[Resolved] Airtel Broadband — Pathetic Service | |||
Respected forum. here i want to highlight un professional approach of airtel towards itd customers..seems airtel has gone in a myth that he is the largest service provider in india and take them for an ride. My complain is that i got enrolled for airtel broadband on 05 August 2011..the executive gave an copy of the form (customer enrollment form) no. 2753899..and i was been told that the installation will happen by 15th...max..i also paid rs. 500 as advance payment via cheque.on the same day when i saw there was no communication from airtel. i gave call to the executive and then obly he said that there is technical problem and installation will happen in a day or two....now the fact remains is that i as an custoner was kept in dark regarding the progress of the installation....today again when i followed up with the exexutive he told me that there is technical problem and he cannit give me any commitment of the job completion...then when i called up airtel helpline on [protected] i got an ribotic answer that we have registred ur complain with complain no 4295240 and will get back to u...in the entire episode no one drom airtel posted me any progress...it was me who had to follow up by making multiple calls and wasting my money..secondly no one did apologise for this delay. On top of all this Airtel's installation team leader Sunil Chaudhary - Mobile no [protected] and his assistant Pappu [protected] said that i was free to escallate to anyopne and they were not ready to help. Respected forum.. i wud like you to intervein in this and ask airtel when wud he stop majing customers run from pillar to post...pls pass on this complain to mr. sunil mittal so that he can know the realities in the field I have also sent a mail to all senior members of airtel but theres been no response. Mail attached below Dear All, am not sure whether this mail would reach you but thought I should share my aweful experience with your entire service teams in Ghaziabad during the process of getting a broadband connection. I thought I should be sharing this with you as I was a part of your service team at some part of my career and always bench marked your organization as a company that values customers and service commitments. 1) I was a high ARPU broadband and landline customer of yours since last 3 months in Gurgaon 2) On 30th August I raised a request for transfer of my connection to Indirapuram Ghaziabad 3) After a week your CS team did me a favour by calling me up and saying that my line cannot be transferred 4) Then I tried calling all your local distributors to get myself a fresh connection and as usual was unsuccessful 5) When I used my contacts within airtel then I was given a connection - A guy called pandey (Mobile No.. [protected]) initiated it and though he was good in interacting with me he made me run for a week and finally my wiring was done on 11/09/2011. When I told Mr Pandey and his assistant Basant (Mobile no. [protected]) that i would escallate the matter to higher authorities they seemed least concerned and instructed to go and escallate the matter to anyone I wished. 6)After Mr Pandey and his teams favour I was routed to a team leader of Broad band installations Mr Sunil Chaudhury (Mobile no. [protected]). This guy seemed to be better, on 14th Sept I gave him the first call and he kept telling me that the work would get done on the 15th Sept. but till date the broadband connection is not activated and installed. Now this Sunil character doesnt even have the courtesy to pick the phone and speak. If he is not empowered to resolve customer issues he should not be a team leader and should be immediately refrained form interacting with highend customers Just for your information I have always been a high arpu loyal customer of airtel and everyone in my family too uses airtel connections. Hope this mail would be taken in right spirits and some action would be taken to get my problem resolved. Regarding the wrong people that you have in the system I really dont have anything to comment against such irresponsible and useless people since by doing so I would only be wasting my and your time. To add to your installation people have clearly said u can go an escallate to anyone Given below are my connection details Name and address: Suman Mandal Amrapali Royal Appartments, Block - Urvashi 1, Flat No 105, Vaibhav Khand,Housing Plot No 2B Indirapuram Ghaziabad UP Fixed line No :[protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 30 Comments | |||
Comments
Airtel Broadband — denied to give connection after making all commitments.
