[Resolved] Airtel — Regarding airtel product and service | |
Dear sir RE: CUTOMER ID : [protected] my name is uday jaradi. i bought a airtel dth few days back. Unfortunately, your product and service has not performed well and your service is inadequate because your technical person did mistake and transfer my account balance to other's account.even your dealer gave me wrong voucher coupons. i did complain regarding all this matter to your customer care but no body gave me good response. from last 15 days i am having problem. I am disappointed because your service is inadequate your techincal person and your dealer as not disclosed clearly and your techincal person and dealer misrepresented every thing. I look forward to your reply and a resolution to my problem and will wait until 26 April 2009. because i am feed up about all this things and before seeking help from a consumer court and news papers. Please contact me at the above address or by phone at [protected]. yours truly uday jaradi Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 52 Comments | |
Comments
Airtel Mobile — NO SERVICE FROM 13TH JULY 09
Dear Sir/Madam,Self having regular Post paid connection of AIRTEL mobile in Pune Number [protected] . From 11th July 09 it was suddently stop working.
Visited Chinchwad Pune Customer Care center and they have ask me to call on 888 which is a service number. Register complainte there also.
Chinchwad c.c. inform me that SYSTEM IS DOWN FOR DATA UPDATION UP TO 18th JULY 09. and we can not do any thing up to 18th July 09.
This is a big surprise 8 days without mobile which i is for business use how can one work out.
After all discussion Chinchwad customer service counter (Very very ruff and unprofessional approach) was refuse to support and clearly told even WANT TO STOP SERVICES WE CAN NOT BUT WE WILL CHARGE YOU THE RENTAL.
As on today 21 july 09 mobile is off and now taken a dicision to stop the use of AIR TEL services.
Thanks & Regards,
Sudhirkumar Patil
I purchased aittel DTH package in June'2009. The system was running very fine. After a month there
was a problem in set top box.Immediately I phoned my dealer and he suggested me to log a complain
to their customer care. But unfortunately I could not do it. On behalf of me, my lealer made a complian.
Immediately I found a message saying my complain number and the date and time of visit of service engineer. Next day the service engineer contacted me and came to my house. At that time I could not
show the problem. But the problem occurred after few hours. Immediately I phoned the S.E, and he
told me not to worry and he will replace the set top box. Next day he came and replaced the set top
box with propper installation.
I am very satisfied with the prompt service and the behaviour of the S.E.
I think, the dissatisfaction depends from person to person. Customer has to understand the technology
and the problem of S.E.
Regards,
Ananta Kumar De
Ph:[protected]
was a problem in set top box.Immediately I phoned my dealer and he suggested me to log a complain
to their customer care. But unfortunately I could not do it. On behalf of me, my lealer made a complian.
Immediately I found a message saying my complain number and the date and time of visit of service engineer. Next day the service engineer contacted me and came to my house. At that time I could not
show the problem. But the problem occurred after few hours. Immediately I phoned the S.E, and he
told me not to worry and he will replace the set top box. Next day he came and replaced the set top
box with propper installation.
I am very satisfied with the prompt service and the behaviour of the S.E.
I think, the dissatisfaction depends from person to person. Customer has to understand the technology
and the problem of S.E.
Regards,
Ananta Kumar De
Ph:[protected]
airtel dth tv — MANY TV CHANNEL ARE NOT WORKING ,PROBLEM PERSIST SINCE 15 DAYS
Dear TeamI have taken DTH service of Airtel digital tv , and regularly i face problem with services of channels,
i repeatedly raised the issue to customer care DTH on number 12150.
But i feel that there is no one responcible & working fo solution.
I really frusted from this service ,
Pls help me out ,and send my quesy to some responcible person.
AREA MANGER of the Airtel had the authority to DO, SAY & WORK as he WANTS
Dearest Nodal,
I am using word dearest to you because I think that every time I send a complaint to you and you assure me that it will not repeat again but it happens . Before complaining this time I want to request you that please don’t assure me that you will take care of it, just mail me that you cannot help me out with that so I can at least make myself feel that company work like that only and I have to use AIRTEL DTH service like that only, so in the future if something happen I will not waste my time and money on going to all this process.
