Airtel Complaints & Reviews

HI,

ONE OF MY COLLEGUE PRAVEEN KAKOLANGARA USED MY PASSPORT ID TO TAKE A POSTPAID CONNECTION (Mobile:[protected]), ONLY EMAIL ADDRESS OF CONCERNED PERSON HIS MENTIONED IN CONNECTION DETAILS([protected]@yahoo.co.in).

HE MIS USED IT AND HE DISCONNECTED THE NUMBER [protected] WITH PENDING BILL OF RS.2172 . AND NOW AIRTEL CUSTOMER CARE IS DISTURBING ME FOR THE PENDING BILL. I REQUESTED THEM FOR THE CALL DETAILS, BUT THEY ARE RUDE AND WANT ME TO PAY THE BILL FIRST. THEY ARE NOT PROVIDING THE CALL DETAILS FOR REGISTERING COMPLAINT OR TO CLAIM FROM HIS FAMILY.

SINCE AIRTEL CUSTOMER CARE ARE FORCING AND DISTURBING I HAVE ACCEPTED TO PAY THE AMOUNT, BUT I NEED THE PROOF FOR THE CALL DETAILS. FOLLOWING IS THE MAIL SENT FROM AIRTEL.

From: prechurn.[protected]@airtel.in <prechurn.[protected]@airtel.in>
Date: Mar 29, 2009 2:05 PM
Subject: Confirmation Msg
To: [protected]@gmail.com, [protected]@yahoo.co.in


Mobile no [protected]
A/c No[protected]
Total o/s 2172
Promise to pay 1550
Amount to be Discounted 622

Email Id [protected]@gmail.com, [protected]@yahoo.co.in

Dear Customer
You Have used the Airtel Connection ( [protected] )Which is Disconected now & Having the Total o/s of 2172 but As per Already Discuss With You, You are Ready to pay the the Amt of Rs 1550 As a final Setlement of the A/c of your Airtel no . So Kindly pay your Airtel Bill of
Rs 1550 As a Final pymt For the A/c of Your Num & we provide you the Noc ( Settle ment Letter ) After Reciving the Amount of 1550 .on your Same Email Id . So Kindly Pay your Airtel Bill Today .

Thanks & Regards

I DONT KNOW HOW TO FORWARD WITH THIS CASE.

PLEASE HELP.

Regards,
Vijayan

Hello All,

I WILL NEVER EVER GO FOR AIRTEL as it's support SUCKS... (Airtel Karnataka)
No prompt response,
they will intentionally disconnect the call while on 121,
no call back,
no proper updates or responses,
false promises,
play with customers,
charge without justification,
1st level support agents are most of the times advised not to escalate to floor mgrs if customer asks for,
late pament charges levied on customers no matter the bills are generated and delivered or not,
if their billing server goes down on or before the customer's due date-customer will have to bear the late payment charges, , ,
horrible support,
deplomatic answers and no workarounds as well,

Dear Sir,

My Mobile No is [protected].

Yeasterday I have received call from [protected] by Airtel Customer Care informing that I have not recharge of Rs.200/- the minimum amount which should be recharge in every six month because of life time connection.

But i have rechaged of Rs.200/- whose details are confiremed by Airtel SMS service while recharge. I have that SMS in my mobile. Details given below:-

Recharge Successful on 09.01.2009 at 2:05 PM
Talktime - Rs.100.00
MRP - Rs.200.00
Transcation ID[protected]

When I received call from [protected] computer says please recharge min of Rs.200/- otherwise your phone's services will be discontinued.

After that I have informed to customercare at [protected]to Mr.Anil and Mr.Dharmesh about my Last recharge and about the call received. But they said you have rechaged with Rs.100/- only (But Recharge was of Rs.200/- as informed above ) and informed a new thing that inspite of recharge of Rs.200/- you have to consume Rs.200/- within 6 months if not then services will be discontinued which is not informed by company while I take the connection.

Now sir, Please tell me what I can do to continue services.

Please help me.

Regards
Pankaj Kumar Singh
Mob No. [protected]

i m getting calls from unknow number the number is [protected]. can u plz give me details of this number.

I got airtel postpaid connection on Feb 2009. Till now I have not received any bills either by softcopy or hard copy or not available in airtel.in site but they expect me to pay the bills to avoid barring of outgoing calls.

I lodged a complaint with airtel 121 and they told there is problem in their side with the billing. I have got many complaint number reference SMS's from them that they are working on the issue.br...

DEACTIVATE ALL WAP SERVICES MOB.NO.[protected]

Hi,

My airtel landline number is[protected] is dead. Could you repair it asap.

Thanks,
Rashmi

Hi,
The Ebill facility for airtel is really worst. We are not able to retrieve the bill from the site. Also Airtel does not send the monthly e-bill to mail ids. In this era bills are required on the email, so request to take action on this. This has been informed to the Airtel consumer care many times yet no step has been taken.
Let me know regarding this how to proceed further.

Thanks in advance.

Srinivasan D

DEAR SIR

I HAD COMPLIANT ABOUT TO DISCONNECT THE SERVICE OF AIRTEL NO[protected] ON 14TH MARCH IN WRITTING TO 121 AS WELL AS CONSUMER COMPLAINS FORUM, BUT TILL TODAY THERE IS NO ACTION TAKEDN PLACED BY AIR TEL OR CONSUMER FORUM.

I HAD MENTIONED THAT FROM13 MARCH ONQARDS I AM NOT GOING TO PAY ANY BILL FOR THE SAME AS I HAD PAID 2410 RUPEES AS PER AIRTEL COSTOMERCARE SERVICE PERSON ADVIED TO DISCONNECT THE SERVICE.

