Airtel Complaints & Reviews

1. NON RECEIPT OF AIRTEL POST PAID BILL AGAINST MOBILE NO. [protected] FOR THE BILLS
GENERATED ON FOLLOWING DATED: 27TH NOVEMBER 2008, 27TH DECEMBER 2008 &
27TH JANUARY 2009.

2. I HAVE REGISTERED FOR E-BILL BUT I AM NOT ABLE TO VIEW E-BILLS (OLD & CURRENT)
KINDLY INFORM HOW TO VIEW AND TAKE PRINT OF THE BILLS

Despite complaining the faulty cable connection issue to he Airtel Customer Service and other concerned departments there are no actions taken by the company showing complete Negligence.

[protected][protected][protected][protected][protected]
Sent: Tuesday, March 10, 2009 5:22 PM
To: 'care.[protected]@airtel.in';


Until today, I thought Airtel must be giving value to the customer complaints and high value is given to Customer Centricity/ TAT and the other values that Airtel/ Bharti puts up in commercials. To my earlier mail dt: March 04 (attached below) explaining that the connection that is not working since Dec' 2008 and have had problems pertaining to frequent disconnection etc, I had received a call from an Assistant Manager, Retention Team, Noida thereby promising that the line would be working very soon(24 hrs), but nothing has been done in terms of getting the broadband cable changed/ replaced.

I am highly dissatisfied with the response and explaining the whole case every time I call up the Customer Care. The engineer comes in every time saying we need to change the cable and nothing is done there-after. I do not have any single point of contact or any updates regarding the same.


As the issue is from the Airtel side with not been able to get the broadband cable/ wire replaced, please disconnect it with immediate effect.

Please refer to tkt complaint #[protected] logged today

Thanks for all your support..

Rahul Sharma
[protected]

_____________________________________________

Sent: Wednesday, March 04, 2009 4:35 PM
To: 'care.[protected]@airtel.in'
Subject: Airtel Account 12589581 Disconnection due to Faulty Connection Line

Hi,

Please disconnect my Airtel Broadband connection Account No. 12589581, with the reasons being that my internet connection is not working from Jan 2009 (no dial tone/ no connection). I am highly dissatisfied with the service now as have raised the issue couple of times at the customer care.

Few caseID's : 16296850,[protected]. Same thing happened earlier also but was fixed temporarily. The person from Airtel taking care of the Sec-20, NOIDA, UP area updated in Jan that the underground cable is faulty due to water logging and it would take approx 10 days to resolve. Still the line is not working properly.

Please Disconnect my connection as I have other connections that are more reliable and at least working.

Thanks,
Rahul
[protected]

i m not get my complete bill, infact the bill i got is the photostate not n orignal
so please kindly get into this matter.

Hi, I am Sanjoy. I am using Airtel prepaid connection in my mobile. There is a SMS comes to igmobi.com (Life Pack Subscription) vide number 56363. But I have lost Re.1 per SMS. So, Please kindly Deactivated Life Pack Subscription in my mobile No vode [protected] immediately.
Thanking you.

Yours truly,
Sanjoy kr. Pal

Dear Sir,

I have applied to withdrow my Pf acount in the month Nov-08. I have a Acknoledment which was provided by my organization when i had worked. They had submitted my document in pf ofice dated[protected] but still i did get the pf amount not even a sigle message.

PF a/c no : - HR/GGN/10693/002330...

Dear Officer,

This complaint is with regards to an unposted Bill amount at Bharti Airtel Limited.

The bill payment was done by cash for an amount of Rs. 920/- on 29th November 2008 at the Airtel Marketing Pvt. Ltd at Koramangala 7th block, Bangalore at approximately 5.00 pm. Once the payment was done and I asked for a receipt, and they refused saying that I would get an SMS confirming the payment. I did get a message, but instead of confirming the payment, it said that the transaction id of '75891645' was not posted. I did not bother to go back immediately to check with them hoping that they would rectify it themselves and it was a temporary issue.

But apparently, the amount was still not posted until the next due date, which is a month later around late December and I had been to the same outlet to pay my bill. They were going to charge me two months bill plus late payment charges of the previous month. I tried explaining to them that I had made a payment last month but did not get posted due to some problem from their end. Though they deducted the amount, it was after a lot of heated discussion and they behaved very rudely.

A month later, some time in January, the problem was still not resolved. I have visited their outlet again, this time spoken to their manager. This time around, he gave me his personal phone number assuring me that the payment would be done, but in vain. Initially when I used to call him up to follow up on the issue, he would at least pretend to be interested in the problem and give me fake assurances. But eventually, when I would call he would claim he is busy in a meeting or out of station and eventually stopped picking my calls. When I would call from another number he would pick up and was so bugged with me that he used to actually refer to me as Rs.920.