I have applied for airtel broadband connection on 23rd april 09, and provided all required documents to them but have not got the connection yet. My rec no is 626925 and SEF no is 1651619. On contacted to the person who approached me, Saroj kumar thakur(id 47062) he replied, that he is not in delhi so he cannot do much. Now i am feeling helpless as i dont know whom to contact as they on contacted never gives the correct reply. Plz suggest me something so that i can get the broadband connection as soon as possible.Airtel Broadband — No connection made after 8 days of payment
Hi i am Tushar Sen from Noida. In dussehra i went to my home Lucknow where i think to take broadband connection so i contact to your airtel person name Aashish he took 1000 bugs from me and told me that the connection will be made within 3 days but till now no connection is made when ever i call him he made false excuses.Many times he just switch off his cell.So kindly make strict action against him i option for airtel because you provide best facilites. But because of this incident i am loosing fate from airtel please take strict action.As soon as possible. Dear Mr Singh
I am one of loyal customer. I got Airtel broadband connectionaltion for the most a year back when i got transfered to Ahmedabad. I renewed my broadband connection for 6 months on advance payment basis. But i am surprised to note that my connecion has been discounitinued for non payment of my bill.
Can you please clarify that.. Why i am deprivied of basic service...what is the outstanding of my bill ?
I need your urgent feedback ...Otherwise I will loge a formal complain against Airtel, which is the last thing i want to do?
Regards,
I am one of loyal customer. I got Airtel broadband connectionaltion for the most a year back when i got transfered to Ahmedabad. I renewed my broadband connection for 6 months on advance payment basis. But i am surprised to note that my connecion has been discounitinued for non payment of my bill.
Can you please clarify that.. Why i am deprivied of basic service...what is the outstanding of my bill ?
I need your urgent feedback ...Otherwise I will loge a formal complain against Airtel, which is the last thing i want to do?
Regards,
My internet connection has still not got enabled even after a month. They have deducted the amount from the account the instruments have not yet been installed.
Highly frustated with the customer service and response from you.
Highly frustated with the customer service and response from you.
Airtel Broadband — non receipt of payment eventhough paid and acknowledged thro message on the same day of payment
THE BILL AMOUNT FOR THE MONTH OF NOV'09 PAID ON[protected], AND THE PAYMENT HAS BEEN ACKNOWLDEGED ON THE SAME DAY WITHIN MINUTE OF PAYMENT RECEIVED AND PROPER RECEIPT ALSO ISSUED BUT GETTING MESSAGE AFTER 20 DAYS THAT PAYMENT NOT YET RECEIVED AGAIN VERIFIED AND GOT THE INFORMATION THAT IT MAY BE DUE TO SOME ERROR EVEN AFTER I AM REFERRNG THE RECEIPT DETAILS I live in lajpat nagar 2 in delhi. I had applied for airtel broadband 1 week ago and i was given the assurance that connection would be fitted within 3 days. It has been 7 days now an still no service. I have called the people atleast 30-40 times but they all keep putting blame on someone else. The y have stopped picking up the calls now.
I had to work from home for some duration and it has been such a big pain that i have decided to take some other connection. I will suggest all those who want to take up airtel broadband that thr service is pathetic and they dont care about customer satisfaction. They just prefer spending time and money on Ads.
I had to work from home for some duration and it has been such a big pain that i have decided to take some other connection. I will suggest all those who want to take up airtel broadband that thr service is pathetic and they dont care about customer satisfaction. They just prefer spending time and money on Ads.
Hi,
Same is the case with me too...Within hours(or shall I say minutes) of enquiring about BB services in the ITPL Airtel shoppe, they send a guy to collect the money and required documents. Its been over two weeks and there's been no acitivities from their side. Today, I got a call from the salesman who told that there are no slots free for my building and it will take another 2 weeks to get the connection...
Its my earnesr request to all of those thinking to take an Airtel BB connection, do not fall into their trap and ask them to do the feasibility before you part off with your money,
AIRTEL is openly doing a fraudulent business !!! BEWARE., ...
I plan to go to the consumer court with this issue. Dont mind spending another 1000 buck to brings these robbers to justice.
