[Resolved] Airtel Broadband — Pathetic Service | |||
Respected forum. here i want to highlight un professional approach of airtel towards itd customers..seems airtel has gone in a myth that he is the largest service provider in india and take them for an ride. My complain is that i got enrolled for airtel broadband on 05 August 2011..the executive gave an copy of the form (customer enrollment form) no. 2753899..and i was been told that the installation will happen by 15th...max..i also paid rs. 500 as advance payment via cheque.on the same day when i saw there was no communication from airtel. i gave call to the executive and then obly he said that there is technical problem and installation will happen in a day or two....now the fact remains is that i as an custoner was kept in dark regarding the progress of the installation....today again when i followed up with the exexutive he told me that there is technical problem and he cannit give me any commitment of the job completion...then when i called up airtel helpline on [protected] i got an ribotic answer that we have registred ur complain with complain no 4295240 and will get back to u...in the entire episode no one drom airtel posted me any progress...it was me who had to follow up by making multiple calls and wasting my money..secondly no one did apologise for this delay. On top of all this Airtel's installation team leader Sunil Chaudhary - Mobile no [protected] and his assistant Pappu [protected] said that i was free to escallate to anyopne and they were not ready to help. Respected forum.. i wud like you to intervein in this and ask airtel when wud he stop majing customers run from pillar to post...pls pass on this complain to mr. sunil mittal so that he can know the realities in the field I have also sent a mail to all senior members of airtel but theres been no response. Mail attached below Dear All, am not sure whether this mail would reach you but thought I should share my aweful experience with your entire service teams in Ghaziabad during the process of getting a broadband connection. I thought I should be sharing this with you as I was a part of your service team at some part of my career and always bench marked your organization as a company that values customers and service commitments. 1) I was a high ARPU broadband and landline customer of yours since last 3 months in Gurgaon 2) On 30th August I raised a request for transfer of my connection to Indirapuram Ghaziabad 3) After a week your CS team did me a favour by calling me up and saying that my line cannot be transferred 4) Then I tried calling all your local distributors to get myself a fresh connection and as usual was unsuccessful 5) When I used my contacts within airtel then I was given a connection - A guy called pandey (Mobile No.. [protected]) initiated it and though he was good in interacting with me he made me run for a week and finally my wiring was done on 11/09/2011. When I told Mr Pandey and his assistant Basant (Mobile no. [protected]) that i would escallate the matter to higher authorities they seemed least concerned and instructed to go and escallate the matter to anyone I wished. 6)After Mr Pandey and his teams favour I was routed to a team leader of Broad band installations Mr Sunil Chaudhury (Mobile no. [protected]). This guy seemed to be better, on 14th Sept I gave him the first call and he kept telling me that the work would get done on the 15th Sept. but till date the broadband connection is not activated and installed. Now this Sunil character doesnt even have the courtesy to pick the phone and speak. If he is not empowered to resolve customer issues he should not be a team leader and should be immediately refrained form interacting with highend customers Just for your information I have always been a high arpu loyal customer of airtel and everyone in my family too uses airtel connections. Hope this mail would be taken in right spirits and some action would be taken to get my problem resolved. Regarding the wrong people that you have in the system I really dont have anything to comment against such irresponsible and useless people since by doing so I would only be wasting my and your time. To add to your installation people have clearly said u can go an escallate to anyone Given below are my connection details Name and address: Suman Mandal Amrapali Royal Appartments, Block - Urvashi 1, Flat No 105, Vaibhav Khand,Housing Plot No 2B Indirapuram Ghaziabad UP Fixed line No :[protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 30 Comments | |||
Comments
Airtel Broadband — Broadband Service is Down for more than 7 days and Customer Care is not Responding
Hi,I have a broadband connection from Airtel. The landline number for this connection is[protected]. The broadband line and telephone line is down for more than 7 days. I have registered a complain with Airtel Customer Care and am repeteadly following up with them. The line is not fixed. The CC executives can not give update on this. Every time I am calling them I am getting different different reason and nobody is working on them.