Now today is the last date of my three months free subscription, so I went to airtel office at lajpat nagar, Kanpur asked them to recharge my account for rupees 2050 so I can order for economy pack for 10 months, but they said that they don’t have coupon for that .Then the office person called this senior and ask to help, this is the best part senior said i should take coupons from market and recharge my account, to confirm this conversation I also talked to that person whose name is Mr.Olvin his mobile number is [protected], he told me the same words in first conversation with him then I asked the office person to give me contact number of area manager and his name too. Then I called him (Area Manager –Ritesh Gupta, Mobile Number – [protected] ) I told him the full details and waited for his replies but it was too shocking to me that area manager of such a big company could also reply to me like this, best part of the complaint he said that I should go to any dealer and take recharge coupon after this reply I asked him that why airtel office can’t provide me coupon then first he was silent to it, I called him to know the reason but ... After that I told him the case that happened to me last time, that I got a coupon from local dealer and it did not get recharged for a day over this he replied me “penny (100 Rs) doesn’t count and right now my main concern should be to recharge nothing else”, then I said to him that this is not the way of working. I could not believe I am telling a company area manger the way of working and company makes these kind of persons area manager .After this he without saying anything put me on hold and put me on conference to Mr.Olvin and said to him that when they get the coupon they should call me and disconnected the phone.
After all this I immediately called Airtel DTH Customer Care timing was 5.11 pm .Miss Poonam took my call, I told her the details she replied me that they couldn’t take complaints against AREA MANGER I asked her the reason, she replied nothing and asked me to talk to her senior named Mr. Vinod . He also replied that he couldn’t help me in this.
Might be Area Manager of the Airtel had the authority to do, say & work as he WANTS.
Hope that company should at least give professional development course to these kind of Area Managers or please as a dedicated customer of Airtel company I will say to Nodal Officer not to make such promises to customers which can’t be fulfilled .
Note-Attaching the previous mail conversation with this.
Regards
Devesh Chandra
Customer ID – [protected]
Previous Conversations
Is taking the AIRTEL DIGITAL TV a crime?
Saturday, 11 July, 2009 1:05 PM
From:
"devesh chandra" <[protected]@yahoo.co.in>
Add sender to Contacts
To:
dthnodal.[protected]@airtel.in
Cc:
[protected]@airtel.in
Dear Nodal,
I have taken airtel digital TV on 7th July 2009 from that day everyday there is a new problem with my connection. At the time of installation the person meltreated, so I launched a complaint against him the complaint number is 826318 after this two person from Kanpur airtel office called Mr.Manjeet when I was talking to him, all of sudden he gave the phone to Mr.Abhishek and left . Mr.Manjeet and Mr.Abhishek seem to be new to this professional world or they don’t know how to talk to a customer. Now the big fish to be caught now is on 10th July 2009 I brought the recharge coupon from a shop near to my place name KINESCOPE SALES of 100 Rs. The coupon Sr No. Is [protected] tried to recharge my account but did not get it out done so I called customer care they told me that this Sr. No. Is not registered in the company account and told me exchange this card from the shopkeeper .When i went to him he called his distributor and told the case to him the reply was shocking to me the distributor told us that the card will be going to register till 10 pm in the company so after that I should recharge my account then it will work .Now few question arises:
•Is the distributor is printing the recharge coupon in his house?
•If the recharge coupon is issued from the company then why it is not in the company’s account?
•Is this the ethics and policy of the company?
•Is this a stealing from customer’s pocket?
•Is the two senior staff of the company behaving like this justified?
I think as a customer of the company I have the right to know the answer to all these questions. For me now it’s not just a question of 100 Rs or stealing from my pocket.
Now it’s the question of ETHICS and POLICY of the company.
Hope that all my issues will be solved ASAP and action will be taken against all of the people involved in all the issues or otherwise I have to knock the door of consumer form.