Following up with them is not the only trouble, I have also called up their Customer care department at least 5 times placed at least 4 complaints. The Customer care center have also given up saying that they have visited the outlet, but the outlet have denied that a payment was done at their outlet and asked me again to go check with them.

And that’s not all, I would also get at least 3 calls a week for the past 4 months from the collections department asking me when I would pay the due amount. And each time I would have to start explaining the problem from scratch which is a time consuming factor. Nobody in the collections department would bother to go through all the complaints that I had registered with them. I cannot start to explain the trouble and the irritation that I have gone through in the past 4 months due to this payment not being posted.

I just got married 10 days ago. The day before the wedding was also not spared of the trouble these people can cause. They have barred service on my phone and this is not the first time they are doing it. In the midst of all the preparations this problem would be the last you would want to deal with and not having a phone with you can be really crippling. Giving them a call, explaining all of this to them again was the last thing I wanted to do that day, but was forced to do it, thanks to their Robust-insensitive-dumb collections department.

Mind you, I have not spoken a single foul word or abused them whenever I was talking to someone at the outlet or the customer care center. I am good paying customer and was happy with their service for the past 5 years, until now. I am really disappointed with their methodology of working and their insensitivity towards the issue. For me Rs. 920 is not a big amount, and can pay the amount again, which I did because I was fed up with all the rude collection calls who treat me like am stealing service for free, talking about the same problem over and over again to different people at the service center and following up with the manager at the outlet. I did try coping with all of this for the past 4 months hoping the issue would get resolved, but in vain.

However, before making the payment I gave a call to the Manager from the Airtel Outlet once from my phone, which as expected he did not pick. And then from another number which he did pick. I told him who I was and like reflex he referred to me as Rs. 920. Even more annoyed, I told him that I was fed up with this entire issue. I will pay the amount not because I give up, but because I need my peace of mind from all the phone calls, and that I am going to register a complaint against them in the Consumer Forum.

So here I am, asking for justice. I hope all of the above explains the problem that I am facing. Request you to please look into the above matter, get the payment posted and that I get the additional bill payment and the late payment charges that I have done for my account.

Ref : USB - EDGE MODEM - IMEI - [protected]
Data Card No. [protected]
Sim No.[protected] S.L.No. 688273

We purchased Airtel Data Card in your Agency Show Room X-Squire Communications (P) Ltd. #14, Second Line Beach, Parrys, Chennai - 600 001. on 26.02.09 vide Receipt No. 10361 For Rs. 2999/- (Two Thousand Nine Hundred and Ninty Nine Rupees Only) in the name of Seair Shipping Services

For your kind information we have 4 CUG Connection also and the number is[protected] & so on. I have taken this connection from the year 2000 by paying Rs.3000/- Security Deposit. The Same has not been refunded or recredited to me so far.

We have been running this company for the past 10 years and so far we have taken Car, Housing & Official Loans from several banks who were willing to give us more and more Loans seeing our prompt payment and our transactions.

To be more specific we have no single cheque bounce in our transactions which we have in Bank of India for several years.

At this stage We are putting up this complaint.

The above data card which we purchased for laptop is not working and we receive a message statting that " No Service" .

When I contacted the show room which I purchased & Airtel Customer Care they said that the verification person who came to my office stated that our company is on "Low Profile".

We clearly put up the complaint that the person who came to our office for verification has give a wrong statement which we could not digest.

We request you to send the same person again to our office and give us explanation for the statement he has feeded in your system.

We are not satisfied with your service.

We are waiting for respond to this complaint from your part as early as possible.

i have issued two in number airtel sim cards in my wife's name. they are issued for our newly started business. the first sim card has got activated but the second one is not acivated for the last 4 days. i have also paid Rs. 149/- for the activation.customer care says to get the sim activated from the dealer. the sim was purchased from airtel out let at neil sengupta sarani, the represenrative was mr. jha, after repeated calls he has not activated the sim card, now he is not even answering my calls. it seems now that i have to spend Rs.200/- taxi fare to activate a Rs. 49/- sim card. really bul ...

Hiii,
I am using airtel post paid last 3 years.This my business line.I have isd facility in this number.When ever i tryed to call KUWAIT iam simply loosing the money in most of the time.The client who is in kuwait they are not receiving any calls from my side.But still i will loose the call.I had given complaint so many times and what airtel is saying its problem in kuwait network provider and they are receiving the calls.But kuwait mobiles are the only one mobiles in the world has incoming calls charges.So clients in the kuwait can easily come to know if they get attended call bz their will be a deduction in the balance for prepaid and for post piad customers they get detail bill for incoming call also bz of incoming charges.
I had shown my details bills to airtel customer care and airtel outlet in kottayam kerala.In that every one can find out there will be call duration of 3 sec, 2 sec, 6 sec, 8 sec etc.
Any way no one can communicate with in 3 sec, 2 sec like that.This problems iam facing in every month.

regards
ullas babu

the ebill which i was receiving for past 3 months has stopped coming all of sudden.i had sent the sms for ebill request and also called customer care number of times since morning and had requested for ebill but havent got ebill even by eod.

hello sir, I am airtel people without informing me they have activated india_sms pack service and deducting my balance within regular interval when i called customer care they people told me there is no that kind of service is activated on phone. but it is activated and they are deducting 10rs of balance in regular intervals
so please kindly take care of this

Subject: - Grievance regarding poor customer service & harassment by AirtelBroadband Services.

