Airtel — About unwanted deduction money from airtel mobile prepaid service and neglect customer problem

 
64 Reviews
Maharashtra, India
 gurudasbawane
hi
Sir/Madam
I would like to inform you that airtel mobile prepaid service doing the same thing
i.e. deducting the money form mobile prepaid Account.
It is second time they deducting 1.5 Rs regularly.
Here I want to inform you second time i am completing same thing.
So take immediately Action as possible as.
Thanking you.
Complaint comments  63 Comments     Updated: Share0Tweet0

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Comments

AirTel — Unwanted deduction of money

sir, i have many told u that i do't want any type of caller tone on mob.No [protected] .but u have given caller forcefully and today u have deduct my 30 Rs .
sir kindly return my money otherwise i will go to consumer court.

AirTel — regarding deducting money

DEAR SIR/MADAM,
AS I AM USING AIRTEL PREPAID CONNECTION FROM LAST 10 YEARS AND YESTERDAY MY BAL. WAS Rs 204 AT 15:10 HRS IST AND AFTER THAT I HAVE MADE ONLY ONE CALL AT 15:12 HRS IST FOR A MINUTE AND THE AMOUNT DEDUCTED FROM MY BAL IS Rs110 AND NOW MY BAL IS Rs 94 ONLY . I HAVE GIVEN COMPLAINT VIA SMS TO THE COMPANY BUT NO ACTION HAS BEEN TAKEN. IT IS MY REQUEST YOU TO PLS ORDER THE CONCERN OFFICER TO CHECK MY COMPLAINT AND CREDIT MY BAL TO MY A/C.

THANKS

AJAY KUMAR SEHGAL

Airtel — FORCE SERVICE AND MONEY DEDUCTION

Dear sir,

I have a prepaid mobile connection of AIRTEL - [protected]. The line is of KOLKATA, West Bengal. I was out of station from 9/5/2008 to 18/5/2008 for my job. I was in the area MALDAH, MURSHIDABAD of West Bengal. But today I have noticed that some ISLAMIC message is coming in my mobile. I contacted to customer care but they are saying that I have activated the service from 9/5/2008. Very funny thing. They are saying that I have activated the service. I belive that they have made it intetionaly.

Today 26/5/2008 they have de-activated the service. But since lat two weeks they have deducted perday Rs. 1.

My compalin no to AIRTEL Customer Care (service no 198) is [protected], talked with Mr. Dipankar Dutta (Supervisor).
They are not ready to revart back the price.

I want to revart back my price and they must be penalised for this type of ill service and customer harasment.

I hope that you will do the best for the justice.

If you need any other clarification please call me over my phone.

Thanking You,

Yours faithfully

Soumitra Sarkar
24/1 sahid ananta dutta sarani
p.o. rajbari
kolkata 700 081

mob:[protected]

Airtel Prepaid — Deducting money

My Cell Phone Number is [protected] .Every month Rs. 30 is charged me for Yahoo Zone and i dont even use it coz i've Mobile Office facility, Then why would i use Yahoo Zone.Pls Deactivate my Yahoo Zone serices, i dont want .

Thanking you,
Mrs.Manjyot Kaur
Every month Rs.30 is chargede me for yahoo Zone and i dont even use it coz i've Mobile Office facility, Then why would i use Yahoo Zone. Pls Deactivate my Yahoo Zone services, i dont want.Tanking u,

Mrs Manjyot Kaur.
Every month Rs.30 is chargede me for yahoo Zone and i dont even use it . Pls Deactivate my Yahoo Zone services, i dont want.
Thanks,

Airtel — NOT TAKING ACTION ON MY COMPLAINT

FROM LAST 2 WEEKS, I AM NOT ABLE TO CALL ONE PERTICULAR NUMBER, WHICH IS VERY IMPORTANT FOR ME. IT HAS CAUSED LOT OF LOSS OF MINE. I HAVE BEEN COMPLAINTING THEM FROM LAST 15 DAYS, BUT PROBLEM HAS NOT BEEN RESOLVED YET.
hi, i am Karan Gambhir...my prepaid number is [protected] and in the evening my today (14th October 2008) my balance got deducted by about 30 Rs for which i did not get ne msg from Airtel.

my balance was sumwhere close to Rs 144 and on checking in the evening my balance was Rs.114.

i tried complaining on the Airtel cutomer care but the executive did not have information about it, and he told me to call after 24 hours.

please note i am not using ANY extra service except for Hello Tunes for which already Rs.200 was deducted from my account.

I want a refund of those Rs.30 !!..its highly annoying.i am really really dissappointed with Airtel and request you to register a complaint from my side, and pls make sure a get a resolution for the same !