-----
Same is the case with me too...Within hours(or shall I say minutes) of enquiring about BB services in the ITPL Airtel shoppe, they send a guy to collect the money and required documents. Its been over two weeks and there's been no acitivities from their side. Today, I got a call from the salesman who told that there are no slots free for my building and it will take another 2 weeks to get the connection...
Its my earnesr request to all of those thinking to take an Airtel BB connection, do not fall into their trap and ask them to do the feasibility before you part off with your money,
AIRTEL is openly doing a fraudulent business !!! BEWARE., ...
I plan to go to the consumer court with this issue. Dont mind spending another 1000 buck to brings these robbers to justice.
-----
Airtel (Broadband) — not activating and installing the facility
To whomesoever it may concernDear Sir/Madam
I had applied for Airtel broadband services to be installed in January 2010 at my home premises. The executive was quickly sent and he took the security fees and installation charges from us in cash(RS. 1000/-). He said the service will be installed in a couple of days... After the "Couple of days" passed I kept calling him as to why the service has not been installed, to which he only replied by either saying that it was in the process or by ignoring the call and later messaging me that he was in a meeting. after a week or so of calling him everyday, he said that the service couldn't be installed due to some previous defaulting on our part. Mind you Sir that the defaulting he was talking about was of a couple of years back as we had failed to pay certain amount of bill which was due on our part. After fighting for the issue(previous) for a couple of months we paid the bill and were given a concession of 20% by the then head of the concerned authority. Then we paid the bill and asked for the disconnection of the service, to which Airtel agreed... the service got disconnected within two days...
Now, that discount which the head issued to us, has put us in the defaulters list... which we were not informed before the company charged usn 100rs...
Dear Sir,
As requested by you in the earlier comment, i have replied twice since and no effort whatsoever has been made by the company to contact me...
As requested by you in the earlier comment, i have replied twice since and no effort whatsoever has been made by the company to contact me...
Dear Sir,
This is another reminder of the "eagerness" to be shown by the Airtel Customer Service Team towards the complaint put here after more than 4 months of being harassed on the phone by the Airtel Service Providers for the Broadband Service. The team replied on the forum with eagerness and asked for the contact details to which i have replied and reminded twice but the failure of receiving any call or help has put me in a situation to post here... I'm also posting the email requests i sent to the email provided here in the first comment by the Airtel people, they have not even replied that they have received the mail and are processing the request. This completely shows the "eagerness" by which the want to "resolve the issue to my satisfaction"...
To,
Akhilesh Pandey
Airtel Customer Service Team
Dear Sir,
This is in reply to your comment on the Consumer Forum.
The following are my contact details :-
Apoorv Babbar
C-1/9 Safdarjung Development Area
New Delhi - 110016
Near Aurobindo Place Market
Contact No. - [protected]
Dear Sir,
This is a reminder to the previous mail sent to you
with my full contact details, required by you to contact
me about my complaint...
Despite me providing with the details no action has
been taken by Airtel to contact me or solve the issue
concerned.
Please reply with a optimum solution...
Regards
Apoorv Babbar
This is another reminder of the "eagerness" to be shown by the Airtel Customer Service Team towards the complaint put here after more than 4 months of being harassed on the phone by the Airtel Service Providers for the Broadband Service. The team replied on the forum with eagerness and asked for the contact details to which i have replied and reminded twice but the failure of receiving any call or help has put me in a situation to post here... I'm also posting the email requests i sent to the email provided here in the first comment by the Airtel people, they have not even replied that they have received the mail and are processing the request. This completely shows the "eagerness" by which the want to "resolve the issue to my satisfaction"...
To,
Akhilesh Pandey
Airtel Customer Service Team
Dear Sir,
This is in reply to your comment on the Consumer Forum.
