[Resolved]  Airtel Broadband And Telephone — Reversal of Late Payment Charges

Airtel accepted a reversal of late payment fee after months of negotiations after I stopped payment of the monthly bill. However, by the time the issue was sorted out, the payment was delayed and so, there is again this late payment fee appearing on my bill every month. I was told that this would be taken care of in the next bill but nothing has been done though it is several months.

It is really very unfortunate that we do not have regulators in India who can fix these crooks (whether it is Airtel or Reliance, they are all the same). However, I don't see any hope since there is complete and absolute regualtory capture by these humongous organzations. Unless the regulators are pulled up sharp by the Minister in charge, nothing will change and they will continue to fleece tens of millions of poor mobile users who don't even relaize how their hard-earned money is being looted by the service providers.

I am absolutely disgusted with this company and do not where to turn for redress of my grievance but would like to warn everyone who wishes to deal with them to think very carefuly before committing themselves. Please remember that once you are hooked, it is very difficult to get out. I was ust told by an Airtel payment centre that I would have to visit their headoffice with a written request for surrender of this connection.
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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments  3 CommentsShareTweet


Airtel Broadband and Telephone — STD Circle issue

Dear Sir,
I am residing in Vaishali, Ghaziabad which comes in NCR and having a landline no[protected]. I have done some calls to Gurgaon in last month where Airtel has charged me 30Second per call. As per my knowledge Gurgaon is in the range of 50Km and should e locally called from here so the call should be of 3 minute but when I have called the customer care about this they have simply told that Gurgaon is STD and they were not ready for any further discussion on this issue. Please look into this matter as even with BSNL Gurgaon is local call of 3 Minute while Airtel is charging for 30 second per call.

Vikas Chola

AIRTEL/BROADBAND — Reversal Of Payment

Hi Team,

• I used to use Airtel Broadband 5 months ago. The number is[protected].
• The account’s due were cleared then and account closed, have not used service more than 5-6 months
• I am using MTNL now
• On 14th January 2009, I had a make a payment to MTNL, by error I Made it to Airtel
• Transaction made through ICICI CREDIT CARD ending with 9014, through Net Banking, Rs. 1,322.00
• I called Airtel Customer care:
1. On 18th January at 12:23, Ticket number 28626592. Resolution: (Amount will be refunded Via cheque within 21 days + Call Back)
2. On 19th January at 11:41, Ticket number 28660150. Resolution: (Refund cheque under process wait for 21 days + Call Back)
3. On 29th January at 14:02, Ticket number[protected]. Resolution: (Refund cheque dispatch to my correct address)
4. On 9th February at 16:26, Ticket number[protected]. Resolution: (Please wait for 21 days)
5. On 18th February at 13:45, Swati Picks the call, I ask for supervisor, she hangs up
6. On 18th February at 14:02, Ahmed Picks the call, I ask for supervisor, Transfers to Zeba(Sup), she takes permission to place the call on hold & hangs up
7. On 18th February at 14:20, Wasim Picks the call, I ask for supervisor, Transfers to Banish Siddique (Sup), he takes permission to place the call on hold, puts on hold for a minute and then hangs up

I am left clueless so as to how to take it further. I was promised callback for all tickets, but never received a call back. No cheque received. Can you please help me, to get it channelized to the correct department/person. It is a shear torture.

Need your help.

Thank you,

Chandan Mohanty


Chandan Mohanty Send email on Feb 18, 2010

The above complaint was mine.
I have another as well.

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