[Resolved]  Airtel — Airtel - Expressing MYSELF

Dear Sir / Madam,


It is very painful to express my views by going through Airtel Prepaid connection documentation.It all started from Planet M Office at Madhapur and hopefully will end at Airtel Extension counter at Madhapur.

Let me bring into your notice that myself Rohit Hunari - your so called contact no: [protected]// alternative no: [protected] had purchased a Nokia handset from Planet M, Madhapur.The documents were all submitted alongwith a photo, one Pan card zerox and local electricity bill where i am currently staying(Kiran Hostel).

My number was activated on 1st mar 2009.The were going fine, until an SMS was send on 16th Mar 2009 which confirmed that i need to siubmit the required documents to resume my mobile services.I went to Planet M, they internally spoke to Mr.James who told them that my signature was found mismatch and due to which again i will have to submit the docs. I gave all the documents once again to Planet M office.However, they never inturn submitted to Airtel.Dont know the reason why.Then i started following up with your customer care where i had met with almost every escalation manager Ms.Uma - She gave me full customer support and assured me that a callback would be given atleast to confirm what the case is..however, the callback never came.Then again some days later i spoke to Mr.Wali, he was so confident that my problem would resolve in few minutes and my call which i made @ 9.25 pm from Planet M office, Mr.Wali guided me to go nearest Airtel office @ madhapur and fill up a magic form and my number would get activated within 4 hours.When asked about the timings @ 9.35 pm around, he said it would be open.Your own escalation manager are not aware that the Madhapur office is open from 10 am to 8 pm.Frusted again, i had to leave the Airtel extension counter where there was no form available, i was asked to go at Begumpet office which is 24 X 7 working.Since i didnt had time and energy to go there, i then called @ callcenter and spoke to Mr.Jagdish.He asked another 48 hours from me and advised me not to go office and submit the required docs at Airtel office within your working hours.

Today i suddenly got a call from Planet M office where one of your Airtel executive was waiting for me to collect the set of documents which was already given to Planet M.When they asked me about my permanent address proof available, i informed that i can give the HDFC bank online statement.The executive agreed and was waiting for me.Since it was still office hours @ 5.00 pm and i was in a meeting, i said that all the documents would be picked up by my self and then will submit to Airtel office before 8 pm.

The documents were all collected and when i entered your Branch office, there was almost closing time and your employees didnt had the energy to resolve my case.Since i had been running from pillar to post for the only reason that my mother is hospitalised and this being my persoanl number, i am unable to make any calls was hurting me like anything.

Your branch manager Mr.Anand too did not met my expectations and informed me to take a recent electricity bill and sign of the Hostel owner without which for no reason even when i explained my difficulty was not addressed and i was asked to leave.

I was finally informed by Mr.Nagesh that i can submit the docs at your Extension counter and tomorrow morning the docs would be given for processing.The docs are now lying @ Airtel Extension counter, Madhapur which hoefully will gointo the right hands for further processing.

When i questioned the Branch manager that if i submit these docs will me number be activated within 4 hours, he looked at me in a bit of a surprise and asked me who said that.Then i refered the conversation i had with your callcenter escalation manager.

This is just what i am expessing as of now and appreciate that my number gets activated.

Secondly, for all the mental harrassment and physical stress that you guys have given, would like you to compensate on that by refilling my Mobile to an extent of Rs.1000/-.

I dont know whether this suggestion will work or not. The SIM cards which are sold alongwith the mobile are to be sold to the outlets where the vendors are explained about the MID(Most Important Documents)without which they cannot sell those mobile phones.


Thanks & Regards,
Rohit Hunari