Airtel Complaints & Reviews

Hi,

I am Faheem Baig and my airtel mobile number is [protected].

I was using airtel post paid mobile for last 3 years. My bill was around 1000/- to 1200/- (average) a month. In the first week of November, 2008 i received a call from airtel about add-on card. The plan was good and i agreed to purchase the same. Their executive came to my home and collected Rs. 599/- and gave me the receipt and told you will get the card by courier. After a week sim was delivered to my home address but when i put the sim card in my mobile it was not activated. I called up the customer care but no one helped me, they wanted the mobile number for that new sim but mobile number was not sent to me, only sim card number was there. They told me to call back the executive who came to you to collect the payment, he will help you in better way. So i called the number given by him to me, but it was not reachable. He had given me other numbers also, i tried other numbers hardly one number worked and he told me he will look in my matter. But 2-3 days passed and nothing happened so i called him again but this time his number was out of service so i called other numbers but all the numbers were out of service. What a great dealer of Airtel!!!


I became crazy and suspicious and i called customer care again but representatives
repeatedly asked me for the mobile number which was not given to me, I told him to transfer my call to the supervisor and but he said no supervisor available this time. I called up after 2 days again then after 2 days again and again but not a sinble time supervisor spoke to me and every time i was told, supervisor not available or busy on another call... this made me frustrated and i told finally to cancel my services with airtel for present number and the new sim card, but that time he could not transfer my call to retention department and he told they will call you back with 48 hrs. but i did not receive any call from retention department even after 3 days, i called back to the customer care, and i strictly told wheter reslove my problem or cancel my services with airtel or transfer my call to supervisor than only representative transferred my call to retention department and i told them everything, the retention department executive was Anand and he assured me my problem will be solved and he will call me back, he also took the numbers of that executive who came to me to collect Rs. 599 for the add on card and also took other numbers. 2-3 days passed but no reply i called Anand, coz he has given me his number, but very surprise he did not receive my phone. I called customer care and told to transfer my call to retention dept. and i dont want to continue with airtel because no one is helping me at all, than my call was trasnferred to one team leader, i told him i am gold customer and you people are not caring for such customers, he upfrontly told me we dont care whether you are gold or silver... wat a team leader??? i called up again after 2 days and told to the representative i want to cancel my service immediately and he transferred my call to retention and my bad luck, there Mrs. Swathi was there to speak to me and she was tooooo rude to me. She directly told me we are not responsible for your payment and goto the executive to whome you paid Rs. 599/- and collect it from him only. I told her transfer my call to the higher authority, she said i am the senior person here, i told her transfer my call to manager, she replied i am here, and you have to speak to me only... How rude she was to me! What a nice retention team of Airtel! i can never forget such customer care in my life... I requested her to cancel my services but nothing happened, i am totally frustrated with the services which aritel is offering... specially customer care...

I paid Rs. 599 and filled up the form ( Form no. 603003) on 13/10/2008 and uptill now i am wandering for my problem and airtel new sim card is lying on my table.


The numbers exeutive gave me are- [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected].
and the executive's number was [protected] and name Abhinay Shukla...

I also went to airtel gallery thane and manager (Mr. More) took my complaint and told me i will get a call from airtel within 48 hrs, more than a week passed but no call. I called him again and he assured me i will get the call, 2-3 days passed nothing happened...

I put the cancellation request for my present number in the 1st week of January in the customer care dept. and also Airtel gallery but these guys did not cancel my number and still asking me to pay the charges and making my bill every month. They are calling me everyday to make the payment...This the month of April and every month they are generating my bill without any shame..and calling me to pay the charges.

So harsh and one of the worst Mobile company in the world...Airtel...


Faheem Baig
[protected]

From:
Vishal Khator
[[protected]@gmail.com]


Date: 14.04.2009


e-mail message [ [protected]@airtelindia.com ]



To,
The General Manager,
Airtel



Dear Sir,

Sub. : Mobile No.[protected].
Reg. : Conversion of my postpaid connection to prepaid connection & not getting credit

With reference to the above mentioned subject, I would like to draw your kind attention to the following:

1] I am a user of Airtel Mobile Service (postpaid) for the last one year and my Airtel Mobile No. is[protected]

2] On 4th April 2009, Saturday, I went to your outlet at Borivali(w) and requested to discontinue my postpaid connection as I have taken some other connection vide request no. 21266547.

