[Resolved]  Aircel — misbehave by customer care executive

CUSTOMER CARE EXECUTIVES — CUSTOMER CARE

HI!
THIS IS VIPIN KUMAR,
MY AIRTEL MOBILE NO.'S ARE [protected],[protected],
MY NO. IS A CORPORATE NO. AND MY OWN COMPANY IS USING MORE THAN 50 CONNECTS BY THE NAME OF SARVOTTAM PUMPS LMT,
SIR I AM USING YOUR SERVICES SINCE A LONG TIME HOWEVER I HAVE BEEN FACING MANY PROBLEMS SINCE FIRST DAY OF NO.,
SIR RECENTY IN LAST YEAR IN DECEMBER ABOUT 9TH, I HAD TO ACTIVATE GPRS ON PHONE SO YOUR EXECUTIVES GAVE ME SOME WRONG INFORMATION ABT IT SO HE MADE ME FOOL SO AFTER A MONTH I HAD BEEN CHARGED WRONGLY AND IF YOU SEE MY ACCOUNT SO I ALWAYS MAKE THE PAY IN TIME MORE THAN THE ACTUAL AMOUNT LOOK MY A/C IS ALWAYS IN MINUS,
I M WORKING IN GENPACT.
I ALSO KNOW WHAT IS CUSTOMER SERVICE.
YOUR EXECUTIVES ABUSED ME EVEN AT YOUR AIRTEL OUTLET OF GREATER KAILASH PART 2 M-22, AND OF MALVIYA NAGAR MAIN MARKET EXECUTIVES MISBEHAVED WITH ME (INSULTED ME IN FRONT OF EVERY EXECUTIVE AND CUSTOMER),
FOR MORE DETAILS SEE MY ACCOUNT OF [protected],
I ALWAYS COMPLAINT AGAINST YOUR EXECUTIVES BUT NO ACTION HAD BEEN TAKEN SO FAR,
STILL I AM USING YOUR SERVICES I DONT KNOW WHY JUST BECOUSE OF YOUR SERVICES,
RIGHT NOW MORE THAN 50 CONNECTIONS OF COMPANY AND 40 CONNECTIONS AT HOME THROUGH RELATIVE WHAT I GIFTED THEM IF I HAD WANTED TO CHANGE IT INTO VODAFONE OR BY OTHER SERVICES SO I W0ULD HAVE DONE IT.
IF YOU CAN UNDERSTAND MY QUERRY SO SOLVE THE PROBLEM CALL ME TO REMOVE THE FAULT.
IF YOU CALL ME SO I WILL TELL YOU ABOUT EXECUTIVES BY NAME WHO MISBEHAVED WITH ME.
SOME EXECUTIVES NAME ARE HERE WHAT I GOT DURING THE CALL AMIT SHARMA ON 17JAN08, 3.40PM, DEVI RAM ON 10JAN08, NEELENDER SHARMA ON THE SAME DAY OF DEVI RAM MR DEVI RAM GAVE WRONG INFO ABT GPRS SO MR NEELENDER SHARMA DISPUTED WITH ME ABT DEVI RAM, MR PANKAJ ON 19JAN08 SAID MY SERVICES WILL BE OPEND WITH AN HOUR BUT STILL IS SAME CONDITION,
MY NO. IS INACTIVE SIR WHAT SHOULD I DO NOW I AM UNABLE TO CALL ANYBODY WITHOUT ANY INFORMATION YOU STOPPED ALL THE SERVICES OF MY CONNECTION........
IF I DIAL FROM MY LANDLINE SO WHOEVER RECEIVES MY CALL HE DISCONNECTS MY CALL THAT ONE KNOWS THAT THIS CALL CANT BE RECORDED....
IF YOU ARE ALSO UNABLE TO SOLVE IT NO MATTER VERY SOON THIS MONTH I WILL GO FOR VODAFONE.
IF YOU GOT IT SO PLEASE CALL ME TILL 7.00PM MON - FRIDAY AND ON SUNDAY-SATURDAY AT ANY TIME PLEASE.....

THANK YOU

VIPIN KUMAR
[protected],[protected]

PLS DO SOMETHING FOR ME.............

