[Resolved]  ACT Fibernet — not given connection after payment as promised by beam broadband

Address:

Hyderabad, Andhra Pradesh

--- On Sun, 27/2/11, venkatesh warlu <[protected]@yahoo.co.nz> wrote:


From: venkatesh warlu <[protected]@yahoo.co.nz>
Subject: regarding delay in connection as promised
To: [protected]@beamtele.com
Received: Sunday, 27 February, 2011, 9:56 PM


Hi,

I have intrested in your beamtele connetion, because my friend said that your service is good.

When I contacted your call centre(that will contact after 3 minutes calling we should wait for) on 24/02/11 @approximate 5.00pm they(call centre of beam) said that connection of internet will be given with in 2 days.I told them( to your call center) that other internet people are on behind me to take their connection they give connection with in 15 minutes,then also i am fan of you.
Your person Mr.Mohammod Ali Cell:[protected] contacted on 24/02/11 @6.50pm at that time I felt happy for speed response and told that will take connection for 1 year subscrubtion pay ment through credit card.He said that credit card payment should paid at banjarahills office.At the same time I travelled to your office and paid amt rs6000 @7.27pm pay ment ref No.[protected] at your office, and met above person he said that connection will given with in one week.Then I shocked because i thought connection will be with in 2days as ur call centre promised and requested to make earliest.

I have complained to your call centre they have given complaint ticket No.1747961 for internet connection with in 2 days as promised by call centre on 25/02/11.

I have received message of my account no.175549 on 25/02/11 @07:00pm.

After continous follow up I got complaint ticket no.1749726 dt 25/02/11,1751827 dt26/02/11,1755767 dt27/02/11,1755796 dt 27/02/11. meaasage on my mobile No[protected].

On every day diff person will lift at call call center when I call and will be given diffterent connection date, at last i got information on 27/02/11 that will i get connection on 4/02/11only.There is no resollution for customer complaint why u give ticket no. I think it is only eye wash.
Only one question to you that wnen I called to your call centre i[censored] have told that connection will be given with in or after 1 week.I would have not taken your connection.

I have suffered lot in tata photon billed charges then intrested to take your connection and you also making suffer customer.

What should I do.

I have frustated a lot from your commitments to connect your connection.
Pl help me out in this regard please give connection tommorrow on 28/02/11, because I am paying lot to the TATA PHOTON, due to I need internet daily to do work.

I am expecting reply and support to connect internet of yours.

Pl guide me to take decision or cancell of your internet.

With Regards

K.Venkateshwarlu

cell:[protected]