TODAY I CALLED 4 TIMES TO 121 ATLAST I CONNECTED WITH MS POOJA AND I ASKED ABOUT THE SAME SHE SAID THAT THERE IS NO REQUEST SHE CAN FIND FOR THIS NUMBER, I REALLY
CANT UNDERSTAND THAT HOW AIRTEL WORK?????? THOUGH I HAD GIVEN REFRENCE NO[protected]


PLEASE DO TAKE SOME ACTION AGAINST AIRTEL AND TRY TO GIVE US JUSTICE. AS THESE COMPANY PEOPLE SEND SOME PEOPLE TO COLLECT THE MONEY FOR THE SAME FORCEFULLY BY KEEPING THIS SERVICE CONTINUE AND CHARGING LIKE ANYTHING WE REALLY DONT WANT SUCH HEADECHE. PLEASE ADVICE ABOUT THE SAME

PLEASE DO LET ME KNOW HOW WE COME TO KNOW ABOUT THE STATUS????

JANKI SHAH
[protected]

Hi Myself Swapnil Prakash Pednekar,

I did complaint that my incoming calls and sms are not working dated on 24 March 2009. I got universal reply that your problem will be solved within 24hrs. But 96hrs passed but still there is no positive response from Airtel customer care. Within this period i did so many calls to customer care but they said the same thing. I did mail also. I got reply that my sms problem will be solved on 27March2009 and my incoming call problem will be solved on 1st April 2009. I dont understand what the hell they are doing there. It is absolutely bad service they are offering to customer. If they are taking such a long time to solve customers problem then i must say that this is absolutely useless service they are offering. I am very disappointed with the customer care response.

Hello,
I am tired of airtel. I took one number from airtel in January'09. my first bill got generated on 6th feb and due date was 24th. I paid my bill on 17th feb and then after every 10 days they bar my service and then calls from customer service centre people also dont attend my calls and people from their call center call me and talk to me rudely.
I being a working women have no help to follow up, still i went to their centres and tried connecting their nodal officer and all. they do not reply to me.
emails say call us on 121, when i call on 121 they dont pick the call. they have been harrasing me for past two months.
Please help me.

when i regester in don't disturb then provider say u regester within 45 days i m not wait 45 days

Hai sir,

I'm vasanthi using the mobile number [protected], previously I used the number [protected] those two belongs to Airtel prepaid connection. In this one number is owned by name and other is owned by my brother's name. I forget which number I owns.
Can I know which number I owns.

Those two numbers belongs to same address. C/O P.Ramudu. He is my father.

Can u suggest me how to know who is the owner of the mobile number as early as possible.

Please inform me the details to my mail urgently.

Waiting for your reply .

Thanking you sir.

dear sir few day i have miss call in this but no response in the number so plse i wan the address of the number the number is [protected]

i am ashok kumar and my mobile number is[protected] and this number is in Power Talk Plan 199 Plan

Now i request you to kindly change the plan into Local Flexi plan 199 and further i would bring to your notice that i applied this number in CUG Group to the following Numbers and the numbers are
[protected];[protected] ;[protected] ;[protected]
Recently i here from your side that my number is not in CUG. so i request you to change the plan and include in the above referred CUG group

with regards
M.ASHOK KUMAR

please allow us to switch the network cause airtel changing plans according to there profits. we are fedup with those business tricks please give coustmer option to switch from airtel network my number is [protected] i am using gupshup plan in that they offer me 10paise outgoing call to airtel mobile numbers now they are increasng call rates to 20paise to call on airtel number. please give consumer to freely switch network we are not satisfy with those business tricks

Hi,

I was using an Airtel Internet Connection (at first, its speed was worst). But after sometime i moved to Delhi as i got a job there, so wanted to disconnect this Airtel Connection. I called customer care many times, visited their Customer Care Center many times but they always say drop a mail to airtel punjab.
I dropped so many mails after that, escalated to nodal punjab and then to appellate punjab... but till date connection is not terminated.
I called nodal punjab and they said it has been terminated in their accounts, but service is still not disconnected and i am still receiving bills for the same.

This is the worst service i have ever used in my life.

Regards,
Gaurav Chopra

dear sir,
im a regular customer of Airtel ive never faced such problem from 2005 but nowadays ur deducting amount of 10/- from our balance always, even after complaining to the customer care excutive o[censored]rs, pl kindly stop this inconvinence as we are facing problem .will u pay back our deducted amount ? certanily not so why is this problem! pl kindly do something or else we have to do something.

thanks/regards,

vinodh.v
mumbai.

Dear Sir,

I am Vishnu Malpani from Malegaon (Nasik) with mobile no. [protected]. We are facing total airtel network problem in our area and i had made complaint to the airtel customer care about this from December 2008 till now. Everytime they give me reference no. but no progress in the network. They are taking this very easy so please do something. Uptill now i have got total 10 reference nos. but no result.
Also, i had made this complaint to the noider officer mumbai of airtel, but again no attention.

Please, take some action against this company.

I m those one of the victims who use pathetic service of airtel.
The problem really started when I wanted to disconnect my airtel postpaid account(Corporate plan199), so called 121 customer care number.Then I went to billing section & waited for customer care executive.I told him about my wish to disconnect the service. He(I dont remeber his name) told that your call has landed in Airtel enterprise service for corporates in Delhi .Your number is from Maharashtra & told me that he could help me & gave me Maharashtra Customer care no.[protected].I called on that number.Following same procedure as mentioned above, surprisingly call again landed in Delhi.Executive gave me same speech as earlier without helping me out.
Since last two days I am calling on both the numbers but the call is landing in delhi.
I really want to disconnect my connection as soon as possible but I am not getting any solution for that.
Pls help me out ... Airtel should be dragged into the court for misleading & torturing the customers, wasting customer's time & money.