Airtel Complaints & Reviews

Hello,

I brought an USB data card on 12/03/2009, but so far it was working because of poor signal strength.

USB Data card IMEI No. [protected]
Mobile Sim No. [protected]
Package : Combo offer – Rs. 6600/- for 1 yr with USB.

From the day one, I was able to connect internet and always may signal strength is less that 3%. Tell me how I will work on this. I informed this to Airtel Sales man(Gopal Singh), he directed some one to look into this issues. But some peoples came and checked and said the same that Signal is 0% inside the house. Later promised me to increase the signal strength from their tower(Quality Bus stop)

I really taken trouble and pain on me by choosing Airtel for internet connect. Tell me what I do here? Two way out here.,
A) Increase signal strength where I stay.
B) Refund my money back immediately.

-Vijay

Dear Sir,

I am Ritesh Kumar Gupta, PostPaid customer of AirTel my number is [protected]. i am existing user of AirTel Rs 222 / Month plan and now AitTel has launch Advance rental plz for 2 yrs in Rs. 995. and this plan is only for new connections. when i am asking to migrate my plan to this new plan they are asking for Rs 1495 for 2yrs + Rs 50 per month as clip charge. (in new 995 plan there are no monthly clip charges for 2 yrs and STD calls are Rs 1 /M )
as per TRAI rule which is telecaster on TV and Radio for mobile service provider i have already asked to AirTel customer care and outlet also but thy are telling me to buy new number then only they can give me that plan. i have talked to AirTel customer in this regard and they have given me reference number[protected] but not solution.
plz help.

I don't have any word for BAD Customer services provided by Airtel.
First they have decreased credit limit of my number without any intimation and then every month abruplty closes outgoing on my number saying that you have exceeded the credit limit. I know on average my monthly usage is more than 1500rs therefore whenI have taken connection that time I checked about credit limit and it was more than 3000rs but now they reduced...

i have used Airtel Live & free trail of shirdi wale sai baba .but after 3 days i have been charged Re1 daily as a subscription & also gettina a msg from 56363.now i want to deactivate my sai baba pack.give me solution immediatly.

Dear Sir / Madam,


It is very painful to express my views by going through Airtel Prepaid connection documentation.It all started from Planet M Office at Madhapur and hopefully will end at Airtel Extension counter at Madhapur.

Let me bring into your notice that myself Rohit Hunari - your so called contact no: [protected]// alternative no: [protected] had purchased a Nokia handset from Planet M, Madhapur.The documents were all submitted alongwith a photo, one Pan card zerox and local electricity bill where i am currently staying(Kiran Hostel).

My number was activated on 1st mar 2009.The were going fine, until an SMS was send on 16th Mar 2009 which confirmed that i need to siubmit the required documents to resume my mobile services.I went to Planet M, they internally spoke to Mr.James who told them that my signature was found mismatch and due to which again i will have to submit the docs. I gave all the documents once again to Planet M office.However, they never inturn submitted to Airtel.Dont know the reason why.Then i started following up with your customer care where i had met with almost every escalation manager Ms.Uma - She gave me full customer support and assured me that a callback would be given atleast to confirm what the case is..however, the callback never came.Then again some days later i spoke to Mr.Wali, he was so confident that my problem would resolve in few minutes and my call which i made @ 9.25 pm from Planet M office, Mr.Wali guided me to go nearest Airtel office @ madhapur and fill up a magic form and my number would get activated within 4 hours.When asked about the timings @ 9.35 pm around, he said it would be open.Your own escalation manager are not aware that the Madhapur office is open from 10 am to 8 pm.Frusted again, i had to leave the Airtel extension counter where there was no form available, i was asked to go at Begumpet office which is 24 X 7 working.Since i didnt had time and energy to go there, i then called @ callcenter and spoke to Mr.Jagdish.He asked another 48 hours from me and advised me not to go office and submit the required docs at Airtel office within your working hours.