Also the Customar Care dept is disconnecting the call, if I want to speak to higher level.
and this problem is repetating from last 6 months.
The service provider is charging a huge amount of charge for Broadband and Telephony service, but I am not getting an uninterrupted supply. And the most harrasing part is the unprofesional way, the customer care dept is dealing this matter.
Please help me to resolve this matter permenantly.
Regards
Neloy Bandyopadhyay
Ph - [protected]
email - [protected]@gmail.com
Airtel Broadband — Complaint not resolved even after 1 week
This is regarding a complaint No. 47369432 which was raised/registered on 8thJune 2011 evening for Airtel Broadband connection with landline number
[protected]Registered on the name of Mr. Mayank Goyal, my brother, the
alternate contact number is [protected]) being out of order. In spite of constant reminders almost
daily the issue that the broadband is not working now for almost 2 weeks, no
solution has been provided and each time I make a call to the customer care I
have been assured it will be done the next day. day before Yesterday morning (i.e. 13th
June) when I spoke to the Manager for Escalations, I was given 100% surety that
it would be resolved on priority on the same day but nothing has been done so
far. I need the resolution for the same and the necessary compensation for all the days the broadband is not working as the company will anyways bill me for the entire month.
AIRTEL-Pathetic broadband service- uncooperative customer care
I’m using two broadband connections:
Home use – 5334328
Office use- 4608888 [Monthly billing of Rs. 12,000]
Both the connections are not working, I’m writing this complaint using the Vodafone data card.
After several phone calls and innumerable phone calls, our problems remain unresolved [ who is going to compensate us for the time and business lost?]
The so called customer care people refuse to take my calls or even call back. I have been in touch with :
S. Mehrowtra – [protected]- Apparently her phone is “not well” and she cannot see who is calling. She has been asked several times to visit the site but “our office is too far”.
Nishant Sharma- [protected] – he is perpetually in meetings and only makes false promises.
I have come to the conclusion that Airtel is of no use to us.
Therefore I would like to surrender the services immediately- I will advise all our associates in Ghaziabad not to use Airtel.
I’m using two broadband connections:
Home use – 5334328
Office use- 4608888 [Monthly billing of Rs. 12,000]
Both the connections are not working, I’m writing this complaint using the Vodafone data card.
After several phone calls and innumerable phone calls, our problems remain unresolved [ who is going to compensate us for the time and business lost?]
The so called customer care people refuse to take my calls or even call back. I have been in touch with :
S. Mehrowtra – [protected]- Apparently her phone is “not well” and she cannot see who is calling. She has been asked several times to visit the site but “our office is too far”.
Nishant Sharma- [protected] – he is perpetually in meetings and only makes false promises.
I have come to the conclusion that Airtel is of no use to us.
Therefore I would like to surrender the services immediately- I will advise all our associates in Ghaziabad not to use Airtel.
AIRTEL BROADBAND SERVICE — Airtel
Issue relating to Airtel broadband service are :Arbitrarily changed the Broadband plan to higher speed plan even though customer never requested any change, In addition charged Rs 100 for changing the plan(no request from consumer).
When pointed out that no request was made for plan change, Airtel will agree to change your plan to original plan. They will charge another Rs 100 for going back to the original plan note no change was requested by customer to tamper with original plan)asking the customer. Now beauty of all this is that a month has passed when a customer notices extra charges from the new bill.
Customer is forced to to pay the extra charges(enhanced speed) for atleast a month or more(no request from customer for enhanced speed). Calculate this amount to millions of customer.
Now the AIRTEL has expanded this scheme further(or what I call a FRAUD) . How?
Subscriber will receive a pop-up every time they log-in, asking customer to OPT for higher speed. Despite a subscriber deciling EACH time the message for many days. This message is never Acknowledge by Airtel, So a subscriber WILL CONTINUE to get the message for days,Till the time subscriber inadvertently hit the enter button, THEN VOILA, you have Automatically subcribed to a new service. Another Rs 799 will be added to your bill. When you ask the customer service the Blame is on the customer that they have requested this service.
