[Resolved] Airtel Broadband And Telephone — Reversal of Late Payment Charges
Airtel accepted a reversal of late payment fee after months of negotiations after I stopped payment of the monthly bill. However, by the time the issue was sorted out, the payment was delayed and so, there is again this late payment fee appearing on my bill every month. I was told that this would be taken care of in the next bill but nothing has been done though it is several months.
It is really very unfortunate that we do not have regulators in India who can fix these crooks (whether it is Airtel or Reliance, they are all the same). However, I don't see any hope since there is complete and absolute regualtory capture by these humongous organzations. Unless the regulators are pulled up sharp by the Minister in charge, nothing will change and they will continue to fleece tens of millions of poor mobile users who don't even relaize how their hard-earned money is being looted by the service providers.
I am absolutely disgusted with this company and do not where to turn for redress of my grievance but would like to warn everyone who wishes to deal with them to think very carefuly before committing themselves. Please remember that once you are hooked, it is very difficult to get out. I was ust told by an Airtel payment centre that I would have to visit their headoffice with a written request for surrender of this connection.
Complaint marked as Resolved Aug 13, 2020