Regards
Devesh Chandra
ID- [protected]
Re: Is taking the AIRTEL DIGITAL TV a crime?
Monday, 13 July, 2009 11:41 AM
From:
"dthnodal.[protected]@airtel.in" <dthnodal.[protected]@airtel.in>
Add sender to Contacts
To:
"devesh chandra" <[protected]@yahoo.co.in>
Dear Mr.Chandra,
Thank you for writing to Airtel digital TV.
This is with reference to your e-mail regarding the recharge not reflecting and the unpleasant experience with our customer care executive.
We deeply regret and apologize for the same.
We assure you that we will look into the matter and shall take necessary action.
Would like to inform you that the recharge amount of Rs.100/- already has been updated in your account [protected] on 12-Jul-09.
Your Nodal Complaint No. for the same is 12371025.
It is our privilege to have you as our valued customer & we look forward to a long and fruitful association with you.
Regards
Nodal Officer
Airtel digital TV
Re: Is taking the AIRTEL DIGITAL TV a crime?
Tuesday, 14 July, 2009 7:38 PM
From:
"devesh chandra" <[protected]@yahoo.co.in>
Add sender to Contacts
To:
dthnodal.[protected]@airtel.in
Cc:
[protected]@airtel.in
Dear Nodal,
I think so that better you read my mail once again then reply to it or it just common reply given to all customer . I had no problem with customer care executives they at least help me out and i have taken coupon on 10.07.09 that recharge on 12.07.09 and I mailed you on 11.07.09 and my question had not been answer till yet. So I repeat it again:
•Is the distributor is printing the recharge coupon in his house?
•If the recharge coupon is issued from the company then why it is not in the company’s account?
•Is this the ethics and policy of the company?
•Is this a stealing from customer’s pocket?
•Is the two senior staff of the company behaving like this justified?
Now one more thing I want to know what action had been taken against airtel kanpur staff and that distributor that I have named below in my mail or is the way company work?
Revert back to me with action taken.against all that are involve in that
Regards
Devesh Chandra
Re: Is taking the AIRTEL DIGITAL TV a crime?
Saturday, 18 July, 2009 3:27 PM
From:
"dthnodal.[protected]@airtel.in" <dthnodal.[protected]@airtel.in>
Add sender to Contacts
To:
"devesh chandra" <[protected]@yahoo.co.in>
Cc:
dthnodal.[protected]@airtel.in
Dear Mr. Chandra,
Thank you for writing to Airtel digital TV.
This is with reference to your e-mail regarding the unpleasant experience with our Airtel Digital TV Service Team and Airtel relationship Distributor.
We deeply regret for the inconvenience caused.
Our Territory Service Manager Mr. Kapil Pandey has given you a call on 16-July-09 and apologized for the service team behavior.
Our Territory Sales Manager Mr. Vivek Tiwari has also given you a call on 16-July-09 and committed to you that the strict action would be taken against the Distributor.
The matter has already been discussed with high Management and also warns to Service team and Distributor that never repeat this type of incident,
Your Nodal Complaint No. is 14687847.
It is our privilege to have you as our valued customer & we look forward to a long and fruitful association with you.
Regards
Nodal Officer
Airtel digital TV
Dearest Nodal,
I am using word dearest to you because I think that every time I send a complaint to you and you assure me that it will not repeat again but it happens . Before complaining this time I want to request you that please don’t assure me that you will take care of it, just mail me that you cannot help me out with that so I can at least make myself feel that company work like that only and I have to use AIRTEL DTH service like that only, so in the future if something happen I will not waste my time and money on going to all this process.