The following are my contact details :-
Apoorv Babbar
C-1/9 Safdarjung Development Area
New Delhi - 110016
Near Aurobindo Place Market
Contact No. - [protected]
Dear Sir,
This is a reminder to the previous mail sent to you
with my full contact details, required by you to contact
me about my complaint...
Despite me providing with the details no action has
been taken by Airtel to contact me or solve the issue
concerned.
Please reply with a optimum solution...
Regards
Apoorv Babbar
Dear Sir,
This is a reminder to the call made to me by Mr. Ricky
As decided he offered me the money back but failed to
provide a date and contact details, as a result i can only
feel helpless as this has happened previously also, so as
not to pay the penalty of loose ends on the company's part,
I just wanted to make it official by posting it here on the forum,
so that every concerned authority is aware of the progress
made by the complaint.
Apoorv Babbar
This is a reminder to the call made to me by Mr. Ricky
As decided he offered me the money back but failed to
provide a date and contact details, as a result i can only
feel helpless as this has happened previously also, so as
not to pay the penalty of loose ends on the company's part,
I just wanted to make it official by posting it here on the forum,
so that every concerned authority is aware of the progress
made by the complaint.
Apoorv Babbar
Hi I am a user of airtel broadband service. I requested for a WiFi Connection on 1 Aug, 2010 and the executive told me that my query would be resolved in 24 hrs but nobody came to my house. I also came to know that the engineer had made a fake report for my request number. This is not the service we expect from AIRTEL and just because of this I am removing my airtel connection. I think SUNIL MITTAL should seriously look for the increasing complaintsfrom the airtel customers.
PATHETIC SERVICE FROM AIRTEL......................
Regards
Satyam kumar
[protected]
PATHETIC SERVICE FROM AIRTEL......................
Regards
Satyam kumar
[protected]
Airtel Broadband — Non Installation of Airtel Broadband
I applied for a airtel broadband conneciton in pune. The engineer collected Rs. 250 and filled the form. Thereafter there is now no connection been done no wirings or no modem installed and these [censored]s are not even attending any phone calls. Bunch of rotten I must say....Can Airtel do anything about it at all?
A case history of how an angry Airtel customer site engineer harasses the customer and then the customer care center gives 3rd degree torture.
12:30 pm 9th October 2010
Called Airtel about broadband slowing down tremendously and most sites including their own internet website timing out, even though i have 2 Mbps line.
First time half-way through discussion - call dropped. Around 10 minutes waster
The customer care never calls back, if your call drops, by the way.
Around 1pm:
Called back again and this time, I insist that they first generate a ticket. Finally a ticket is generated.
Ticket Number 38572324. Explained the whole problem again and finally they said someone will come in. Spent another 15 minutes
Around 2:30pm:
Actual visit by an airtel site engineer !! fantastic. He goes through the motions and finally says things are better. Your PC needs a health check, though. Okay fine, buddy. Thanks.
But please do not close the ticket. I want the situation under observation for 24-48 hours. The last time a problem came and it was fixed, it recurred in 24 hours. The guy is furious. He says, to maintain his SLAs he wants to close the ticket now. I tell him, i prefer to keep it under observation and then close it by Monday. His manager comes on the line, Gautam, and says, lets close it. I explain I would prefer to keep it under observation for 24 horus. He says, close the ticket and if you need help call me on my mobile number !!
After 15 minutes of arguing, I tell him, i want it under observation and he can still go ahead and close it if he prefers it.
The site engineer is furious. I try explaining my past experience of problems recurring. He only understands that he has done a good job and I am not letting the case close. His SLAs are suffering and he is furious.
And then he leaves the premises and within 10 minutes my ADSL Line is dead. Is it possible that the guy was mad and he disconnected the line in the basement before leaving. Old trick in the book. It is called SABOTAGE the network and screw the customer (or the management when u are on strike). Possible ? Yes. Probable ? Definitely.
