[Resolved]  Airtel — CANCELLATION OF INTERNET CONNECTION. APPLICATION NUMBER : CH1098611.

Address:

Chennai, Tamil Nadu

Dear Sir,

Still i didn't get the proper response from the Airtel broadband team.

So, kindly do the needful.

Thanks and Regards,
S.Jaiganesh


fromjai ganesh <[protected]@gmail.com>
[protected]@airtel.in,
care.[protected]@airtel.in,
nodal.[protected]@airtel.in,
appellate.[protected]@airtel.in

ccSrinivasan-Product Inspection-TIDC-Amb <[protected]@tii.murugappa.com>,
srinivasanr rosemudhaliar <[protected]@gmail.com>

dateWed, Dec 8, 2010 at 9:51 PM
subjectRe: CANCELLATION OF INTERNET CONNECTION. APPLICATION NUMBER : CH1098611. [|BAL|Qrc2404085|]
mailed-bygmail.com

hide details 9:51 PM (17 hours ago)

Dear Mr.K.G.Delhi Kumar,

We have given the cancellation on 22-Nov-2010, but now your mail is saying 7/12/2010.

As per the record, my Cheque payment will be received within 15 working days. Already 15 days is up.

Make a note of it: If my payment has not received by tomorrow, definitely I will take the tremendous action on you.

Send your escalation matrix soon...................... Because I am not in a position to interact with you people.

Jaiganesh.S
[protected].



- Hide quoted text -
On Wed, Dec 8, 2010 at 5:06 PM, <[protected]@airtel.in> wrote:

Dear Customer,

Thank you for writing to Airtel .

With reference to your e-mail dated 07/12/2010, you have expressed your concern regarding refund for your New connection.

We would like to inform that your concern has been registered with us with the reference number and the same will be addressed by 16-DEC-2010 10:00 AM.

Please do write in for any further assistance.


warm regards,
K.G. Delhi Kumar
customer care executive
bharti airtel limited.

Now register your Fixedline & Broadband related Request & Complaint through interactive sms.For menu options, sms <MyAirtel> to 121 from your registered Airtel mobile. To register pls call 121 from your Fixedline



[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 07/12/2010 05:56:45 PM
Subject: Re: CANCELLATION OF INTERNET CONNECTION. APPLICATION NUMBER : CH1098611. [|BAL|Qrc2282108|]

Dear Team,



Still i didnt receive any Cheque from your side. As per the
discussion with your customer care executive, my Cheque payment will be
received within 15 working days................... but 13days
ago.................



What action you have taken from you side? And send me your
escalation details.



I am losing my control........... I need an immediate call from
your customer care executive.



Regards,

S.Jaiganesh.

[protected].
On Wed, Nov 24, 2010 at 12:54 AM, <[protected]@airtel.in>wrote:
Dear Customer,

Thank you for writing to Airtel Telemedia Services.

With reference to your e-mail dated 23/11/2010, you have expressed concern
regarding delay in resolution of your complaint for your Airtel new connection.

We would like to inform that your concern regarding refund is already
registered with reference number 40070794 and same is under process.

Our team is working on this and our executive will revert to you shortly.

We seek your cooperation in this regard.

Please do write in for any further assistance.


Warm Regards,

Yeruva Suresh Reddy
Customer Care Executive
Bharti Airtel Limited

Now register your Fixedline & Broadband related Request & Complaint through
interactive sms.For menu options, sms to 121 from your registered
Airtel mobile. To register pls call 121 from your Fixedline


[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtel.in
Cc: [protected]@tii.murugappa.com
Sent: 23/11/2010 03:58:18 PM
Subject: Re: CANCELLATION OF INTERNET CONNECTION. APPLICATION NUMBER :
CH1098611. [|BAL|Qrc2277213|]

Dear Team,



If there is no Feasibility for the customer, please don¿t make them
fake. Because, we too having the lots of commitments in this world.



If I switched over to some other service provide means, i won¿t
lost my 15,000/- rupees last month.



At the last you "Airtel" had made me as a fool.



Thanks for your excellent support. Thank you very much. Don¿t fake
the future customer also. All the best, for your future projects.



Regards,

S.Jaiganesh.