Today i suddenly got a call from Planet M office where one of your Airtel executive was waiting for me to collect the set of documents which was already given to Planet M.When they asked me about my permanent address proof available, i informed that i can give the HDFC bank online statement.The executive agreed and was waiting for me.Since it was still office hours @ 5.00 pm and i was in a meeting, i said that all the documents would be picked up by my self and then will submit to Airtel office before 8 pm.

The documents were all collected and when i entered your Branch office, there was almost closing time and your employees didnt had the energy to resolve my case.Since i had been running from pillar to post for the only reason that my mother is hospitalised and this being my persoanl number, i am unable to make any calls was hurting me like anything.

Your branch manager Mr.Anand too did not met my expectations and informed me to take a recent electricity bill and sign of the Hostel owner without which for no reason even when i explained my difficulty was not addressed and i was asked to leave.

I was finally informed by Mr.Nagesh that i can submit the docs at your Extension counter and tomorrow morning the docs would be given for processing.The docs are now lying @ Airtel Extension counter, Madhapur which hoefully will gointo the right hands for further processing.

When i questioned the Branch manager that if i submit these docs will me number be activated within 4 hours, he looked at me in a bit of a surprise and asked me who said that.Then i refered the conversation i had with your callcenter escalation manager.

This is just what i am expessing as of now and appreciate that my number gets activated.

Secondly, for all the mental harrassment and physical stress that you guys have given, would like you to compensate on that by refilling my Mobile to an extent of Rs.1000/-.

I dont know whether this suggestion will work or not. The SIM cards which are sold alongwith the mobile are to be sold to the outlets where the vendors are explained about the MID(Most Important Documents)without which they cannot sell those mobile phones.


Thanks & Regards,
Rohit Hunari

Am sharan, i had given installation charge to a Airtel broadband provider on[protected] and they saying that they don't have port to give connection and i asked them to reimburse installation fee which i have paid but they are irresponsible to take action to give me back my money.
Internet provider address is :
Bharati Airtel Limited/ Telemedia Services/South Hub
maruti infotech center, 11/1 & 12/1, block 'A' West Wing,
Koramangala - Inner road, Amarjyothi Layout, Bangalore - 560071

Airtel has ZERO customer service. Complaints are not addressed in time and their way of resolving something is to send legal notices and try to collect as much money as possible. After calling customer service many times, speaking to several people in collections etc., they are still hounding me for more money even after returning the SIM card and paying all dues. Please see emails sent below:


________________________________________
From: Shyam Rao [mailto:[protected]@melstar.com]
Sent: Tuesday, January 27, 2009 12:44 PM
To: 'nodalofficer.[protected]@airtel.in'; 'appellate.[protected]@airtel.in'
Cc: '[protected]@airtelindia.com'; '[protected]@gmail.com'
Subject: RE: Incorrect billing etc.

Dear Sir/Madam,

I have not received any direct reply from the nodal officer apart from the automated reply. I had to call collections several times and I am finally giving up on the matter. I will be paying the amount prescribed Rs.2366.79 as full and final payment towards this dispute (check no: xxxxxx, State Bank of India) and will be returning the SIM card to the collections agent as well.

At this point I am beyond irritation as to the amount of time I have wasted talking to people and explaining over and over what the problem is, which is a simple case of being billed on 2 plans for one connection. To avoid such pain in future, I will further be closing my landline and all corporate accounts as well in the next few days. If any further contact is made to me in this regard demanding further payment, I will be forced to post the entire correspondence, complaint numbers, and my bill detail clearly showing who is at fault to internet forums. Beyond that, I have no option but to approach the consumer court.

Regards,
Shyam Rao


________________________________________
From: Shyam Rao
Sent: Monday, January 12, 2009 9:23 AM
To: 'nodalofficer.[protected]@airtel.in'
Cc: '[protected]@airtelindia.com'
Subject: Incorrect billing etc.