What are the chances that the ADSL line which has been stable and okay for four months goes down within 10 minutes after an angry and irritated Airtel site-engineer leaves the premises. I wanted the case to be open for 24-48 hours, so here is a good reason Sir, I will yank your line for 24-48 hours and observe you. Hypothetical possibility. Yes.
3pm:
Call up Airtel. Again 10 minutes of explaining and same thing happens. Priya tell me case is open (wow, so it is open for observation). But says "Sir, it was a PC problem and our guy fixed it". I explain the line has been down and I need help. They said someone will visit before 7:20 pm. I also get an SMS from them that this is the case.. Quite professional.
7:00 pm
I call up Airtel again. Spend 70 minutes this time.
After 15 mintues with Jeetesh who says "Sir, it was a PC problem and our guy fixed it". Your case is under observation. I explain that at 3pm I had called to complain that the line was down. Has it not been updated ? aah.. yes is your line still down.. ?? He apologizes, sorry for the inconvenience, but it is now past 7:00 and there is nobody to come to your house now. So we will see it Monday.
7:30 pm
Escalate to floor manager :
Manager Ashish comes online, after 30 minute call. Completely clueless. Not briefed about anything. So "Sir, it was a PC problem and our guy fixed it". I ask him if he has got a briefing before coming on line. No sir, just read the case report. Normally case reports should be in REVERSE CHRONOLOGY. Last update first. So that when you see it, the most recent update is what you need to know before talking to the customer. After i explain everything to him for the THIRD time in a day. He apologizes, sorry for the inconvenience, but it is now past 7:30 and there is nobody to come to your house now. So we will see it Monday.
After another 40 minutes of discussion I ask him if he is the guy-incharge or anyone else is there to help.
I ask him to take someone from Operations on the line to understand why nobody showed up. "Sorry sir, we can't take them on the line." But someone will definitely come tomorrow at 3pm.
In a nutshell, at 3pm on Saturday they say 7pm. And at 7pm on Saturday they say 3pm on Sunday. I ask Ashish, why am I to believe you now ? No answer. What if the guy doesn't show up. No answer.
Request further escalation.
8:10 pm
Escalated to Abhinav Goswamy - not sure who he is. "Sir, it was a PC problem and our guy fixed it". I give him the story again for the FOURTH time today. He apologizes, sorry for the inconvenience, but it is now past 7:30 and there is nobody to come to your house now. But we guarantee you tomorrow someone will definitely show up.
I insist that the problem has to be solved today. Says he will call back.
9:15 pm
Still waiting for the resolution and my DSL link yellow LED is blinking and the browser keeps giving me the same message "DSL link is down".
So, basically the moral of the story:
Do what the airtel site engineer wants you to do. Close the case to help his SLAs. Otherwise, bad things will happen to you and you flush down the weekend trying to get your Internet working. You can never prove it, but you will suffer his wrath..
Wonder if Consumer court is an option...
12:30 pm 9th October 2010
Called Airtel about broadband slowing down tremendously and most sites including their own internet website timing out, even though i have 2 Mbps line.
First time half-way through discussion - call dropped. Around 10 minutes waster
The customer care never calls back, if your call drops, by the way.
Around 1pm:
Called back again and this time, I insist that they first generate a ticket. Finally a ticket is generated.
Ticket Number 38572324. Explained the whole problem again and finally they said someone will come in. Spent another 15 minutes
Around 2:30pm:
Actual visit by an airtel site engineer !! fantastic. He goes through the motions and finally says things are better. Your PC needs a health check, though. Okay fine, buddy. Thanks.
But please do not close the ticket. I want the situation under observation for 24-48 hours. The last time a problem came and it was fixed, it recurred in 24 hours. The guy is furious. He says, to maintain his SLAs he wants to close the ticket now. I tell him, i prefer to keep it under observation and then close it by Monday. His manager comes on the line, Gautam, and says, lets close it. I explain I would prefer to keep it under observation for 24 horus. He says, close the ticket and if you need help call me on my mobile number !!
