[Resolved]  Airtel — Wrong billing and carelessness

First Notice from Airtel

Date 05/09/2009
Puneet Gupta
No 949/1 1st Floor 1st Main 2nd Cross
New Thippasandra Gitanjali Layout
Near BEML Gate
Bangalore
560075

Dear Sir / Madam,

Sub: Outstanding Dues on your Airtel Mobile.

Ref: Mobile No:[protected] Account No: [protected]

We have not received a response to our Previous Tele-calls/Field visit & Letters
Regarding non –payment of bills towards the above said account for a net outstanding of Rs 2401.23

We must now tell you that we expect payment to be made immediately. If payment has not been received immediately we will pass the matter to our solicitors with instructions to commence legal proceedings. This will be done without further warning to you.

Please make the payment in favour of M/s.Bharti Airtel Limited -Mobile Services A/c: [protected]by cheque/DD or by cash/credit card. If you have already made the outstanding payments prior to receiving this letter you are requested to furnish us the proof of payment to avoid further action.

If you have any queries please do get in touch with our representative on [protected]

For any further clarification please contact Airtel Office at Bannerghatta Road,

Thanking You

This is Computer generated Letter and does not require any signature

Regards,
Legal Collection Team


My reply to this letter on same day was as follows and the mail was marked to collections.[protected]@airtelmail.in

Hello

Its been long time I told Airtel's customer care executive that my regular bill payment was automated and payment was through SBI ESC payment system. It was running successfully from last 1.5 years and suddenly I stopped getting bill notification from Airtel.

Hence I think It is the mistake from Airtel's part and I had gone through a lot of stress and harassment while relocating to a new location because of your collection call and intimations. There is no mistake from my part. If I am not getting bill then how can Airtel assume that I will pay for it.

Please dig deep into this matter and find out the reason why I did not receive automated bill on my SBI account.

Regards
Puneet

Since then I did not receive any email or call from Airtel until December, 8, 2009 when followed mail arrived to my email box

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Earlier E-mail
From: <Corporate.[protected]@airtel.in>
Date: Tue, Dec 8, 2009 at 4:03 PM
Subject: Legal Notice for mobile -[protected]
To: [protected]@gmail.com
Cc: vignesh.[protected]@rediffmail.com, [protected]@rediffmail.com, vignesh.coll%rediffmail.

Dear Sir/Madam,


This is to inform you that there is an outstanding of Rs 2401.23 towards your mobile number [protected]

Even after repeated field visits and telecalling,we haven't received the payment for the above number.


This is to inform you that we have initiated legal Notice to recover the said dues.So request you to be present at the court on 21st December at below address.

Please Ignore the mail if the payment is made.

Lokaladalath ,Civil court,
Ground Floor,Near Mysore Bank Circle,
Bangalore-560009.

For any clarification kindly contact:
Somshekar @ [protected]/Ramu @ [protected].


then I received a notification today which is as follows:

On Wed, Dec 16, 2009 at 2:13 PM, <Corporate.[protected]@airtel.in> wrote:

Dear Sir/Madam,


This is to inform you that there is an outstanding of Rs 2401.23 towards your mobile number [protected].


Even after repeated field visits and telecalling,we haven't received the payment for the above number.


This is to inform you that we have initiated legal Notice to recover the said dues.So request you to be present at the court on 26th November at below address.

Please Ignore the mail if the payment is made.


For any clarification kindly contact:
Sanjana @ [protected]/Girish @ [protected].


Regards,
Girish Hegde.
Collections

I am attaching the calculation which is due (INR 835.47 only please see the calculation attached ) from my side even accepting the mistake from Airtel's side. Please see the calculation and let me know if Airtel ready to settle for that amount.

Though I called Airtel (121) several times and asked them to close my connection and have gone through a lot of stress due to all this carelessness from Airtel's side, still being a loyal Airtel customer from over 6 years and I do not want to spoil that relation and bond just because of one miss happening due to miss communication between SBI bank's ECS and Airtel payment system. I expect Airtel to ratify this error and live to their "customer first" values.

Please see what you can do over this issue.

Regards
Puneet Gupta