Airtel Complaints & Reviews

I am using Airtel Post paid corporate connection for the last 5 years and have a good credit history in my name. Recently i wanted to change my bill plan. I always had opted for 1000 national sms free on payment of a premium. I did indicate to the customer care executive whom i spoke(Preethi) that i wanted that Value add to stay in tact while my bill plan is getting changed. this was agreed upon by the executive. However much to my shock, this has not been considered while computing the bill. the response is farely bad and they dont treat the customer well

Dear Sir,

When I am dialing [protected] as well as [protected] from my Airtel prepaid no. [protected], I receive a message "PLEASE CHECK DIALLED NUMBERS-THE DIALLED NUMBER IS NOT ACCEPTIBLE."
I am trying to connect to 121 for last 6-7 days with no response. 121 is not working. I feel myself in a circle of dialing 1 for English then 4 for some other thing and then 9 for talking to customer care executive...and in the mean time the computer throws me again to begining of the menu.
I am astonished what to do...whom to contact...There is no online link on company's website to launch a complaint...!


DEEPTI

I would like to unsubscribe from airtel ebill service.
How?
for subscribing we have to send a sms "START EBILL <Email id>" to 121. But for unsubscribe what is the sms to send. i have tried STOP EBILL <Email Id>. It does not work. Pls help me

Dear Sir,

I purchased an airtel card in the month of Sep.2008 but later i found out that i am not receiving any international messages in my mobile but i am able to send messages to everyone. I put my complaint to customer care in Supela, Bhilai (C.G.S), but till date they are unable to solve my problem and instead they are trying to avoid my calls or complaints. Called up the airtel main office in Jabalpur, talked to the nodal officer over there but all give assurances that this will be done in a week's time but no action has been taken yet. Would anyone be able to solve this problem and i could get the max benefit from my sim card usage. Expecting an earlier reply.

Thks.

i have received a message from Airtel Friendz chat and they have charged me Rs 30 For 30 days.
and that is all done without my concern. Now i want to take action on them who is responsible for this
and when ever i try to unsubscribe it the calls literally charging Rs 2.00 per call in that way i have been '
charged another Rs. 10.00. pls take action immediately to save others from this kind of cheating.
br...

Hi,

I had been using airtel postpaid connection no [protected] in Pune, Maharashtra since Feb 2006. Of late the performance went from Bad to WORSE (no network coverage, frequent call drops, worst sound quality etc). I lodged complain 4-5 times and nothing really changed for last one year. I decided to switch to other network. I went to the Airtel relationship center, in Aundh, inquired about the outstanding balance in my account, paid the bill till date and requested for the termination of the connection from the Hotline no. in the relationship center. They recorded my request and informed me that they will get back to me in next 24 hrs.
I stopped using my no from same moment. I got calls from Customer care executives inquiring about me not using the no anymore. I again requested them to terminate the no with all reference communications. After few days I received the bill for next month (the no was still active, nobody disconnected the same). I called up 123 and asked them about why the bill have been send to me, they informed that there were no request for termination of the no. from my side in their records, so the no. is still active (possibly the system is malfunctioning and not capable of handling the data or the people working there are out of their minds when they talk and update the requests from the customer). I again requested them to do the same and now they said it can only be done after I pay the new billed amount. I refused to pay the amount for the same as I didn't use it but they were not ready to listen to anything. I didn't do anything after that and they are sending new bills every month and occasionally call me and threaten me that it would be better that I should pay the outstanding amount.
Now the bill has crossed 800 rs/- and expecting new bill in this week with a further inflated figure.

My request to Person in authority - Please look into this issue ASAP coz it's bothering me a lot and i want this issue to get resolved soon.

I'll wait for a few days and will sue Airtel with charges for mental harassment for a prolonged duration which is effecting me badly.

Regards,

Avishek Roy ([protected])

I received messages rather regulary telling that you have downloaded some JAVA game to your phone and you have charged Rs. 15/- and enjoy.