Intended To :- The Telecommunications Regulatory Authority of India, Airtel Broadband Customer Service, Airtel Broadband Services,
Telephone Number:[protected]
Account Number: - 14162443
Bill No:[protected] dated 24th January 2009 &[protected] dated 24th February 2009.

Dear Sir/ Ma’m,
This is to bring to your notice that I have had the poorest experience of my life with Airtel Broadband Services. My grievance is about the quality of treatment I had with Airtel Broadband after being a brand loyal customer for over an year. I always maintained high level of integrity & transparency with Airtel by paying my bill always on time.

Incident 1:- Dated 26th December 2008, interaction # 539013
I called in customer service to seek information about Wireless Broadband service; this was because one my friend recently bought a new wireless connection for Rs-800/- only. Referring to the offer I also intended to have my connection upgraded to wireless. Moreover 1 year back when I bought this connection I was never informed about wireless connection. Executive over the phone informed me that up gradation was possible by paying 1500/-, I rather insisted on having my connection upgraded free of cost as I already had paid Rs.800/- & new connection was available on same rate. I suggested executive to disconnect my connection so that I may purchase a new one. I was later transferred to some other department, where executive offered me a wireless connection for Rs.500/-, considering the temptation of wireless I agreed to pay Rs.500/-. This was all mutually understood & I was given a interaction no: - 539013.

Incident 2:- Dated 5th February 2009, interaction # 63324152
I called in customer service as I intended to pay my bill online & to my surprise it contained a wireless charge of Rs.1500/-. I complained about the discrepancy and wanted help on the same. I was informed by representative that there on such information available for waiver of Rs.1000/-. I alleged and complained about the poor communication. Representative offered me a TAT of 3-4days & promised a call back on same. I was given an interaction # 63324152.

Incident 3:- Dated 12th February 2009, interaction # 64431799
As I have had no call back & response from Airtel Customer Service in regards to the complain, I called back in. I had assistance from Sushma (customer service representative). She completely had no information about my complain and told me that I had called in previously to seek information on wireless, which by no way was the scenario. I asked for supervisor above her & then I was transferred to Gunjan (supervisor customer service). Supervisor listened to complete case & offered me help by telling me that she will personally listen to the first incident on call recording and would get back to me with response within next 3-4days. I had no other way round then waiting for another 3-4 days.

Incident 4:- Dated 27th February 2009, interaction # 66915693
I again called in as I have never heard upon my complain since 12th February. I had to again describe my whole situation & agitation to Sarita (customer service representative). Further to which Sarita again escalated the case. To which I had a response in 1st week of March. I was called up by some retention department representative, who heard my whole case & promised a call back with proper arrangement. But representative seemed to have little or no knowledge about the case.

Incident 5:- Dated 9th March 2009, interaction # 17666412 & 68326840
I again called as I was receiving lot o[censored]nwanted call where representative were calling in to inquire about the payment. They seemed completely unaware of my issue & arrangement. I called in and spoke with Nitesh (customer service representative), he was the very first person to acknowledge that he was able to see that I was promised for an waiver on 26th December. He was the one who told me about my interaction number & complaint. He sounded promising & assured me resolution very soon.

Incident 6:- Dated 9th March 2009, interaction # not given
I received a call on 9th March from one of representative (Puneet) in retention department stating that he was completely aware of the case & he had a resolution to it. After a long exchange of issues & concerns he finally apologized and promised that as a courtesy to me he would wave off all charges & would resume my services at his earliest. He persuaded me to pay a sum of Rs.1300/- as the only charge on my account to have connection back up & running.
After having a final discussion with Puneet many a times on 9th march, I finally paid a sum of Rs.1300/- online. I was taken away by confidence that Puneet showed in pursuing my case.

Incident 7:- Dated 10th March 2009, interaction # not given
I again called in early hours so that I may have my connection back up & running, I called up on 121. By this time I was an irate customer & was very agitated by the service. Customer representative stated that he could see no documentation or arrangement made by Puneet, to which I gave an obvious response by turning volatile & furious. Representative asked me for Puneet’s number, I gave him the contact number for Puneet[protected]. Representative suggested that he would call Puneet & discuss the case with him.