After 15 minutes of arguing, I tell him, i want it under observation and he can still go ahead and close it if he prefers it.
The site engineer is furious. I try explaining my past experience of problems recurring. He only understands that he has done a good job and I am not letting the case close. His SLAs are suffering and he is furious.
And then he leaves the premises and within 10 minutes my ADSL Line is dead. Is it possible that the guy was mad and he disconnected the line in the basement before leaving. Old trick in the book. It is called SABOTAGE the network and screw the customer (or the management when u are on strike). Possible ? Yes. Probable ? Definitely.
What are the chances that the ADSL line which has been stable and okay for four months goes down within 10 minutes after an angry and irritated Airtel site-engineer leaves the premises. I wanted the case to be open for 24-48 hours, so here is a good reason Sir, I will yank your line for 24-48 hours and observe you. Hypothetical possibility. Yes.
3pm:
Call up Airtel. Again 10 minutes of explaining and same thing happens. Priya tell me case is open (wow, so it is open for observation). But says "Sir, it was a PC problem and our guy fixed it". I explain the line has been down and I need help. They said someone will visit before 7:20 pm. I also get an SMS from them that this is the case.. Quite professional.
7:00 pm
I call up Airtel again. Spend 70 minutes this time.
After 15 mintues with Jeetesh who says "Sir, it was a PC problem and our guy fixed it". Your case is under observation. I explain that at 3pm I had called to complain that the line was down. Has it not been updated ? aah.. yes is your line still down.. ?? He apologizes, sorry for the inconvenience, but it is now past 7:00 and there is nobody to come to your house now. So we will see it Monday.
7:30 pm
Escalate to floor manager :
Manager Ashish comes online, after 30 minute call. Completely clueless. Not briefed about anything. So "Sir, it was a PC problem and our guy fixed it". I ask him if he has got a briefing before coming on line. No sir, just read the case report. Normally case reports should be in REVERSE CHRONOLOGY. Last update first. So that when you see it, the most recent update is what you need to know before talking to the customer. After i explain everything to him for the THIRD time in a day. He apologizes, sorry for the inconvenience, but it is now past 7:30 and there is nobody to come to your house now. So we will see it Monday.
After another 40 minutes of discussion I ask him if he is the guy-incharge or anyone else is there to help.
I ask him to take someone from Operations on the line to understand why nobody showed up. "Sorry sir, we can't take them on the line." But someone will definitely come tomorrow at 3pm.
In a nutshell, at 3pm on Saturday they say 7pm. And at 7pm on Saturday they say 3pm on Sunday. I ask Ashish, why am I to believe you now ? No answer. What if the guy doesn't show up. No answer.
Request further escalation.
8:10 pm
Escalated to Abhinav Goswamy - not sure who he is. "Sir, it was a PC problem and our guy fixed it". I give him the story again for the FOURTH time today. He apologizes, sorry for the inconvenience, but it is now past 7:30 and there is nobody to come to your house now. But we guarantee you tomorrow someone will definitely show up.
I insist that the problem has to be solved today. Says he will call back.
9:15 pm
Still waiting for the resolution and my DSL link yellow LED is blinking and the browser keeps giving me the same message "DSL link is down".
So, basically the moral of the story:
Do what the airtel site engineer wants you to do. Close the case to help his SLAs. Otherwise, bad things will happen to you and you flush down the weekend trying to get your Internet working. You can never prove it, but you will suffer his wrath..
