[Resolved] Airtel — balance deduction

 
697 Reviews
User
 aashishdharwara
i am ashish pandey i am using airtel sim fo last 5 year. airtel always cut my balance whenever i recharge. recently they dedudcted rs 150 from my account without any proper reason. i called to customer care but they didnt repond me. please help me .
Ashish pandey
[protected]

Complaint marked as Resolved Oct 14, 2016
Verified Support
Airtel Customer Care's response, Feb 04, 2013
Namaste Jilani,

We would like to inform you that your concern listed 31 Dec. 2012 has been resolved. Should you have any queries please contact Airtel customer service at airtelpresence@in.airtel.com.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Verified Support
Airtel Customer Care's response, Oct 18, 2013
Namaste Abdul,

This is with reference to your post dated 17 Oct. We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.presence@in.airtel.com

Regards,
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.presence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Complaint comments  696 Comments     Updated: Share0Tweet0Share0

Comments

I have complaint against AIRTEL, they deduct two time money from my balance. I have prepaid connection and I used internet two times, one is for 4-5 minutes and second 15 minutes and they deducted Rs. 27.00 and Rs. 34.00 , I also called in customer care but they don't have report and telling me lie that I used internet more than hour and download much data. They even not talk

I
from last month to this month i have got 60rs deduct from my prepaid phone i have complain 4 to 5 times to customer executive but customer executive did not provide proper guidance to me and some of your executive could not listen what was my complaint so can i get refund of 60rs whatever details you want i am ready to provide you so please take action for my complaint





yours faithfully,
Mr. Bhushan Mahajan
Sir, my balance is been deduced Rs 15 twice even I m no longer using the Bollywood fusion service.when I complaint it to the airtel spoke person he never replied me back as he promised me to report after 48 hours.Also I am not satisfied with Airtel Customer Care Service as he has closed my service of speaking to the any call center person.So I am not able to even get to know what problem actually occurred and my balance has been deducted twice.
I have already requested you to stop Bollywood Fusion Service.
Waiting for positive response.
Thank You.
[protected]

AirTel — BALANCE DEDUCTION

RESPECT SIR,
NOW I AM THE COSTUMER OF AIRTEL PREPAID , WHENEVER I RECHARGE MY AIRTEL PREPAID CONNECTION , MY BALANCE IS REDUCED BY ANY INFORAMATION,NO ANY EXTRA ACTIVITIES HAVE BEEN ACTIVATED BY ME BY REQUESTING ,
PLEASE RESOLVE MY PROBLEM OF REDUCING OF BALANCE,
THANKS YOU.
PARAS MAL SUTHAR

Airtel — deduction of service charges without subscription

It has been a very bad experience of cheating a custmer from a so called reputed company AIRTEL... CONNECTING -PEOPLE ---- SHOULD RATHER BE AIRTEL.. CHEATING PEOPLE. I never subscribe for songs / jokes / hellotunes etc all. My account balance was reduced by Rs 15 on 18th of September 2009. When I lounged a complain on 121 the CC ex told me that it was deducted for SMS Jokes, which I had subscribed for.
I told her that I had never subscribed any facility. then I was told that after 2 days the deducted amount will be recredited i my account.
TILL DATE I HAVEN"T RECIEVED ANY MESSAGE (JOKES/WELCOME NOTE) FROM AIRTEL.
But today (21/09/09) on inquiring the two Male cc ex responded very rudely saying I had subscribed for the facility and I will not be getting any refund. They were not at all professional and did not bother to solve problem but banged the phone n between the conversation.

I REQUEST YOU TO SOLVE THIS QUERY AT THE EARLIEST. MY AIRTEL NO IS [protected]
I too have the same problem many times but when complained at costumer care they hesitately refund the part of amount charged

Airtel — deduction of balance without cause it happend many time

sir my balance of 30 Rs. deducted by airtel on back month with out cause.

Airtel — Faulty Deduction for VAS

I have never subscribed to VAS for my Airtel number.

Since the last one month, I receive daily alerts stating Rs. 3 have been deducted for VAS Service.

What is this and how dare Airtel start deducting money without any prior intimation?

I need a complete refund of my prepaid balance to my phone.

Phone[protected]

Airtel — deduction of amount from my account balance every week

Respected Sir,

I am a customer of Airtel and my mobile number is [protected]. I have been charged Rs 20/- every week for gclub games, for which i have not subscribed. The teleservices company is deliberatly deducting amount without prior permission/confirmation from me

Hence I request you sir kindly to un-subscribe the said programme from my mobile

Airtel — Every month Rs 15 deduction without use

Please cancel my G club. in Bollywood fusion.

Everymonth Rs 15 is going after charging .
Please solve this by cancelling above said G club. in Bollywood fusion.
How it is activated I dont know.
My cell Number is [protected].
Dear Customer,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,

Robin K
Dear Customer,

This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. We are restricted by the absence of your contact details. Please write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolve the issue to your satisfaction.

Regards,
Robin k
Dear Customer,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,

Robin K
My mobile no is [protected].
I complaint given in airtel costumer care at 121 number at list 3 times regarding Balance deduction but they told that we are charge approximately Rs23/- for GPRS service but can not use that type of service
Please take some action on that & help to Refund my balance as far as possible
Thank you

Airtel India — deduction of rs. 50 to 55

i have a complaint against airtel company.i have a sim of airtel no is [protected].comany deducut 50to55 rs in 1and half month.when i realized that i called c.care no.mr.sukhdev picked the ph.i asked him about my deduction.he repllied me that cricket pack is activeted on ur no.i told him that i never get this pack activeted on my no.then why are u deduct money from my no.he could not give me setisfactry answer.i told him that i will go to the consumer forum.then he sended me a massage of unsuscribtion of this cricket pack.but i dont get back my 50to55rs.i am requesting to u that get my money back in my no.thankyou.hanish kumar.454/14,u.e,karnal-132001.haryana.
i am hanish kumar.this is not a comment or advise.i am telling my self details my bank is the bank of rajasathan.my acc.no. is[protected].my atm card no. is [protected] and its validity is till 06/2014.thankyou.
Dear Customer,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,

Robin K

Airtel — erratic deduction from balance

Erratic dedction of my pre paid mobile no [protected],please send my call log for last 3 months with call charges so that i could veryfy
my mobile number is [protected]

every time in my number sum amount is deduct & when i call 121 no responce is give me.
refund my amount or
I go consumer court is my problem is not slove



thank you
Dear Sir,
I Mr.Rakesh Thakur is an Airtel prepaid subscriber with contact number [protected].Airtel had activated my a cricket update service on my number from their side which resulted in the deduction of my balance.I was not aware about that service because I was out of town and my cell was switched of for the past three months. Today when I came back and when I switched it on I found that my balance was deducted around 40-50Rs which is not justified. And when I called the customer care they are not ready to listen to me. They are telling that they dont have the records. How come they can deduct the balance without any usage of the services. They keep on doing these kinds of things to raise their money which affects the customers.
I request you to have a look in this matter and return my deducted amount.
Thanking you.
Rakesh

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    27%
    Complaints
    35944
    Pending
    4552
    Resolved
    8449
    phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    location
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    Airtel - balance deduction