Airtel Complaints & Reviews

have applied for registration for my account on airtel postpaid by using ndmcdelhi as login id. they sent me a password via sms on my mobile but when i want to login again they dispalyed the message that registration failed due to mismatch of loginid & password

I am a prepaid customer to Airtel ([protected]) for the past 6 years. Last december (dec 2008) i changed my ECS mandate so that Airtel collects monthly bill from this bank. Though their call centre claims the airtel records are upadated with the new bank. The bills are stilling going to old bank forcing me maintain the old bank. I made around 50+ calls to their call centre and sent several emails without any positive result.

The recent issue i faced was bill payment - They have new option to pay bill on there website where in you don’t have to login to pay the bill for customer support.
I was more than happy to use that option and paid the bills. The amount was deducted from my Savings account and said credited to the Airtel on the webpage.

The major problem started here.
After 2 months the amount is not yet reflected in the my mobile no. account.
Funny part today they removed my number from Airtel Network... cheers...
Greatest Gift from Airtel for being a customer for past 7 years and paying all the bills in time.

Well with regard to above issue i have rasied series of complaints -
1. I raised a complaint on 8th of march, which was later closed some how without any reason
2. new complaint i rasied on 13th march. Where did thsi complaint went i dnt knw
Every time i called them up i have to explain my story to them. Funny part the CC represtitive does’nt know what is credit card and what is debit card . I have explain them what is debt card.
3. On 18 march i raised another complaint
4. I again called up on 23, 24, and 28th of march to enqurie issues. No update provided
mean time i got message saying that they have handed over my details to recovey agent to recover mobile bill of 600 when I have already paid the bill.
I knw in india companines know only rowdyism and nothign else. Nothing new
5. Again called up on 4 April, 8 and 10 april. No updates . on 10th april they told system under updation so call me back after 13th.
This is common issue, airtel systems are always under upgradation.
on 16 th april my phone was out of network.
When i called up they said i have due? funny all my complaints were bull shxx for airtel.

Brief about my association with Airtel -
I had been a customer of Airtel from past 7 years. I have been using all the services on the Airtel and currently I use two airtel numbers.
The service
for call and sms was good in the beginning i.e. in 2002 to 2005. but later on it started giving issues like call drops, no network, low voice quality. But customer support was good .
By the beginning of 2008 i started facing huge call drops and bad quality voice calls. Internet service on airtel is useless from the time i had used it ( i.e. from 2005).
Mean time I had chance to use BSNL and it fair far better in terms of connectivity ( in 2009 ) and call rates are good compared to Airtel.
The cost we pay for Airtel is very high even today. But the customer support has become pathetic now.
the call drops are common now a days, call quality is very bad. Customer support ppl dont knw what they are doing or they are really not fit for that job.

I am just awaiting for the number portablity to come in and immdeatly i will move to other operator. The call charges will be very low compared to airtel, i can save 50% of the cost.

Everytime u call them they give u new consumer complaint no. and they close the call without informing you and not resloving the issue.

Well i asked executive to open old complaint and activate my connection. and I promised him that i will move out of airtel as soon as number portabilty comes in.

Hope now they will look at reslove the issue of this humble and loyal ( for past 7 years) customer and i can use airtel for another 8 to 10 months.

The trend I am seeing now a days is all pvt telecom company is becoming pathetic and BSNL is bck in league eventhough pvt players try to stop BSNL by some crook method.

Hello sir / Madam...
I have no recd. my bill for the month of march 2009, so pls. send me immdly. for payment...
my cell no. is [protected]...

Respected Airtel management.
Sir, I am kanailal bose, , i have a airtel life time sim which is used by my daughter Dipika Bose, , but i found that she is in bad company, , , i try to convince her but invain, , , also she never give her mobil, so sir plz help me to save my daughter
plz send me the incoming and outgoing calls list of my number from last 4 months and SMS also . .Please send me the calls list of my number and SMS LIST to my mail id as early as possible.
My Airtel Prepaid account number is [protected]
My email id is: [protected]@live.com

Thanking you sir.
Yours sincerely,
kanailal bose

i have taken a post paid connection of airtel in the all india plan with the facility of ECS for my post paid bills to be debitted from my bank account every 15th of each month ..yet the customer care has sent me sms'es stating termination of connection if credit limit is not paid. if all of the terms and conditions for payment of bills have been fulfilled then the monthly bill incl the credit limit or its excess should be deducted from my acct on the prescribed date without disconnecting my number. please explainthe actions of your billing section.