In Total ,a Rs 700 per month bill has gone up to Rs 1800, through ingenuity of Mr Bharti/Airtel.
while many unsuspecting customer will pay this EXTRA amount(amounting to many crores) some o[censored]s will leave all work & sort out this mess created by company.
A definately, very wonderfulful scheme to defaud public at large. Airtel knows that they will get away with this
Airtel Broadband Review — Airtel Broadband Review
Airtel Broadband Review: I once had faith in Airtel. I use Airtel Broadband, Airtel DTH and Airtel GSM. Airtel DTH and GSM are Prepaid and are not wired and I guess that’s the reason I never had any issue with those. But when it comes to Airtel Broadband / Landline Connection the real inside story is laid bare. And which makes me write this review of Airtel Broadband /Landline.When I requested for an Airtel Broadband / Landline connection I got the first shock when they didn’t handed me the telephone instrument. May be it was my fault, But I was under impression that they do provide an instrument. Their technician told, it was discontinued. I wished it should have been communicated. So that’s our first point.
1. Keep in mind that you may NOT get a telephone instrument from Airtel when you apply for a fixed line Airtel broadband connection.
After barely two days of installation the connection snapped when I wanted it most.
2. Airtel uses Alcatel Lucent’s services for all landline/ broadband wiring.
It took 4 days for the complaint to be resolved and the technician asked me not to call customer care again (121) to file a complaint but call him personally and he’ll fix the issue.
3. Always register a complaint and take down your complaint number. You can sometimes claim waiver for duration when your problem was not fixed. I had to threaten connection cancellation to get the waiver for 8 days. Coz it took them 8 full days to fix another issue (That’s definitely not efficient).
Ok, I got to admit I was not available at home once during that period but still 8 days is simply too much. Second, when I started having a number of complaints, I started explicitly telling the executive to get the issue fixed first and then I’ll make the payment for dues (if any). It worked to a level. But still the services were not upto expectation so I decided to request a connection cancellation. And it’s when the real face of Airtel was unveiled.
They made me call repeatedly to register the cancellation request, making excuses of system down & all and asking to drop a mail regarding disconnection.
4. You’ll be billed for everyday till all the wiring/equipments are removed from your home/office no matter if you have active connection or not. So the more they drag feet on disconnection the more they get from your pocket.
Thanks,
Vivek
Airtel Broadband / Fixed Line No: [protected]
They Still harassing me. I am having to call them again and again but their system is down forever so they cant take my cancellation request. BS.
I had placed a complaint with Airtel Broadband for frequent disconnection of the internet 2 weeks back. Complaint number is : 32059394 nobody is even bothered to look at the complaint. Even if i call the customer care executive they place one more complaint but no resolution yet. Completely unprofessional service from Airtel.
[protected]complain
The worst service i have never imagined from Air. I applied for the connection on 4th-July 2013, after daily follow ups the executive came to collect the documents and Installation, Two days after taking the money they informed me that there is no connection facility in your place and it will take 1 week for the connection. still now 1 week is not over for. After follow up Today they have informed me that i will get a call by 7-PM with the update but dnt think so, lets see.
The worst service i have never imagined from Air. I applied for the connection on 4th-July 2013, after daily follow ups the executive came to collect the documents and Installation, Two days after taking the money they informed me that there is no connection facility in your place and it will take 1 week for the connection. still now 1 week is not over for. After follow up Today they have informed me that i will get a call by 7-PM with the update but dnt think so, lets see.
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Airtel Broadband — Pathetic Service
Airtel being a leader in the telecomincation sector, now a days their service is pathetic. I have been complaining about the contenues drop in the network/link. but from last 20 days it is still pending. when ever i called service center they will send some layman, some of the service engineers have no manners to talk with the customers. DEAR AIRTEL IF YOU ARE NOT ABLE TO GIVE PROPER SERVICE OR IF YOU CANT KEEP UP YOU WORDS SO CALLED 'BETTER SERVICE THAN OTHER SERVICE PROVIDER' PLEASE TRY SOME OTHER PROFESSION.