Now today is the last date of my three months free subscription, so I went to airtel office at lajpat nagar, Kanpur asked them to recharge my account for rupees 2050 so I can order for economy pack for 10 months, but they said that they don’t have coupon for that .Then the office person called this senior and ask to help, this is the best part senior said i should take coupons from market and recharge my account, to confirm this conversation I also talked to that person whose name is Mr.Olvin his mobile number is [protected], he told me the same words in first conversation with him then I asked the office person to give me contact number of area manager and his name too. Then I called him (Area Manager –Ritesh Gupta, Mobile Number – [protected] ) I told him the full details and waited for his replies but it was too shocking to me that area manager of such a big company could also reply to me like this, best part of the complaint he said that I should go to any dealer and take recharge coupon after this reply I asked him that why airtel office can’t provide me coupon then first he was silent to it, I called him to know the reason but ... After that I told him the case that happened to me last time, that I got a coupon from local dealer and it did not get recharged for a day over this he replied me “penny (100 Rs) doesn’t count and right now my main concern should be to recharge nothing else”, then I said to him that this is not the way of working. I could not believe I am telling a company area manger the way of working and company makes these kind of persons area manager .After this he without saying anything put me on hold and put me on conference to Mr.Olvin and said to him that when they get the coupon they should call me and disconnected the phone.
After all this I immediately called Airtel DTH Customer Care timing was 5.11 pm .Miss Poonam took my call, I told her the details she replied me that they couldn’t take complaints against AREA MANGER I asked her the reason, she replied nothing and asked me to talk to her senior named Mr. Vinod . He also replied that he couldn’t help me in this.
Might be Area Manager of the Airtel had the authority to do, say & work as he WANTS.
Hope that company should at least give professional development course to these kind of Area Managers or please as a dedicated customer of Airtel company I will say to Nodal Officer not to make such promises to customers which can’t be fulfilled .
Note-Attaching the previous mail conversation with this.
Regards
Devesh Chandra
Customer ID – [protected]
Previous Conversations
Is taking the AIRTEL DIGITAL TV a crime?
Saturday, 11 July, 2009 1:05 PM
From:
"devesh chandra" <[protected]@yahoo.co.in>
Add sender to Contacts
To:
dthnodal.[protected]@airtel.in
Cc:
[protected]@airtel.in
Dear Nodal,
I have taken airtel digital TV on 7th July 2009 from that day everyday there is a new problem with my connection. At the time of installation the person meltreated, so I launched a complaint against him the complaint number is 826318 after this two person from Kanpur airtel office called Mr.Manjeet when I was talking to him, all of sudden he gave the phone to Mr.Abhishek and left . Mr.Manjeet and Mr.Abhishek seem to be new to this professional world or they don’t know how to talk to a customer. Now the big fish to be caught now is on 10th July 2009 I brought the recharge coupon from a shop near to my place name KINESCOPE SALES of 100 Rs. The coupon Sr No. Is [protected] tried to recharge my account but did not get it out done so I called customer care they told me that this Sr. No. Is not registered in the company account and told me exchange this card from the shopkeeper .When i went to him he called his distributor and told the case to him the reply was shocking to me the distributor told us that the card will be going to register till 10 pm in the company so after that I should recharge my account then it will work .Now few question arises:
•Is the distributor is printing the recharge coupon in his house?
•If the recharge coupon is issued from the company then why it is not in the company’s account?
•Is this the ethics and policy of the company?
•Is this a stealing from customer’s pocket?
•Is the two senior staff of the company behaving like this justified?
I think as a customer of the company I have the right to know the answer to all these questions. For me now it’s not just a question of 100 Rs or stealing from my pocket.
Now it’s the question of ETHICS and POLICY of the company.
Hope that all my issues will be solved ASAP and action will be taken against all of the people involved in all the issues or otherwise I have to knock the door of consumer form.
Regards
Devesh Chandra
ID- [protected]
Re: Is taking the AIRTEL DIGITAL TV a crime?
Monday, 13 July, 2009 11:41 AM
From:
"dthnodal.[protected]@airtel.in" <dthnodal.[protected]@airtel.in>
Add sender to Contacts
To:
"devesh chandra" <[protected]@yahoo.co.in>
Dear Mr.Chandra,
Thank you for writing to Airtel digital TV.