Wonder if Consumer court is an option...
actually airtel is not directly handling customer care offices...they outsourced the work to some private companies... (In Chennai its HTML - a Hinduja group of company)!
mostly in such bpo's the agent has to speak for almost 8 hours a day - non stoping speech..!!
think about the pressure they are facing..!! no one can speak to customer for 7-8 hrs / day..!!
more over there is AHT - Average Handling Time..!!
its less than 2 mins per customer..!! How can a guy close within 2 mins when a customer is complaining about a problem..? if the AHT crosses 2 mins-then it will reflect in their increment, promotion..etc...!!
so the guy wants to close the call even the customer's complaint not resolved..!!
and the guys who are attending the customer's call can do nothing...!! they just register the complaint...they even dont know who is attending the complaint and who is reviewing the complaint..!! the problem is with the process of airtel's management..!! they suck the customers money...but not attending the complaints properly...
mostly in such bpo's the agent has to speak for almost 8 hours a day - non stoping speech..!!
think about the pressure they are facing..!! no one can speak to customer for 7-8 hrs / day..!!
more over there is AHT - Average Handling Time..!!
its less than 2 mins per customer..!! How can a guy close within 2 mins when a customer is complaining about a problem..? if the AHT crosses 2 mins-then it will reflect in their increment, promotion..etc...!!
so the guy wants to close the call even the customer's complaint not resolved..!!
and the guys who are attending the customer's call can do nothing...!! they just register the complaint...they even dont know who is attending the complaint and who is reviewing the complaint..!! the problem is with the process of airtel's management..!! they suck the customers money...but not attending the complaints properly...
I would like to bring to your notice that " I¿m received my Airtel broadband
bill against My Account No.[protected], for the period of 17.10.10 to
16.11.10, due date 07.12.10. I was shocked to see my bill because the payment
of my previous bill which is paid by me on 06.11.10 at E- Sampark (Center -100)
wide receipt No.18156367 at sector 43 Chandigarh, Rs 550/- & the same payment
received by Airtel office on 9th November 10.
Due to non efficiency of e-sampark people why should I pay the penalty?
To pay Rs 75/- is not a big issue but why should I pay the same for the mistake
of other people.
I hope at least airtel will be able to sort my issue at the earliest and will
allow me to live peacefully.
Being a customer i need a positive response from your side.
i'll be avialable at k.[protected]@gmail.com
bill against My Account No.[protected], for the period of 17.10.10 to
16.11.10, due date 07.12.10. I was shocked to see my bill because the payment
of my previous bill which is paid by me on 06.11.10 at E- Sampark (Center -100)
wide receipt No.18156367 at sector 43 Chandigarh, Rs 550/- & the same payment
received by Airtel office on 9th November 10.
Due to non efficiency of e-sampark people why should I pay the penalty?
To pay Rs 75/- is not a big issue but why should I pay the same for the mistake
of other people.
I hope at least airtel will be able to sort my issue at the earliest and will
allow me to live peacefully.
Being a customer i need a positive response from your side.
i'll be avialable at k.[protected]@gmail.com
Airtel Broadband — Connection not cancelled on time - just wants to pull money
Dear Sir,I have requested a cancellation of my number [protected] on 3-November-2010. cancellation request number 413174.
But since that date i am only getting calls from airtel. and every time i have told the reasons and that i dont want this connections.
But even till today i am getting calls regarding this cancellation, and in the meanwhile i have been billed even after 03-November-2010.
This i think is only to pull money from me. or a bad management at ur end.
Please look into the matter.
thankyou,
Tarun.
[protected]@rediffmail.com
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Airtel Broadband — Professionalism at its best
I received a pamplet from Airel which said "Get a life. Get Broadband" !!I was happy with my present ISP, but when I saw that I can get a 2Mbps connection at Rs.777 per month, I called the callcentre to check it out.
Within 2 hours, an Airtel rep came to my house with the forms and collected 6 months rent in advance and said that my connection will be up within 4 days. I was impressed !
It is now 12 days and there is no call from Airtel. So I called them up. After speaking to 5 different people, I was told by the Engineer that they cannot provide connection in my apartment and I should apply for refund.
My apartment is in the Central Business District of bangalore. Just 50 meters from MG Road and one of the most posh localities in Bangalore.
I wonder how many weeks it may take them to refund the money which they promptly collected without verifying the feasibility.