Dear Sir,

I have an Airtel Datacard no [protected].

Everything was fine until I asked my plan to be changed as my usage was low. At the advice of the 121 customer care, I sent the following SMS to 345 : “b activate 49 standard data card” on 5/26/2008. I did not get any intimation of when my plan was changed and continued using the data card as normal. The following billing cycle my bill was showing double the normal due. The detail charges showed that I had been billed on both plans i.e. the existing 350 plan, the 49 plan as well as for the 60MB that I had used.

At this point I called customer care and lodged a complaint. Nothing happened and my bills continued to arrive with late charges (now mysteriously back to the 350 plan with no intimation to me). Every time I got the bill I have called customer service (about 5 to 6 times) and had to explain my case over again, with the promise that it will be resolved in 2 days or so, but no one calls back.

Now I have bill collectors standing at my doorstep. The last time I was able to use the datacard was Oct 13, 2008 after which service was suspended. I regularly pay about Rs 5000 to 6000 on my Airtel landline without delay every month and would like to close this matter and resume service. However I do not know what amount to pay and I certainly am not going to be liable for a mistake of being on 2 plans which is not my fault, however small the amount may be.

I would like this resolved immediately and in a proper manner, not some arbitrary amount being demanded failing which I will be forced to terminate the plan, close my landline account and my corporate accounts as well. I am writing from my official email so that I can be notified immediately.

Regards,
Shyam Rao

Good Evening Sir/Mam,
I - Avirup Ghosh, a client of your Company using airtel services for long is not getting proper services recently regarding Airtel-Live and Speedflirt Service. I had tried over a Hundred of times to Unsubscribe from the Pre-mentioned services, and for the same, tried to get connected to Airtel Customer care, but it never got connected. I received a sms yesterday (22/03/2009) from ''TA-Arena'' at around 15:35 which requested me to log on to- ''www.speedflirt.mobi/airtel.click'' and then to Edit Profile and to Unsubscribe because it read that within 2 days, the service will be renewed but the problem is this that the page is not opening inspite of innumerable efforts. Airtel has been deducting Re.1 per day as a usage of the said service. But I am not using it. So, why should I pay when I'm not using the service???? I want my money refunded/adjusted for the same immediately, within 5 Working-Days.

Thanking you,

Yours sincerely

AVIRUP GHOSH

[protected].

Hi,
We are totally disturbed by your customer care executives, regarding bill payments. Bill payments are collected by your collection boys, they giving reciepts, after this procedures again your guys tellicalling freequntly, and making missed calls, while we might be in meetings or driving many times we informed them don't disturb, and we give our company contact person any thing regarding the bills details(accounts manager mob: no:) that time they making more and more disturbences and irritating dialouges.
And we informed your collection boys, and he told us the calls making from Madras, and assured to solve the complaints, but the same day comes missed calls.
We are please to inform you that make right solution and try to understand our situations, any correspondense you needed contact through [protected]@gmail.com.
Thanking you.

Dear sir/madam,

Am using Airtel postpaid connection and i got Jan months bill that is Rs.1, 442.89 i paid this bill amount through Mcheck service on[protected] by using HDFC Bank Credit Card. But till today they have not updated the same and they were asking me to pay the bill once again, with regard to this i have loadge a complaint with customer care executives more than 18 times and i spoke with three floor Managers(Anand / Sathish Kumar and one lady) they have given the ref no's[protected] /[protected] and they told that within 48hours issue will be sorted out. But till today nobody have resolve the same. From[protected] morning my out going facility is barred. again i called customer care but they were asking me to pay the bill once again. Because of this problem my work has got strucked, more than that am loosing my money and also loosing my patieince.
So i kindly request you to go through this and give me the right dicission as soon as possible.