Incident 8:- Dated 10th March 2009, interaction # not given
After hanging up with the representative I personally called up Puneet to seek as to what was going on & why was I a victim of across department affairs. Someone named Aaditya answered my phone on[protected] and informed me that there were NO adjustments to be made by paying only 1300/-. I by now had complete trauma and feeling of being cheated. Aaditya admitted that because of some confusion Puneet might have promised me a sum of 1300/- but now to have my complete service resumed, I needed to pay the total outstanding & the only possible waiver was for Rs.750/-. I abruptly hanged the phone & told the representative before hanging to have connection disconnected & I intended to pay nothing anymore.

Incident 9:- Dated 10th March 2009, interaction # not given
I after a while was contacted again by the same guy who called in Incident 7. He suggested that the department which promised the only outstanding of Rs.1300/- was from retention and they by mistake had made a wrong arrangement. He later added that the only possible waiver was of Late fee & Rs.750/- against my WiFi Router. Now that I was all decided to have my connection disconnected no arrangement made any happiness to my response. I turned neutral & suggested that he could do whatever he intended to do. After a while in evening my internet connection was working properly & a representative from customer service called me to assure if everything was working fine.

Losses I had for being a customer with Airtel:-
A feeling of not being a truthful man and agony due to type of personal treatment by Airtel.
Repeated harassment calls in regards to collecting payment although I was on a roaming & was apprehensive about the fact.
I was unwillingly forced to repeat my issue & tragedy a many times.( Above mentioned incidents are the only ones that I remember and notated, where else I had many other interactions too.)
I wasn’t able to complete one my projects in office for which I am being kept under scrutiny & have 100% chances of having being expelled from services.
The amount of time I wasted in resolving one simple promise which was made by Airtel & which to everyone’s surprise in end was found documented in Airtel Customer Care Database.
Its been exactly one month that connection isn't working.

Resolution offered By Airtel:-
I was never offered the resolution which was promised on various incidents.
At last the resolution that I was offered contained a waiver of Rs.80/- + Rs.750/-. This waiver didn’t suffice any of my efforts & time that I have invested.
As a mockery Airtel offered a total waiver of Rs.830/- and at the other hand they had a service tax of Rs.450/- added to my total outstanding bill. In all Airtel only made an adjustment for Rs.400/-.
Representative had little or no courtesy at all with the whole situation & they always offered resolution as if it was a clemency to me.
As a customer I am paying more for the sort of connectivity & service I have from Airtel ( when compared with their nearest competitor BSNL/Reliance)
On various occasion in the past I inquired to have better plan but representative were never reasonable while offering and in spite suggested that I was free to approach nearest competitor.

I had purchased a Samsung 26' LCD TV in Kota under the “Samsung-Airtel offer scheme” where I am supposed to get a free Digital TV receiver with 5 months North Mega pack + Neo sports pack .

I called for activation after receiving voucher on 14rd Feb, and talked to the executive "Abdul Subhani" and gave him my details. At that time, he was unable to give me service (airtel TV account) because their service was not available in my area (Kota 324005), but I was assured that I will get a call from Airtel and get the installation within 21 days. However, till today nobody contacted me from Airtel.

But when I saw their dealership today in town and I contacted them, they said "we do not have any information in our system and we can not do anything, offer date (20th Feb) is gone; goodbye". Well to me that is a fraud committed by Airtel.

I ask to these companies (Airtel), why do they waste our time in promotions like these where they do not want to actually deliver on it.

Bhawani Singh Shekhawat
[protected]
[protected]
[protected]

I am an Airtel Prepaid customer since last six months. I have two more sim cards also. Altogether I recharge my sim cards more thar 3500 Rs per month. My job is like that I work 28 days On and 28 days off in West Africa. Every time I bring my Airtel mobile with me with a balance not much less than 300 Rupees. This time also I was doing the same. Just after reaching Angola I send one sms to India. That time my balance was something like 298 Rupees. I receive one message saying that they deduct 15 Rs for the sms. After some time I try to send one more sms. But I couldn't send it bcos I found my balance as low as 0.23. I don't know how it happened. you are responsible to find a solution for this. I need my Full balance back as soon as possible.

Thanks for your co operation

Since last month i am receiving this messagefrom AIRTEL on my Prepaid card, pls see below
" You have been renewed for (DailySportNewsPac, TextBasedService). Subscription service on Airtel STK. You have been charged Rs 1"
I have complained several time to customer care, every time they promised that it will be stopped, but nothing happened, i get at least 15 mesage in a day,
Pls do the needful or i will be forced to move consumer court to resolve this
Thanks

I want the last month's call records of airtel no. very urgently if you cud help me please. the prepaid no. is [protected].. your early esponse would be appreciated. ...