Dear all,

I received a call from Airtel at the time of renew my plan & she told me some new benefits if I changed my plan from 998 to 1495 I received the same at my previous bill but when I did not get this benefits at this bill then I send a mail at 121 but they did not give me suitable Ans. & send me the 1495 plan again & again. You can see that how irresponsibly the read my mail as two times they right my No. wrongly. Now they neither reactive my old plan nor give me benefits as they suggest through a call. Please suggest what I should do for the same.For your information I want to describe again that according to call received from me
1. STD call should be Rs.1 min (already confirm from your executive)
2. 500 min should be free for Airtel to Airtel calling. As I already had 400 free min from last two years before your call on December.
3. Clip charges of Rs.50- should be discountable.
But they also block my miss calls SMS service which I had in my previous plan free of cost.

Note:I already mail the same many times to airtel for the same but they gave a very poor responce

daily 2 message from mobifun airtelwap will reduce my main balance.
I want to get rid of this thing...

Sir,
Without my permission your customer care executive had deactivated my caller tune services on 10 April 2009, and then i called to CCE, he promised me that he will activate my same tunes again and no charge will be deducted because it was there fault, my validity will end on 20 April previously.but then again they have deducted my more Rs. 45 again.Total cost u have deducted from my account is Rs.150 from my account in one month, again i called to your executive, he promised me to pay me back within 4 hours, its already 48 hours passed, and I have not found any money back.My complaint no. is [protected].

IS THIS YOUR SERVICE, I AM NOW THINKING TO QUIT FROM AIRTEL SERVICES BECAUSE IT'S CHEATING.FROM CUSTOMER EXECUTIVE TO THEIR SENIORS ALL ARE CHEATERS AND FROD.THEY ALL DO FALSE COMMITMENT TO CUSTOMERS.
Shailey Srivastava

My Mob. No. is [protected] and the service on this No. is closed on evening of 14-04-09. Firstly closed the outgoing services and after sometimes the incoming calls also closed.
Before 3-4 days verification was also completed on Airtel Office(Gwalior).
This No. is very old and there is no problem on using airtel services regarding this No.
So, kindly inform me as soon as possible regarding this problem.
And also try to provide the services of incoming and outgoing to this No. I am facing so many problem because this No. is very important for me.

dear sir/madam,

my no is [protected], i would request you to kindly change my billing plan as my bill is increasing every month, i require airtel retail plan which has rental of rs 150 per month and their r no clip charges as mention in website, but when i called at customercare n spoke to one of your agent they said 75rs extra for clip charges, kindly clear this confusion n let me know best billing plan.

thanks n regrds

Hi Airtel,

This is what I sent your nodal officers and Appellate offers but no one responded...

___________________________________________________________

This letter is in reference to the Airtel Landline number I have which is[protected] which has the account number as 12364660.

One fine day I received the bill for this number for Rs. 5109 /- for the amount o[censored]sage that I did in a month which includes the renal + the downloads, that I made.

I was sooooo confused after this bill as I don’t use the internet too often, rather I hardly use it. Anyways I called in the customer service which obviously I should as a customer. I was told by the customer service representative that there are sure shot chances that I did not download stuff but I left the modem open and due to which the bill raised soo much and showed huge amount of downloads made by me.

I have a concern on this point; when I got this plan activated I was never told that I would need to always make sure that the modem is switched off to get a lower bill or to make sure that the download doesn’t happen automatically and I get a HUGE bill. If this is a case then Airtel should always inform their customers in advance about this Stupid policy, so that they don’t get confused and stay happy with the services.