This is with reference to your e-mail regarding the recharge not reflecting and the unpleasant experience with our customer care executive.
We deeply regret and apologize for the same.
We assure you that we will look into the matter and shall take necessary action.
Would like to inform you that the recharge amount of Rs.100/- already has been updated in your account [protected] on 12-Jul-09.
Your Nodal Complaint No. for the same is 12371025.
It is our privilege to have you as our valued customer & we look forward to a long and fruitful association with you.
Regards
Nodal Officer
Airtel digital TV
Re: Is taking the AIRTEL DIGITAL TV a crime?
Tuesday, 14 July, 2009 7:38 PM
From:
"devesh chandra" <[protected]@yahoo.co.in>
Add sender to Contacts
To:
dthnodal.[protected]@airtel.in
Cc:
[protected]@airtel.in
Dear Nodal,
I think so that better you read my mail once again then reply to it or it just common reply given to all customer . I had no problem with customer care executives they at least help me out and i have taken coupon on 10.07.09 that recharge on 12.07.09 and I mailed you on 11.07.09 and my question had not been answer till yet. So I repeat it again:
•Is the distributor is printing the recharge coupon in his house?
•If the recharge coupon is issued from the company then why it is not in the company’s account?
•Is this the ethics and policy of the company?
•Is this a stealing from customer’s pocket?
•Is the two senior staff of the company behaving like this justified?
Now one more thing I want to know what action had been taken against airtel kanpur staff and that distributor that I have named below in my mail or is the way company work?
Revert back to me with action taken.against all that are involve in that
Regards
Devesh Chandra
Re: Is taking the AIRTEL DIGITAL TV a crime?
Saturday, 18 July, 2009 3:27 PM
From:
"dthnodal.[protected]@airtel.in" <dthnodal.[protected]@airtel.in>
Add sender to Contacts
To:
"devesh chandra" <[protected]@yahoo.co.in>
Cc:
dthnodal.[protected]@airtel.in
Dear Mr. Chandra,
Thank you for writing to Airtel digital TV.
This is with reference to your e-mail regarding the unpleasant experience with our Airtel Digital TV Service Team and Airtel relationship Distributor.
We deeply regret for the inconvenience caused.
Our Territory Service Manager Mr. Kapil Pandey has given you a call on 16-July-09 and apologized for the service team behavior.
Our Territory Sales Manager Mr. Vivek Tiwari has also given you a call on 16-July-09 and committed to you that the strict action would be taken against the Distributor.
The matter has already been discussed with high Management and also warns to Service team and Distributor that never repeat this type of incident,
Your Nodal Complaint No. is 14687847.
It is our privilege to have you as our valued customer & we look forward to a long and fruitful association with you.
Regards
Nodal Officer
Airtel digital TV
AirTel DTH Customer service and complaint resolution is Worst. I am paying for channels with no picture on the screen. Area service manager Keeps his mobile Switched OFF ([protected]). Service engineer calls and commits will come in 30 mins but never turned up and finally sends the SMS that complaint has been resolved.
I am facing this problem in Electronics City Area, Bangalore.
I WOULD HIGHLY RECOMMEND NOT TO GO FOR AIRTEL DTH...
Samir
I am facing this problem in Electronics City Area, Bangalore.
I WOULD HIGHLY RECOMMEND NOT TO GO FOR AIRTEL DTH...
Samir
Airtel Dish Tv — No Service on making Complaints
Customer ID- [protected]Complaint No. 1284300, Dt: 23/10/2009 Complaint for No Signal
Complaint No. 1303809 Dt: 26/10/2009 Complaint for No Engineer Visit at my home
I have already registered the above complaints but there is no technician who has visited my home for the query.
The staff who attend my phone all give me a new time that a person will visit my home and will solve the query. But nobody visit to solve it nor even a phone has come to ask the query. I have got rid of the product and I want to just disconnect it as no service after sales is provided.
As per the terms and conditions it is prescribed that such type of complaint will be solved within 24 hours but till now 120 hours passed away but there is no resolution of my query. I dont know what to do.
