[Resolved]  HDFC Bank Standard Life Insurance — Policy Surrender issue

Address:

Pune, Maharashtra

Hi,
I had surrendered my policy[protected] on 29-Dec-12 with the required documents at the law college road Pune branch, I have also receipt for the same. But when after a week I asked
customer care about my refund status they said your refund is on hold since copy of your beneficiary's Id is missing in the first place if according to your policy no one can surrender the policy without the required documents (Policy, Policy holder's ID and beneficiary's Id) how can you people give a crape that one of the document is not submitted. Even if it is misplaced by you people(now anything can be expected by you guys) you can’t even bother to communicate it to the customer.
When I enquire the matter with the branch executive (Pune Law college Road) she said all the documents are perfectly fine she herself scanned the documents and sent it to the concern department. Next day customer care gave the same crape beneficiary’s id is missing and branch executive said we have received authorization for your check, by tomorrow we'll dispatch it.

But when today I called the branch executive she said she doesn't know why the concerned department is not approving the process and asked me to discuss the issue with that department representative.
How can you ask the customer to deal with the issue ?
Why don’t you people update the status online?
I mean this is the service which you people provide to your customers..ridiculous.
Why such discrepancy in your representative’s statements? They are just playing blame game. They don't even realize that they are representing the same organization.
They don't even bother about the customers problems and providing the solution they don't even think about it.
-- Deepali Patil
[protected]@indiatimes.com