Please Note this connection is in my brothers Name, Abijith M M, #46, C Rd, Kalappa Blck, Srinagar Bangalore
Below is my credit card statement

We understand your world

VISA VALUEPLUS STATEMENT

Cardmember’s Name and Number Statement Date Payment Due Date

MADALU MANJUNATH MANUDEEP

4346 XXXX XXXX 4015

03/03/09 23/03/09

Credit Limit Available Credit Limit* Available Cash Limit

75, 000 64, 495 22, 500

ENJOY 2.5% PETROL SURCHARGE WAIVER & 1.5% CASHBACK ON UTILITY PAYMENTS THRU MYCITY PROGRAM.CALL CUSTOMERCARE

TO APPLY.

MADALU MANJUNATH MANUDEEP

Domestic Transactions

Date Transaction Description Amount

03/02/09 GURUSHREE HOSPITAL BNG 1, 000.00

04/02/09 Petro surcharge waiver 1.75 Cr

05/02/09 CASH PAYMENT - THANK YOU 4, 500.00 Cr

05/02/09 BR CASH DEP- PROC FEE 50.00

05/02/09 BHARTI AIRTEL LTD (MCH BANGALORE 1, 442.89

05/02/09 JOYCE SERVICE STATION BNG 3, 075.00

05/02/09 PETRO SURCHARGE WAIVER 63.44 Cr

06/02/09 INDIAN RAILWAY CATERIN NEW DELHI 123.18

06/02/09 INDIAN RAILWAY CATERIN NEW DELHI 123.18

06/02/09 INDIAN RAILWAY CATERIN NEW DELHI 180.19

06/02/09 PREMIER COMPUTER AND C BNG 265.00

07/02/09 INDIAN RAILWAY CATERIN NEW DELHI 332.89

07/02/09 Bharti Airtel Ltd.(MCH DELHI 50.00

08/02/09 NIKHIL AND CO BANGALORE 512.50

08/02/09 PETRO SURCHARGE WAIVER 12.50 Cr

09/02/09 CASHBACK MY CITY 43.28 Cr

09/02/09 INDIAN RAILWAY CATERIN NEW DELHI 123.18 Cr

10/02/09 Bharti Airtel Ltd.(MCH DELHI 50.00

12/02/09 DISH TV NOIDA 1, 014.00

14/02/09 Bharti Airtel Ltd.(MCH DELHI 50.00

14/02/09 JOYCE SERVICE STATION BNG 4, 100.00

14/02/09 PETRO SURCHARGE WAIVER 63.44 Cr

17/02/09 CASHBACK MY CITY 3.00 Cr

18/02/09 ICICI BANK/BANASHANKAR BANGALORE 1, 000.00

19/02/09 CASH ADVANCE FEE 300.00

19/02/09 NETBANKING TRANSFER 24, 778.00 Cr

21/02/09 NETBANKING TRANSFER 1, 336.16 Cr

23/02/09 CASHBACK MY CITY 1.50 Cr

24/02/09 NETBANKING TRANSFER 1, 516.45 Cr

24/02/09 NETBANKING TRANSFER 1, 862.28 Cr

24/02/09 NETBANKING TRANSFER 37, 370.00 Cr

26/02/09 DAE, PRECLO FEE,[protected], 060.96

26/02/09 DAE, LOAN PRECL,[protected], 365.55

26/02/09 DAE, PRECLO INT,[protected].78

03/03/09 COC, PRIN NB:05,[protected], 620.96

03/03/09 SPENDS PROMO CASHBACK AIVER 87.72 Cr

03/03/09 COC, INT NBR:05,[protected].32

03/03/09 SERVICE TAX 240.29

03/03/09 CESS TAX 7.20

Page No.:1

We understand your world

Reward Points Summary

Opening Balance Earned Disbursed Adjusted Closing Balance

0 0 0 0 0

Opening Balance Payment/Credits Purchase/Debits Finance Charges Total Dues

17, 212.66 71, 762.70 52, 885.89 0.00 1, 664.15 Cr

Past Dues If any

Overlimit 3 Months+ 2 Months 1 Month Current Dues Minimum Amount Due

0.00 0.00 0.00 0.00 0.00 0.00

Note : All contents of the Statement will be deemed to be correct and accepted by you, unless you inform us of

any discrepancies within 30 days from the date of this statement

* The available credit limit showed herein takes into account charges incurred but not billed