On Tue, Nov 23, 2010 at 3:02 PM, <[protected]@airtel.in>wrote:
Dear Customer,

Thank you for writing to Airtel Telemedia Services.

With reference to your e-mail dated 23/11/2010, you have expressed concern
regarding delay in resolution of your request for your New Airtel Connection.

We would like to inform that your concern regarding CAF is already registered
with reference number 40070794 and same is under process.

Our team is working on this and our executive will revert to you shortly.

We seek your cooperation in this regard.

It is our privilege to have you as our valued customer and would like to thank
you for your continued patronage. We look forward to a very warm and fruitful
association with you.

Please do write in for any further assistance.


Warm Regards,
Sanmathi.R
Customer Care Executive
Bharti Airtel Limited.
Now register your Fixedline & Broadband related Request & Complaint through
interactive sms.For menu options, sms to 121 from your registered
Airtel mobile. To register pls call 121 from your Fixedline



<b
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

On Tue, Nov 23, 2010 at 1:53 AM, <[protected]@airtel.in> wrote:

[protected]@airtel.in
[protected]@gmail.com

dateTue, Nov 23, 2010 at 6:58 PM
subjectRe: CANCELLATION OF INTERNET CONNECTION. APPLICATION NUMBER : CH1098611. [|BAL|Qrc2281281|]
mailed-byairtel.in

hide details Nov 23

Dear Customer,

Thank you for writing to Airtel Telemedia Services.

With reference to your e-mail dated 23/11/2010, you have expressed concern regarding delay in resolution of your request for your Airtel new connection.

We would like to inform that your request regarding refund is already registered with reference number 40070794 and same is under process.

Our team is working on this and our executive will revert to you shortly.

We seek your cooperation in this regard.

Please do write in for any further assistance.


Warm Regards,

Yeruva Suresh Reddy
Customer Care Executive
Bharti Airtel Limited

Now register your Fixedline & Broadband related Request & Complaint through interactive sms.For menu options, sms <MyAirtel> to 121 from your registered Airtel mobile. To register pls call 121 from your Fixedline


[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtel.in
Cc: [protected]@tii.murugappa.com
Sent: 23/11/2010 03:00:21 PM
Subject: Re: CANCELLATION OF INTERNET CONNECTION. APPLICATION NUMBER : CH1098611. [|BAL|Qrc2272134|]

Dear Team,



What is CAF? Reply soon.



Regards,

S.Jaiganesh.

On Tue, Nov 23, 2010 at 10:49 AM, Srinivasan-Product Inspection-TIDC-Amb <
[protected]@tii.murugappa.com>wrote:

To



Babajan,
Customer Care Executive,
Bharti Airtel Limited





It found that you cancellation dates is 22.11.2010. I spoke to you regarding
cancellation of Broad Band on Two Week back.

Now itself you will send cancellation message to me. I am not accepting to
your quote. I want a cheque from your side within two days.



Regards



R.Srinivasan

[protected]







From:jai ganesh [mailto:[protected]@gmail.com]
Sent: Tuesday, November 23, 2010 10:26 AM
To: [protected]@airtel.in
Cc: Srinivasan-Product Inspection-TIDC-Amb
Subject: Re: CANCELLATION OF INTERNET CONNECTION. APPLICATION NUMBER :
CH1098611. [|BAL|Qrc2272134|]



Dear Team,



Please clarify. What is CAF?



Regards,

S.Jaiganesh.


Dear Customer,

Thank you for writing to Airtel Telemedia Services.

With reference to your e-mail dated 22/11/2010, you have expressed your concern
regarding Refund for New Airtel Connection.

We would like to inform that as per reference number 40070794 your concern has
been resolved.We earnestly hope that the resolution provided that is our
concern team is
spoke to Mr.Jai ganesh on [protected] regarding refund amount.as per our records
CAF is not contactable.Hence caf has been forwarded to cancellation process on
22/11/2010

It is our privilege to have you as our valued customer and would like to thank
you for your continued patronage. We look forward to a long and fruitful
association with you.

Please do write in for any further assistance.


Warm Regards,
Babajan,
Customer Care Executive,
Bharti Airtel Limited.