Now, I got a letter from Airtel after just probably about a few days when the due date for the bill was over, which said that if I don’t pay the bill for Rs. 5109 /- I would need to face xyz scenarios. If I wanted at that time as the son of a lawyer I would have gone ahead and went against Airtel for MISGUIDING me (read the paragraph to see the Misguiding details). But I didn’t do so and called the number mentioned on the letter which is [protected] for a guy names SUDHEER. I called him and he said “sir I understand your concern and you can just pay Rs. 3500 /- and I will post an adjustment of Rs. 1730 /- and the moment you pay that to my executive (who I will be sending to collect the money) I will go ahead and open the outgoing + internet service for the above mentioned number.”

I agreed to the same and paid the money to him on 18th February then probably the same day he called me and said that “Sir I just made a request into the system that please adjust Rs. 1730 /- and that you have paid Rs. 3500 /- but I (Sudheer) just got a note in the system after that, that customer did not pay his bill of a Previous old number he had which is 0120 – 4115413 for Rs. 3094 / -. I simply asked him that how much should I go ahead and pay for this thing now. He said sir you could pay around Rs. 2300 /- and I will open the outgoing for you after settling you old number account. “

I then said that I don’t have money right now but I will pay next month which is March. Sudheer said okay to it (I ALSO HAVE THE RECORDING OF HIM ASKING ME TO PAY JUST RS. 2300/- TO SETTLE THE OLD NUMBER[protected].

Now comes the hardest part the OLD number[protected]:-

I called him today which is March 6, 2009 in the afternoon and I asked him to issue me a letter saying that Airtel did not go ahead and asked me for money since 2007 for the number 0120 – 4115413 neither any collections guy called me, visited my place to ask me money. Then Sudheer (Your responsible guy from Airtel) started telling me that I should have shown responsibility and paid Airtel right away at that time. I told him that I am not sure if I paid or not and neither I am denying that I did not use the number but who would remember if payments made by me or not, 2 years back in the past. Anyways I then said okay leave it, so I should go ahead and pay Rs. 2300 /- to get everything open and to settle the previous number which is 0120 – 4115413. But he simply went ahead and denied making any such offer to me. I then simply hung up the call. I then also said that, Sudheer why don’t you let me pay you the complete bill in small installment. You could just adjust the installment in every bill that I get from Airtel for the other number I still have and I will keep on paying that. He refused for that too…

NOW, is this what you call professionalism is from Airtel. Is that what you guys to your old customers. Why without me being informed the number was disconnected and services were barred, rather why did not somebody called for 2 LOOOONNNG YEARS and asked for money for the old number. Then suddenly after 2 years you guys woke up and simply blocked the other number without even asking me or at least informing me that there is an outstanding due of the old number 0120 – 4115413. Why ?????????? Why did that happen ????

Can somebody who is responsible enough call me from Airtel, somebody who is not from a Stupid collection agency you have outsourced your business to ?

Please let me know what should I do next ????



Regards,

Kartik Walia

[protected]

Installation of Tower,
sir,
i called many times to customer care regarding to installation of tower but no response from office ... we want tower for our business and other communications... so pls care this complaint...

Thalavadi
Erode dist
638461

Hi,

I am Faheem Baig and my airtel mobile number is [protected].

I was using airtel post paid mobile for last 3 years. My bill was around 1000/- to 1200/- (average) a month. In the first week of November, 2008 i received a call from airtel about add-on card. The plan was good and i agreed to purchase the same. Their executive came to my home and collected Rs. 599/- and gave me the receipt and told you will get the card by courier. After a week sim was delivered to my home address but when i put the sim card in my mobile it was not activated. I called up the customer care but no one helped me, they wanted the mobile number for that new sim but mobile number was not sent to me, only sim card number was there. They told me to call back the executive who came to you to collect the payment, he will help you in better way. So i called the number given by him to me, but it was not reachable. He had given me other numbers also, i tried other numbers hardly one number worked and he told me he will look in my matter. But 2-3 days passed and nothing happened so i called him again but this time his number was out of service so i called other numbers but all the numbers were out of service. What a great dealer of Airtel!!!