[protected][protected]Please tear here[protected][protected]

Card Number Statement Date Payment Due Date Minimum Amount Due Total Dues

4346 XXXX XXXX 4015 03/03/09 23/03/09 0.00 1, 664.15 Cr

Cheque No. Cheque Date Bank Name Branch Amount (Rs.)

PLEASE DRAW YOUR CHEQUE FAVOURING HDFC BANK CARD NO.______________________________(Please fill in your 16 digit

HDFC Bank card number)

*Please note that the contents of the above statement are bound by the terms and conditions of the cardmember agreement.

For HDFC Bank

Page No.:2

For any details please contact me on my mobile or email.

Regards,
Manudeep M M
Mob - [protected]

Sir

I am among the oldest subscribers of the AIR TEL with no.s 1# [protected](Prepaid) and 2# [protected](Prepaid).I want to stop any promotional SMS and calls form the airtel.Pleas activate DND service to my both the numbers immediately.


Thanks

D K Bahuguna

Dear Sir,
I have a prepaid mobile No. of Airtel[protected]Punjab ans Haryana circle).
One year validity expired on 27 Feb 2009.
I could not recharge on time as I was out of the state.
But there was a balance of about Rs1453/- which was unused.
Airtel in Delhi has a policy of offering extension of validity on SMS, but i received no such SMS.
I ultimately got a one year recharge for Rs246/- on 21.03.2009 from Airtel Relation Centre, Manimajra
with assurance that the previous balance will be added but it has not been done. I have since taken a lifetime validity for Rs99/- and a topup of Rs100/-. Please ensure that the previous balance is credited to my account

already i have given complaint for 3 times but i didnt get any response from stupid airtel wap services and still deducting 10rs daily.so plz kindly deactivate my subscription. My no [protected]. please do the needfull.

Dear all,

I purchased an airtel usb modem from Univercell chennai and could not install properly. When contacted the customer care, they came up with the answer, that it wont work with Vista Ultimate. But in Airtel website, they have specified operating system as Vista only and not distinguished between home and Ultimate.

However, I installed and connected in Vista ultimate, and the speed is from 0.1 Kbp/s - 6.6 Kbp/s.

All the telecom indsutries put fancied advertisements and when literally purchased, you end up with making a fool of yourself.

This happens only in India...Sorry to say that...I have used vodofone datacatd in UK, and Bigpond datacard in Melbourne, all exactly do what is being specified with a whopping 1.8 mbp/s speed.

But alteast, if the USB modem gives the committed speed of 64 kbp/s that would be some solace.

We need to boycot all the datacards in India,

Regards

A disappointed Airtel Indian customer

hai im deepak frm gurgaon i resign bharti at 2nd march 2009 frm this date still there is no process to should be confirm frm hr department side nd most important matter is very cheap management nd HR dept.both sitting in gurgaon hub there is no any systematic work . i realy tel most of employees are nt satisfied frm management of gurgaon im realy shocked nd surprised wen im resign frm dis company.