Thanx,
Karan Gambhir
hello iam daljeet singh kang mob no [protected] irecive masage about sms pakkage 0n 25oct i confarm about this on 26 from c care he is agree & i recharge from rs 24 0n 26 0ct at at 01.49 pm trans id [protected] & i start sending massage at the time my balance is rs28.00 but regullar my amount deducted i contact costemer care but is very diffcult to get /not through
ihave massage in my in box solve the problam immadetly other vise force to take the legal action
daljeet singh kang
[protected]

Airtel Prepaid — unwanted service mess & billin

get service message and SMS message for which am carges!
Calling rates are very high - deduted 12/13 rupees for a local because I have a good balance!
My Airtel mobile [protected] Account[protected]
last bill[protected] dt.24th Nov 2008 for Rs.805.50.
I attainted in your franchise M/S Sarbamagala Enterprise situated at Ronaldsay Road, Battala, Agartala, Tripura several times to surrender my SIM but the staff of the office delay every time.I have already complin by email but till i could not get any response from your end. Please cut my entire sequrity amount and disconnect my sim. I am not interested to go here in future.
Misbehave of the staff of M/S Sarbamagala Enterprise situated at Ronaldsay Road, Battala, Agartala, Tripura is the main cause to surrender the SIM. Secondly poor network connection i.e. busy line. High hike in bill amount when it is delayed is the third cause etc. are the cause of this. Please responce earlier.
Hi,
I am a user of airtel prepaid service.
Currently i am in roaming.
In the morning i recharged with amount 50 INR(talk time of 42 INR).
After that i have activated airtel online service which is charged at 5 INR per day.
So my account balance should be 37 INR.
But unfortunately my balance was 2.49 INR now.
So extra amount of 35 INR was deducted.
I want 35 amount to be credited back to my account.
Already i have informed the airtel service centre, but no actions from them till now.
Please make sure i get a resolution for the same.

Thanks and regards
Rajesh
i am lovish, in the starting days of feb my balace used to deduct every time i access the net so i want to get the complete details of the calls i did and also the balace that was deducted.how can i get the complete details i'm having internet.my no. is [protected]
sir, i dont want any type of caller tone on mob.No [protected] .but u have given caller tune and u have deduct some money .
sir kindly take action.
From past two months my balance have been deducted for bolly wood fusion.I called up customer care last month and informed them that I have not activated any bollywood fusion, I was given assurance that hereafter this will not happen but this month I faced the same problem.I called up in the morning the boy who attended said he will solve my problem within 24 hrs that time only Rs 5 was deducted .But today evening Rs 15 was deducted I called up customer care and I was handled very badly by a girl three times in the evening.Then Mr Selvam from (Chennai)solved the problem but he was very rough in the beginning.Try to improve your customer service .Problem is not for Rs 20 its all about care and service.
i have received one message & i am debited to Rs.30 as chareges for WAP usage. My mobile is Nokia 1203 which is not supporting the WAP. Then also they automatically deducted the amount .
I strictly offence it.
i have received one message & i am debited to Rs.30 as chareges for WAP usage. My mobile is Nokia 1203 which is not supporting the WAP. Then also they automatically deducted the amount .
I strictly offence it.
Dear Sir/Madam,

I am one of your customer from Pune, Maharashtra.
My mobile no. is [protected].

I am in big trouble because of your paid services.
I got following messages from your sales :
1) Thank for for registering our ringtone
service & you have been charged Rs.30/- per month.
2) Thank for for registering our spicy joke
service & you have been charged Rs.30/- per month.
3) Thank for for registering our matrimonial
service & you have been charged Rs.30/- per month.

Everytime I have to run to Airtel shop
to revert back my debited money.
I lost my precious time, money, peace of mind.

Due to above I stopped recharging my phone.
Now balance on my phone is Rs. -4.43/-

If you don't stop debiting charges from my a/c without my permission.
I will close my a/c with airtel & going to complaint against you in TRAI.

Regards,
Mahesh Kulkarni
M - [protected]

Airtel Prepaid Connection — Unsolicited introduction of services and deduction for such services provided in my prepaid connection

Sir,

I am a prepaid subscriber of AIRTEL. My mobile phone no: is [protected] and I have an AIRTEL prepaid connection with lifetime validity. On 30.10.09 evening, I have recieved multiple SMSs from AIRTEL stating that I have downloaded their packages and have been regularly charged for each with the result that my entire amount of nearly Rs. 375/- has been deducted.

On trying to contact their customer care I only got a recorded message and could not speak to anyone directly. I had sent an email to them and only got an automatic reply with no one from the company making any effort to contact us regarding this complaint.

Kindly advise me how to proceed regarding these unsolicited message and unfair deduction of amount from my prepaid balance.
AMOUNT UNNECESSARY DEDUCTED FROM MY AMOUNT RS 10 AND 30 PSE CHECK AND RECTIFY

MAHENDER SINGH

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    Airtel - About unwanted deduction money from airtel mobile prepaid service and neglect customer problem