HI!
THIS IS VIPIN KUMAR,
MY AIRTEL MOBILE NO.'S ARE [protected],[protected],
MY NO. IS A CORPORATE NO. AND MY OWN COMPANY IS USING MORE THAN 50 CONNECTS BY THE NAME OF SARVOTTAM PUMPS LMT,
SIR I AM USING YOUR SERVICES SINCE A LONG TIME HOWEVER I HAVE BEEN FACING MANY PROBLEMS SINCE FIRST DAY OF NO.,
SIR RECENTY IN LAST YEAR IN DECEMBER ABOUT 9TH, I HAD TO ACTIVATE GPRS ON PHONE SO YOUR EXECUTIVES GAVE ME SOME WRONG INFORMATION ABT IT SO HE MADE ME FOOL SO AFTER A MONTH I HAD BEEN CHARGED WRONGLY AND IF YOU SEE MY ACCOUNT SO I ALWAYS MAKE THE PAY IN TIME MORE THAN THE ACTUAL AMOUNT LOOK MY A/C IS ALWAYS IN MINUS,
I M WORKING IN GENPACT.
I ALSO KNOW WHAT IS CUSTOMER SERVICE.
YOUR EXECUTIVES ABUSED ME EVEN AT YOUR AIRTEL OUTLET OF GREATER KAILASH PART 2 M-22, AND OF MALVIYA NAGAR MAIN MARKET EXECUTIVES MISBEHAVED WITH ME (INSULTED ME IN FRONT OF EVERY EXECUTIVE AND CUSTOMER),
FOR MORE DETAILS SEE MY ACCOUNT OF [protected],
I ALWAYS COMPLAINT AGAINST YOUR EXECUTIVES BUT NO ACTION HAD BEEN TAKEN SO FAR,
STILL I AM USING YOUR SERVICES I DONT KNOW WHY JUST BECOUSE OF YOUR SERVICES,
RIGHT NOW MORE THAN 50 CONNECTIONS OF COMPANY AND 40 CONNECTIONS AT HOME THROUGH RELATIVE WHAT I GIFTED THEM IF I HAD WANTED TO CHANGE IT INTO VODAFONE OR BY OTHER SERVICES SO I W0ULD HAVE DONE IT.
IF YOU CAN UNDERSTAND MY QUERRY SO SOLVE THE PROBLEM CALL ME TO REMOVE THE FAULT.
IF YOU CALL ME SO I WILL TELL YOU ABOUT EXECUTIVES BY NAME WHO MISBEHAVED WITH ME.
SOME EXECUTIVES NAME ARE HERE WHAT I GOT DURING THE CALL AMIT SHARMA ON 17JAN08, 3.40PM, DEVI RAM ON 10JAN08, NEELENDER SHARMA ON THE SAME DAY OF DEVI RAM MR DEVI RAM GAVE WRONG INFO ABT GPRS SO MR NEELENDER SHARMA DISPUTED WITH ME ABT DEVI RAM, MR PANKAJ ON 19JAN08 SAID MY SERVICES WILL BE OPEND WITH AN HOUR BUT STILL IS SAME CONDITION,
MY NO. IS INACTIVE SIR WHAT SHOULD I DO NOW I AM UNABLE TO CALL ANYBODY WITHOUT ANY INFORMATION YOU STOPPED ALL THE SERVICES OF MY CONNECTION........
IF I DIAL FROM MY LANDLINE SO WHOEVER RECEIVES MY CALL HE DISCONNECTS MY CALL THAT ONE KNOWS THAT THIS CALL CANT BE RECORDED....
IF YOU ARE ALSO UNABLE TO SOLVE IT NO MATTER VERY SOON THIS MONTH I WILL GO FOR VODAFONE.
IF YOU GOT IT SO PLEASE CALL ME TILL 7.00PM MON - FRIDAY AND ON SUNDAY-SATURDAY AT ANY TIME PLEASE.....

THANK YOU

VIPIN KUMAR
[protected],[protected]

PLS DO SOMETHING FOR ME.............

VERY BAD EXECUTIVES AND EVEN THE SERVICES
MY NAME IS VIPIN KUMAR
[protected], ALT NO [protected]...........
[protected]@rediffmail.com
THANK YOU BYE BYE.........

i had applied for my pan card.but i have not got it yet. what is the problem i dont know.how should i get it as soon as possible.
AMAR SINGH

AirTel — complaint against irresponsible executive executives and wrong information provided by executives

I have started NOP(Net on Phone) service on my Airtel mobaile no . [protected]
when i started the service the customer care executives told me that you will get unlimited browsing & unlimited dawonloading through the system but after activation of service within few days i found that i could not acces Maps & could not dawonlod videos & songs through this system then i told this problem to customer care executive & techincle dept. but they are refusing to take responsibility and no one providing me satisfied solution but then after i inform customer care executive time to time but they also anable to provide proper informatio. My mobaile bill is due sience 14thnov,2009 but i going to make payment after getting proper solution

Hi,

We regret the inconvenience caused.
Please help us with your Aircel Mobile number so that we can forward your details to the concerned department and get your issue resolved.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

You can also get in touch with us at https://twitter.com/Aircel or you can write to [protected]@aircel.co.in



Thanks!
Team Aircel India

Like Sharad, Exactly May 30th 2013, at 10.04 am I received a message that "Aircel Freind zone is activated at Rs.30. You will soon start receiving the alerts everyday for 30 days". I was shocked because I didnt activate that.

Then I tried to call Customer care. The IVR told that all the executives are busy and try again. After a reasonable time interval i tried but the same response.. I tried several times and got irritated. Immediately i tried with another aircel number customer care is connected with no waiting. I think this is also a trick to avoid such complaining customers to retain the stolen money.

After connect a person spoke me. That Irresponsible executive repeatedly saying same answer without hearing what i am telling. He is speaking like robot. Speaking like damaged record disk...

I said please help to deactivate and refund... Suddenly he unsubscribed on 2.02 pm and told refund is impossible. while we speaking, he pretended like no signal... I am not get you sir ... I cant hear you sir... Are you there sir... and he cut the call. But still I am on the line and telling Hello Hello...I can hear, speak speak... That cunning executive cut call by plan... Very worst event by Aircel Customer care

After some times, Again I tried from another number, some other guy attended and said it was activated through IVR. I argue with him I was not received any call like that from aircel because i was registered in DND and I didnt call to that Friend zone number.. But he also repeated the same thing that is it is only activated through IVR without understanding what we were say..

Please train your Customer care executives how to speak with customers. I am a customer with aircel for more than 5 years. Its Annoying..

After a force he took complaint and my complaint id is 1-[protected]. I dont know how he took complaint but this is my original complaint. Without my request Friend zone service is activated and this should be de activated and i want refund.

I know that compliant number is enough to follow and resolve complaint

after i checked aircel website, there is lot of confirmations and steps to activate friend zone. But i did nothing on those steps. How come possible to activate?

Because of those Customer care executives, I registered my number to PORT through MNP( porting code DT733352) . If my problem does not solved, I will migrate surely.

You can check all my call list to know such special number call is received or dialed.