[Resolved]  Airtel — Airtel Digital TV

Address:

Mumbai Suburban, Maharashtra

You Person had come 6 days back after rigorous follow-up and fixed installed the dish etc bu there is a part (signal received along with attachments in dish) which was missing from my end during the household shifting. I had given your guy Rs. 500/-. He had given the commitment for next day since then I called him more than 50 times!! many times, he didn't not pick-up the phone. Whenever he picked-up, he kept extended the instances - morning to after noon then after noon to evening to next say then repeating the same cycle till yesterday. Since yesterday, he is not picking up the phone.


Beyond this, your tele-caller are so sophisticated that ehy like to listen the entire story from the beginning. Please see that how many times I have dialed and how long I have been spoken to your tele callers!!


This is like you guys are sitting there to have fun with the customers and waiting for such incidences in which you try to trap someone!!!

Note: My Name is wrongly mentioned in your system as Mr. Ashok Kumar, attached below the receipt generated by you. Also make a note that the mobile through which I'm talking is in roaming with STD charges. Please also calculate the amount which you had taken as punishment for buying the Airtel Digitel TV. What may come I am never going to buy anything related to airtel group. Even I bought 2 connections (998788 & 99670 ) recently switching from vodafone. I promise you that these 2 mobile nos would be also ported because of this instance and you would be kept discussed about this world class experience whenever the topic is there.

Please send your person to collect the dish and modem - i don't intend to suffer any more from your paralyzed system and processes and your mind raping tele caller.

Regards
Vinay
+ [protected]



On Sat, Jul 20, 2013 at 12:32 PM, <DTH.[protected]@in.airtel.com> wrote:

Namaste Vinay,

Ref: Email dated[protected], expressing concern on re-installation of your airtel digital TV customer ID- [protected].

Please accept our apologies for the inconvenience faced by you.

We tried to contact you on[protected] , however, your number was not reachable. As per our records, your concern has been resolved. In case any issue still persists, feel free to revert us with alternate number.

Your Nodal Reference No. is[protected].

We hope that this response has addressed your complaint suitably.

It is our privilege to have you as our valued customer & we look forward to a long and fruitful association with you.

Warm Regards,

Nisha Lal
Nodal Office - digital TV
bharti airtel limited



Know more about airtel digital TV
Would like to inform below mentioned few options are available on our website:
My Account - View Account Details, Recharge, etc.
My Package - Add or Remove Chota Pack, Change Base Package etc.
Recharge - Recharge your Digital TV connection ONLINE by using Paper Voucher/Debit Card/Credit Card etc.
Order Movies - Select Current & Upcoming Movies.
You can know your customer ID through menu option available on airtel digital TV connection.
Also, quick details required for your connection like Current Activated Pack, Validity, Monthly Rent, Available Balance, Number Of connections etc. TEXT INFO & send it to 54325.
my airtel app - your world of airtel on the go - The easiest way to manage your mobile, broadband & digital TV accounts from anywhere. Download free, click www.airtel.in/myairtel (data charges apply).

PS: In case you require any further assistance, please:
- Email us at dthnodal.[protected]@in.airtel.com
- Or call us at 12150 (toll free) for airtel mobile users,[protected]tolled)



Fwd: Payment update for your airtel digitalTV ID [protected]

Rathore Vinaypratapsingh to: digitalTV, dthnodal.mum
07/18/2013 11:47 AM

P Please do not print this e-mail unless it is absolutely necessary P






I've registered on the request nos 31886081,31914233, 31911611 for re installation for new location at Mumbai.

I received the call from 8 -9 people asking the confirmation on the address, query no, pin code of postal address. Also called by your executives for fixing the appointments for day before yesterday evening, yesterday morning then yesterday evening. I've been waiting for your guys, even they're not picking up the phone since yesterday. When I registered my complaint for delay and non adherence of committed time on your TOLL FREE at that time one executive told now to give the refund of lapse time as per your charges.

Your all the callers are making the false commitments and trying to just making the calls to complete the document.
Even they've alleged that I was not reachable - I want to add that I've my personal mobile details in which I kept talking since morning to midnight with various people - during this period I receive 40 - 45 calls and dialed at least 30 calls. This is one of the worst experience, I m facing for any product.

WHY ARE YOU MAKING SO MANY CALLS WHEN YOUR NONE OF THE CALL IS ABLE TO FILL UP THE CUSTOMER'S INITIAL NEED WITH AIRTEL THAT IS INSTALLATION?????

WHAT ABOUT MY TIME, I"VE BEEN WAITING FOR 3 DAYS HERE AT HOME FOR YOU GUYS????

IS THERE ANY SYSTEM OR PROCEDURE or you just making the customer???

Please re-look in to your so called services

Regards
Vinay



[protected] Forwarded message[protected]
From: <airtel.[protected]@in.airtel.com>
Date: Mon, Jul 15, 2013 at 3:46 PM
Subject: Payment update for your airtel digitalTV ID [protected]
To: vinay




Namaste!

Online recharge transaction has been processed successfully for your airtel digital TV ID [protected].

Transaction ID - 650373
Amount (Rs.) - 350.0

Best Regards,
Team Airtel

Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox.

HELPLINE: airtel Mobile 12150 I Others[protected] or[protected]Tolled) EMAIL:
[protected]@airtel.in
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.




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Regards

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.