process, To whom i need to compalaint about this. What is my next step ? They are talking all stupid words and as every body knows the recovary department is out sources and they are ready to do any thing.

Please suggest how to handle this.

Hi,

One of my Office colleague was a constumer of HSBC credit card, he used the limit and shifted to Mumbai now one day he asked me my mobile number in Orkut, so I scraped it without knwing that HSBC collections agency is tracking him for months, I got lots of calls from the agency who said that my colleague whom i hardly know personally(Just office affairs) said that as I am in delhi i'd be paying his bill of 19000 rs. I called m colleague and asked abt this and he said that he didnt tell anything like this. The agency is calling me to pay his bill, now my concern is why would i pay his bill?. They are putting pressure on me by using filthy language and torturing me mentally. This is really something which is wrong. Did HSBC asked me before alloting him a credit card? Then why are they asking me by lying that my office colleague said i'd be the one who's responsible for the dues.

HSBC is a real bugger.. they delivered my credit card to someone else when I was abroad and when my house was locked. Now they claiming that I have used the card and put me in the CIBIL defaulter list. Stay away from HSBC...

Yes, best advise I can give anyone is to stay away from HSBC India.
My case is similar. I held an HSBC card a year back and now I got a notice from the bank asking me to pay around INR30k. I don't know from where it came from! The bank representatives are not willing to explain how the amount they are talking about got accumulated in the card I cancelled a year back! This is my second bad experience with HSBC Cards. I cancelled the card because of a similar such incident earlier.

my c/c no [protected] naresh gupta in this month bill charges of anuval fees 2000 n 1000 pl ser tax please reversal this charges and cansale the add on card also its not in use since long time

[protected] hyderabad