Dear Sir,

I am using airtel connection since long time 2-3 years, now i submitted my application Airtel outlet, garh road, meerut for changing the plan on 9th March 2009, On 22nd Evening i tried to phone but recd message -nos are not correct 1 no tried, other no tried failed, i querried and came to know that my connection is temporary withdrawn without any information, i am unable to understand why? As I have deposited again my id proof at Garh Road, again I visited at Garh Road, Meerut, application with ID proof is pending still in drawer, I get received a copy of my application and came back, still it is not in working condition.

rajiv

I purchase AIRTEL Digtal TV connection on last Monday i.e 16-03-09 by paying Rs. 1750/- with three month free subsriciption, with my VC no.[protected] STB [protected] ID no. [protected], My service activate on afternoon at 1 P.M . On tuesday when I check my account, I was shocked it was showing -1750 /- . I immidaitely contacted to the dealer who assured me it will be correct by the evening . Next day again I approached to the dealer i.e Dish Shoppee shop no. 7862, Opp. PSEB office Sirki Bazaar . On my complain he talked with Mr. Parveen Sharma service Manager of the area and give the detail, who again assured that this is internal problem & my service will not interrupt . On[protected] at 4 P.m. I receive a threatening call from phone no. [protected] of Mr. Kamal from Airtel office New Delhi that I have not paid Rs. 1750/ - so, immidaitely pay the charges otherwise the service will be stopped . I told that person that by paying the ammount I have taken the dish, & the company has started the activication . So, it is your responsibilty to check the fact without harrassing me. I again contacted to Mr. Parveen Sharma service Manager as well as to the dealer that what is going on . but agian I got same asssurance that my service will not stopped any way. They also gave me cash card no. of Rs, 1750/- . But all of sudden today on 22-03-09 the service was stopped by the company, showing how they can cheat us ? ? ?

VISHWAS GARG FROM BATHINDA

To,
The GM
Airtel India
Delhi

Sir,

I am the customer of your telecom with mobile no-[protected] for last 10 years. For this loyality i got a very good remarks by your company, I would like to tell you that my no as mentioned above has been deactivated on 11th of March without prior information when i asked to your customer service people i got replied that i need to submit my ID Proof to get activated again. After getting this information by next day on 13th of march i submitted copy of driving licsence as ID/address proof at 18 pusa road karol bagh. After doing this i was supposed to get activated my no. within 48 hours. But it didn't happen after the given time i made contact again with your executives and asked to submit again i did the same on 17th of march but in vain.

A consumer never expect such kind of pathetic service from Brand like Airtel . I suffered a lot during this period .
I therefore, request you to kindly attendon this matter ASAP. I shall be very much obliged to you for the act of kindness.

Regards
pawan kumar
ph: [protected]
E-7/117
Mukund Vihar
karawal nagar
Delhi- 110094

I need a call summary report on my mobile no. [protected] from 20 February 2009 to 20 March 2009

Thanks

A BHARTI AIRTEL REPRESENTATIVE APPROACHED ME ON 1-FEB FOR DEMONSTRATING BROADBAND SERVICES AT MY LALBAUG ADDRESS. I HAD OPTED FOR RS 499 PM FOR BROADBAND INTERNET SERVICE WITH 2MBPS SPEED AND 1 GB LIMIT. I HAD PAID DEPOSIT OF RS 500 FOR THE MODEM. THE CHEQUE IS DRAWN AGAINST "BHARTI AIRTEL LTD" AND MONEY IS WITHDRAWN FROM BANK A/C ON 5-FEB. THE PERSON IS NOT REACHABLE ON GIVEN NUMBER SINCE THEN AND NOBODY HAS CONTACTED ME FOR ACTIVATION. 50 DAYS HAVE PASSED SINCE THEN. I STRONGLY WISH TO LODGE A COMPLAIN AGAINST THE FRAUD AND UNPROFESSIONALISM SHOWN BY AIRTEL AND PLAN TO BRING THIS TO CONSUMER SERVICE CELL IF THE MONEY IS NOT REPAID IN A WEEK. I HAVE A CHEQUE PAYMENT RECEIPT AND ALSO THE COUNTERRECEIPT ON AIRTEL BILL. I PLAN TO FILE A LEGAL COMPLAINT AGAINST THE COMPANY SO THAT THEY DO NOT GO ON CHEATING OTHER CUSTOMERS.