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[Resolved]  Airtel — Airtel DTH Connection Installation - Reg

Hi,

I am Kannan Raghupathy. I live in KK Nagar, Chennai Area. I applied for the Airtel DTH connection along with Airtel Broadband (Internet Connection) on 7th December 2009. I gave all the supporting documents including the ICICI Bank Cheque in the name of Bharti Airtel Ltd (Rs. 1000.00, Cheque No
050272 ) and Bharti Telemedia (Rs.999.00, Cheque No 050272).

I got my Broadband connection after following them for more than 8 days. But I am yet to get my Airtel DTH connection (Digital TV) and its been more than 20 days since my Cheque got cleared. When I called the Airtel Associate, I am not getting a proper response and they are also not ready to
communicate anything to me. I called them each every day to get my DTH connection but still no luck.

I have made two complaints (First one on 24th December '09 and the second one on 26th December 09) to the Airtel DTH customer care number and gave all my details. They said, they will get back to me
regarding this in 24 hours and still they haven't get back to me. And one more thing is they are not giving any complaint number also since I am not a registered customer with them (That's the reason I got from
customer care people).

The first complaint I made with the Supervisor named Praveen and the second complaint I made with
the Supervisor named Sri Hari. Both of them got all my information like my door number, cheque details and the Airtel Associate details.

The guy who took the application from me is not picking up my calls. The associate details are as follows:
Moon Kiran Tele-Tech,
6/32, Hindu Prachara Sabha Street,
F.No.D-3, Anand Shri Appts,
T.Nagar, Chennai - 600017.

The last response I got from those people was, my Cheque is cleared from my account but it is not reflecting in their CitiBank Account. How come? I have been talking to a guy called Moorthy (+[protected] for last 4 days who is working for Airtel and he is the one who gave me this kind of response
and yesterday he said that, he will make a complaint on behalf of me to the Airtel DTH and get the complaint number. He hasn't get back to me yet.

I don't know what to do in regard to this. Is this the way Airtel treat customers?

I would like someone to take severe action on the above mentioned associate as well as on the Airtel people. I am totally frustrated and exhausted after calling them each and every day with no result.

Please do the needful ASAP.

Thanking in you in advance.

Regards,

Kannan Raghupathy
+91 [protected]
+91 [protected]

Airtel DTH Connection Installation - Reg
Airtel DTH Connection Installation - Reg
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  11 CommentsShareTweet

Comments

Airtel DTH Connection — Installation

Dear Sir

I have Purchased Airtel DTH Connection 0n 2-July-2010 but it is not installed up till now i have got both customer id & pin no both but customer care is not responding.

Customer ID [protected]

Pankaj Chaudhary
Mob No +91-[protected]

DTH airtel — complaint for connection

This is to giving you complaint that I laxman singh had submitted ur airtel DTH subscribtion fee on wednesday 03/11/10 to celebrate life events p. ltd.karol bagh Delhi and your executive said that after ur payment within 4 hours our engineer install ur connection but till date 06/11/10 no body came my home its mean ur executive and ur company tell lie about ur connectivity, hw can i trust ur commitment in future
This means u guys do only commitments but cant fulfill the same and now my opinion is complitly change about the airtel service.
And it shows tha you people just sold your product & slept out after that.


Laxman Singh
Mobile No – [protected]
Email Id – [protected]@gmail.com

Airtel DTH — Video problem form more than 15 days

Dear Sir,

I am a existing customer of Airtel DTH from August' 09 my customer id is [protected]. From the last 1 month my DTH was occurring problem like there was signal problem in between the viewing but that was tolerable because it was happening ones for 5-6 seconds in 2-3 minutes. As the problem was continuously increasing i called the customer care, Service request reference no. is 5499024. Engineer from the airtel comes, examine the problem & said to change Set-top Box (STB). After a payment of 350/-(for STB replacement) + 100/-(as visit charge) he replaced my new STB with a very old STB (on[protected]. Now there is new problem started, as video is not coming except 3-4 channels. i again called the customer care & registered a complain (Request no[protected]. This time engineer came (on[protected] and after examine STB & Dish Antenna he assured that the problem will be resolved, but the problem is consistent. The engineer (Sumit) have visited 3rd time[protected] BUT THE PROBLEM DIDN'T RESOLVE, i did complain for this matter 6-7 times, problem of the STB or Video (whatever) is consistant & even now i am not getting any response from the engineer.
Please provide the suitable solution for my problem and do the needful as soon as possible.



Regards
Ashish Sharma
[protected]

Airtel DTH — Reg.installation of new Airtel DTH

Hi,

I applied for Airtel DTH online.
I showed some interest on a airtel DTH website and next morning I was contacted by an agent from Vriti Infocom and he stayed online with me till i transferred money from my online account. he promised that an Airtel Engineer will come in the evening and install Airtel DTH and also activate it before he leaves.

But its been 3 days now. No one has come to me. Vriti people do not answer my phone call .