Now register your Fixedline & Broadband related Request & Complaint through
interactive sms.For menu options, sms to 121 from your registered
Airtel mobile. To register pls call 121 from your Fixedline


[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 22/11/2010 04:30:21 PM
Subject: Re: CANCELLATION OF INTERNET CONNECTION. APPLICATION NUMBER :
CH1098611. [|BAL|Qrc2266962|]

Dear Mithila M,



Please send your escalation matrix soon.



Thanks and Regards,

S.Jaiganesh.

On Mon, Nov 22, 2010 at 3:40 PM, <[protected]@airtel.in>wrote:
Dear Customer,

Thank you for writing to Airtel Telemedia Services.

With reference to your e-mail dated 22/11/2010,you have expressed your concern
regarding Refund for New Airtel Connection.

We would like to inform that your concern has been registered with us with the
reference number 40070794 and the same will be addressed by 23-NOV-2010 02:45
PM.

We sincerely request you to reconsider your decision and give us an opportunity
to continue serving you.

Please do write in for any further assistance.



Warm Regards,
Mithila M
Customer Care Executive
Bharti Airtel Limited.

Now register your Fixedline & Broadband related Request & Complaint through
interactive sms.For menu options, sms to 121 from your registered
Airtel mobile. To register pls call 121 from your Fixedline


[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtel.in
Cc: [protected]@tii.murugappa.com;[protected]@gmail.com
Sent: 22/11/2010 11:31:02 AM
Subject: Cancellation of Internet connection. Application number : CH1098611.

Dear Team,



This is Jaiganesh Srinivasan. I was applied for an Airtel
internet connection last month. My Application number is CH1098611.



I ask the marking person Mr.Jagadesh to give the internet
connection in 2 day. But he side; "it is difficult to provide you in 2 days,
but i will try my best". So, i was put off for up to 1 week.



After the 1 week i was pressured Mr.Jagadesh to provide the
internet connection; but he has given the lot of technical reasons for
non-providing of internet. So, I and my father had decided to cancel the airtel
internet connection and we found another service provider also. Then we called
to Mr.Jagadesh and informed to cancel the airtel internet connection.



On the next day, one of the guys from airtel was come to
connect the internet. But we refused. After some time, I was got a call from
Mr.Jagadesh and he requested too much to have the airtel internet connection.
So, again I and my father had decided to take the airtel internet connection,
due to the tremendous request from Mr.Jagadesh.



Each an everyday, we used to call up Mr.Jagadesh and he always used
to tell one Sentence daily, that is ¿You will get the connection within this
evening¿. Not even a single DB box has fixed in front of my house.



From that day he was request, your internet connection is keep on extending by
many numbers tomorrows.



So, I was contacted to your call center on 19 November 2010 and
logged a complaint against on my internet connection pending. As per the call
center guy, the request has been sorted out within 5:30 PM on 20 November 2010.
But, still there is no response. My compliant Number is 39988678.



So, now we are not in a position to give you the ¿n¿ number of days
for providing a single internet connection.



And the hole, we got the excellent support from airtel. Keep it up.
It will keep you improve in very poooooooooor service.



Thanks and Regards,
S.Jaiganesh.
[protected].

This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged information.
If you are not the intended recipient, please contact the sender by reply
e-mail and destroy all copies and the original message. Any unauthorized
review, use, disclosure,dissemination, forwarding, printing or copying of this
email or any action taken in reliance on this e-mail is strictly prohibited and
may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its
subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are
unable to exercise control or ensure or guarantee the integrity of/overthe
contents of the information contained in e-mail transmissions and further
acknowledges that any views expressed in this message are those of the
individual sender and no binding nature of the message shall be implied or
assumed unless the sender does so expressly with due authority of Bharti Airtel
Limited. Before opening any attachments please check them for viruses and
defects.

This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged information.
If you are not the intended recipient, please contact the sender by reply
e-mail and destroy all copies and the original message. Any unauthorized
review, use, disclosure,dissemination, forwarding, printing or copying of this
email or any action taken in reliance on this e-mail is strictly prohibited and
may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its
subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are
unable to exercise control or ensure or guarantee the integrity of/overthe
contents of the information contained in e-mail transmissions and further
acknowledges that any views expressed in this message are those of the
individual sender and no binding nature of the message shall be implied or
assumed unless the sender does so expressly with due authority of Bharti Airtel
Limited. Before opening any attachments please check them for viruses and
defects.
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.