I became crazy and suspicious and i called customer care again but representatives
repeatedly asked me for the mobile number which was not given to me, I told him to transfer my call to the supervisor and but he said no supervisor available this time. I called up after 2 days again then after 2 days again and again but not a sinble time supervisor spoke to me and every time i was told, supervisor not available or busy on another call... this made me frustrated and i told finally to cancel my services with airtel for present number and the new sim card, but that time he could not transfer my call to retention department and he told they will call you back with 48 hrs. but i did not receive any call from retention department even after 3 days, i called back to the customer care, and i strictly told wheter reslove my problem or cancel my services with airtel or transfer my call to supervisor than only representative transferred my call to retention department and i told them everything, the retention department executive was Anand and he assured me my problem will be solved and he will call me back, he also took the numbers of that executive who came to me to collect Rs. 599 for the add on card and also took other numbers. 2-3 days passed but no reply i called Anand, coz he has given me his number, but very surprise he did not receive my phone. I called customer care and told to transfer my call to retention dept. and i dont want to continue with airtel because no one is helping me at all, than my call was trasnferred to one team leader, i told him i am gold customer and you people are not caring for such customers, he upfrontly told me we dont care whether you are gold or silver... wat a team leader??? i called up again after 2 days and told to the representative i want to cancel my service immediately and he transferred my call to retention and my bad luck, there Mrs. Swathi was there to speak to me and she was tooooo rude to me. She directly told me we are not responsible for your payment and goto the executive to whome you paid Rs. 599/- and collect it from him only. I told her transfer my call to the higher authority, she said i am the senior person here, i told her transfer my call to manager, she replied i am here, and you have to speak to me only... How rude she was to me! What a nice retention team of Airtel! i can never forget such customer care in my life... I requested her to cancel my services but nothing happened, i am totally frustrated with the services which aritel is offering... specially customer care...

I paid Rs. 599 and filled up the form ( Form no. 603003) on 13/10/2008 and uptill now i am wandering for my problem and airtel new sim card is lying on my table.


The numbers exeutive gave me are- [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected].
and the executive's number was [protected] and name Abhinay Shukla...

I also went to airtel gallery thane and manager (Mr. More) took my complaint and told me i will get a call from airtel within 48 hrs, more than a week passed but no call. I called him again and he assured me i will get the call, 2-3 days passed nothing happened...

I put the cancellation request for my present number in the 1st week of January in the customer care dept. and also Airtel gallery but these guys did not cancel my number and still asking me to pay the charges and making my bill every month. They are calling me everyday to make the payment...This the month of April and every month they are generating my bill without any shame..and calling me to pay the charges.

So harsh and one of the worst Mobile company in the world...Airtel...


Faheem Baig
[protected]

From:
Vishal Khator
[[protected]@gmail.com]


Date: 14.04.2009


e-mail message [ [protected]@airtelindia.com ]



To,
The General Manager,
Airtel



Dear Sir,

Sub. : Mobile No.[protected].
Reg. : Conversion of my postpaid connection to prepaid connection & not getting credit

With reference to the above mentioned subject, I would like to draw your kind attention to the following:

1] I am a user of Airtel Mobile Service (postpaid) for the last one year and my Airtel Mobile No. is[protected]

2] On 4th April 2009, Saturday, I went to your outlet at Borivali(w) and requested to discontinue my postpaid connection as I have taken some other connection vide request no. 21266547.

But after some period of time I got a call from Mr Daya & one female person from your retention department asking me to not to discontinue my connection & they told me that if I don’t want a postpaid connection than convert it to a prepaid connection as they are having a good offers in prepaid.

They told me to opt for Rs 45/- life time incoming free plan & they also given me waiver of Rs.100/- in my postpaid connection due to network problem which I was facing in past months. They told me that out of Rs 100/-, Rs 40/- will be credited in my prepaid account after adjusting unbilled amount on my postpaid connection of Rs.62/-(approx.) & this amount will be credited in my prepaid account immediately as & when my prepaid account will be activated.