Even the staff of Airtel cant tell me the responsible person to whom I can contact directly who is responsible for the service to be provided nor they know anything in this matter. They only say that they can only forward the complaint at backend and a person will be sent for the purpose.
Please guide me in this matter as soon as possible
Mobil - [protected]
i have purchased Airtel DTH in october month, customer id [protected]. after 1 week suddeny i saw there is no signal only blue screen appears. i have registered complains in customer care i have got 5 complain numbers. whenever i get the complatin number after few hours i got a message problem has been resolved. i have really fed up with the service. now whenever i call to customer care they cut my call. at the time of purchase dealer asked that airtel is no. 1 in service. but i find AIRTEL provides worst service...i think have lost my money...
AM A AIRTEL DTH CUSTOMER AND I SUGGEST YOU ALL PEOPLE TO NOT TAKE AIRTEL DTH TV BCOZ IT IS NOT WORTH BUYING!!! FIRSTLY WHEN YOU BOOK FOR INSTALLATION THEY WILL TURN UP TO UR PLACE AFTER 3 DAYS PROMISING TO SERVICE VERY NEXT DAY BUT TILL THE INSTALLATION TIME IT WAS FINE BUT NOW AFTER GETTING INSTALLED AM TERRIBLY HATING AIRTEL, CHANNELS GET FREZZED UP FOR FEW SECONDS AND THEN AGAIN STARTS, AGAIN FREEZES AND DOES IT FOR 24 X 7 AND WHEN YOU COMPLAIN AGAINST IT NO SERVICE IS PROVIDED. ITS 15 DAYS AND YET NO ONE HAS COME TO SERVICE OUR PROBLEM...WHEN YOU TAKE ANY TOP UP THRY TELL SAME PROBLEM WONT PERSIST FOR ADD ON CHANNELS BUT THOSE CHANNELS TOO GET FREZZED FOR FEW SECONDS AND THEN WORKS AND THEN AGAIN FREZZES...AM JUST IRRITATED BY AIRTEL!! PLZ MAKE A NOTE THOUGH TATA IS COSTLY PLZ GO FOR TATA SKY BUT NEVER GO FOR AIRTEL HOW MUCH EVER CHEAP IT IS..I TOOK IT BECAUSE IT WAS CHEAP AND AM TERRIBLY UNSATISFIED WITH THIS TYPE OF CUSTOMER SERVICE AND UPSET THAT I CHOOSED MONEY OVER SERVICE..PLZ PEOPLE WE CAN MAKE A DIFFERENCE..DONT TAKE AIRTEL DTH AND MAKE THEM UNDERSTAND THE IMPORTANCE OF PROVIDING GOOD SERVICE TO THE CUSTOMER. PLEASE!!
airtel dth services — Installation of the product
Dear Sir,I had bought an Airtel Digital TV online by paying from online banking account on 18th January 2009, since then i have called up customer care more than 20 times and have been provided with various numbers to get the installation done but on calling those dealers they have clearly denied installation saying that the dth was not purchased through them so they cannot get it installed. On again calling up customer care i have been give various nos. but still i am waiting for installation to happen which was at the time of sale was promissed to be done within 48 hours. But today being 22nd January 2010 i am still waiting for something to be done by them. Customer ID provided to me was [protected]. Having made more than 20 calls some of which have lasted more than 30 mins. I have also mailed my issues more than 10 times to the customer care mail id i.e [protected]@airtel.in, but everytime i have been told sorry for the inconvieniece caused we will resolve your issues within few hours but few days have passed and i am still waiting for the services from their end. I would hereby also like to file for a compensation for the inconvienience caused to me by having to call & follow up the issue and delay caused in installation. Looking forward to Consumer Forum for help in this case.
The signal went off on sunday, filed a ticket and monday somebody called and said he will come.