Dear Sir,

I have purchases 2 fwp connection from airtel. firstly when i was applied for the same the airtel executive were saying that ur fwp connection will come in 6-7 days. but their fwp connection has come after 2 months. 2nd they have send 2 connection at our plant but not a single coonection is working properly. when we call them they say we will send a person for making correction. but after 10 days no come. when we make call to them they are picking phone. i think i have made biggest mistake of life after purchase airtel connection. there customer care says we do not have any other alternate number neither we have any solution u have to contact the airtel office ur self.

I have never seen this types of bad service in any company.

Ravi

I STAY IN MUMBAI CENTRAL AND I AM GETTING MY BALANCE DEDUCTED BY RS. 15/- AT REGULAR INTERVALS. IAM RECEVING MESSAGE FROM NO. 64611015 TELLING THAT THANKS FOR USING FUSION LOUNGE, JAVA GAME SUBSCRIPTION ON AIRTEL WAP. YOU'VE BEEN CHARGED RS. 15/-. ENJOY WAP.MOBIFUN.IN. I HAVE NOT SUBSCRIBED TO THIS SERIVCE YET IT IS DEDUCTING MY BALANCE BY RS. 15/- FROM THE MONTH OF FEBRUARY. I HAD CALLED AIRTEL COMPLAINT NO. 198 MANY TIMES AND TOLD THEM BUT THE TELL ME THAT THE SERVICE WILL GET DEACTIVATED SOON FROM OUR SIDE AND YOU WILL GET YOUR BALANCE REFUNDED. BUT FROM THE MONTH OF FEBRUARY THE SERVICE IS DEDUCTING MY BALANCE AND I HAVE TO CALL AGAIN AND AGAIN TO AIRTEL COMPLAINT NO. 198 TO GET MY BALANCE REFUNDED.TILL NOW THE SERVICE HAS NOT BEEN DEACTIVATED ON MY MOBILE AND TWO - THREE DAYS BACK ONLY MY BALANCE WAS DEDUCTED AGAIN. I WANT THE SERVICE TO BE DEACTIVATED AS SOON AS POSSIBLE IN THIS MONTH OF APRIL 2009. MY MOBILE NO. [protected].

I have had frequent drop calls, or out of coverage area complaints from people trying to reach me.
If the network signal is bad, then the phone should atleast indicate it. Instead, the phone has some mechanism to pick up signal when we try and make a call, and then drop off. Precious time is lost in trying to make a call and hoping that it would go through. And more importantly I will be paying for all drop calls anyway.

My Plan is Freedom CUG or rental Rs.349. I have free calls to all the numbers belonging to the CUG. Also 500 mins to any GSM mobile free every month. I am being charged for the CUG numbers as well as for the GSM numbers which are supposed to be free. I have sent so many complaint mails to the Airtel at [protected]@airtel.in but nobody has tried to solve my issue. Please get this resolved as it has been since 4 months I am paying for the services that are free for me.

I have purchased AIRTEL DTH on 27.01.2009 since then its not working fine. According to the installation Technician's/Engineer's purview there is some problem in SET TOP BOX & OR DISH and needs to be changed. It has not ever worked fine for 5 days continuously. The Customer care for AIRTEL DTH is WORSE OF THE WORSTS, They have just one point to say "WE ARE VERY SORRY and will rectify with in 2 hrs which will never happen and again if you give the complaint the customer care has to say"WE ARE VERY SORRY and will rectify within another 2 hrs" and niether this process ends nor the AIRTEL DTH gets rectified. i strongly recomned never to buy AIRTEL DTH

I have a long standing Landline+broadband package from Airtel and am a heavy user and on time payer. I recently took Airtel Virus protetion package and due teo discount on teh annual package, took that and piad for the whole year in advance. Within two months of taking this annual package, my PC crashed and is not repairable. I have a lap top computer and requested Airtel to transfer my antivirus package to the lap top. The customer rep I spoke to said I will not be charged again as I am using my fully paid package, but to my horror I was again charged Rs.499 for the 'new' package.

When complained, Airetel says my PC crashing is my problem, they will not transfer nor refund pro rat the annual package fee. As it is on the same telephone connection, I do not see what difference does it make to them if I use PC or a lap top.

Please assist.