But after some period of time I got a call from Mr Daya & one female person from your retention department asking me to not to discontinue my connection & they told me that if I don’t want a postpaid connection than convert it to a prepaid connection as they are having a good offers in prepaid.

They told me to opt for Rs 45/- life time incoming free plan & they also given me waiver of Rs.100/- in my postpaid connection due to network problem which I was facing in past months. They told me that out of Rs 100/-, Rs 40/- will be credited in my prepaid account after adjusting unbilled amount on my postpaid connection of Rs.62/-(approx.) & this amount will be credited in my prepaid account immediately as & when my prepaid account will be activated.

After two days I paid Rs.45/- for prepaid account & my account was activated on 8th or 9th of April 2009 but till today I have not got the credit of Rs.40/- which the persons from retention department of your company has promised me & on the basis of which I have taken this prepaid connection, otherwise I would have discontinued it.

Since last three days I am calling your customer care services & personally visited your outlets in my hectic schedule but nothing is happened till date & response from your representatives is also very bad.

May I request you to please inform / let me know at the earliest the exact reasons for such a long delay and credit my prepaid account with Rs.40/- at the earliest. With the advances made in present day telecommunication, instead of improving, Airtel services seem to be going from bad to worse, improve it.

Vishal Khator
Mob. No.[protected]

SIR

i am using airtail prepaid services from last 2 years
now a days airtail has activited certain paid services
on my phone without my cencent
1 job alert
2 word pack
and from last 3 days i am receiving sms from 5888 which contain single
word RS 3 what is this?
we are using phone for our self but and we expect that provider should not share
our number to any one but u are shearing it with lot of companies which keep
on disturbing us during our working hours and late night too
we hope our phone should be use as a media of desired communication and not for advertisment of different services and prodects or unwanted recorded calls from service provider

at the same time scrap sms from airtail are also not wellcome

so please stop all this immediately

vasudha kulkarni

This is Saravana Kumar and i am airtel customer for 6 years.
i was using airtel no:[protected]
I dint pay the bill for 5103 and i got a call from collections department and i said that i am shoet of money and i said i will switch to pre paid and i gave my prepaid no to them and asked some time and they agreed on it.
Suddenly after couple of weeks a lady has called my prepaid no and to my mom and few friends and started using bad words
She is behaving in a rude manner and said i have called to few friends and used bad words
and started blackmiling me that she want the payment within this evening else she will take the dialled list and will use bad words to all of my friends and releations
the no which i have recived call is:[protected]
and after paying the bill the no is saying as does not exists
i contacted airtel in the nos:[protected]
they are not at all responding to this issue well and they have arrenged a con call with that lady and she is not accpeting and i have the recording of it
i have even spoken with their manager:mohammaed Sajju:[protected]
he is saying that he cannot ask his employee to ask sorrry and asked me to do watever i want
Airtel is behaving in a rude manner.and it is chennai collection department
If they behave like this they will fall soon

I had complained on 19th February 2009 and today is 14th April 2009. in between so many times called up to customer care executives, but they dont want to understand the problem of customers and using rubbish language with customers.

I am using Airtel Mobile since 5 years and feel all airtel customer care executives are fool, as they don't now what is mobile. Airtel selected all gunda's who don't know how to speak with customers.

Airtel senior authority have to notice on that.

Awaiting a call from Airtel office since 19th February to till date, but they are rubbish still not called up for concern problem.

respected sir,
my name is javed md iqbal and my mobile number is [protected] of airtel
i have a network problem in my house from last two year my address is 51, nizam street, ground floor, bhendi bazar, parsi gali, mumbai 4000003, and airtel doesnt sole it plz take my complaint

We have our office in a Basement in a commercial complex in Janak Puri, while Vodafone and Tata, Reliance have absolutely no problem in their Signal strengths, while AIRTEL has almost NO SIGNAL.

The Signal strength is SO POOR that our calls get dropped all the time and we can not hear the other party properly using the AIRTEL GSM connections.

We are using AIRTEL corporate plans in our company and have already complained to them.

AIRTEL once sent some one to do a site study and that person agreed that the problem of LOW SIGNALS was genuine.

After that, nothing happened, there was no action taken, almost 8-10 months have gone by.

I am using this connection for the last 11 years... I hope Airtel will look in to the matter and do something about it.