But refused to come after 5:30 as I was in office. So I came home from office only for fixing DTH tv and he did not turn up and when I called the number I was given another number and finally I had four numbers to call and none worked. Then evening I call customer care the famous response "We understand your concern and we apologize" (total bull no meaning). I get to know that 9-6 is working hours so I asked him to send someone by 9 so that I can go to office at 9:30 but no body turned up. MOST INTERESTING PART IS THIS ARITEL DEDUCTS THE AMOUNT ON DAILY BASIS BUT FOR SERVICE IT TAKES MORE THAN 2 DAYS!!!
The most pathetic service. There is no value for customers time and money.
Unfortunately I subscribed it for one year. I wish I could just return and get the money. I am repenting on going for Airtel DTH if some one reading this please dont for this !!!
But refused to come after 5:30 as I was in office. So I came home from office only for fixing DTH tv and he did not turn up and when I called the number I was given another number and finally I had four numbers to call and none worked. Then evening I call customer care the famous response "We understand your concern and we apologize" (total bull no meaning). I get to know that 9-6 is working hours so I asked him to send someone by 9 so that I can go to office at 9:30 but no body turned up. MOST INTERESTING PART IS THIS ARITEL DEDUCTS THE AMOUNT ON DAILY BASIS BUT FOR SERVICE IT TAKES MORE THAN 2 DAYS!!!
The most pathetic service. There is no value for customers time and money.
Unfortunately I subscribed it for one year. I wish I could just return and get the money. I am repenting on going for Airtel DTH if some one reading this please dont for this !!!
i want to your costermer care no.&this chanel raningup(starplas, colours, saharaone, zeetv, setmex, stargold and othe hindi move chanel or all cartoon chanel how many ruppes monthaly recharge plz.conforim me.
i totally agree because i m facing too similar problem, already malied before writing here. One nice thing I came to know - 24hrs means, 8 working hours a day makes your 24 hrs in 3 days. good one. Its a joke with a customer. It implies any SERVICE stating 24 * 7, leads to 24 hrs in 7days.. be careful customers... Its a new concept.
Dear Sir
Customer Id:[protected]
I have given the service request on 31.05.10 and request no:42136007, I don't have receive any information and any service from your service persons till now. i need this service very urgent
Thanking you
Regards
[protected], [protected]
Customer Id:[protected]
I have given the service request on 31.05.10 and request no:42136007, I don't have receive any information and any service from your service persons till now. i need this service very urgent
Thanking you
Regards
[protected], [protected]
dear sir,
I am Dinkar G Gaikwad. My customer id number is[protected]. My set-top
box is not functioning properly. I have been registering complaint
since June 10, 2010. Your engineer came to my house to check it. He
told me the box would be replaced soon. The set-top box is not yet
been replaced. I have been registering complaints since then. Please
help me in this situation.
Waiting for your timely action.
Thanking you,
--
Dinkar G Gaikwad
[protected]
I am Dinkar G Gaikwad. My customer id number is[protected]. My set-top
box is not functioning properly. I have been registering complaint
since June 10, 2010. Your engineer came to my house to check it. He
told me the box would be replaced soon. The set-top box is not yet
been replaced. I have been registering complaints since then. Please
help me in this situation.
Waiting for your timely action.
Thanking you,
--
Dinkar G Gaikwad
[protected]
Airtel DTH — Regarding the problem with the DTH Services and equipment
I have bought a new Airtel DTH connection on 7 July 2010.One day after another there has been some or the other problems. I am myself a doctor at AIIMS,New Delhi.I can not waste my time lodging complaints and waiting for the engineers to attend the probblems.One day there is problem of person not coming on time to attend the complaint and then the remote stops working.This is not the way that I had thought of working of BHARTI TELEMEDIA Limited. I Want to emphasize that I am feeling cheated and Harassed because of the services and the equipment being provided which goes worse within 10 days of buying.I have completely wasted my whole weekend looking into one problem or another. a very very bad experience.Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
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black berry is replaced 4 times, still same issues, it will disconnect the connection automatically.
software hangs
also about the bills many conflicts and ppls from service centre will not respond properly