I am affraid that they might have cheated me and taken my money.
my payment slip No. is 11683 dated[protected]. what should i do now?
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Airtel DTH Connection — Connection is not working from last 4 days

I have a Airtel DTH connection in my home. I am residence of Bangalore. My DTH Connection id is [protected], my connection is on the name of Mohit Verma with the registered Phone No. [protected].

Problem started from Saturday April 30 at 8.30 pm. after a heavy rain showers my set top box signal dropped & showed message that signal loss. The same night i called to customer care they have told me that someone would visit my home by tomorrow morning (May 1) 10.00 am. So i waited for the technician till 12.30 but no one has come & after that i left my house for some work. Then in the same evening i called back to customer care, again they told me by tomorrow morning (May 2) my problem will be resolved but as again no one came to my home till afternoon so again i gave a call back, again they told me that problem will be solved by 7.00 pm. for sure. As it was expected by now that Airtel people are not taking customer problem seriously so no one came to day also. So three days (May 2 & 3) has left & my problem is still there. Again i called to customer care & talked to Mr. Manoj Patel from exelation department he assures me that any how my problem will be resolved by tomorrow (May 4) within 12.00 am. But as i said before no one came till 2.00 pm. Again called back & tried to talk to Mr. Patel but he was on leave so this time i talked to Mr. Sachin he gave me the Mobile no of technician who was suppose to visit my home. His name was Madhu & Mobile No. is [protected], at the same time i talked to him he told me he will come within 15 minutes. But to my surprise more than a hour passed & technician didn't come so by 3.30 i called him again, i got the same response that he is coming. Finally he arrived at 5.30 pm. & started scanning the problem, he found the problem & informed me that wire has broken, so i told him to fix it. But the main surprise for me was that technician came to resolve the problem but without the necessary tools( Either i can blame it on technician ringing mobile or my bad luck for choosing Airtel). I suggested him to buy the wire connector from near by shop but he started saying he will come tomorrow morning by 8.30 am. (May 5) with tools. I have left with no option but to trust him he left & didn't showed up till now (11 am).


Now I have come to a conclusion that the word professionalism, punctuality, service & promise is not in dictionary of Airtel. I am highly dissatisfied with the service i got, today is the 5th day with same problem & nothing has happened yet. I am giving you the option if you unable to solve the problem then take back your connection, so many vendors are in market who can give me good services.
Today is May 10, i have calls from Airtel DTH Team & they assured me that technician will visit my house soon but still problem is same as usual!!!

Airtel DTH Connection — INSTALLATION

I HAVE BOOKED A DIGITAL TV CONNECTION THROUGH ONLINE ON 27 MAY 2011. WHILE BOOKING MY TRANSACTION DID SUCCESSFUL AND I HAVE GOT CUSTOMER ID[protected]. BUT AFTER IT NO MAIL AND NO PHONE CALL COME TO ME.
AND CUSTOMER CARE NO ALWAYS AFTER INSTRUCTION DISCONNECTED AND THEY CHARGE ALSO BUT NEVER COMMUNIOCATION DONE.


CHANDRESH KUMAR SHARMA

CUSTOMER ID[protected]
DATE OF BOOKING 27 MAY 2011
i m very disappointed coz before booking i talked to customer care centre and miss kanchan told me that first u make payment than there will be a call to u after payment. but no phone call no e-mail and no confirmation except customer id.
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Airtel DTH — REGARDING INSTALLATION

Respected Sir,
I have been installed Airtel DTH past 1 Year,
Bit Since I am facing problem with signal issues. I have been complainting repeatdly but the customer care executives that their engineer will come to set the antina, Since past 4 Months they are saying the same theis. I pls request you to Help me,
Regards,
Haremeet Singh
[protected]

Airtel — Reg.: No Info. provided by Airtel

Tel. # +[protected]

Address:

1405, Coral Heights,
Ramprashtha Greens,
Vaishali Sector 7 Extn.,
Ghaziabad - 201010 (UP)

I am writing this mail with utter disappointement, as I have been calling Airtel helpline for a small issues since last 2 months .. yet, no assistance provided till date ..

Everytime I call I have been informed that systems are not working .. and that the request cannot be registered ..

I have a simple query to convert my Broadband connection to IP TV ..

Please assist ..

Thanks/Prashant

Airtel DTH — No Connection/Installation of DTH

I paid Rs.4780.00 on 1st March for 2 new DTH connections.

I was promised as per your company rules to be installed within 24-48 hours.

I received SMS with my customer id and the date of installation, 6th March, 2012 @ 9:00. but nobody turned up till now and nobody bothered to inquire about the installation.

It is about a week now since I paid the amount.

I sent 3 emails to from the company’s url, I get the same standard response, nothing convincing.

I spoke to many of company customer reps, who have no clue how to resolve this issue.

My customer id :[protected].

Phone : [protected]

[protected]@yahoo.com

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