TRAI should bring the Number portability / number switching facility amongst operators ASAP, or else consumers like me and my colleagues will continue to suffer at the hands of operators like Airtel.

My office is in Janak Puri, A-3 Commercial Complex (Unicom House)

Hope some action will be taken on this complaint.

I have a prepaid airtel sim card. Last time when I put in a top up there was two types of balances. One is the usual one and the other one is the A2A balance. I cannot make use of the A2A balance. What can I do?

i want to know the airtel mobile address of the no. [protected], pls give reply soonly.

Dear Sir,
My Name is Dharmendra singh Working in onr of the most Reputed FMCG company. I have purchasad Airtel (Micromax) USB (Black Color) Internet connection port. It work only Home town. I am frequently go outside the town like (kolkata, Delhi etc). But When I use Airtel (Micromax) USB (Black Color) Internet connection port in Roaming then USB Port showing error 619. Many time I call center guy to solve my problem but they are unable to solve my problem. MY USB Airtel (Micromax) USB (Black Color) Internet connection no is [protected]. So pls solve my problem or refund my Full money.

Hello Sir/Madam

I recharged my Airtel prepaid account through online net banking for Rs.333 on my cell no. [protected]. but my cell didn't get credited even... customer service executive told me that, "we will credit Your amount in your bank account. but still i didn't get that amount in my bank acount.

Please do needful.

Regards,
Amit Mali.

I wann to Unsubscribe from www.tashan.co.in. I click on the link o Download Free Wallpaper. Then it asked my Cell No. I put t by mistake and I put my No. I verification code delivered to my cell. I just put the no on the webpage. I found 20-20 rupees was deducted 2 times from my pre-paid balance. Now there is no option on www.tashan.co.in to unsubsribe this service.


Give me way to unsbuscribe from this service.

Hi,

I activated DND on 25/11/07 request no.S[protected] as told by Manoj, Team Leader, Indore (M.P.) on 12/04/09 received a call from the executive regarding a compliant & please have the Reference No.s for the past complaint's

21155120 dtd.25/03/09
20970210 dtd.03/11/09
20653101 dtd.13/02/09
20650841 dtd.13/02/09

There are more no. but they are not featuring in website & when asked from Manoj, Team Leader, Indore (M.P.)told that due as there systems are not working properly so cannot provide in the past also I enquired about the Sr.No.s & the no. from which I am getting messages but got the same reply .

Since I have taken this no.I am getting the promotional sms which i don't like & giving regular complaints for the same, the co. is also taking the complaint after a some time calls me & tells that they send a letter to the concern no. holder for the same & your problem will be solved.But again after some time i start getting sms & the same process is followed.


Inspite of regular complaints I am not happy with services regarding DND provided to me by the even the executive are also not so supportive & helpfull.

Please find the attachment file for the complaints SR No.s & there status as available on website of Airtel.


Kindly check & do the needfull.
Regards

Vineet Dubey

Dear Sir,
I send you a complaint for restart my Airtel No:-[protected]. Sir, yesterday my number issue to other person in Terntarn Punjab.Airtel frod with me. I notice to Airtel Punjab to restart my mobile connection with in one week, otherwise i take action to airtel in consumer court, because i have already 999/-Life Time PrePaid consumer in this number.
Regards
Ravi Kant

This regarding my air tel which is been 10 year s old now([protected]) I should tell you about my complain my billing cycle 12 of every month last month my accountant before going for leave he made the cash payment 1000 rs for my mobile but my bill was I suppose 1271 rupees so carry forward amount is two hundred seventy one rupees since then I start getting calls from air tel for balance on that very day itold them that balance will be taken care by my people and me or that bill will be deposited with next cycle bill aft that I start getting 6 to 8 calls in day and till date I am getting 6to 8 calls for balance on other hand that amount is already reflecting in this month bill the way you people treating your 10 years old costumer its very shame full for two hundred rupees or while I was making complain to 121 customer service centre received the same call from your collection house phone no is[protected]/[protected] you can see the in coming call record (reference no[protected]received sms before that I had word with 121 people on 9of April they given me nodal officer no([protected]), which I kept dialling for whole day no response at all I suppose they are not in position to short out the problems now shortly I am shouting down this no. and I have given 12or 13 connection to my people so those line will not continue with in month I will close down all .