After two days I paid Rs.45/- for prepaid account & my account was activated on 8th or 9th of April 2009 but till today I have not got the credit of Rs.40/- which the persons from retention department of your company has promised me & on the basis of which I have taken this prepaid connection, otherwise I would have discontinued it.

Since last three days I am calling your customer care services & personally visited your outlets in my hectic schedule but nothing is happened till date & response from your representatives is also very bad.

May I request you to please inform / let me know at the earliest the exact reasons for such a long delay and credit my prepaid account with Rs.40/- at the earliest. With the advances made in present day telecommunication, instead of improving, Airtel services seem to be going from bad to worse, improve it.

Vishal Khator
Mob. No.[protected]

SIR

i am using airtail prepaid services from last 2 years
now a days airtail has activited certain paid services
on my phone without my cencent
1 job alert
2 word pack
and from last 3 days i am receiving sms from 5888 which contain single
word RS 3 what is this?
we are using phone for our self but and we expect that provider should not share
our number to any one but u are shearing it with lot of companies which keep
on disturbing us during our working hours and late night too
we hope our phone should be use as a media of desired communication and not for advertisment of different services and prodects or unwanted recorded calls from service provider

at the same time scrap sms from airtail are also not wellcome

so please stop all this immediately

vasudha kulkarni

This is Saravana Kumar and i am airtel customer for 6 years.
i was using airtel no:[protected]
I dint pay the bill for 5103 and i got a call from collections department and i said that i am shoet of money and i said i will switch to pre paid and i gave my prepaid no to them and asked some time and they agreed on it.
Suddenly after couple of weeks a lady has called my prepaid no and to my mom and few friends and started using bad words
She is behaving in a rude manner and said i have called to few friends and used bad words
and started blackmiling me that she want the payment within this evening else she will take the dialled list and will use bad words to all of my friends and releations
the no which i have recived call is:[protected]
and after paying the bill the no is saying as does not exists
i contacted airtel in the nos:[protected]
they are not at all responding to this issue well and they have arrenged a con call with that lady and she is not accpeting and i have the recording of it
i have even spoken with their manager:mohammaed Sajju:[protected]
he is saying that he cannot ask his employee to ask sorrry and asked me to do watever i want
Airtel is behaving in a rude manner.and it is chennai collection department
If they behave like this they will fall soon

I had complained on 19th February 2009 and today is 14th April 2009. in between so many times called up to customer care executives, but they dont want to understand the problem of customers and using rubbish language with customers.

I am using Airtel Mobile since 5 years and feel all airtel customer care executives are fool, as they don't now what is mobile. Airtel selected all gunda's who don't know how to speak with customers.

Airtel senior authority have to notice on that.

Awaiting a call from Airtel office since 19th February to till date, but they are rubbish still not called up for concern problem.

respected sir,
my name is javed md iqbal and my mobile number is [protected] of airtel
i have a network problem in my house from last two year my address is 51, nizam street, ground floor, bhendi bazar, parsi gali, mumbai 4000003, and airtel doesnt sole it plz take my complaint

We have our office in a Basement in a commercial complex in Janak Puri, while Vodafone and Tata, Reliance have absolutely no problem in their Signal strengths, while AIRTEL has almost NO SIGNAL.

The Signal strength is SO POOR that our calls get dropped all the time and we can not hear the other party properly using the AIRTEL GSM connections.

We are using AIRTEL corporate plans in our company and have already complained to them.

AIRTEL once sent some one to do a site study and that person agreed that the problem of LOW SIGNALS was genuine.

After that, nothing happened, there was no action taken, almost 8-10 months have gone by.

I am using this connection for the last 11 years... I hope Airtel will look in to the matter and do something about it.

TRAI should bring the Number portability / number switching facility amongst operators ASAP, or else consumers like me and my colleagues will continue to suffer at the hands of operators like Airtel.

My office is in Janak Puri, A-3 Commercial Complex (Unicom House)

Hope some action will be taken on this complaint.