I have never opted for airtel text services in Airtel WAP.After deducting from my balance they sent a message that "thank you for using the text service in Airtel WAP and you have been charged Rs. 50." Even I don't know what is the text service in WAP, my moble is not also up to mark to use WAP/internet services. Kindly necessary action to be taken against the service provider to deactivate the same from my mobile [protected] which is unfair on part of a customer.

i had taken a airtel postpaid 6 days before and it not been activated i have called the custmer care and agents who gave me be sim card but they answer me that it will activated some say 2 houres saome say 6 hours i request u look into the matter my airtel number is [protected] u can contact me at [protected] please do the needful

sir,
this is ravindranadh chepuri (hyderabad)my mobile no: [protected]. from last five years i am using this number.
last week i lost my mobile. on 17/04/2009 i parchased another sim at ameerpet airtel office. but till now
the sim card does not activation. i have another post paid card it"s number is [protected].from this number today i call to airtel customer care 121five times but they could not have any knowledge.lastly i talked to activation manager they said that it's not our duty you may go to airtel office.
this is the sevice of airtel company it's not a new connection. i requested to the activation manager please give the refference number he told to me that it not our duty.

Dear sir,
I am using Airtel Postpaid since over a year, since 2 months, I am seeing miscellaneous charges (VAS etc) which I haven't used at all.
Hence I decided to withdraw my postpaid connection and migrate to prepaid after settling my outstanding bill amount
Customer care is absolutely not responding to my request and asking me to pay more than actual which later would be adjusted (did not mentioned in which form).

I have paid a deposit of 500/- which I have been promised to adjust in my monthly bill which has not happened, and when asked about this CC says there is no deposit on my name.

I am ready to settle the bill and migrate to Prepaid ASAP.

Please do needful

sir
good evening
i want to say that i am kuldeep sharma from kaithal. My gprs mobile no. is [protected] and at 21/02/2009 i paid 700 Rs in my unpaid bill and Rs 35 at 22 /02/2009 as my unbilled amount is only 32 Rs and i requist to Mr. Ashwani X-pression Communication Pehowa Chowk Kaithal 136027 [protected], [protected], [protected] to disconnect my gprs without voice as i pay my all unbilled amount which is only 32 Rs and i pay 35 to clear my acount and ask for any other formalities to disconnect connection any application for that purpose so he told me your connction will be disconnect automatically as your bill submitt after that my mob. bill arived at home after few day i complain to mr Ashwani Pehowa Chowk Kaithal office why my bill come as i disconnect my no. so he say it is my fault and pay the amount 700 for disconnection either your connection will continue for ever and your bill will come at you monthly sir i am requesting u to help me when i am not in fault i pay my full money unbilled till 26/02/2009 after that there is no any use of my sim pls check my account to confirm thank my alternet no. is [protected] please help me sir i am in trouble with mistake of mr. ashwani Pehowa Chowk Office Kaithal

Hi All,

I purchased a Broadband connction from Airtel. At the time of registration they took aprox Rs. 650/- extra from me due to change in plan. Executive told me that you will get the refund for the same. Now its been 4 months and ai have not received any refund from airtel. i have spoke with them on customer care and they confirmed that they will refund me money after two years. I want to know why they charged extra money from me if they are unable to refund me. Please help me to get the same. My mobile no is [protected]. I am now frustrated after doing a lot of follow up with them. Every month they charge me money for some software which I am not aware off and I call them every month to get the refund for the same. Help me to resolve the same.

Thanks & regards
Rishi Raj Kalra

I got the airtel landline(in bangalore) installed 4 months back and ever since then I am being levied high charges(between Rs. 3000 and Rs.6000) even though the phone line and the broadband are minimally used. I had been using BSNL before and it has never costed me more than 675Rs for my consumption. Everytime I call the Airtel call center seeking clarification, I am told that they will verify the same but nothing happens. When I spoke to their retention team finally, I was told it was a miscalculation and he will raise a waiver for the additional charges levied. Unfortunately, nothing happened on the waiver front and If you skip the additional bill waiting for them to resolve your problem, they make rowdies/recovery agents call you repeatedly who harass/bully you and refuse to go back and check their own records. Additionally they disconnect the phone/broadband through most part of the month due to these confusions but keep charging me for the complete period in the next month. I have made 'n' number of calls to the call center and the retention team in this period but the problem is still not resolved. Beware... Pathetic service and takes advantage of customers.