One more thing I would like to draw your Attention that shortly iam in process of sending legal notice to your company for mantle harassment and aim going to consumer court kindly arrange interest for my ten thousand rupees which you kept as security more then 8years so I want you to give me interest for that period and now


Thanks
r.kumar

Dear Sir,

I am facing network problem in WIlson garden Bangalore area from AIrtel mobile.My repeted compaints failed to get the solution.below is the communication details .


regards
Mohan

Sir,



This is reference to the below mail.



I am facing this problem for the last four months and my repeted compalints failed to solve the problem.

Till now i am not able to get proper signal in WIlson garden which is heart of the city of Banagalore.



I am doing my own bussiness and becaus e of this we are loosing lots of bussiness.



I did not paid my bill for last two months and informed you about non payment.



Yesterday on 11/04/2009 i had paid 2000INR my otstanding bill and received the acknoledgeet from your end.



I contacted your customer care and asked them to activate my outgoing calls and assured me that this will be done withing 8 working hours.



But unfortunatly my outgoing calls are still barred and its almost more than 25 hours after my payment.



I am very much upset and frustated with your dirty service, you people just take cutomer money and not even bother to take care of your customers.



None of your executive visited my place and checked the problem.



I going to now consumer court to file a official compalint.



regards

Mohan

[protected]

--- On Sat, 1/17/09, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:


From: [protected]@airtelindia.com <[protected]@airtelindia.com>
Subject: (Mobile No:=[protected] ) [REF:[protected]]
To: [protected]@yahoo.com
Date: Saturday, January 17, 2009, 12:27 PM


Dear Mr. Mohan,

Thank you for contacting Airtel.

You have expressed concern over the network problem you are facing in your home
for your mobile number [protected].

We understand your concern and work towards resolving the same.

We sincerely apologies for the inconvenience caused to you.

We would like to inform you that we are aggressively expanding network in a
large measure in catering to traffic build up in existing towns & covering
newer geographies primarily in rural Karnataka.

A couple of challenges we have, are in the context of spectrum constraints and
the time it takes to acquire the sites at the right location, to meet traffic
commitment.

The other very temporary transition problem that we have is that Airtel has
moved its network infrastructure maintenance to a tower company in the beginning
of October.

There are also few transition problems due to erratic power supply in Bangalore
and load shedding. We would like to assure you that we have already arranged for
alternate means to run our network sites, taking into account the load shedding
planned by the government.

These are the two tactical / operational challenges why you may have faced call
drops / connectivity issues in a few pockets / spots in Bangalore & rest of
Karnataka.

We assure that this is only a temporary inconvenience & are confident of
making a successful transition to the tower company in a month time.

We assure you of our continued commitment to give you a finest mobile service
in Karnataka.

We seek your support and thank you for patience with us in trying to overcome
the concern.

For further assistance, mail us at [protected]@airtelindia.com

We value your association with Airtel.

Warm Regards,

Kamila
Customer Care Executive
Bharti Airtel Limited



---- Original Message ----

|[protected][protected][protected][protected]|
| |
| |
|Dear Sir, |
| |
|I have? give? complaints??N number?of times regarding? Airtel connection |
|and? other? problems |
| |
|You? have? promised? me? that? the? problem is? going? to? rectify |
|within? first? wekk? of? JAN 2009 |
| |
|Till now my? problem is? not? solved, I? am? not? getiing? proper? signal |
|strenth and? lines??disconnect regularly.This? problem that we? are |
|facing? for? the? last? 3? months. |
| |
|My? refernce number? is[protected]? dated[protected]. |
| |
|This is? my? official written? compalint? to you.All? these? days??I |
| |
|have? spoken? to your??customer care? and? no? solution? and??I? dont |
|have? hard? prooff? also? . |
| |
|Before? my? bill? date? if? you? dont? solve? my? problem then?I?am |
|thinking of?going to ?consumer? court. |
| |
|I? clearly? told? your? exececutive? that??I am? not goint? to? do? the |
|payment? untill? you??solve? my? problem? apart? from this? you? put me |
|late? payment fine. |
| |
|Please acknowledge? my? mail. |
| |
| |
|Thanks and?regards |
|Mohan |
|No 182, 11th? main.18th Cross |
|Wilson? garden Bangalore |
| |
|[protected] |
| |
|[protected][protected][protected][protected]|


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I am a Airtel digital tv user in Chennai. We used to get POGO channel programs in English language earlier...But now these people at Airtel DIGITAL have made it compulsory Hindi...American cartoons speaking HINDI. ... Like it? YEW!!!..

Besides their language change option on Remote control does not work..It's the same everywhere in Chennai..It's just in Hindi... like it or not...
WHY??
Is this imposition of HINDI on South Indians by this north India based company...?

Besides JETIX channel was there in Tamil too in Chennai by cable...unfortunately that option is also closed...Airtel gives what it wants and we have no choice, except paying again what ever they ask...
Wah-wah...
What is this company coming to these days...their customer care is just blah-blah---blahhh!

~Nagesh

sir, please unblock my two frenzo chat ids. the number belonging to these ids are as follows.
[protected]
[protected]
unblock them as soon as possible.
thank you.

I applied for a broadband connection.
While filling form that airtel agent told will get connection in 3 days.
If it is reliance or tata will get connection in a day.
Hmm... Ok... 3days...
After 3days also there is no response from airtel.
I called my agent to ask about its atatus.
He was not picking my call.
Then i wrote a letter to care. [protected]@airtel.In & nodel officer
I wait for their response.
But there was no use of that.
Next day many times i called my agent to get connection...
He picked up my call and said some problems...
Connection will give on tomarrow...
I told no! I want today itself or cancel my request...
He told ill give you manager mobile number.
Ok...
I called his manager..
And started a conferrence with manager and agent.
Finally they told please wait for a day also.
Hmmmm... I told ok.
Next day...
I started calling that agent...
Same response...
Not picking my call...
I have tried arround 6 hours...
He picked one of my call and talked me roughly...
That was 'today also cant give connection'
I called his manager... He told wait..
Let me check with him
I told... Ok
After 30 minutes i have tried to reach that manager...
He switched off his mobile...

This is the current status of airtel broadband connection...
No time sense...
Customer service...

That manager # : [protected]
Agent # [protected]

Posted by
Salsan jose
#[protected]
Ej. [protected]@gmail.Com

“I had purchased Airtel Connection on 19th January’2005 from below Airtel Showroom:

Vandana Communications
396, Bhera Enclave, Outer Ring Road,
Paschim Vihar, New Delhi-110083
Contact person: Mr.Satish
Phone No.: 25271792 / 25252120

That time Airtel had launched Two Year’s Advance Rental Plan for Rs.1399/-, first time. In this plan, Rs.899/- were for Two year's Rental & Rs.500/- for Membership Fee. Out of these Rs.500/-, Rs.250/- was refundable after two years, i.e. after expiry of rental period, which many times I got confirmed from Airtel's customer care executives during the rental period.

After expiry of the rental period, from Airtel I got a call regarding renewal of the connection and I give consent to continue this connection by paying Rs.999/- for Three Year’s Advance Rental Plan in March’2007. That time also I, I asked him for refund of Security Deposit but the excutive replied that security deposit refunded only after surrender of connection. On 13th August’08, I surrender my connection at your Airtel Relationship Center at Naraina by migrating it to Pre-paid connection. I again asked them for refund of security deposit they replied me that refund will be made within 60-90 days after the date of surrender. I waited for 3 months but all in vain, I got no refund at all. Then I took decision to write email to [protected]@airtelindia.com and wrote a request email on 3rd December 2008 but for reply I had to wait more than one month. On 7th January 2009, I received email asking the following details of my post paid connection:

Name of the Airtel Showroom (where you paid deposit)
Place of amount paid
Date of amount paid
Copy of Bill……………….?

I provided all details, except the copy of Bill, as didn’t have the same. But to my surprise, I got replied from Airtel that there is not record of any Security Deposit. I again replied by providing more information about the plan, under which I bought the connection and finally I got reply on 9th February that my concern has been forwarded to the respective department and provided me Service Request Number 20584947 and wrote that they will informed me about the revert by 19th February 2009.

But I got no revert from Airtel, so I asked for the resolution quoting the said service request number on 2nd March 2009. On 4th March, I got reply that “we are unable to provide you that refund amount as there is no deposit amount found in your recodes. Hence we are unable to provide you the refund amount”.

I know under which plan I bought the connection but there is not record in Bharti Airtel. What kind of company is this, who is not keeping thier customer's proper data.

I request to all who are AIRTEL's customer be aware and try to get the refund of your connection in time otherwise they will forfiete all the money.

Regards,
Deepak Sharma
[protected]